laundry service very expensive

laundry facility was a bonus however had to wait sometimes as not all machines were functional

surrounding poly cultural cuisine, free parking and hot breakfast choices, pool, business and laundry, supportive

pivotal location with surrounding poly cultural cuisine, free parking and hot breakfast choices, pool, business

the wifi was terrible

a little noisy, room was next to the laundry room .

no laundry service

love their breakfast

answered all our questions and breakfast was displayed great

front desk staff was very helpful when no parking was available. breakfast is very good.

no water fountain on my floor, laundry services could be simpler to use.

laundry room needs to be large more than one washer and dryer.

the guest laundry (free detergent provided) was really helpful as we were staying for a while

it also has a coin operated laundry for guests at an affordable price

- morning staff was very courteous as well - electric car charging - onsite laundry

gym and laundry areas available

you need signage in the laundry room area advising how to get back to your room.

the lady who serviced breakfast each morning was a beautiful soul

was clean and comfortable with a nice kitchenette with a nice dishwasher

harassed about my pets and had to tote with us while trying to move daughter into college

clean and comfortable, really nice accommodations, pool, fitness, laundry, spa, shuttle etc

front desk might be better. lack of facilities.. laundry etc...

literally have to beg for housekeeping to clean you room they do not offer laundry services they take hours to

excellent bar and restaurants close by

you better make it and breakfast functional as soon as possible

only one guest laundry

only one laundry set available for guest use in a rather remote location

the laundry app was impossible to figure out

when we checked in there were bags of garbage and piles of laundry lining the hallway

everything to the staff rooms events pool bar food the customer service was great

great laundry & exercise

the room was clean, and while there were no washers, dryers, or microwaves in the suite, the laundry area on

breakfast was delicious

very professional front desk staff and lovely breakfast accommodations.

room service was available and the staff were very friendly and accommodating

laundry facilities was not free like back home very outdated same as the room nasty breakfast

hotel had a laundry only accessible through qr codes

their rooms are spacious, bed was comfortable, and a free buffet style breakfast was available every morning

the breakfast!

having to go outside to get to breakfast from my room. no way to reach from the interior rooms.

any dirty linens outside the door but it stayed for two days and i ended up taking it to the laundry area myself

had guest laundry services, clean and hotel provided the laundry soap

laundry

it had a pool and the area was quiet .

some things like the tvs and the equipment in the gym are outdated.

not a working hot tub, most in room tubs wouldn t hold water, laundry facilities were half working, elevator

the laundry facility was helpful

pool, fitness room and laundry great

staff and discretion with late check out

there was about 10+ kids in one swimming pool and at least 6 in the hot tub

ask desk about guest laundry room, clerk stated that she had no idea if machines workedud83dude2c no microwave

gym was nice for a hotel

breakfast was amazing, and we were able to get late check out, being reward members

no room service, no breakfast you can take in room, no visible usb

closed on monday and tuesday, no room service

laundry and gym

laundry and fitness center out of service with no advance notification, and no alternative provided

several visits over the last 6 months. still renovating! no gym or laundry facilities

lack of laundry and workout facilities that we were not told till check in.

was supposed to have laundry and gym but they feel to mentioned that they were under construction

i loved the cleanliness, the breakfast, the pool, the gym and laundry area, and the location

free laundry and parking are huge in the nice local

the laundry mat, the gym and location.

was excellent room was very nice housekeeping was very friendly and thorough made good use of laundry facilities

hot breakfast that was quickly restocked as needed, nice clean pool facilities, access to laundry and gym, clean

the only thing i wish would've been better to make this a 5 star is - ensuring their laundry rooms are clean,

room was on the top floor, last room to stairs and laundry room

oh yes, and parking is free hassle free

check in, location that we needed. good parking.

parking lot doesn't have enough lot lights

laundry machines only take quarters ($3 per load and another $3 to dry; 45 minutes)

i was not informed till we arrived that the pool was closed

lots of towels comfy bed and fully equipped kitchen was a major bonus

was very clean and safe, breakfast was ok, pool was nice, gym and basketball court was very nice

booked a one-bedroom queen suite with sofa bed, the room it self wasn't as big but had a kitchen which can be

also been in others hotels on this level where the laundry room was complimentary

staff that i talk to when i called for room service were very rude

wifi did not work in my room. had to use in the lobby

very convenient, in- and out access (parking & lobby); extremely helpful front desk operation; quiet, comfortable

kids in the next room and hearing ac units go off and on

you'll don't have laundry at the facility.

no laundry machine!

there was no laundry facility

the restaurant and bar were

the bedroom was so nice and very clean and the breakfast was very good!!!

