nothing the stay was great! wished to stay longer and to use the pool next time!

breakfast was awesome with many choices for everyone

95 for premium wifi and it kept disconnecting

location for my itinerary secure parking quiet although relatively near high traffic

free parking was also a great bonus

the pool is great and the location is close to shopping and dining

get a suite at marriotts because of the size of the room and the double sleeper soa for the kids

cool gym

the pool area was clean and pretty, gym was good quality

ladies at the desk and bar were non friendly.

enjoyed the hotel, restaurant, environs and the hotel gym, especially

also, why are the hotel is open i would not say it is pet friendly as there's nothing in the room that could

a bar to make drinks with bits and bobs

lovely pool

excellent pool, workout and common space on the top floor

no room service. no laundry service- only self laundry

no dirty laundry bag

there's also laundry on the first floor and ice makers one each floor

friendly and helpful staff, big clean rooms, small but great little gym, nice breakfast

breakfast is good start of day

there was a stuff up with my laundry and it didn't get laundered, but these things happen

com), 1 shuttle was

the restaurant was closed and bar food was very subpar!

a very fun bar area and cute little restaurant

the gym was clean and had some new

and it wasn't a laundry soap smell it was actually cologne

the laundry accepts only coins and some of the staff members at the reception were rude

we appreciated being able to use the laundry/washing machines and getting quarters from the front desk

location, dining and pool!

no breakfast for guests. it should have came with room.

badly designed - water flows into the main bathroom due to the slope something you use in your laundry/ shower

gym was small as was the pool - but better than most in u.s!

outside bar was great wished it stayed open past 10. the shuttle service was great!

i like the fact there was a gym & a pool

was excellent and perfect for me and my family ,the kids love the location the place you have excellent and the

kids were booked

room service was great and fast, and the room was nice with a great view

we didn't have breakfast.

robotics convention and incredible number of loud kids impeding elevator access

wifi issues of connectivity within different zones

we got a cup of yogurt with fruit but the next day, their was a different lady at the breakfast bar and she

pool

small pool but i lived

location helpful, friendly staff allowed us a late check out.

great location. clean and well designed. the pool was clean and safe

laundry room on 2nd floor worked well

ich i did not use)

on site laundry if you need to do any

being charged an amenity fee to use laundry facilities and gym

helpful staff and guest laundry facilities.

they had a laundry facility which was also nice

property had everything - pool, gym, laundry, drinks

also, loved the pool and hot tub

there's a great fitness room as well as inside pool available

friendly and helpful staff who really make an effort to help, good breakfast, strong and free wifi, free and

check in was underwhelming and same receptionist told us laundry put on on saturday would be back same day or

facilities in the room especially around the kitchen area

the traditional granduca suite was very spacious equipped with a full kitchen (minus the oven) and minbar

room was big , the decor was wonderful and it also had a small kitchen on the inside, which was a bonus

that would be excellent by the pool and for room service

was a bit weird - water took a long time to drain out of sink and bathtub no laundry facilities no kettle or

when we asked there is a laundry bag the front desk said there is but when we checked in our room we can find

on site laundry facilities, they do have dry cleaning services that can be scheduled for same day pick up

wifi should be free

comfy bed quiet room hot shower pleasant staff wifi ok cheaper than lots of other options in

we had an issue with damage to one piece of laundry

lack of hot water for shower. the bar lounge is nice, but was hard finding an empty seat.

hotels gym and offered classes to attend

expensive parking - pool filled with kids and adults one has no sun so not an option, and lifeguards kept

beautiful pools kids had a blast

pool and poolside dining.

- pool area and fitness studio, location was great in a quiet area gym was very well equipped

the gym was very nice and clean a lot of equipment to choose from

poor customer service and spa services

a heated pool or jacuzzi to relax would hav been nice

does not have a laundry service for guests to use

my room was across from the laundry room and starting at 6am the door was constantly slamming ..

laundry service wasn't available

there was no self service laundry for guests

no foot towel, laundry bag or shower cap. sink stopper not staying up. drip in shower all night

those fees are ridiculous, i did not use the pool it was too cold, or the exercise room, and the laundry still

also a very good gym facility

the wifi was the only downfall.

very luxurious. huge room. great outdoor pool area. free breakfast. excellent location.

late check out, friendly stay

they have a fitness room, laundry room for guest and a pool outdoors with a beautiful view and peaceful sitting

good location. nice breakfast with healthy options. spacious room. adequate gym.

the pet dogs

spacious rooms, clean, with a full kitchen!

price, size of room, kitchen

there were no food in pantry downstairs, no bar service. they also ran out of clean towels, etc.

