bar closes at 22

not only they didn t included breakfast for a high cost but they don t have room service although they

room service for breakfast, they didn't take into account the upgrade promised on booking

lack of 24/7 room service. very bad internet. personal not very helpful (they did not care)

top bar played music that could be heard throughout hotel

parking, new facilities, location, clean fresh linens, great bathroom

really like the bar at the entrance

wifi was so slow i couldn t use it

good location with parking facilities warm and friendly service!

parking available. it was clean and service was very kind

no free breakfast

the eggs in the breakfast were way too salty and when we asked to make it less salty it was still, too salty

breakfast and charged 2x more than could found at a restaurant or shop within walking distance

great breakfast location ok

the breakfast was disappointing and the spa prices were high

they have a spa with sauna, jacuzzi and massages

parking situation could be better but no additional cost so no complains

was at an odd location with no parking space, a bit hard to get to especially with heavy traffic

no laundry service even though it was initially told there was

is a lot of rooms overlook a busy and noisy road where sound of traffic is constant day and night laundry service

very comfortable for 2 adults and 2 small kids

the service didn't do the room service every day, even taking out the trash wasn't done daily or providing the

they have parking and the day i tried the breakfast was pretty good

hotel is rated 4 stars: jr suite has signs of dilapidation, no a/c, no iron/ironing board (has laundry service

very helpful with city directions, taxi, handling luggage, and laundry concerns

weak wifi that didn't reach the upper floor very well

the restaurant bar had a good menu with fair prices

wifi didn't work in my room so i couldn't work

laundry service fast and efficient. good location for me, italian on site restaurant was nice.

laundry services were expensive and a hassle

our room at the santa barbara was in front of a metallic kitchen or laundry room vent and the noise, which felt

have small animals coming out from the bathroom, they need to sanitize and they don t have laundry which makes

don have room service, no restaurant, their rooms are cold and a really uncomfortable mattress

the laundry service was very expensive

we tried laundry this time: amazingly fast, clean and affordable

the room service was great, everything very clean, the bed very large and comfy

spa are a nice and staff very friendly

the kitchen staff is amazing

breakfast was extraordinary

breakfast was delicious too

boutique hotel with a warm and welcoming style, great hospitality, great staff, top-notch breakfast and excellent

the breakfast was delicious and the dinner outstanding

it sets the bar unrealistically high for other accommodations

decent wifi

of the towels they take them away to laundry leaving with only 1 towel and when they are back from laundry your

didn't like that there were children (group of football kids and their parents and coach that didn't took care

wifi connection not stable

breakfast was great and different every morning

kids friendly

staff said they would have things such as laundry done by the time i had to leave and they did not

laundry is expensive - they should have a washer/dryer on-site like in other hampton hotels

the free breakfast was also a great added bonus

the gym was small and cozy

gym size room

the stove top barely heats up, there is no utensils at all in the kitchen

i also had my pet dog which there is an extra cost either per night or per stay, whichever is cheapest for you

location very clean comfortable apartments include room service breakfast

unfortunately no improvement at all, poor equipment in the kitchen, poor breakfast, cold shower

wifi was very good, which i used for long periods of time

laundry service was also great

laundry was expensive and the room was very dark.

ample rooms, great breakfast, gym and spa

the wifi was really good the bedrooms were quiet and the bed really

included made to order eggs/omelets and a splendid buffet that changed every morning, plus coffee bar included

unicentro mall, supermarket, and pharmacies) the staff was very helpful on all our requests, from laundry service

one of our friends had requested laundry service and it wasn't delivered as promised

plus an excellent laundry service

the bar had great drinks and the maki restaurant had amazing sushi

friendly staff, clean spacious rooms, good breakfast

comment rather than a complaint: we did not ask what it cost to send out wash and dry laundry

was no laundry

the laundry was over

laundry service very expensive

location, the beauty of the house, the comfort of the bed, the fireplace, and the shower -- the hot water and

laundry service i did nor like

the staff offered laundry services which is great for travelers

a detail, i had to ask 3 times to get bags and forms for the laundry service.

room service ,

sad gym, great breakfast

mall, supermarkets and produce stores, drugstores, and various services (optical centres, laundry services, etc

it was our fault as we didn t ask for the price in advance, but it s rediculus that the laundry costs nearly

location was good, free parking

breakfast selection was great and service staff was amazing.

se inventaron cargos/reglas para cobrarme de mas (se nota que estan faltos de dinero) - el wifi no llego a mi

great facilities. they lost my clothes in laundry.

the pool is amazing to unwind, the gym is opened 24 hours, the bar is very chic and trying the house cocktails

pool was way-too-hot, which was a shame as we were there with two kids, and we couldn't really use the pool

this place is awesome- they where fixing some water leak at the pool- that was the only issue

facilites from gym to bar to room service were excellent

of laundry services are crazy expensive

i missed having a microwave, a coffee bar in the lobby and, more colombian food options.

go above and beyond, pristine, clean rooms, out of this world facilities, including 20 metre lap, pool for

spacious room and room service was impeccable.

restaurant, swimming pool, gym and sauna were fantastic

the staff was very helpful though with limited english room service was good

no hot water in the kitchen! very small gym.

daniella was amazing beyond kind and caring really made our stay and was so attentive with they kids making

excellent staff excellent breakfast clean excellent location

more utensils needed in the kitchen

breakfast was very good, the location was excellent.

has spacious rooms, room service (basically thru a next door mexican restaurant) and an excellent wifi

good breakfast, excellent wifi, clean

bar help served us wine there

buffet breakfast is outstanding

safe underground parking on the premise was a bonus too for us

the breakfast was excellent, with great variety, beautiful presentation

the views for the parking

the breakfast was delicious and the room with kitchenette was perfect

the breakfast was amazing

the breakfast was delicious and plenty variation.

breakfast selection could have been a bit better

loved the breakfast loved the location so many places to eat nearby loved the rooftop jacuzzi

breakfast included was good but needed a little more variety

with wifi, after an afternoon troubleshooting they finally changed me to another room

there were not very many vegetarian options for breakfast and the wifi was a bit unreliable.

the restaurant is nice , and it is good to have a good coffee machine to enjoy the breakfast and afternoon

loved the place, staff, room and breakfast

pesos for a bottle of water no mini bar (the said they had) 45

no room service in the evening