limited laundry facility on site

the next morning when i planned on sleeping in that our door was right across the hall from the laundry room

room smell like wet laundry, ask to change rooms

i was put in one room that the toilet didn't flush and every time i've tried to use the guest laundry, i was

some of the gueats were loud. i think the pool should have the last 2 hours for adults only.

just one of the things she did was the guest laundry facility was out of order and she had her laundry personnel

good location. easy access. large room. parking on-site.

excellent breakfast. great location for visiting family in the conroe and willis areas.

under remodeling made parking a little tight

it was very clean, and the pool was nice.

the laundry room was out of order

family and i enjoyed the stay, everyone was very nice and had great customer service, breakfast was outstanding

great location, nice breakfast area and good selection

secure parking lot, friendly staff, free breakfast, air conditioned rooms

breakfast great but need to add sausage gravy to the selection.

they have a laundry room you can use. you pay, but the convenience was worth the charge.

gas grills, well lit parking lot

the rooms are really nice. the kitchen was fully equipped. plan to stay again.

parking was rough on the weekends .. a popular hotel , i guess!!

it was in a location where we could walk to walk to restaurants and the gym was small and not enough equipment

breakfast selection was great. pool, laundry, dining and grilling area was very nice.

smelled like spoiled, sour laundry

we checked in there was no hot water in our room and the kitchenette sink was stopped up

the handles on the cabinets in the kitchen area loose, no utensils in kitchenette.

the breakfast was amazing as well

friendly staff, clean room and areas, guest laundry facility, noise level.

the exercise gym was very nice

breakfast and early check in

the breakfast was delicious as well

wished that the handicapped parking was more than 1 by the front entrance

the pool and hot tub were not working when we arrived.

everything was perfect. the bar was open and drinks was lovely

the gym

this place is one of the best places to stay at. staff is great breakfast is great.

i loved the pool with the splash pad for the kids with the free pool noodles

stay was very comfortable and close to a cosco and a mcdonald's, the breakfast was amazing, never had a breakfast

the pool was closed while we were there!

the pool wasn t open due to is not the season

well lit parking

parking lot was empty the rooms were no doubt not full

i have to ask for room service and that the laundry equipment are not digital, like where am i going to get

the breakfast

of the beds was very soft ( kids slept in it so they liked it) very glad other bed was not as

the indoor pool, breakfast, and the area. the staff was very helpful and friendly and helpful.a

wifi kept kicking us off

free laundry and coffee

meaning back parking door, and laundry/gym doors work occasionally; and thus has been a reoccurring problem

free laundry the dog area for the pictures to potty

no laundry, pantry wasnt available

kitchem in the room and laundry mat included.

insufficient laundry equipment

the pool view from the top floor was

down to 64 and it was still uncomfortably hot in the room shower door wouldnt close light in the kitchen was

adequate parking

if kitchen staff opens eggs and let's bubbles settle before cooking there will be less airpockets and

laundry facility was not working properly

room and desk service were great. and added bonus of a delicious free breakfast.

friednly staff, clean, great breakfast

i loved the outdoor pool space with attached seating areas with ceiling fans and a flatscreen tv

clean room with full kitchen. nice workers. check out is at 12:00 pm which is great!

the room had resistance bands, a yoga ball, and foam rollers in addition to a gym downstairs, which is phenomenal

we had to deal with a very rude and disrespectful girl in the kitchen

rooms were big and cold. nice large pool

is a gem in the woodlands! amazing breakfast. great modern rooms. brand new property

new looking hotel, nice pool and patio area

the entrance and parking

few cereal bar , and hunny buns in a brown bag and coffee , unfortunately was a rain week and the kids couldn�

the breakfast is low standard. the fitness center is very small and has no bike available.

to drive through another business parking lot to get to the hotel

was hard to find at first, since you have to cut through another business parking lot to get to

i like the convenience of a laundry room on the property

the parking lot is fully lit up at night, they have an armed security guard who was very polite

the hot breakfast was great! they had variety everyday (different egg, meat, and potato option).

we loved the full breakfast each morning as well

parking lot/ blocked entrance hard to get to

front desk usually has rolls of quarters available to buy, to feed the laundry machines (an excellent resource

when traveling with kids the separation is a must so that was the only downfall

no complimentary coffee bar and breakfast.

great staff, clean, new, nice gym.

the pool chairs do nee to be replaced

elevator didn t work, laundry for guests out of order

full hot cooked breakfast. easy to operate laundry room.

next to my room a laundry was located - so i woke up and went to sleep with a loud soundtrack

there was the ability to do laundry but i wasn t told about it until i was checking out

didnt have change for the guest laundry

so the fact that our room was by the ac equipment located outside and next to the service/ laundry room, made

not enough parking

the pool is quiet and beautiful

nice pool

checked us in, staff who re-checked us in when we extended, staff who stayed to cook 5-min after kitchen closed

gym is well stocked with the right equipment , laundry roomand ice machines on each floor was a great bonus too

everything was very clean, including the laundry facility and machines.