breakfast sandwhich was great!

breakfast was excellent.

very handy to have a bar and restaurant on site which was good

cleanliness and very friendly staff. good breakfast also.

the free drink and snacks in the room, the quick response of the room service, the self guided art tour, the

the breakfast was my favorite

the room service breakfast was fabulous and the restaurant did not disappoint

staff was amazing, courteous and accommodating! breakfast was great!

the gym is very small and with few equipments , but the hotel has an agreement with a great gym half a

the sauna and spa were an additional and welcome relaxation

expensive but great! the spa is amazing worth every penny!

spa is huge and excellent

the pool sit right behind the front desk. a bit awkward but beautiful nonetheless.

we ordered room service twice and both time had to call and ask about the status of our order because it took

i gave in a bag of laundry to be washed fairly urgently and they forgot to send it off, so it didn t come

room service is quick and housekeeping is excellent

price and insecure wifi.

time exploring the downtown location, the free car service took us to our dinner location, the pool was so

the pool should stay open longer

the restroom inside the room is outdated. there were no disposable laundry bags inside the room.

it s not like other marriotts in quality and it expensive no room service after 11 pm

charge $10 per day for wifi - what a rip off

lobby was designed appropriate to star level as well as the restaurant and bar area

was no room service available hospitality service was too early and if you are still in the room, they

the hotel restaurant serves an amazing breakfast/brunch

i would love to come to houston and take my wife and kids there, but it would be little much financially to

none of the wifi services were working

i would love to come to houston and take my wife and kids there, but it would be little much financially to

location was wonderful, staff was very nice, good lobby bar area.

a laundry room

the laundry services

nice that they have self service laundry

the laundry rooms dryer wasn t working

hotel offers self laundry service which was very important to me

there was one day we couldn t get towels because laundry hadn t been done

room was next to the laundry shoot

don't know if it was the laundry shute or elevator or what, but i was awakened several times in the night by a

room was located on the 9th floor and the door next to our room was the laundry shoot room and at 3 am that door

book the room because it was pet friendly

clean and comfortable room, free laundry and coffee, staff is very helpful!

best hotel coffee in the us for free! very very nice hotel, laundry, early check in.

also there is a free laundry

were supernice fitness is great free laundry table 7 restaurant food - all delicious and

free laundry and excellent tea/coffee machine in reception area

shower, the stairs, no laundry and amenities

the size of room and amenities in the room/kitchenette would also be perfect for an extended stay, as well

free parking and fully equipped large kitchen with eclectic decoration make this my new favorite in downtown

a nice little kitchen

the room was very nice, spacious, it had a full kitchen

also no laundry bag to put dirty clothes in

breakfast needs to improve

kind , small hotel so not to much people going in and out went on a weekend and their was always parking

the breakfast was real good. the room we're very comfortable.

never could hook up to wifi

also ppl outside are loud (screaming whooping) and there was a fight with some drunk kids in the hall last

quality for the price, super nice staff, easy check in and out and good bar in the lobby

properly, the bathroom is not very private (barn doors that don t block any noise), and the wifi was pretty

bar was a riot

), great wifi signal, enough space for storage and hanging clothes, friendly staff, and a nicely equipped

the hotel outsource the laundry and i realized that i lost my limited edition shirt

drinks at the bar were expensive and underwhelming. which there was a pool.

lovely room. great roof top bar. great gym.

understaffed and major wifi problems.

rooftop bar was a little small for the volume of customers

the views from the rooftop pool

understaffed restaurant and bar results in long wait times. that is the only complaint.

another room late at night and the maintenance supervisor was annoyed we didn't want to wake the kids up and

spacious rooms and awesome gym that we used a few times as well as the rooftop pool

the mini bar in the room. and over priced breakfast and bill breakdown

laundry was broke

gym facility is very good, (for me) all the relevant machines and equipment

i was told $35 pet fee

the food options at the bar were very limited. i wish they had more vegetarian and fish options.

breakfast area could use additional seating but downtown hotels are often short on space

loved the hotel. will be going back. the shower and huge spa tub was amazing

there are some covid things, sure no room service and the restaurant was really not worth breakfast

parking, the buffet no food for breakfast until 9am no room service due to kitchen

they have a spa attached to the gym and i was so so so impressed

everything was great! especially room service

area of swimming pool is not adequate, for my opinion, to the rest of the hotel and the swimming pool is quite

room service was poor and very slow

we were also accommodated for a late check out

the bar had awesome wine list which i was warmly helped with in picking right white wine

could use a tiny fridge and easier to access wifi

i loved that doing my laundry was free!

