pool is very small

the breakfast was unreal! delish!

i slept very well and the staff were amazing. and the breakfast was really good

was kids at the pool when we took our kids in, they was grabbing kids and throwing them in,one was even

choices for breakfast, not gluten or keto friendly

laundry room was below us & on saturday night (overnight) all i heard was water running, stopping,

as i was grabbing all my items i walked past the laundry room and the manager was speaking to a co worker in

no laundry facilities

we unfortunately were right across the hall from the laundry facility or housekeepers closet

parking well lit

they also have laundry room

breakfast in the morning was delicious

location. the breakfast lady was great

trash out side of doors and in parking area

the swimming pool for the kids, and the close location

there was no guest laundry available

they offered for us to switch rooms but after traveling for 5hrs with two kids and had already unpacked and it

the pool was open for my kids.

the wifi connection was awful

decent price. with a pool. even included a decent breakfast.

sized rooms and the refrigerator and the microwave, big sized tv's, office use of the computer, laundry, free

the layout is very organized, and the breakfast was delicious

pool was closed the day i checked in and no reason give and was not to open until a day after i

pool was decent

front desk staff was amazing and we were very happy with the rooms and breakfast

no onsite laundry

environmentally conscientious: no single use plastic toiletries, reasonable laundry intervals

wifi was useless wouldn t hardly load anything

the breakfast was great. wifi was good, too.

clean and good breakfasts

the laundry was not working

i also used their laundry facility while i stayed for 4 nights which was another bonus for anyone that doesn

gal was very friendly we requested a late check out by calling down to the front desk

we enjoyed everything even the breakfast was delicious!

didn't like how the pool was occupied by children most of the night

housekeeping was not available to change the bedding so someone from laundry came

our room was missing our luggage rack, laundry bags, and do not disturb sign

no laundry bag

pool was too cold for me. otherwise nice facilities.

the room was nice. the beds were comfortable. the breakfast was great with hot food.

we had to wait until laundry was done

filthy dirty hotel, room dirty, lobby smelled like a dirty laundry basket and marijuana guy at front desk not

the breakfast was excellent and the staff pleasant and friendly!

free parking

no wifi elevators out of order! rooms modly!

the wi-fi did not work the whole 3 days the people in room 324 stole stuff from us while doing laundry and the

comforter (apparently nobody does laundry on sundays and they don't have extras)

it smelled in the room like dirty laundry

there was a male staff member pushing a laundry cart, he was walking behind my son and i

breakfast was a bottle water with an small coffee cake and juice box and cup of cheap fruit all in

clean, close to where i needed to be, laundry available, full size iron and ironing board.

201-207 are above kitchen/lobby and the music being played can be heard in my room once i went to sleep

great location. awesome shuttle to the airport! staff was very friendly!

it is not close to the airport and their shuttle does not start until 7 am

i did not get room service my last day before i checked out

clean quiet even though the parking lot was full.

nice size rooms, great pool water temperature, nice breakfast, good service.

breakfast with meat and eggs plus many other items both hot and cold was delightful

pool and fitness centers ok

little outside of most columbus attractions, but location was quiet, had free parking, so we were ok with the

breakfast was good

i love the shuttle bus driver. very friendly and on time.

quiet floor/building, kitchen updated, suite layout nice

check in, friendly and helpful employees, superb suite complete with kitchen, clean, good breakfast

pool was nice

can enjoy the gym and laundry services with not interrupting or waiting time meantime i was at hotel

midnight there was a disturbance in the parking lot outside our window

breakfast ends early lol not much to complain about definitely my new go to place :)

we enjoyed having the free shuttle to the airport and hot breakfast.

despite the parking area being relatively empty, we were told all the king rooms were booked, which i found

the kitchen was fully stocked with silverware, dinnerware, glassware, pots & pans etc

the kitchen came fully stocked, i especially liked the full sized refrigerator rather than a mini

early to get on my plane and they went to the kitchen to bring me something for breakfast free shuttle to the

pool was closed during our stay

lobby bar and comfortable seating near the fire place a nice addition

breakfast had nice selection.

such friendly staff from reception to shuttle driver to cleaner

the pool wasn t open due to covid, but understandable. kids were bummed, but not a huge deal.

even though we had a rental car and chuck was the shuttle driver, he was eager to give us directions even

clean, kids enjoyed the pool, staff friendly, spacious bathroom

the room was ok, but it was across from the housekeeping laundry facility and they were up early and were very

called to the front desk and asked what floor the self-service laundry was on

close to airport and parking. very convenient.

neutrgenia products and airport shuttle

shuttle to airport cleanliness, promptness, and competent

- laundry service was very poor - lobby a bit cool - value for money ok but not great

dong who went out of the way in helping with quarters at the laundry

it was helpful having the shuttle on hand

really liked shuttle access to/from areas within 5 miles

loved the convenient shuttle to and from the airport and the 94th aero squadron.

