was at an odd location with no parking space, a bit hard to get to especially with heavy traffic

the breakfast was disappointing and the spa prices were high

parking situation could be better but no additional cost so no complains

they have a spa with sauna, jacuzzi and massages

no free breakfast

breakfast and charged 2x more than could found at a restaurant or shop within walking distance

great breakfast location ok

the eggs in the breakfast were way too salty and when we asked to make it less salty it was still, too salty

wifi was so slow i couldn t use it

you are coming by car, it is complicated to understand how to enter the parking lot because there are no signs

parking available. it was clean and service was very kind

design, cleaning standard, easiness of parking and location next to the main road

really like the bar at the entrance

the mini bar it s extremely expensive, a bottle of water is 10x the real cost

in and organized it was 10 o'clock and at that time we couldn't get anything to eat, since the room service didn

still best hotel in the area, wifi is very good, large rooms

lack of 24/7 room service. very bad internet. personal not very helpful (they did not care)

was really frustrating to me and ruined some other good things that i found on the stay like the bar staff

the wifi password that was in rooms didn't work during my stay.

food: as a night person who usually skips breakfast, it was worth getting up early for

boutique hotel with a warm and welcoming style, great hospitality, great staff, top-notch breakfast and excellent

breakfast choices were great

it sets the bar unrealistically high for other accommodations

really loved the: - cozy lobby - inspiring art - healthy breakfast - owner family - really quiet at night -

lower laundry prices would be good and also the english speaking ability of the staff was good but not

great international style breakfast, staff have 2 levels

the hotel was 100% pet friendly, even had bowls and a bed in case you didn t bring one

breakfast was pretty good

breakfast is delicious.

decent wifi

and fitness center were ok but nothing unexpectional

breakfast was excellent, location too had a lot of amenities like board games, they were able to

location was close to coliseo live which was the place i was going to be, the breakfast was amazing and the

location too had a lot of amenities like board games, they were able to gave us a private parking lot at the

everything was good. even the breakfast was top

is a lot of rooms overlook a busy and noisy road where sound of traffic is constant day and night laundry service

no laundry service even though it was initially told there was

no room service, no toilet paper, no soap, no towels

my baby pet neo is the star of the hotel, i really appreciate all the love they gave him, specially after

kitchen was not well equipped if you like to cook your own food as we do

location, clean and comfortable room, good wifi

we definitely liked it very much, and the fact that there's a kitchen and you can cook if you want

location very clean comfortable apartments include room service breakfast

design, great room service, kindness treatment to the trip guest

unfortunately no improvement at all, poor equipment in the kitchen, poor breakfast, cold shower

the kitchen was stocked with some of the things we needed to cook some meals ourselves

unicentro mall, supermarket, and pharmacies) the staff was very helpful on all our requests, from laundry service

plus an excellent laundry service

one of our friends had requested laundry service and it wasn't delivered as promised

there is also a gym, sauna, massage and hairdresser on site

delicious breakfast!! very comfy rooms and bed!! highly recommended

laundry service was also great

laundry was expensive and the room was very dark.

excellent colombian breakfast!

elevators to the parking lots.

in some rooms you can hear some noise from the casino behind the hotel but all in all a very good hotel and a

hotel is rated 4 stars: jr suite has signs of dilapidation, no a/c, no iron/ironing board (has laundry service

very helpful with city directions, taxi, handling luggage, and laundry concerns

very clean hotel. delicious buffet breakfast. well kept rooms and hot water.

breakfast buffet at this hotel is delicious

the gentleman at the bar, and the personnel supporting the breakfast bar were very friendly and eager to assist

laundry service fast and efficient. good location for me, italian on site restaurant was nice.

our room at the santa barbara was in front of a metallic kitchen or laundry room vent and the noise, which felt

have small animals coming out from the bathroom, they need to sanitize and they don t have laundry which makes

laundry services were expensive and a hassle

no room service at night (bar/food) due yo covid, but other than that, all good.

we tried laundry this time: amazingly fast, clean and affordable

the laundry service was very expensive

the breakfast buffet was excellent, with a wide variety of fruit, local dishes, and eggs made to order

the spa, the sauna, the turkish bath, the pool, the gym, and the breakfast

the hotel is beautiful, the wifi is super fast

mall, supermarkets and produce stores, drugstores, and various services (optical centres, laundry services, etc

it was our fault as we didn t ask for the price in advance, but it s rediculus that the laundry costs nearly

entrance to the parking hit the cars all the time. all the pillows are to big

no mini bar or air conditioning in the room.

wifi is really bad,always cut off, very slow wifi

used the room for home office and wifi connection was absolutely good

great staff. good breakfast. many restaurant options close by.

excellent location. friendly staff! very good breakfast!!!

breakfast was fantastic, loved the location

the breakfast was delicious and plenty variation.

for the quality - very old renovations - no kettle in the room - poor choice for breakfast - room service only

wifi was not good at all

wifi no working

loved the restaurant and their facilities, the breakfast was good, even though you have to be there earlier for

have a mini bar ready for me

room was clean and bed comfortable, breakfast was excellent.

