small no room to move, very noisy we could hear the people above us walking around also there was laundry bags

room location (216) right opposite the cleaning/ laundry rooms where the staff congregate so noisy

bathroom flor tiles bath stained cracked sink mouldy shower door fire exit not clear 27 sacks of laundry blocking

laundry in the corridor every day of our stay

swimming pool, smiling and helpful manager and staff and loved the early christmas atmosphere with amazing

tv signal was hit and miss. wifi drops quite often

wifi was not very good, sky tv would be a nice addition for a room costing 90 per night and a

gym was a bit sparse and small, a swimming pool would be a good addition, the parking for paying

we resorted to feeding the kids there and then going else where to feed ourselves

gym was disappointing no cups available for water and air conditioning not on

additionally, the ensuite bathroom lacked a door, which was particularly uncomfortable with kids in tow

no room service menu in room and not offered as an alternative

overpriced for what you get the room is very dated no extra towels or bedding i stayed in a pet friendly room

good customer service, the room was very good,and the breakfast was very good,also the location was very good

the view and location. ev charging facilities.

was great that the staff changed my room to make sure i had good wifi, the view out was beautiful

a comfortable bar with a good view

broken room safe and no laundry facilities was inconvenient as we travelling internationally as staying 5

hotel not checked to stop none blue badge holders leaving vehicles in disabled spaces door to laundry room in

this my 2nd visit and still no outdoor swimming pool... its a shame...

pool not open

spa and views are fantastic

had to ask reception to get a huge bag of dirty laundry from a wedding that had been a trip hazard for two days

room view towards a wall and the laundry bags and next to staff probably smoking area where you can hear their

uncomfortable can hear people walking up and down corridor doors being slammed staff moving laundry trolleys

staff were not nice our room wasn t cleaned on sat liking out over bins and laundry staff coming to work

laundry next door

breakfast was perfect and whilst we didn t dine in it was lovely to walk past the restaurant and

the waiting staff for breakfast could have been abit more attention to detail, didn t notice to take our

breakfast was first class, i chose prunes and apricots, followed by a full english with toast and

best quality was pet

bed for kids

& jane were exceptional hosts, the breakfast was really good & the room was immaculate

hotel is in lovely grounds with plenty of parking which is a must these days

very quietly .good bed,good food,save parking ,adults only,no dogsperfect

excellent breakfast individually cooked to perfection

it has a small bar area which is nice for a late drink if you want it

excellent laundry service

wifi has been upgraded and gave a good signal in our room

and helpful staff with just the right facilities for a most enjoyable stay, pool staff also most helpful and

the road from the train station,lovely views from the bar area, 10 min walk to restaurants

wifi in the rooms poor. breakfast not the best.

no hidden surprises like laundry been done through the night unlike the lincombe hall hotel, was exactly as

shower was in the basement and had to use a service lift to access it (and through the cellar and laundry) staff

facilities convenience food decor cleanliness gym

tidy, air con, close to the centre, late check out and option for breakfast was included, 24 hour

im being picky, no restaurant, but bar menu was available outside of breakfast

laundry also the same was woken every morning starting at 6am

the laundry delivery at 6

very clean breakfast was very good staff friendly loved the pool

there was a kettle, a wide selection of classy teas, coffees and hot chocolate with fresh milk, chilled water

the spa facilities were clean and well kept, perfect after a long day out and about

piles of laundry all over the place

lack of wifi in the rooms.

great location, great breakfast and comfy room

location near promenade, indoor pool available, good breakfast, room comfortable.

outdoor pool advertised, wasn t filled on 22 degree day in the kids holidays, indoor hot tub not filled either

laundry room with washing machine and iron

to stop their laundry trolley from rolling down the hill into traffic

extras hair dryer, fan, jug of iced water, ironing board with nice clean steam iron & laundry facility at a low

excellent facilities, esp for kids on a rainy / cold day

the on-site gym, classes, pool, spa, restaurants, bars and local beach are all good reasons for me to keep

apartments perfectly suited for family stay. leisure facilities always a hit with the kids.

was brilliant great price great swimming pool great food great entertainment the staff were brilliant the room

very clean good size of bedroom really good all everything was in the kitchen alover it's was fantactic love

fan in the kitchen, very noisy

it needs some renovation, better wifi and air conditioning

very noisy on sunday morning when laundry lorry was unloading etc as it was very early

hotel needs updating: faced with 2ft pile of laundry in hallway when leaving lift on 2nd floor upon arrival

the en-suite bathroom had a corner cut out to make room for a laundry cupboard

use of pool, sauna, steam room etc, good breakfast and clean room with all the facilities needed

as well as indoor bowling alley, table tennis etc for the kids

tiny with a rusty bottomed bath with mould around the edges, laundry room underneath so constant sound of

selection of hot and cold items for breakfast

were also very good,they had everything there, a shop, a bowling alley, pool and jacuzzi, gym, on site entertainment

we also ordered and paid for some drinks but the young lady (julia) just disappeared into the kitchen for about

facilities are great for kids and families

our room was also directly off the resident lounge where there was a pool table in a small room situated

the pool area is only open for babies from 8-10am which is the same time as breakfast and there's an

breakfast menu extremly short, not much choice for kids

the man who shuttled us up to our car, prior to our walk to collect our walking things from our car, was very

the breakfast was absolutely delicious

interrupted by either the air conditioning going off loudly every 10 minutes, or staff pushing laundry trolleys

i did have a view of the laundry bins from one window but i just looked out of the other window instead

dogs welcome in bar area and i believe a small corner of restaurant

we had a pet cockapoo with us who really enjoyed playing on the grass

pool was not available to use as 3rd party were taking their kids for swimming lessons and so could not use

pet hate - loads of throw pillows on the bed which look lovely but just end up on the floor

hairs now but some carols or christmassy music in the bar would have been nice, just to get into the christmas

the food was outstanding and the pool area was lovely

also with a pet you get charged extra twice

- they sell spa sessions and when we went on the sat and sun it was fairly crowded with some kids playing ball

the young man working the bar was great fun and determined to provide the best bloody mary cocktail he could

the dinner was outstanding bar not enough grouse in the a la carte menu!!

breakfast was lovely and great views to the estuary & we especially enjoyed eating in the pool

very small portions for breakfast and bar food.

were using noisy strimmers, blowers and mowers for about two hrs whilst we were sitting by the pool

wonderful cooked breakfast and excellent evening meal

better wifi connection

breakfast excellent i have visited the rock many times over the years never been disappointed

wifi was poor throughout the building

very friendly staff in the bar/restaurant in the evening and at breakfast

room service apple & rhubarb crumble at 8 is a tad steap

the food in the restaurant was of a very good standard with a reasonable kids menu

excellent parking facilities

wonderful staff so friendly and helpful.. wonderful breakfast and evening meal..

to the beach, close to national trust, good parking, close to centre and shops, excellent

kids menu only available until 7.15pm in restaurant.

a particular surprise was the provision of car charging points in the parking area

bits of the well equipped spa could do with some maintenance (but we were there in february)

:-) location to golf, beaches & beachouse was fantastic

friendly atmosphere, fun kids club, beautiful swimming poolss