there is also a fully equipped kitchen where you can cook real meals if you want to

room with the kitchenette was clean, spacious, and very accommodating

very comfortable rooms, good wifi and good facilities. excellent value for money.

as needed and i never had to change room and the breakfast was wonderful and they have on site laundry

one laundry room with one washer/drier for the whole hotel is not enough, especially when you arrive

no free breakfast

the drapes did not keep the sun out in the morning, there were no menus in the room, no room service, the

great sleep - very quite location - good wifi connection was appreciated as i was also working from my

i felt safe, tina of parking and very well lit parking

free parking close to

pet friendly

you buy some breakfast bar they have in their store

it was to loud with kids playing in the hall way screaming

1 elevator was working, i tried to do some laundry 1 washer out of order i couldn't get laundry completed with

nice hotel, great gym, pool, laundry, parking

i enjoyed the cocktail/dinner, i was able to get late check out when requested, the hotel was very clean and

was so nice and help me out cause my brother had to leave for work and the kids wanted to stay with me so they

my kids and i were at the pool there was another family with kids playing which was great until a

room must have been by the laundry room because we heard a door shut every 30 minutes during the night

initially booked this hotel because there was an indoor pool and the location

room, very comfortable, nice pool and gym, the bistrot was nice and had all i needed, the plus is the lovely

also the pool is pretty outdated and has zero room for kids/kiddie pool which would have been

one whole side of the parking lot was dark because of burned out lights, so everyone parked next to each other

everyone so friendly, breakfast great, pool and jacuzzi amazing.

i'm not exaggerating--the wallpaper in the kitchen area had stripes with a black

air wild not cool. staff and pool were wonderful! and the buffet was great.

super nice pool and jacuzzi

a room separate from the kids was great

there is no room service

would have like to see more dairy-free options for breakfast, like cheeses for the omelette bar and yogurt for

we ordered room service, 40 mins later, we go downstairs, to be told the order was just delivered to the

location, brakefast, swimming pool, gym

location and rooms were nice! the 2 free beverages and breakfast buffet was delicious!

wasn't ready when we arrived, staff at check in was disorganized, housekeeping had dirty laundry all over

free high speed internet but there was no information in the room as to how to connect to the wifi

the 'restaurant' was a bar that took orders for things that were too expensive and very limited

was extremely friendly, easy checkin, very clean hotel with snack and bar amenities

kids running up and down the halls

24 hr pool

booked but we were very pleasantly surprised to find our own mini apartment with the living room/kitchen in a

breakfast options.

close to everything and everyone was really nice! great breakfast in the morning too!

they had recently updated all the decor, furnishings, and kitchen area

clean , location, spaces, decor of the rooms front desk professional, breakfast delicious

live music outside of jasper s bar patio as well as tommy bahama s will definitely be back

room service menu

pool and location

room was welcoming rooftop pool/spa was amazing staff was nice and attentive

close to the waterway, close to coffee shop and restaurants, hotel had a pool and laundry room, 3rd floor had

myself and my children were very happy with the pool hours

room service because of covid

room service was a big disappointment

spa was great but a bit pricey

our room was next to maybe a laundry room but it was tolerable.

bar was a little noisy on a friday night

the pool was fabulous too

no seating on the balcony, price of parking, price of room service

additionally, i didn t realize the place was pet friendly and my allergies were triggered

staff, location, pool, amenities. every single staff member was helpful, kind, and friendly

beer selection at pool bar was old and tired

we have had sale meeting here and we love the food, people, and the golf

i did not like that the spa and robards were not in operation at this time.

the pools were open and the bar/cafe was closed

wifi was horrible

parking lot was brightly lit and parking was no issue but everything else was bad

there was good parking right in front of my room

wasn t able to connect to wifi as the password they gave us wasn t working

it was more of a motel than hotel. a lot of random ppl walking in the parking lot late at night.

pool is closed on monday

basic kitchen items make cooking there easy

gave me a huge hassle about a parking sticker because we drove 3 vehicles

to keep entering wifi password

the cleanliness of the place, the very friendly host, the spacious rooms, the swimming pool right by the lake

room was next to the laundry room

the convenience of the breakfast bar was nice

offered a continental breakfast

no cartoons for kids at night

friendly staff, clean room, good breakfast

they didnt have a save box and even though we had a smart tv in our room it wasnt wifi connected

wish the bar and food service did not close early

very helpful and always present at desk to answer any questions the art work is fitting easy parking comfy

huge rooms, very nice interior, free parking, nice breakfast

great hotel clean and spacious room. loved the pool area outdoor bar with tvs.