would be nice to see a site that has laundry rooms where you can electronically pay to use the washer and dryer

room was next to laundry room and staff breakroom, they started their day at 7:00

very good pool, laundry room, comfy beds, and clean rooms

room where i stayed seemed to be located next to a laundry facility so during the day the sounds from that room

my hallway always had trash and dirty laundry in it, the hallway in general had an odor whereas my friends hall

was awakened at 4a from high pitch noises=laundry being done

the breakfast

it was good wifi the water was great ,& it was neat in the room

the pool was clean and refreshing

pool was closed for repair

the ventilation system in the lobby and the sheets/blankets have chemical perfumes in them from laundry detergent

unfortunately, the chemical smells used in the lobby and the laundry make it too unhealthy to stay here

could be a problem if more than one person needed to do laundry

wifi not too reliable. room is dark, maybe because facing the back.

customer service at the bar area where the on staff attendent (dejuan) on thursday 18th may, was very much out

coin laundry for guest use

need more directional signage to gym

no gym so i had to go to a gym and at for it

no gym no jets i'm tub and room floors were dirty.

the handicap bar is on the wrong end of the tub

convenient laundry and

guys were also staying on the property in room and consuming all the time in the guest laundry

laundry is available

was sure do everything possible to include my bon voy membership, also helped at the restaurant bar when the

location was ok didn't eat breakfast appreciated the late check out would stay again.

and you can do your laundry

very clean. parking lot available and also self laundry service

the gym

else cause i could imagine somebody else going through the same thing that i went through with kids thank goodness

it was nice to have a gym with cool ice water and wipes to clean the machines off

stinky smell like sh . cockroach:( wifi doesn t work no microwave no fridge

'non-smoking room@ reeked of cigarette smoke

the bed was comfortable and wifi fast

tv channels could not see clearly and i i know was a smoking room

parking convenient

the ambiance and decor was lovely, it was comfortable clean and felt good. and free laundry!

courteous staff, fabulous breakfast, free laundry facilities.

i particularly liked the laundry facility.

the beds are so comfortable and coffee was always hot and ready the free laundry

facility itself was outstanding everything you need and more dishes pots and pans laundry room also a gym the

people was coming from outside to use the laundry room while i was in the pool

bathroom was spacious and the set-up of the suite was nice for traveling with kids

breakfast was a full breakfast with eggs, waffles, sausage, and more

located near a rough part of town. gym equipment is getting old. pool is small.

comfortable bed and wifi easy to access

kids were loud in the hallway

the complementary breakfast is also very

the morning breakfast gentleman was leaving to go home after his shift was over and saw me pushing out the

i can say is this is the best hotel that my kids & i enjoy coming to

claim to have free wifi, but it doesn t reach the 5th floor

the first impression right there is poor because of all the laundry stuff and the rest

was clean and i was on an extended stay so it was nice to have a laundry room down on the first floor

the guest laundry facility is very considerate to guests staying for a few days or a week, especially in

i was given new laundry at my request

the laundry was 175 for wash and 175

there were no laundry facilities

i like everything in this facility and having a laundry room would be even better.

the gym was small but you can still get a good workout

breakfast & professional staff

sufficient parking

laundry facilities were out of order we were there almost 2 weeks and were unable to wash our

breakfast and laundry

no working on site laundry and bad lighting for the sink area

kindly offered us a big suite which was spacious enough to accommodate us (two adults and three kids)

breakfast was great and convenient; amenities were great

there was a wedding one night and a bar mitzvah another and we on the side of the the building nearest to all

smelled very strongly of cigarettes room service was not available when i wanted it

waitress didn't ask drink for kids

t get a hold of restaurant services to accommodate for room service for breakfast

walls were filthy as was carpet and the towel bar fell off

had no access to maintenance supplies or change for the laundry room

the cost of laundry was also very reasonable at $4 per load to dry

adequate parking, checked with ease, and all the staff that i encountered had a smile on their face

the property was clean and had all amenities breakfast, gym and indoor pool

the pool was a nice touch as was the gym

the staff and access to next doors laundry, pool and hot tub.

one of the reasons i booked this hotel was because it showed photographs of a guest laundry - this is something

wifi/internet service could only be used on one device

the breakfast was very good

reliable wifi in room

amenities and free laundry service was really nice to have

there was free laundry also, which was nice

good breakfast selection and laundry available if you bring your own detergent

rooms are spacious have a complete kitchen, indoor pool,laundry room free

there's a free self-service laundry which was quite handy

be nice just to be able to check in what s going on the only real issue was lack of laundry

it was dusty, no laundry facilities

no parking,no wi-fi and the tv didn t work because there was no wifi

seemed like a room designed for families by someone who never stayed in a hotel with their own kids

it had huge real size kitchen with everything - including pans, silverware, oven (

a guest laundry would be helpful, shuttle unreliable during weekend

was no place in the hotel to do laundry

it took me a while to figure out the shuttle bus schedule. no access to laundry.

