pancake machine was not working for breakfast, my room was by the laundry room so i heard knocking from the

tissues in room, no laundry bag, no pen or paper to write on, no bottles of water to buy, no butter or cream

everything, staff great pool great, food great clean

my kids live local

issue i had was wifi connection

laundry facilities were perfect for my road tripping needs

coin laundry, but you have to figure out how to get the coins

staff were very apologetic and helpful, and immediately cleaned our room while we were doing laundry downstairs

pool area is not very nice,and the sitting area out front and back could use some shade

pool

i liked the location, having a full kitchen, a separate sitting area and laundry facilities.

laundry broken, weird

5:pm to 7:pm) has a gym

sofa bed was dirty when i pulled it open it smelled like baby formula, the wifi didn t work the first night

the pool area could do with some upgrades and offer other amenities especially for kids

laundry room was a nice suprised as we'd been travelling for over a week being able to wash and dry

really a big deal but i would bring my own laundry detergent in the future costly in the store area

no laundry bag, but i bring sanitizer and wipes everywhere, so i cleaned and asked housekeeping for a

(pool was dirty, 2 of the 3 machines in the gym were

kind helpful staff at embassy suites, spacious room and overall value for the money and amazing breakfast and

could hear our neighbors and kids most of the night talking in their rooms

pool

the water pressure on the shower head btw) staff is really nice and friendly great parking good wifi

wifi speed is low and not stable

small inside pool

laundry room should have more machines

wonderful staff, good breakfast, we enjoyed the pool, and lots of great restaurants nearby.

the rooms were clean, the bed was comfy, and the breakfast was pretty good

excellent wifi signal

the breakfast, the location

the ladies at breakfast

the pool was cold

beds were a little too firm, the carpets could use a clean, and the tub definitely needs some slip resistance

the pool was not open

breakfast was awesome different from what other hotels offer

locks are very tight, gives feeling that it is not opening same for door lock for laundry bathroom pipe not able

the laundry room does need some attention.

laundry. lost money with inoperable coin machines. upgrade!

the staff from the kitchen was very nice

the location was great. also, ample parking.

adults in groups hanging around parking lot and hallways

not enough outdoor lighting in parking lots

no towels at the pool.

small outdoor pool

our room was as expected for an extended hotel, meaning room was equipped with kitchen

guest laundry facilities were very dirty and old

fitted sheet had stains on them that would have came out in the laundry because bleach is supposed to be used

friendly staff, clean facilities, public laundry room, the pool area.

the pool is amazing, the beds comfortable, parking was easy and plentiful

room was dirty, the floor was disgusting, and the bathroom, the bed wasn't that good, no wifi for the tv, and

like the fact they had laundry facility

great beds and pillows. we had a very nice dinner at the restaurant. guest laundry.

too nice of a hotel for each floor to have a shared microwave in the laundry room

there is no where to get coins for the laundry

i like having a restaurant and bar in the hotel

free on site laundry

did like how u are able to do ur laundry and the bed was very comfortable and i was able to cook my own

laundry room dirty broken down

we saved $ staying here for 2 weeks. free laundry, amazing breakfasts & dinner served 3 nites!

breakfast was good. first time the laundry machines was free to use.

decent size room, ample seating, pleasant and helpful staff, laidback atmosphere, self-service laundry

beds in our room had not been changed and it was like 2:30am when we got to our rooms from the casino, but i

that's not good for kids

then called the room service dept and was told i'd be brought up some shortly

that's not good for kids

were clean, oversized with a full refrigerator, bed was comfortable, staff is amazing and the breakfast was good

the seperate bedroom was amazing and the little kitchen area was great

pool was really small

was very clean and parking was very close, there was a clean pool and basketball court was

eggs could have been better for breakfast, but beggars can t be choosers when it s included

breakfast was very good

lots of excellent breakfast choices

get enough i love our king room suite and breakfast is fantastic

beautiful pet friendly hotel

they don t have a gym

complaints but i would suggest a change machine & vending machine that holds laundry soap & fabric softener to

business center and laundry facilities were great

that even with covid breakfast could be a bit better

hotel was under renovations, alot of parking spots taken up.

i didn't like how dark the parking lot was.

the only thing i didn't like was the location of the only laundry facility

advertise they have laundry facilities but the washers are both out of service and have been for a long time

it had a funky pet or sock smell when the ac was not running but that cleared up when ac was turned on

clean and had a pool

hotel was clean and the breakfast was really good

used the laundry facilities and had to run the dryer through two cycles to almost dry my clothes

is small and doesn t fit everybody who wants to go to the casino

my boys loved the pool as well

close to expressway and casino - clean

dirty pool

in a very convenient spot to catch the city bus and not too far away the city and they do have a laundry room

on line says laundry facilities but there isn't any no hair dryer

there were no laundry amenities like advertised

the fact that the pool was not open. come on vacation to relax and play in pool.

the pool was clean and so were the sheets

late night room service was excellent as well & the room was very clean and nice

non smoking casino and pool area were awesome

time, no need to leave this location, you have, food, drinks, live music, casino

the spa tub in the room was my all time favorite.

pool facilities were great, along with gym and spa. free parking and wifi a definite plus.

only negative was that the laundry is not coin operated but requires an app that for some reason is not available

laundry use was great and cheap

laundry facilities

sleeping on sidewalk on side of building created an unsafe feeling in parking lot and or outside of building

the property is clean. wifi is perfect, dont have to worry about parking.

elevators and guest laundry were not so tidy as l expected

nice and gave us perfect tips for the cityud83dude00 amazing is the fitnessroom and the laundryud83dude07

wide room comfortable bed laundry 24/7 super appreciated

room and pool were very clean

complimentary breakfast was great

laundry was only coin operated so i wasn t able to do laundry here!