laundry

we were located facing the pool and the freeway and we didn t hear any talking or traffic

the fully equipped kitchen with a fridge/freezer, dish washer, hot plate and microwave was a great feature,

shallow pool not much options at the gym

stole our clothes from laundry, not anticipated from a secure facility

location, pool, close to the galleria; free laundry, facility is clean and comfortable, nice

free laundry machines.

the laundry and the grecory prices are too high compared to 3 stars

free laundry, pool and gym

bath tub, no in house laundry, some dated gymn equipment

5 star hotel without a functioning in house laundry room, come on guys

no laundry bags

self laundry room could have more machines. gym could have also more machines.

no hotel laundry services

staff and bar were outstanding

the hotel bar was welcoming and the bartender great

the people who worked the front desk were some of the best i have ever met and the bartender was also great

used room service tray that sat in the hallway for 24 hours

also, we were pleasantly surprised that our pet was welcome

absolutely loved the breakfast buffet and the size of the dining area and the laundry facility

broken laundry facilities with no detergent supplies available

omelette bar was great! over all stay was pleasant and i would stay again.

have an excellent breakfast and very courteous staff, there location is right in the down

it is also pet friendly which was a big plus

pool was very nice and uncrowded

t want my kids

good location pool shuttle bus

efrin the pool bar guy was amazing! he was super nice and helpful.

room service was good

the guest laundry was an added bonus

laundry, you have to go down and do it yourself

there s no laundry bags in room. everything else was excellent

in room service, laundry, delayed turn down service was shocking

they also have a laundry room

the decor and hotel aesthetic was excellent. nice bar and friendly staff.

bernadette at the bar needs to retire she hated being there and made lousy drinks

the wifi service was slow and weak reception

night bar and eats were just what we needed after our late flight

the pool was to cold lol

i was unable to login to the free wifi from my mobile device. the address came back as an error.

the swimming pool looked wonderful, but i did not use it

staff and found the shuttle really helpful for getting into the centre

coffee station at breakfast and spa free wifi

spa not answering the phone

love the gym and pool

spa services

very big and lots of amenities for my kids!

starbucks & hotel restaurant for breakfast - the red potatoes were perfectly seasoned & the bacon perfectly

my son loved the indoor swimming pool

excellent breakfast, great location downtown and has swimming pool and laundry facilities.

we also enjoyed the bar area, good drinks and it stayed open late enough for us who are in our mid 40's

awesome room, nice clean pool and great breakfast!

view, the cleanliness, and the full kitchen

,they were roaring the engines kids popping fireworks and riding scooters around the area being loud

no guest laundry. no vending

noise coming from bar area

quick access to the venue and the options for bar and food

the lobby bar was a little slow but they were nice enough

everything. close to minute maid park. food is awesome. beds really soft. bar is fantastic

pool spa excellent jet's, tranquil, relaxing setting,also lazy river very relaxing.

paid wifi. for the rate almost 500 usd the wifi charge should be off.

extremely expensive -room service food was just ok. valet pricy . lots of fees added.

free wifi

the spa was perfect

laundry on site and breakfast

one treadmill in the gym didn't work

pool is open late

shower, wet carpet (i almost fell from a slip from the wet carpet to the tile), no tv, sketchy wifi

breakfast, staff and the indoor pool

lack of refrigeration and more microwave options as well as old laundry equipment for guests

excellent room service and bar area

pool area clean and maintained with plenty of towels

pool area could be upgraded.

the breakfast , the bar area , the service

found bed bugs and had to switch rooms at midnight and pay for laundry to kill any bugs

the second time there was no wifi in my room

there is ample parking space, and with several entrances, there is always a parking spot close to your room

room is spacious, the hotel has a pool, decent parking, there is a gas station right beside the hotel, the

clean hotel, good staff, plenty of parking.

was a very bad experience overall with the room being smelly, business kiosk always down, guest laundry not

the parking wasn't that great. they fake clean the rooms. i expected more.

it's pet friendly. that's a plus.

there were a couple of small issues, the main one being the wifi

would be nice to have tv in pool room

hurricane harvey and no laundry service.

sent some clothes to the laundry and they lost my suit

the suite was beautiful, rose petals leading to the bedroom, a huge rose petal heart on the bed, a card of

i didn t eat breakfast but i had a wonderful view. the staff were perfect.

location and free parking!

laundry over the weekend

not the best check-in. housekeeping is very poor. worst laundry service

parking was confusing.

no balcony and the time constraints on the bar and restaurants and the pool

the gym was one of the best hotel gyms i ve ever seen.

