the restaurant is closed permanently and there only limited bar food until 20:00.

was no restaurant or room service

no room

no room service, no food after 8, limited menu before then, buffet

and toast no butter no jam no cups for the coffee or spoons no sugar 15 was refunded and 3 room

great room and lots of parking

kitchen to offer even sandwiches

lovely surrounding's.. beautiful place..great free parking.

to our dissatisfaction they offered us free breakfast however were told by the waiter that my kids are not

ample free car parking on site and only 5 mins from the m1

it would have been helpful if my room had included an information pack (including eg the wifi password) and

at the hotel, wifi is poor

excellent location, lovely staff, onsite parking and nice room

friendly, helpful staff. large, clean room. free parking!

minor issue that the hotel wifi didn't reach my top floor room.

the bar, we couldn t drink their, beer terrible, corridor, bags of laundry in the corridor, from when we got

no one had a solid answer on price and operations of laundry service

along the corridor few meters away from our bedroom door the hotels laundry/storage room was always wide open

location very close a supermarket, fastfoods, laundry, and rail line

a four star hotel we expected their to be a laundry service and room service

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

the bar and restaurant are truly amazing

also the bar and restaurant downstairs is exquisite and sincerely underrated i had a great night

little jem with a beautiful garden bar at the back, loved staying here

free wifi although signal wasn't always great

very comfortable room with shower tv wifi coffee making facilities

everything was fantastic. clean room, wifi, very nice and helpful owner. safe parking space..

staff were friendly and helpful, wifi was great and so was the location

reception person asked if we can keep the music down and we wasn't even playing music we had a kids program on

also if you are looking for a pet friendly reservation this one was bit overpriced

there were also salons, a little charity shop/thrift store, and clothes clinic did my laundry same-day

wasn't sure there was a laundry

the breakfast was free and was a great value

we didn't have time for breakfast

great check in with friendly staff, good sized room. excellent buffet breakfast and nice bar.

brand new hotel with great parking and ev charging.

good wifi and fridge in every room are pretty much the only bonuses

as an alternative would have been nice to have some bar snacks other than pizza, toasted sandwiches for a quick

the bed was comfortable and i loved the little kitchen area

we didn t use the restaurant or gym at the hotel, but undoubtedly will when we return - which we definitely

from the swiss cottage underground station, a short walk to waitrose, a pharmacy, post office and laundry services

loved the room and the breakfast which was first class

also the room felt clean and fresh every day i stayed at the hotel so very good room service

very comfortable, plenty of hot water, tea/coffee making facilities in the room, and the cooked breakfast was

no evening meal or room service

free parking, wifi and nice touch with tea, coffee and biscuits in the room (really nice touch)

free parking, wifi and nice touch with tea, coffee and biscuits in the room (really nice touch)

location and parking

very welcoming staff, the accommodation overall very satisfying. wifi good service.

parking was available outside the hotel and the owner/manager was very friendly and nothing was too

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

but they have laundry service

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

staff were amazing, super friendly and gave us free early check in as we arrived really early and there was a

the gym is also perfect

as hotel they don t have laundry

no free wifi in the bedrooms

poor wifi

i would prefer free wifi more than 20 minutes

hotel, nice bar and restaurant buffet (food was very good) i stayed in the executive room big room comfortable

no proper air-conditioning for most of the stay. condescending laundry pick up staff

laundry - some shirts were stretched after washed

the sound of doors banging possible laundry/linen cupboard located on the landing interrupted any chance of

excellent place staff very nice and accommodating lovely clean hotel and breakfast was excellent

the breakfast buffet is a bit expensive but worth the convenience

no laundry no gym.no breakfast

enough to spend one week since there was a laundry next to the hotel and the station is walking distance

i was sleeping at 6 am start a really bad noises i think from laundry i couldn t sleep

staff were friendly, but the rooms became very stuffy with no windows, and being placed under the laundry room

there is a laundromat 'next door' or use the hotel's laundry facilities bathroom

lovely breakfast.

stayed as part of harry potter studio tour package, which included nice little extras for the kids; hp themed

all 4 of us got zero sleep and 2 kids with no sleep ruined a stay and trip to london

gym access was good

all 4 of us got zero sleep and 2 kids with no sleep ruined a stay and trip to london

to leave the premises to visit the spa across the road

kitchen of family room and other facilities we liked

of been good if someone had shown us or explained where the spa facilities was as wasn't made clear when we went

the service is fast and efficient, and whenever i requested anything from room service, it was delivered to my

lack of choice on room service

our room apposite laundry room, bit noisy.