breakfast was very good, the location was excellent.

bar was expensive, and night staff inconsiderately loud and cursing while trying to enjoy our

breakfast

bar help served us wine there

of the towels they take them away to laundry leaving with only 1 towel and when they are back from laundry your

wifi connection not stable

breakfast is a perfect way to start your day

breakfast was very good and the entire staff were competent and friendly

wifi no good

medium refrigerator, microwave, coffeemaker, stove and laundry area

cons: wifi was trash do not ask them to do your laundry

room service was excellent good food and wine in an ice bucket

comfortable bed and pillows, good pressure in waterfall shower/ bathtub, kitchen, sink faucets,etc

comfortable suites, every amenity included was real, breakfast was nice and attention the best.

warm service - perfect location, close to multiple restaurants - great breakfast - good laundry service - price

the staff in general provided an outstanding service and a delicious breakfast

lost wifi internet for a day. hot water was spotty some days it would work

variety, besides the breakfast that is amazing, the only thing you can eat is pizza

breakfast excellent, a little noise because the discotheques close

laundry is expensive - they should have a washer/dryer on-site like in other hampton hotels

staff said they would have things such as laundry done by the time i had to leave and they did not

great hotel, nice breakfast and very good location.

no room service

value for money, great breakfast, comfortable & clean room, smooth check-in & out processes

very kind to our kids aswell, which is highly appreciated

cleaning, service, breakfast, decoration, location.

excellent breakfast and location

the breakfast was amazing

kitchenette facilities for self catering

laundry service very expensive

comment rather than a complaint: we did not ask what it cost to send out wash and dry laundry

the laundry was over

was no laundry

behind the bar is very noisy

great place, stay here without a doubt. breakfast is very much ok.

location amazing, breakfast normal, not huge but good.

breakfast a bit incomplete but still ok.

the space for parking

found a manager calling out one of the members of the staff because of parking, we weren t able to park because

great facilities. they lost my clothes in laundry.

the pool is amazing to unwind, the gym is opened 24 hours, the bar is very chic and trying the house cocktails

pool was way-too-hot, which was a shame as we were there with two kids, and we couldn't really use the pool

the breakfast was so delicious

unique style the breakfast is one of the best ones around the world

breakfast was good but there weren t many options.

you can ask the reception if you need anything such as plates, cutlery etc breakfast was basic but good

room service can t control temp (ok in the day, freezing at night) broken/loose chairs (can t

suite didnt have any facilities in the kitchen, not cups, not plates, not cutlery neither a single pot for making

didn't use the kitchen, but it seemed to lack utensils like a knife, cutlery etc

laundry service was overpriced, and no price list was presented

laundry service could have been a little cheaper

laundry service is available which was helpful

the room service , the showers ,ahh hot

the parking garage was a bit small.

laundry prices were very expensive

location, room view from 6th floor ,fireplace and jacuzzi in the suite.

the wifi cut out every 5min and also there is no heating so cold in the mornings

there was a fireplace to warm up the suite as it gets pretty cold during the nights

parking is not enough

of laundry services are crazy expensive

the only thing - spa facilities a bit old. otherwise everything was perfect!

the staff was friendly and helpful, tried the spa and even though it wasn t very fancy the services they

the gym, pool and room

the gym's equipment is dated, cheap models for a 5 star hotel, they need to be upgraded

the staff offered laundry services which is great for travelers

laundry service i did nor like

a detail, i had to ask 3 times to get bags and forms for the laundry service.

gym is outdated, i guess nobody uses it

the wellbeing spa is right next to the gym and it s not relaxing at all.

we used the gym, restaurant, bar, and laundry services, and everything worked perfectly

no basic needs like tissue or bar soap or soap for that matter

es muy limpio y bien ubicado , free parking

breakfast as very, very ordinary compared to the la fontana where i have stayed before, the gym again is very

feeling safe at all times. excellent room service.

wifi was strong enough to have teams meetings

the wifi was excellent

friendly staff. comfy beds. good wifi. nice view (in my first room). close to usaquen.

best hotel laundry service i have had for a long time

though a room has a kitchen it does not have any utensils in it

the gym which the hotel is in partnership with is perfect and only a 4 or 5min walk away

the staff is super nice, our bellboy luis was an amazing pal, breakfast is good, the rooms are clean, well

breakfast was all freshly made items and fresh fruit.

also no ironing board so either use their laundry service or wear wrinkled clothes

wifi not fully reliable (not bad either but sometimes it disconnected); - no sound isolation: you

really spacious rooms, great bed, amazing attentive staff, bathroom with good products, gym.

front desk staff were friendly with bar staff ( tall lady)

thw staff was amazing! food is great, speedy room service and everyone is super kind

i love the speed and hours of room service

wifi is very good and the beds were great for rest

the spa and facilities are great

spa ( wet area ) , the jacuzzi didn t work , i guess in porpoise

buffet breakfast was delicious