guest laundry (coins)

bad lighting in parking lot

good value. great pool

the complimentary breakfast was great bacon omelets oatmeal great cereal choices for the kids fresh fruit and

the variety of individual cereal boxes for the kids

friendly staff, beautiful decor,clean room and a great breakfast

but i loved fridge, mini kitchen

the place is spotless (they are the type of place that lifts beds off the floor to vacuum), the breakfast is

parking around back of location, but that s a stretch for a negative

the complimentary breakfast and the cocktail hour (m-th)

hotels decor, they offer a clean pool, workout area, bar and dining and 24 hour access to both a laundry and

staff was super friendly, the room felt like it was cleaned properly, my kids absolutely loved their stay

the pool was a little cold, wish it was warmer for the kiddos

to the great and friendly bar tender, the ladies in charge of the breakfast were very nice and helpful

parking

we asked the front desk for more towels and an extra laundry bag she told us that s not a me thing you need

parking lot was completely full by the time i checked in.

everything, the room and space was exceptionally clean, breakfast had plenty of options, and the pool and gym

wifi didn't connect

breakfast very nice and tasty

clean lady didn't put the paper sheet for laundry in the room, had to remind her and she forgot the very next

pool was relaxing and refreshing even on a hot and humid texas day

and on room service wanted to make my own breakfast did not like the sausage

was a full service sit down i was looking for something quick and did not want to order room

didn't have a poolside view. dinner menu was ok.

no cameras in the parking lot.

have breakfast and open the bar as you advertise

starbucks for breakfast was very slow in the am - nice fitness center and pool

located, plenty of parking, free coffee in the lobby every morning, seemed very safe, sanitizing wipes available

was treated well by staff loved my room great outside sitting area along with fitness room

breakfast was same always

large room, quiet, clean, free parking, a/c in the hallways

need to bring variation in their breakfast, every day its a repeat

breakfast was excellent. the oats and quiche were very nice. everything was very good

pet friendly w/ small fee

the pool bar weren't open during our stay.

minimum variety of food @ the resort & how the tables outside the chill bar were dirty & full of bugs

elevators were busy and slow and at night kids were running around knocking on everyone's door.

new facilities, great water activities for the kids.

did not have a clue about the gym or spar amenities or how to book them

honestly, it was the gym next to the room

room had everything one could ask for, the bed was very comfortable and the breakfast was better than i had ever

no complaints except for the wifi which was extremely slow

the parking was great and the room was clean and comfortable.

free breakfast is always great! i loved the bed!

everything was very clean (room, common areas, pool/patio and laundry room), breakfast each morning, dinner 3

stay, helpful staff - great laundry facility and breakfast

the laundry room was a great idea

the woman in charge of the breakfast sunday morning. sloppily dressed. bit of an

parking lol it was full

allowed us a late check out

breakfast/egg,sausage

very peaceful and quiet. the breakfast was delicious.

of the people staying at the hotel brought their dogs which is fine cause it's a pet friendly hotel, but they

pet friendly, staff is amazing

we were there for a softball tournament and the washer and dryer were really old so we went to a laundry mat

that there's no laundry bag in closet

breakfasts and the pool

needed more shade at the pool while i watched the kids swim.

was big, pool was clean, one front clerk was very helping on directions and which companies delivered to the

to have shuttle service but only one van available to hold up to 14 people

clean! nice staff! good food for breakfast!

the lack of hot breakfast

close to venue. clean, comfortable and great breakfast.

breakfast was very good. are was clean and well stocked

guest laundry on my floor

was down but was fixed during our stay and no guest laundry, however, they do offer to wash your laundry for

the appearance of the room, the desk clerk was so nice, free parking and breakfast, and free internet

bed and big clean room but gym is very small, had broken workout equipment and water fountain that shot water

i liked everything and so did my kids.

staff was freindly every thing was clean.we stay here when we come to visit our kids.

enough parking

breakfast was varied and plenty

breakfast was excellent.

we were also so thankful for the healthy balanced breakfast the next morning as that was the only meal we were

masks, 2 towels for four person suite, no dish soap, one trash bag, undisclosed $150 pet fee

so comfortable, with loads of storage, work space, lighting, electric outlets, and well-stocked kitchen with

room is beautiful, the hotel has a great pool, and everything was super clean

i like the convenience of having a kitchenette but don't want to go and buy a bunch of groceries for a two

the kitchen was not expected to be the size it was

they only had that type of laundry and drying facility one option that was it but overall the facility is very

laundry facility was down

and i had to figure out something to do for an extra hour and find somewhere to eat since the kitchen was down

pool not open

i had a king with a separate social area with kitchen

bath towel, no cups for coffee or water, doubtful group of teens hanging around lobby, dirty laundry on counter

laundry doesnt work, coffee mashines in room dont have filters, they put everything to make coffe,

jacuzzi, pool, and breakfast.

jacuzzi, pool, and breakfast.

the breakfast was great.and location great as well

the dryer in the guest laundry did not work

feel that breakfast could have been more than just toast and cereal

breakfast was limited

didn't eat breakfast but had a little time to talk to the manager and enjoyed the interaction

would have liked the waffle breakfast. would like coffee in room.