clean room, friendly staff, laundry room

the laundry machine was broken all week

there is also a small gym with basic, but good equipment as well as a nice small pool

the bar did not have much choices to pick from.

poor quality of breakfast, bad wifi or internet service , small pool

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

great location, safe loved the restaurant there and that they had laundry there

laundry facilities were in the foyer right next to the room

having a laundry machine for the room was excellent, although it needs better maintenance

would have liked a restaurant in the facility, besides the pool bar eatery

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

the beach and pool

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

complimentary breakfast buffet was great, the waiters at the restaurant offered excellent service as well aa

was planning to play some golf and the golf course was a complete disaster was closed and the hotel did not look

disheartening to see that the turtles in the mini pond or fountain whatever it was close to the gym weren't

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

location & pool!

wifi went down first day and never fixed, no microwave or fridge in the room

wifi services did not work

nicely situated in old san juan, interesting old building. nice wifi

wifi connectivity. bounced off from time to time.

i was not told the code to get in the door after 5pm or the wifi password

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

laundry facilities were out of service during my stay

also under the laundry room so sounded like planes taking off above you

was broken the entire week as well as the washer in the laundry facility

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

the self service coin laundry

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

the room service left a lot to be desired - never quite getting things right (missing towels, toilet

the wifi was so slow that we didn't use it. our t-mobile cellular was faster.

family enjoyed hanging out at the roof-top infinity pool and watching the cruise ships at the port

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

we had to go across the street to the sheraton for food, casino, and pool parties

don t have laundry

room service was not functioning and it was a big problem to get breakfast since i was there for a

location to the t mobile center, hotel shuttle, and awesome hotel staff

infinity pool and the hotels casino were great.

atmosphere and livelihood of the lobby casino was perfect

there was a laundry room

working laundry equipment

the laundry room had only 1 machine that was working

no room service or free laundry

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

doors don't lock to room from hallway, parking extremely dangerous, have to be in hallway to use wifi, walls

ac, hot water, wifi, tv works find

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

very friendly , housekeeping and room service was on point i would recommend and stay

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

the breakfast brought to the room was great, the kitchen area was also fantastic.

the rooftop pool is a bit small

when we arrived my kids didn t want to leave the room

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

one elevator, loud air conditioning, shared pool with restsursnt

they are able to give you a $17 daily credit to their snack bar in the lobby

restaurant or bar not open

great crew, awesome restaurant.. bar was great too

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

is nice because has slide for kids and bar in pool,beach on side is nice too

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

of the activities around the pool area never happened for kids even after asking about them and being told they

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

hotel is in a good location within walking distance to several restaurants, bars and shopping

wifi was down the 1st night, limited things to watch on tv

for almost $400 a night there was no breakfast or even free wifi

location and parking

the kitchen is equipped with basic essentials

wifi good

it was clean and new. the linens were great. close, free parking was greatly appreciated!

outside and another day was told to move my car when i was parked in the correct casa ciana parking

room service consistently missing something

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

nice location beautiful building pool restaurant bar staff management all very good

the little pool. even though the view was amazing!

it is a small boutique hotel, perfect for couples or families with young adults

beautifully decorated, good location & restaurants; one of them at the rooftop both with bar and good

the pool/ rooftop area was so picturesque and pretty

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

was hoping for a spa and gym

we only ate breakfast once but it was delicious

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

attentiveness,location, adults only

very expensive breakfast and drinks/snacks in the room

breakfast

breakfast was good

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

breakfast was good view was great a little pricey

quick with room service

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely

the bar is amazing, with the best moscow

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

pool was too green. laundry room was too tight and more expensive than the hilton.

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

that the laundry dryer cost was high

their laundry machines were broken and they didn t allow anyone into their game room or gym

the flooding side street and the lack of on-site breakfast and laundry availability

the pool and laundry was not working.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

don't have their own breakfast, laundry, anything

details trouble with one tv / didn t have laundry service as advertised

while sitting at the adult the pool the staff kept asking to turn our speaker down even though it was literally

year’s eve party for guests and locals, and people bring their entire families (including young kids)

has clear said that there is balcony, but my room is all the way down the corner wothout balcony, wifi, and cant

room service is excellent

the wifi was excellent

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the breakfast could ve been better.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

nice breakfast.

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

there is also a casino across the street

pool was open 24hr,staff was amazing and very convenient to the beach,restaurants and beach

to the beach and proximity to great restaurants and the casinos for an easy night out

we had to pay for parking even the laundry you paid for

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the casino was very nice

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

canario also offered to help with laundry

housekeeping even did my laundry for 10 dollars

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the wifi was free, but very inconsistent

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

amenities - beach trolley, cafe, laundry

free soap for laundry

friends used the laundry room and the dryer took a long time to dry, had to run them twice

pool and laundry open 24 hours

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

however, i requested room service every single day

great location. the room with a separate small kitchen and dining area was great.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

for example, the kitchen for a chef is at a high level in terms of visual beauty, but the cheap ones are already

thank you to the kitchen staff for making grilled cheese sandwiches for my husband

parking is not available

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

there is a cafe and communal kitchen for cooking