bar closes at 22

not only they didn t included breakfast for a high cost but they don t have room service although they

room service for breakfast, they didn't take into account the upgrade promised on booking

lack of 24/7 room service. very bad internet. personal not very helpful (they did not care)

top bar played music that could be heard throughout hotel

parking, new facilities, location, clean fresh linens, great bathroom

really like the bar at the entrance

wifi was so slow i couldn t use it

good location with parking facilities warm and friendly service!

parking available. it was clean and service was very kind

no free breakfast

the eggs in the breakfast were way too salty and when we asked to make it less salty it was still, too salty

breakfast and charged 2x more than could found at a restaurant or shop within walking distance

great breakfast location ok

the breakfast was disappointing and the spa prices were high

they have a spa with sauna, jacuzzi and massages

parking situation could be better but no additional cost so no complains

was at an odd location with no parking space, a bit hard to get to especially with heavy traffic

the wifi password that was in rooms didn't work during my stay.

food: as a night person who usually skips breakfast, it was worth getting up early for

boutique hotel with a warm and welcoming style, great hospitality, great staff, top-notch breakfast and excellent

breakfast choices were great

it sets the bar unrealistically high for other accommodations

really loved the: - cozy lobby - inspiring art - healthy breakfast - owner family - really quiet at night -

lower laundry prices would be good and also the english speaking ability of the staff was good but not

great international style breakfast, staff have 2 levels

the hotel was 100% pet friendly, even had bowls and a bed in case you didn t bring one

breakfast was pretty good

breakfast is delicious.

decent wifi

and fitness center were ok but nothing unexpectional

breakfast was excellent, location too had a lot of amenities like board games, they were able to

location was close to coliseo live which was the place i was going to be, the breakfast was amazing and the

location too had a lot of amenities like board games, they were able to gave us a private parking lot at the

everything was good. even the breakfast was top

is a lot of rooms overlook a busy and noisy road where sound of traffic is constant day and night laundry service

no laundry service even though it was initially told there was

no room service, no toilet paper, no soap, no towels

my baby pet neo is the star of the hotel, i really appreciate all the love they gave him, specially after

kitchen was not well equipped if you like to cook your own food as we do

location, clean and comfortable room, good wifi

we definitely liked it very much, and the fact that there's a kitchen and you can cook if you want

location very clean comfortable apartments include room service breakfast

design, great room service, kindness treatment to the trip guest

unfortunately no improvement at all, poor equipment in the kitchen, poor breakfast, cold shower

the kitchen was stocked with some of the things we needed to cook some meals ourselves

unicentro mall, supermarket, and pharmacies) the staff was very helpful on all our requests, from laundry service

plus an excellent laundry service

one of our friends had requested laundry service and it wasn't delivered as promised

there is also a gym, sauna, massage and hairdresser on site

delicious breakfast!! very comfy rooms and bed!! highly recommended

laundry service was also great

laundry was expensive and the room was very dark.

excellent colombian breakfast!

elevators to the parking lots.

in some rooms you can hear some noise from the casino behind the hotel but all in all a very good hotel and a

hotel is rated 4 stars: jr suite has signs of dilapidation, no a/c, no iron/ironing board (has laundry service

very helpful with city directions, taxi, handling luggage, and laundry concerns

very clean hotel. delicious buffet breakfast. well kept rooms and hot water.

breakfast buffet at this hotel is delicious

the gentleman at the bar, and the personnel supporting the breakfast bar were very friendly and eager to assist

laundry service fast and efficient. good location for me, italian on site restaurant was nice.

our room at the santa barbara was in front of a metallic kitchen or laundry room vent and the noise, which felt

have small animals coming out from the bathroom, they need to sanitize and they don t have laundry which makes

laundry services were expensive and a hassle

no room service at night (bar/food) due yo covid, but other than that, all good.