the pool was also clean and at a great temperature

on the tv it said that room service was available 24 hours and it closed at 10:00 pm

i like the most the pool side and gym. it waa great during corona!

free wifi was great and would have been much more stressful without it

payment for wifi

also there is no fitness center or laundry facility

continental style breakfast with bagels, nut bars, and coffee would have been perfect, but for the price in the

mention of the cost for a pet until you wake up in the morning

needs more grass around the building and a pet station

the room service was great!

not have laundry room,the rooms not have microwave and the parking it's to expense they not have

in room & phone not working, moved to another room - sink not draining, no shower gel or shampoo, laundry left

away from the laundry / dry cleaning service

after i checked-in i requested express laundry service for my business meeting next day and woje-up my laundry

modern clean rooms and a well equiped gym.

the laundry

breakfast, laundry service

there was no laundry facility on location to do our own laundry

the free wifi wasn t stable

pool stay open later

my room was nice, and conveniently located on the floor with the guest laundry, which i used during my stay

the hotel can add more laundry machine and dryer

rooms, friendly staff, good fitness center and a laundry

room was clean and fresh. breakfast was great

the rooms are big, has a kitchen and serves breakfast

had issues with the laundry, and paying to park seemed a bit ridiculous.

wifi marginal.

toilet paper not the soft kind. wifi hard to connect.

having a bar on site is nice

indoor pool was nice, we enjoyed the fact that we didn t have to worry about the kids going into the

was laundry on site, kitchenette in the room, and a parking garage for guests so you could park in the

very accommodating with regards to the requests that i made, the hotel has all basic amenities (laundry, small

location, friendly staff, comfy (soft, but not too soft) bed, free parking, on-site laundry, kitchenette

the laundry machine ate money

they provide a laundry basket if you need to wash, a ironing board and iron as well as a hair dryer

the indoor pool was nice for the kids

gym is very small

place, great beds, quiet, nice pool and hot tub,all staff was so nice and helpful, would definitely stay here

the pool and bar area closed because of what's going on.

young lady in the bar needs to understand english better

was under construction laundry facilities were closed many ice machines (tried several floors) were not

for me and my two kids it would have been almost $30 which is not worth it to me

me when i arrived explained the parking , incidental fee for my stay as well as accessing the wifi

moved people on side the room i was in with 3 kids and a dog

i guess that i wrongly assumed that this was a no pet hotel

was no ice on our floor and no iron and no would answer the phone in maid service or laundry for an iron

don't count on laundry services, they no longer have washers/dryers as advertised

but it was not ,they told me me it s included for one person only and they charge my wife and 3 kids for that

great pool and bar

the noise from the gym next door

was a small laundry room with $1 each wash/dry which was very helpful

used the shuttle service which was excellent quick drop off and pick up

indoor pool and spa for relaxing, large and comfortable rooms, great price for a nice hotel

breakfast area and bar are a bit sterile - but work is planned for a complete renovation including a new

room service was great after a long shift at work

laundry service messed up our whole weekend for my in laws wedding

plus the fact that you have laundry facilities

it was heated, and the kids loved it

the pool was too small and the exercise room needs a bit more equipments.

the hotel was amazing, and loved the 24hr gym!!!!

laundry room was small

restaurant and bar service was great even though they were short staffed

clean, they have a very nice gym with sanitizing wipes and cold towels and water, good outdoor pool, very nice

ordered room service twice and did not receive either time

and it was time to close but staff approached to us and told us time to get out of the pool kids

laundry service could be improved, i was there on an emergency

the pool is not working.

shuttle to med center

location, attractive, complementary shuttle to nrg, staff.

the pool is not the largest/newest

breakfast is nice and there is laundry service. close to shopping center the galleria.

breakfast is made fresh every morning and staff is super nice, the guest laundry barely worked,and the housekeeping

missing was bagel and cream cheese surprised by the need to pay for the laundry machine

i did have to kill a ud83eudeb3, the laundry room was dirty and many of the machines was break down

did not like the laundry room.

laundry facility poor

attached), terrible noise from drilling, laundry machines don t accept credit

the hotel has free wifi

the room was clean, the facilities were nice and clean, the gym was pleasent

near the medical center and shuttle service is provided

customer laundry was a huge plus for us

breakfast can be improved .

good wifi use of printer/computer

clean room, ac worked great , hot water amazing , and staff was super nice and professional, and breakfast

decent breakfast

like it that the rooms has kitchen wares, microwave and refrigerator

didn't use the kitchen area, but it was a nice added bonus

staff and room also breakfast

kitchen

close to the galleria, parking is free, and breakfast is provided