the staff is excellent, facility so clean, lovely breakfast and bonus a heated pool and gym

very clean, in good repair, large indoor pool

comfortable and great breakfast

gorgeous flowers outside and great parking

airport shuttle available

shaking of the floor and after reporting it to the staff, we were told that this happens when the laundry is

room - floor, bed, sofa was shaking probably due to some machinery as laundry room or something like that

in my bed room its complet for cooking and laundry

there is also laundry and the receptionist have coins to change

good gym and the self-laundry facilities

my room was next to laundry room used by very loud associates throughout night and early am!!

the laundry facilities

only thing is i wish the pool was open but it s mid april so i get it s a little too soon

clean. big rooms. good breakfast. friendly staff. good location.

didn t like that we wasn t able to connect to the wifi

room service!

you had to pay for wifi access, limited menu for room service that was a little expensive.

the staff was great and the shuttle service was awesome.

friendly staff, shuttle to airport. clean and comfortable room.

very peaceful no wild kids running hallways

still had trash and dirty laundry

the laundry machine was

on the way to the room staff had the laundry room door open and there were people standing outside of the

friendly staff, good breakfast selection, nice indoor pool, guest laundry area, and plenty of parking

we did not get to use the self-service laundry because the dryers were un-serviceable.

gym was pretty well equipped - reasonably clean.

parking was a little hard to find

close to airport, shuttle

friendly staff. free shuttle to airport

left for the airport at 4am so didn't try the breakfast. the bed was comfortable though.

don t feel safe parking your car there because they broke into 7 vehicles that night and they did nothing

the airport, planes were able to be heard in the parking lot and lobby, but i didn't notice anything from my

i love my kids enjoyed themselves at the pool

the fireplace

the kitchen needs a upgrade on amenities

kids, tons of them unsupervised in the pool and using jacuzzi like a baby pool.

loved the convenience of the shuttle service and the happy hour drinks were awesome

our shuttle drivers were both amazing and informative

the swimming pool wasna ? ? t open, and kids ran the halls

kids, tons of them unsupervised in the pool and using jacuzzi like a baby pool.

location, cleanliness, gym, laundry, and the fact that it had a kitchen in the room so i could take care of my

i loved the room and the kitenette. i would have liked if the kitchenette had a blender

did not have a shuttle to the airport

the room was so clean and we loved the pool and the tiny kitchen

is construction in parking lot, so less parking available,can park at next hotel if full

the laundry service as my clothes came back with a 'damp' smell

clean, comfortable room. gym area was nice. staff was helpful.

the room service could be added

the pool and exercise area was really nice

so we came somewhere expecting things that the hotel couldn’t accommodate our kids were wanting that for

the hotel took responsibility for our late room service delivery (over an hour), and compensated us for the

bravo for being so pet friendly in a world full of esa's

came home with my young kids and wife from the hockey game and there were at least two homeless individuals

absolutely no amenities, yet pet charged an amount just in case

food was amazing from the restaurant and bar

door didn t close room had drawers open when we arrived bed was rumpled laundry cart was outside of our

i arrived all of the dirty laundry was laying all the way down the hallways in front of every door

are perfect just that refrigerator and microwave were not in the rooms and no laundry

breakfast and all employees very attentive

breakfast,pool,bed

the laundry facilities were great. plus the borrowing cupboards are such a good idea

the laundry room was nicer that my own

was beside laundry room and heard loud buzzing most of the morning

perfect location. free laundry. kitchen

the plus for me were the laundry

the hotel was beautiful and the new pool was pretty nice.

had drinks at the bar before our events

gym was nice.

the windows were boarded shut due to riots near statehouse, no bar or restaurant open??

no pool :( housekeeping also came before checkout time

the laundry facilities cost way too much!!! it was $3.50 to wash one load and $3.50 to dry!!

pool and hot tub were great...beds was awesome!!

no info card was present in room explaining checkout procedure, room service, etc

i would have liked the water in the pool to be a little warmer.

didn't like that the bar was closed

location to everything and the breakfast

kids loved the pool

breakfast was not the greatest. the tv was a bit small.

breakfast was great

breakfast was almost non existing. probably because of covid but still disappointing.

breakfast buffet was outstanding

and some differences each morning; beds and pillows were comfortable; bathroom was very nice; wifi was stable;

the hotel has major construction going on inside and in the parking lot

beds were very uncomfortable and the wifi was useless

i wished the swimming pool could of been open.

minor' with the tv had streaming service the dryer in the laundry didn't have temp buttons' they were colors,

laundry services available & pet friendly

highly recommend especially if traveling with kids

some discrete ashtrays out in the parking lot. away from the building

they had a nice sparkling white wine at the bar like prosecco or cava it would have made my experience exceptional

a laundry list: - an early entry was submitted and confirmed from management on three different

good location. everything is walkable and breakfast offering is great

breakfast - eggs were rubber like

bed was so comfortable breakfast bar was delicious

the service at their bourbon street bar was very slow!