unfortunately, there was no laundry service in the hotel.

no microwave no kettle no fridge no extra mattress as it is a fire hazard and lastly no laundry facilities

extra laundry and trash bags were not there

everything was clean and smelled nice, the breakfast was delicious also

counter of the kitchen was dirty, the table was sticky, and the floors were dirty

also didn't have all the kitchen ware pots dishwasher was

breakfast needs more vanilla creams lol

to other holiday inn express hotels, there was no change for guest laundry at the reception

sleeping on the pullout sofa and someone is conversating in the hallway or washing or drying laundry you will

they help me with my laundry

and the laundry was also good

the gym was closed due to covid and the breakfast was only cereal muffin and granola bar.

the gym and laundry opened while i was staying, so it's coming back, but it's not fully back yet

big modern hotel with 24/7 reception and lots of facilities like a bistro, a laundry valet service and a gym

the staff went out of their way to get me a roll of quarters to use the laundry facilities and provided us with

their is no coin machine in the laundry room, they didn t have any change at the front desk which left me on

the room was a little small. the laundry was unavailable due to the covid-19 restrictions.

french fries were hot fresh and tasty early check in was granted bellhop greeting outside the front doors and

no refrigerator, just a bar type cooler.

also the gym was very nice but also they ran out of towels and cleaning wipes and it was 8:00 am when i was

the mini bar was perfect

the gym is really nice

laundry was expensive

metro, good eating places nearby, pool, gym and laundry

we were surprised that sustainable choices were not offered for towel and linen laundry and that the hotel

nice amenities / grocery selection downstairs ( with laundry detergent and microwavable meals

there was a coin-operated laundry

sparkling wine available for purchase (had to find staff) even though the staff went to lobby bar to get it

i enjoyed the lobby bar

close to everything, love the facility with the gym.

the gym was very nice! the rooms and common areas were very clean

the best part was the bar and restaurant on the roof

laundry room has only one washer and dryer washer wouldn t work properly

cloths and left just one set , so we didn t have but one set the morning we left because the laundry wasn

sufficiently, the continental breakfast, convenient bar, cocktails, business center, pool, laundry, and fitness

laundry room was out of order

i liked that there was a gym & swimming pool on site with upgraded equipment

comes the laundry list room was a king suite which i have stayed in at many residence inns and this was the

laundry left in the room from someone else's stay my table was about to fall over they had it up

sold out which can happen for sure through my years of working in hotels but one group having a kids birthday

beds rooms waffles pool and the excellent customer service

was in 4 out of the five days i stayed for half working tvs, missing light bulbs, roaches in the kitchen, bedroom

was airy and spacious; great open dining/bar area; excellent room service

com site and the hotel s own site list free wifi yet when we received the bill at checkout a $25/night wifi

would come back if visiting dc , no doubt, also an amazing bar with lots

atmosphere, the diversity among guests, and the eating options: hotel restaurant, side cafe, and room service

great gym

there is 1 washer and 1 dryer for 9 stories of guests which resulted in someone taking our laundry out of the

half bottle of body wash and no laundry bag in the room

the laundry room was easy to use

laundry wasn t working most of the time and they wanted to charge us the breakfast even when the

- bed sheets were soiled, had marks on it looked like the laundry was not good, but spoke to the lady in charge

it is very close to van ness metro station, and has a cheap laundry shop and the

there's a cafe and restaurant, also laundry nearby

no laundry, no restaurant, the hotel charge much more than i saw when the option was choose.

close buy to stations and some shops and laundry

no laundry :( i really missed

also, it would've been nice to have more laundry machines and dryers

several needs, and he helped us relentlessly answering questions about the gym, operating the laundry machines

and the self-service laundry was very handy

laundry is available, but for a fee

laundry charges

have no complaints about the property itself other than no onsite laundry access

2 king beds were helpful, son liked gym

breakfast was not worth the price

bar and restaurant don’t allow kids , so i could not go, may b the only nice place to hang out there and i

my booking included free breakfast which was a lovely continental buffet with option to order a delicious

nice if they have more than 1 laundry machine so guests don t have to wait to use it

loved the guest laundry

i also used their laundry for a quick wash and it was really quick and efficient

also has a free laundry for any travelling and needing to do some washing

free laundry

good facilities such as a laundry and a gym

the self-service laundry room is a plus

check in took forever. they said the laundry was backed up.

