negative was the amount of laundry bags, hoover & general cleaning materials left outside our room almost

bar area was small and cosy with a log fire

stay staff exceptionally friendly and helpful, made very welcome in bar for a nightcap unlike some hotels who

historic building, bar on site, excellent breakfast, elevator

room service didn t seem to visit our room until about 4 pm on our last evening, when someone

wifi, they should of put something on booking

wifi coverage was spotty

kids didn’t want to leave

hospitality nice big clean room and bathroom nice big comfy bed good entertainment in bar which is on once a

bar had great atmosphere and staff were friendly and helpful

and clean the meals were plentiful and tasty there is always a nice atmosphere and free parking the bar is also

some problems with wifi while i was there - probably just the rural location.

it was a bigger room than i expected with seperate kitchen.

clean, tidy,good parking and a kettle and tea coffee etc

fathers day and it suited him very well ground floor room with living area bedroom en suit and kitchen and only

wifi or signal on phone but not the owner's fault

parking, warm comfortable room, good shower,good food choices, very friendly staff

food very good,room clean well presented,location right in the middle of bishops castle,car parking right out

the room,parking, breakfast all excellent. room very pleasant. fan useful as hot weather.

is no free wifi in the room but it was very good in the pub

breakfast excellent staff nothing was to much trouble very clean room lovely bar area nice seating area outside

very pet friendly. comfortable bed

plenty of parking spaces

we went to bed, the main bed was covered in pet hairs on the sheets and pillows

plenty of parking, nice meal

the bar area could have been made more cosy and a shame there were no facilities for bar meals and

ere were a few of is staying in rooms due to a wedding nearby) perfect location, fantastic breakfast, highly

sitting outside the orangery after a delicious breakfast looking over the fields and beautiful countryside made

could not use wifi at all in our room.

was half way between our friends and our homes so the location was perfect we also wanted pet friendly accomodation

there was no fire which is why we were told there was no laundry, but there was a problem with laundry delivery

i find this happens quite often when contract laundry companies are used by the hotel

confusing wifi instructions

the spa, gym and pool were great

it was nice and clean, connected rooms available soo good access to the kids i would stay again

nice, quiet location. very clean and plenty of parking

central location to all facilities . rooms really spacious. plenty of car parking spaces

great staff with a quick check in kitchen is a geat bonus i booked a twin by mistake and they moved me to a

to where we were at an event, plenty parking, lovely welcome, nice little garden out the patio

but ross upgraded me to the family room in the cosy cottage it's such a lovely room with a kitchen area it was

it was over the laundry room

wifi could be better

there is excellent car parking and lovely grounds

late check out was helpful stay several times before ,would definitely stay again

great facilities! loved room service for breakfast too

room allocated, no heating second room, no hot water, beer cans amd dirty laundry in wardrobe, dirty sheet on

selling point for me turned out tobe the laundry room

what a lovely place this is, and the view of the small lake from the bar was just icing on the cake

he was also very helpful when we used room service

lovely grounds, nice bar area and restaurant and excellent breakfast

laundry service outside the room making a racket from 6am

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

we were disturbed by the laundry van arriving below our room at 6.30 in morning

the room was above the laundry/kitchen/staff area of some sort with an extractor fan outside near the window

a selection of varied laundry bags outside bedrooms not attractive

picky to mention anything, but since you ask: wifi was a bit limp, air con in the room would have been appreciated

quiet, city centre, free parking arranged very close by

parking situation stressful (no spaces left in their car park and someone parked in a way that made

coffee at dinner excellent, breakfast coffee weak on two mornings, good on one.

beautiful hotel in a central location for hereford. great bar and restaurant by the river.

space for disabled parking badly signposted and often occupied by same car

we had room service which arrived reasonably promptly and i have to say the burger was one of the best

food was fantastic and breakfast was delightful over looking the fields

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

no safety mechanism so ended up getting burnt light fittings were dusty room windows not clean wifi was poor

pet friendly. staff friendly. decent bar - good breakfast.

staff pleasant and helpful , cleanliness good room and comfort good breakfast good

nice relaxing area with tv and kids toys/books

staff were extremely helpful especially the manager who checked us in and then served us at the bar later on

wifi wouldn t connect and no smart tv. was a very old tv in the room

on the balcony of room smoking and there was dirty broom 4 black bags of rubbish and dirty laundry in

easy parking

pet friendly and lakeside room with balcony and near exit onto garden

wifi, good beds, bath, toilets, breakfast and a comfy room that was cool if i needed

wifi wasn't very good and we had problems paying our food bill by card

laundry bags left in corridor, dirty cups/kettle

dirty laundry was stored on the

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

wifi only worked intermittently and breakfast was a little disappointing

laundry service on the weekend which wouldn't of been a problem if it stated that

i didn't use the spa facilities, but others did say they were good

booking the swimming slots is easy and we always make the most of the swimming pool when we are here

great pool facility and very well managed pet policy

didn t have the breakfast as we left too early but was a comfortable room and great pool

very welcoming place, lovely gardens and plenty of parking for residents

location handy for my purpose, good wifi

quirky small hotel with little bar, good parking and a lovely hostess

complimentary breakfast hamper was nicely done with a nice range of food including fruit and porridge

very friendly staff. clean room. free parking. amazing breakfast.

in the heart of the city. breakfast excellent. cooked to order

and room service knocking on the door (3 times) at 8

room service

spa facilities very good - gym pool, sauna etc

very comfortable and ideas place in town spa etc

from the room i was staying in, i saw laundry (pillows and duvets) sitting on a stone floor like outside

we had room 1 which has the kitchen extractor outside which meant there was some noise & smell of food with

tv reception and wifi was not good in our room, possible due to the distance from reception

they helped me with my luggage to my room and arranged room service , which was equally impressive

service was excellent. room very comfy. car parking available. food yummy.

on day of leaving and coming down the many stairs, there were lots of laundry bags, cleaning materials and

for the location and size of the property, it would be useful to provide services like laundry

the wifi and the staff were okay. it was very clean

little disappointed with the breakfast being a continental room service only but we assume that the current

said the top floor was unbearably hot didn t sleep a wink -no manager in all weekend just kids - they

piles of laundry in the corridor

laundry facilities in room

nice bar area and prices weren't ridiculous

no room service was hard with having a baby that slept at 7pm

good location with plenty of car parking

we found a laundry cupboard in the room with spare duvets in

very often, certainly the best breakfast we have had for a long time, the property didn t have parking but we

there is on street parking available and we had no problem finding a space

easy parking

there was home made cakes & our breakfast was hot & tasty

sunday morning breakfast service was not good, almost comical, but, hey, does it really matter

had room service~ light meal was well presented and tastiy with much more on plate than expected

nothing to fault other than poor wifi.

also no lead on phone so couldn t use phone to order room service

to be doing everything from greeting you ,to serving breakfast and evening meal also behind the bar

they also had the secure locked outer door wedged open with a laundry basket

parking is not good. limited, tight and hard to access.

car parking was difficult.

poor wifi in room. noise from other rooms.

both the bar staff and restaurant staff were very efficient and welcoming