laundry facilities were in the foyer right next to the room

having a laundry machine for the room was excellent, although it needs better maintenance

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

great location, safe loved the restaurant there and that they had laundry there

the pool chairs need an update, not the most comfortable

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

incredible property, rooms, pool and beach all fantastic

staff around the beach and pool were very friendly

sand bar at positivo was very uncomfortable

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

aside from needing pool towels, laundry seems to be a serious problem here

went to use the laundry mat and was robbed a whole wash cycle

complimentary breakfast buffet was great, the waiters at the restaurant offered excellent service as well aa

was good, but the service was bad, no room service, the staff were not very helpful, except the head bartender

kid friendly... and breakfast

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

breakfast and laundry

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

kitchen staff and room cleaning ladies were nice and helpful

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

breakfast, pet friendly.

kids enjoyed making the waffles

the laundry machine was broken all week

clean room, friendly staff, laundry room

restaurant or room service needed, the bar has a nice bartender but a short supply

security is present in the parking lot

i wish i had the opportunity to visit the pool but visiting family most of the time i was on the island

i was not told the code to get in the door after 5pm or the wifi password

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

wifi connectivity. bounced off from time to time.

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

after a long trip i loved that we had a coin laundry just down the hallway

the self service coin laundry

laundry facilities were out of service during my stay

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

was broken the entire week as well as the washer in the laundry facility

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

nice kitchen and comfy beds

there is no room service, kettle or mini bar so be prepared to source your own drinks if you pop back to your

loved the rooftop pool area - great for a relaxing drink after a day of sightseeing

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

beautiful place, great breakfast

wifi wasn t great had to change rooms because of the tv not working

don t have laundry

there s also a spa on that floor as well

food drinks and music by the pool! especially at night time it was a good vibe !

really liked that there was a shuttle to old san juan

the hot tub room service(pricey but the food was good) infinity pool casino all the resturants in the

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

it was bolted down in the lobby in the laundry room

wifi was great

i enjoy the free wifi

loved the guest laundry room and staff was always helpful and genuinely nice

no room service or free laundry

the laundry room had only 1 machine that was working

working laundry equipment

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

i appreciated the free parking and wonderful room service breakfast

for some reason there are no glasses to drink from in the kitchenette

wifi connectivity was disappointing but the location was decent and views added charm to the stay

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

pool was green

no parking other than pricey valet. no wifi outside the bedroom or lobby area.

restaurant or bar not open

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

the kitchen is equipped with basic essentials

it was clean and new. the linens were great. close, free parking was greatly appreciated!

good news casa ciana has a parking lot they are upgrading

outside and another day was told to move my car when i was parked in the correct casa ciana parking

the only issue is the small laundry facility.

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

in the $50 a day resort fee - but other than that it was a great place to stay - the rule of no kids in the

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

a really nice gym

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling

it says you can have 2 adults and 2 guests and also kids are free

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

verbiage at spa discounts is confusing.

very attentive and friendly, the pool was very cool

for almost $400 a night there was no breakfast or even free wifi

paying over $1000 each time, i just wish the pool bar was open

also even the wifi did not work in the room

exceeded expectations, breakfast system could be improved. pancakes were raw.

food , amenities, the pool area . rooms are perfect

place was amazing overall highly recommend for an adults only experience

the staff to the room and the pool it was amazing

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

gym is pretty small but has everything essential.

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service

nice location beautiful building pool restaurant bar staff management all very good

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the pool and laundry was not working.

the hotel didn t have a laundry facility. parking on the street was impossible.

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

their laundry machines were broken and they didn t allow anyone into their game room or gym

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

the pool at the rooftop in the old building needs wall painting

designed boutique hotel, you can use their sister property next door which has a great pool and jacuzzi

even in january the pool was refreshing after paddle boarding

bed was comfortable, good tv service, good wifi service, coffe was good

the laundry machine didn t work

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

musty room, small king room, nasty breakfast l, no laundry onsite

that the laundry dryer cost was high

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

never woke up in time for breakfast or we were already gone on a tour

a few more children s food options at lower cost (my kids are not adventurous)

top spa in san juan

details trouble with one tv / didn t have laundry service as advertised

wish they had a spa / salon inside the hotel instead of having to leave the property to get a massage

the pool bar employees service wasn t top tier

staff in the lobby bar were top notched

the gym was spotless and the lady working the gym was great always sanitizing machines

enjoyed the expanded continential breakfast

the location is good. the area is walking pharmacies, beach and casino.

there's a kitchen with a microwave

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

wifi works sometimes. location is subject to traffic

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the gym is good for a cardio workout

pool is small and there were no stocked mini bars

to the beach and proximity to great restaurants and the casinos for an easy night out

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the staff at the bar by the pool were amazing and very friendly

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

nice common kitchenette with fresh coffee in the morning

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

the laundry room was so convenient

amenities - beach trolley, cafe, laundry

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool area was clean and well maintained, laundry onsite is useful

friends used the laundry room and the dryer took a long time to dry, had to run them twice

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

i didn t get the wifi pw lol

good location in san juan. quaint. friendly staff. nice bar and pool.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.