we tried laundry this time: amazingly fast, clean and affordable

the laundry service was very expensive

the breakfast buffet was excellent, with a wide variety of fruit, local dishes, and eggs made to order

the spa, the sauna, the turkish bath, the pool, the gym, and the breakfast

the hotel is beautiful, the wifi is super fast

mall, supermarkets and produce stores, drugstores, and various services (optical centres, laundry services, etc

it was our fault as we didn t ask for the price in advance, but it s rediculus that the laundry costs nearly

entrance to the parking hit the cars all the time. all the pillows are to big

no mini bar or air conditioning in the room.

wifi is really bad,always cut off, very slow wifi

used the room for home office and wifi connection was absolutely good

great staff. good breakfast. many restaurant options close by.

excellent location. friendly staff! very good breakfast!!!

breakfast was fantastic, loved the location

the breakfast was delicious and plenty variation.

of the towels they take them away to laundry leaving with only 1 towel and when they are back from laundry your

there is no gym

wifi no good

wifi is basically non-existent, not an option for travelers.

breakfast was not included

no control at parking spaces

good breakfast, excellent wifi, clean

room was clean and bed comfortable, breakfast was excellent.

old and small tv, furniture was not in the best condition and no mini bar on the room just an empty fridge

clean hotel, modern, nice staff and nice swimming pool

no room service in the evening

have a mini bar ready for me

modern facility, excellent value for money including free breakfast and wifi.

everyday breakfast the same. poor wifi connection.

breakfast

laundry is expensive - they should have a washer/dryer on-site like in other hampton hotels

staff said they would have things such as laundry done by the time i had to leave and they did not

location. parking. silence. welcoming staff.

no room service poor breakfast

value for money, great breakfast, comfortable & clean room, smooth check-in & out processes

the laundry was over

comment rather than a complaint: we did not ask what it cost to send out wash and dry laundry

was no laundry

laundry service very expensive

location, the beauty of the house, the comfort of the bed, the fireplace, and the shower -- the hot water and

warm service - perfect location, close to multiple restaurants - great breakfast - good laundry service - price

the staff in general provided an outstanding service and a delicious breakfast

lost wifi internet for a day. hot water was spotty some days it would work

variety, besides the breakfast that is amazing, the only thing you can eat is pizza

breakfast excellent, a little noise because the discotheques close

cons: wifi was trash do not ask them to do your laundry

medium refrigerator, microwave, coffeemaker, stove and laundry area

great attention and good breakfast

value for your dollar spent. nice hotel with spa type features. bar. restaurant. great staff.

room service food was excellent

very kind to our kids aswell, which is highly appreciated

spa was a nice surprise

breakfast was great, staff friendly, and check in very easy. would definitely come back

safe underground parking on the premise was a bonus too for us

the gym is very good but could have some machine repair.

great facilities. they lost my clothes in laundry.

the spa was beyond anything we have experience before

good location, spotless design and room, super comfortable bed. good gym.

the spa and gym are amazing

to covid restrictions, time at the swimming pool has to be reserved in advance, so it was very difficult to get

daniella was amazing beyond kind and caring really made our stay and was so attentive with they kids making

price, kitchen

i think at night the rooms need a bit more of lighting, and the breakfast could be better.

-there is nothing really in the gym expect a bike and some

no hot water in the kitchen! very small gym.

breakfast a bit incomplete but still ok.

location amazing, breakfast normal, not huge but good.

staff and breakfast is great!

found a manager calling out one of the members of the staff because of parking, we weren t able to park because

breakfast was good

the staff offered laundry services which is great for travelers

laundry service i did nor like

a detail, i had to ask 3 times to get bags and forms for the laundry service.

elliptical machines in the gym are really annoying and turn off in a millisecond so if you try to reverse for

location, nice little gym with sauna and steam

of laundry services are crazy expensive

pool is great. water could have been warmer.

liked everything, the only issue was that the spa did not work on thursday nad friday due to easter holiday

the only thing - spa facilities a bit old. otherwise everything was perfect!

parking

laundry service could have been a little cheaper

laundry service is available which was helpful

laundry service was overpriced, and no price list was presented

bed were comfortable, the breakfast was really good

friendly staff, location, facilities, free parking