no pen,laundry bag, any toiletries

not the best nights sleep ima bed with 2 kids

modern, clean, wellness / spa access added bonus

my 3 (well behaved) kids are tall and almost 16 years old, the water is 1,20m deep, one child is 1,84 m

shared kitchen space was clean and really great to be able to prepare / eat in comfort

lovely wee terrace to sit out on just off the main kitchen, which is available to use for guests and everything

the kitchen and outdoor dining area are very nice, too

bar with smoke and drinks on one of the floors

location, cleanliness, number of bathrooms, linen, bedding, towels, kitchen, terrace area

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

no gym, pool etc. this was known before booking so it s not really a fault.

grounds, easy stress free parking, right at the front of the property and hotel, easy check in with a very

there is a decent size gym as well (covid restrictions apply)

not a lot apart from the bar not open when we required it

the wifi wasn t strong enough to use on playstation we had brought down to use

had an issue with a lady and kids in the hallway outside out door

wifi doesn t work at all, and limited tv channels. shame because it s a good tv.

kids loved

no wi-fi, no restaurant, no laundry, no room service , no kitchen

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

staff were friendly and approachable. parking was easy with lots of space, free wifi

considering breakfast was included as well, and also parking included

room service could have been better, ordered food from outside and drinks from the hotel , but was

onsite laundry for longer stays would be ideal. (currently is outsourced, at high prices).

more information about using the mini gym

smelt of sealant from refurbishment and told gym would be closed, but it s open.

the wifi didn't work that well

breakfast was very good (eaten in lots of holiday inn's before and this was by far the best)

great staff, great laundry, great bar and restaurant. and it s walkable to emirates stadium!

the gym was quite small

they charge for early check in and late check out

very good wifi

the gym wasn t that good, better than nothing

very little room and they charged laundry.

kettle, stove and kitchen utensils); wi-fi working well; personal nice and helpful; great room

the kitchen in the room was also clean and nice and had all the necessary equipment for cooking

easy 24 hour self check-in and out, super accessorised room with all essential products and kitchen appliances

only niggles were the hot water disappeared on occasion and so did the wifi, but both fixable

no effort was made to keep this group of kids in order and to create space for adult paying guests

kids were quite happy to stay here

rooms was very comfortable and warm. breakfast was lovely even kids enjoyed.

terrible! we practically starved! kids could eat the breakfast

wifi signal kept on cutting out all the time and i had to keep resetting my phone to connect

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

bar and food -great prices and atmosphere

in reception

i was with my young child and there was no kids menu

ve liked if they had more information on the services they provided and the costs, such as laundry

was generally dirty, but worse was when i found my luggage in the shared kitchen instead of my room after i got

wifi didn't work all the time and room could do with little tlc

great wifi and tv

the wifi didn't work half of the time and there was dust underneath the beds even though it was cleaned

the workout room has to be re-coded every day, extra charges can t be put on the room charge, laundry very

not being able to charge items to my room and laundry service was expensive

staff is unhelpful, weird, and lacks of welcoming skill the hotel do not have laundry service (they outsourced

the late check out time of midday is wonderful

duplex room for the kids

was really nice, clean, close to everything - resturants, bars, laundry, main street, trains and buses

there were strange laundry stains on the duvet cover we noticed when throwing back the duvet

the wifi was awful. difficult to connect and frequently disconnected. very frustrating.

the wifi was weak

great, windows don t open, air conditioning a bit noisy, rooms compact, tv was non existent and wifi a little

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

staff couldn't do more for you arrange a late check out for no extra fee and an extra night they matched the

and will be nice for family holiday for the kids also

cubicle (pet hate) not fit for purpose as the sliding door came off the hinges

i had dinner in the quiet and comfortable restaurant one night and i had room service dinner on my second

room 1 downstairs, laundry piled up outside of room, all the hotel linen etc

piles of laundry in corridors throughout stay

greeting was unfriendly, the furniture and carpets were stained and threadbare, the room had laundry piled up

new room didn t have towels, when requested, was advised there was a problem with 3rd party laundry company

so off i went to reception avoiding laundry bags and empty boxes which had been left on landings and stairs

loved having laundry onsite as well

home away from home, brilliantly located and offering everything you need, from a cool bar scene, laundry

pool and gym, good value, clean comfortable rooms, some very good and convenient extras like laundry room and

too short for partner who is 6 ft 1 being next to laundry room - noisy some staff very flakey but not all 5

it s very comfortable to have a kitchenette in the room and the laundry facility on site

she helped with directions to laundry

glasses in the rooms, would be great to have some laundry facilities etc in the building to help compete with

easy possibility to wash laundry.

the wifi was good

location, very central, nicely affordable, staff very welcoming, wifi good, free tea and coffee, didn t stop