i love the convenience of the coin-operated laundry, as i love bringing home clean clothes

weight room and laundry

- i had to wait in the laundry room for 20 mins to get the detergent

two of the washing machines in laundry area out of order making it hard to get washing done.

location, room, laundry facilities

laundry room

if you go in person to collect paper cups or for laundry detergent etc, then you need to stand in check in-

laundry room for your convenience (works on coins, washing detergents can be purchased at the

room service and laundry on site very

having the laundry onsite was helpful

spacious room. comfortable bed. access to laundry facilities.

they also have a laundry room

no laundry facilities, no pool, no parking

housekeeping leaving cleaning products and laundry in room and then not cleaning the room the following day,

it had no laundry room, and it leaked in the shower all night.

please prepare the amenity more like tooth brush and laundry bag, and slippers.

beautiful room, we liked the shower. nice layout, kids enjoyed the tablet.

30pm, so first night lot great, especially since i was with my 4 and 5 years old kids

great gym & easy access to union station.

wifi was super slow in the room

missed popcorn for kids, was told 5-7, over @

room. bed. gym. lobby space.

various hangers to meet every need, top shelf motion detection light, heavy muslin spacious laundry bag

i would not hesitate to recommend it, besides, it s pet friendly

they are a pet friendly hotel which i can appreciate, but seeing as noise carries throughout the floor it

the room service was excellent

restaurant and bar are perfectly and comfortably designed and thank you gregory for a wonderful conversation

pool is tiny and dated: hotel is now doing events parties and wedding this made the bar and roof

the room service also never answered the phone and i had to get front desk to go and order for me

room service (only ever one towel, no water refills, came back one day to find the sink full of

both types of breakfast were tasty and plentiful

pool was a bit on the small side but served it's purpose well in providing a refreshing break from

the location, guest laundry, restaurant and concierge

large bar and lounge area

have to pay for wifi but wifi is free at the lobby.

central bar staying open later than 10pm !!!! no free wifi in room, not cool these days.

no room service menu

no room service no breakfast dining no laundry service no spa everything else is okay.

at midnight when we got into town to the excellent staff, beautiful room, rooftop pool and bar and dovetail

room service was a little disappointing for the caliber of hotel

swimming pool closed to kids from 4 pm

food from room service was not great!

the guest laundry

was so clean, smelled liked fresh laundry when we came in

great breakfast selection every morning. clean room and able to use laundry facilities

having to pay for guest laundry.

that there was a laundry facility, and free breakfast with coffee.

charming and welcoming bed & breakfast

breakfast served on the premises would have been ideal

i loved the breakfast, especially chef kevin's pancakes.

the innkeeper anticipated our needs though out our stay and provided a delicious breakfast every morning

wifi worked well. staff are friendly and helpful.

we loved everything, wish it had a laundry room for the public on the property

very nice gym and laundry room

there are washers and dryers in the hotel for self-laundry

breakfast was perfect to start the day off & the onsite laundry came in handy

excellent location. enjoyed laundry and fitness centre value for money

room was under the laundry room and i requested a change and this was never addressed

i also liked having the bar on site, the service and room service as on option which i used

such as the white house, not too far from u st where there is amazing restaurants, nice chill bars, and shopping

gym is very subpar with room for only 1-2 people at one time

room service was delish!

i would have ordered room service for breakfast but didn't because there was no

wifi was not strong, and i had trouble streaming videos and accessing some work systems while i was

this place was perfect for my husband and i, no kids

gym was very cramped and i could barely move around even with just one other person in there

bar was substandard, they did not have ginger beer to make mules, nor have juices to make mixed

laundry service is inadequately expensive

no laundry facility little tired & could benefit from renovation

handicapp grab bar in shower, cleaning was poor, i got charged for upgraded wifi after specifically being told

is beautiful, great location, has everything that you need: valet, bell hop, bar, restaurant, room service

everything i needed. great location, comfortable room, good gym, and a friendly staff.

best part, my kids loved it

security couldn t do anything and our kids were awake until

lobby area was nice and the bar was great

security couldn’t do anything and our kids were awake until

luxurious rooms, heavenly comfortable beds, reasonably priced room service

ice machine and laundry was working as designed

were being completed so the laundry room was not available and my length of stay there was for almost a week,

breakfast nice location good value foe money you can add 1 more laundry

add more laundry mcs

staff let me do laundry after hours