travel baseball teams on the weekend. kids being rowdy in common areas.

wish they had free breakfast

beware of the bugs on the bed especially if you travelling with kids

no continental breakfast

the queen rooms were a nice size & they fit my party of 8 kids, especially with the sofa bed

is very elegant, the room service has a pepper crusted ribeye that is something special, employees we helpful

did not get breakfast. location was perfect for our needs. staff was very helpful.

room service from the keep was delicious

i would recommend a complimentary breakfast for the price per night

room service was a little hard to figure out

hot breakfast, for those watching their weight, for those who like a lighter breakfast and for kids who enjoy

the pool could have been bigger

we had to leave at 6am so we couldn t get breakfast

breakfast needs to improve

pool was very small and not very deep this is good for little kids

bar was awesome

, room service, shower amenities, etc

warm interior, restaurant on site, bar on site, coffee shop onsite. it was lovely.

the description boasted of the many restaurants including kids meals and room service

the description boasted of the many restaurants including kids meals and room service

the window was frosted, but you could see people passing by in the pool, and small kids knocking on the glass

there was still garbage in one of the cans, and also, most concerning, a used bar of soap, left in the shower

did not try breakfast or the gym, my friend and i were on a road trip and only stayed one night

my kids also really enjoyed how pleasant they was

and thanks rick for your kindness i enjoyed spending time it is too bad i didn't get to use the pool

the food was fine, but the kitchen closed at 6:45p on a sunday per the person running the bar/restaurant

the hotel and hotel room was amazing the roof top restaurant and bar was amazing loved it

they have a wonderful roof top bar and walking distance to the short north

fantastic view from rooftop bar with great food and cocktails

and also maybe put a laundry room in the laundry service is to

would like to see laundry facilities available, as i sent clothes to be laundered and most were dry cleaned

pricing per night, coupled with the pricing of every single extra service like breakfast and parking, all of

it met my expectations. rooms with excellent infrastructure, gym good.

view was great atmosphere was great.. enjoyed bar area

now dryer on site working like they said for laundry pool door was

loved the staff and the breakfast, pool and work out on site and laundry as well it was perfect i definitely

guest laundry available

everything was fine ! i had to constantly log back in to have wifi but it was no big deal

were on first floor and the roll down blind did not block light coming in from parking lights

room service was expensive, but very quick and they had a delicious vegan option

i loved their entire gym and the amazing set up of it all

kids loved lit up skywalk

gym is tiny and the hotel was simply understaffed that weekend

the rooftop bar has the best view of the city and is beautiful

there is no guest laundry facility, something that all hamptons usually have

no laundry available.

breakfast was great location right nexxt to the convention cneter makes this a prime location.

staff, great location, very clean, beautiful pool, and right across the street from the convention

temp of pool

staff were very pleasant and helpful and it was a real bonus to have the hotel gym open 24/7 to use

pretty much everything! the rooftop bar and grill was great though!

nice gym

the breakfast did not start early enough

just wwould think there'd be more muffle being a spa hotehotel

bar/restaurant on site was great for cocktails and breakfast

breakfast at the soul bar was delicious

laundry machine doesn t have timer display.

great breakfast

fair & expo center for sure as it is just off the exit and within walking distance to the fair (w/parking included

we didn t get a chance to swim in the pool this time, but we did walk by it numerous times with people swimming

gym and pool were both excellent

no laundry facilities on property

pet friendly

never once apologized for all the trouble my kids and i had

neighborhood, scared to have kids there, dirty hotel, toilet didn't flush right, afraid to walk bare foot, faucet

great love the parking

the breakfast was one of the best i have ever had in a hotel

great breakfast and pool

pool in august was closed for maintenance - totally unacceptable for a summer break

breakfast was fine and efficient

the pool was very cold

i was only there 1 night so didn t use the pool, the laundry, or the exercise fitness area

the room we are in is bedside the laundry area and it is kind of noisy.

my parking was right there in front of the hotel, and i was on the third floor my room was right by

close to downtown but provided free parking that was easily accessible

the decor and the clean condition of the hotel. also free parking.

elevator is smelling very bad laundry is very bad koridor are very bad room is very cold

additionally, i would have loved if there was a place to run a small/quick load of laundry

only bad thing is the laundry is in the hotel across the road

we would have liked laundry facilities.

i love the hotel my kids had fun

laundry room didn't say how much it cost, i put a quarter in each slot but it wouldn't work

hallways downstairs near lobby open doors in several of rooms were open storage and supplies and laundry

other than that the room was nice, clean, & was able to do laundry however $3 to wash laundry is not bad

the fact i paid so much and nothing was open for use not even the gym

people drinking in the parking lot