woken up by laundry machines

proximity to room, laundry facilities could be improved

laundry room is a shared wall

we went to the receiption and asked for help to exchange coins from note of $1 for laundry machine but staff

location, spacious, well equipped rooms, pool, hot tub

the pool was freezing. too cold to swim in.

it has a nice little pool too

it would have been nice if the bar had a few more choices.

drinks at the bar was nice and relaxing

the people who allowed their kids to run around yelling at midnight.

kids loved it

parking very clean and secure

the people who allowed their kids to run around yelling at midnight.

the breakfast was great. the staff was great

had a little pet order. so maybe smell a little better

major pet peeve of mine is hotels that do not use fitted sheets

didn't like that the room did not have a microwave nor did it have room service

wifi worked great, the cafe is a good spot if you need to get any work done

the pool and fitness center were also lovely

the laundry service was poor

we were able to use the laundry services

the guest laundry was not working

there is a guest laundry on the floor

location, free shuttle service within 2 mile radius, great pancakes, laundry services available, and a workout

gym, breakfast, view from the pool

breakfast was great. staff helpful and pleasant. location was good. pool and gym were clean.

very embarrassing when my wife called and cannot pay for my kids food

the gym has everything for a good workout, and the rooftop swimming pool provides a great view of the

the gym is very nice

the gym and laundry services were closed at the time.

the total environment from the staff to the laundry to the pool was excellent

loved having access to the pool and gym (and laundry) without going all the way to the lower ground floor

area was pet friendly but the smell of urine was strong and a lot of flies.

pet friendly and breakfast was amazing ud83dudc4fud83cudffd

also there was no room service menu in the room

the panoramic views on the pool deck are blocked by trees and foliage

the pool bar seemed a tad understaffed on a busy sunday before a holiday.

to the point where all me and my wife did was stay in our room and order room service

there were no vending machines. yes there s room service but i wanted a coke.

breakfast buffet was very good. room service was great for something late. pool was lovely.

wifi is not free unless you are a bonvoy member

server at rooftop bar was not friendly

we also saw a lot of young kids dressed like they re going to a ball

location was perfect for this trip. pool was lovely. drinks were great.

room service needs to be improved replacing coffee tea etc also our room wasn t cleaned one of

paid for wifi. expected better than that from a company as big as this one.

prices at the bar are high. food and drink prices.

price for about nothing: me breakfast included, no free wifi, no coffee-tea machine in the room

didn't like seeing room service items outside the roons, on the hallway floor.

and my laundry was lost before checkout

really appreciate the free laundry availability but the room could have been cleaner and the vending machine

leave dogs alone for even 20 minutes (which i did to go downstairs to do laundry in the early evening and wasn

there s an excellent laundry room with washers/dryers

the pool

evening reception and morning breakfast were excellent

i think the bar menu could have been better. plus the drinks were very overpriced

my kids loved the heated pool and it was a nice end to our busy day

breakfast was great and the location was perfect.

location and the gym had a peloton which was a huge plus

laundry only on 4th floor

in the laundry room on the 4th floor it says that funds can be purchased at the front desk which is not

location , great breakfast , the gym

pool was completed in the shade and couldn t find a time of day that there was sunlight there.

very clean and modern facilities - including a state of the art gym with peloton bikes

the kitchen was supplied with all that we needed

building , clean room, comfortable beds, fresh renovation, tasty cocktails in the bar, nice pool and gym

i wanted to grab a quick coffee but they had cleaned up the coffee station that they had during breakfast

the pool and fitness center locations should be in the elevators.

was impressed with the room loved the advantage of the kitchen and living room in the king room

morning coffee bar room service location

room service delivery was disorganized

morning coffee bar room service location

and efficient staff, reasonable prices in bar restaurant, good location and comfortable room

very helpful staff great location very nice room and beautiful, warm outside pool

do not have any laundry facilities there on site and the computer office was right there in the main lobby open

the breakfast was a bit expensive for the quality of the food

loved the pool and gym area as

facilities were nice-gym, pool and jacuzzi

the hotel is perfect but i didn t enjoy the kids in the hot tub.

no i m house laundry, only a self service machine that needs 8 quarters, nowhere in the hotel had quarters

laundry bag it was used before and in bad shape

huge container of laundry left in middle of hallway, which is a fire hazard and eyesore

my initial room did not connect to wifi and tv did not work

the gym was dirty and unkempt the morning i went

good breakfast, clean room, great wifi, comfortable stay

wifi signal extremely powerfull and high speed internet in the rooms and elsewhere.

drinks in the bar way too expensive

from the valet, front desk, bar and pool

location was great. staff was friendly. and love that it was pet friendly.

no complimentary breakfast, and wifi for bonvoy members only.

not enough chairs in -near pool area

front desk employees, wifi did not rooms were not cleaned until the second day rooms were not cleaned

room was great, the bathrooms were clean, the bar was great, the staff was exceptional

the pool was too cold to go in and even too cold to sit at because it doesn t get much sun

room smelled like wet laundry, our sliding door had no lock or latch on it

dingy with low to poor lighting. expensive guest laundry.

down to the pool(which was not clean so did not go in it) was uninviting and worker in the laundry room was

when i was walking to my room by the pool i saw a rat running across to the laundry room area

location is perfect for a walk to busch gardens to bypass the $25 parking

location, full kitchen, comfortable room, breakfast buffet variety

yum and a kids treasure chest of goodies

good breakfast with choice of hot and cold food

did not agree with the pet deposit

spacious rooms, kitchenette, excellwnt staff

good breakfast, friendly staff, clean room. i would surely return.

breakfast offered a good variety, including vegan-friendly options such as oat milk

a hot breakfast, less gratuity charges, room was fine went left, we are not a messy family.

helpful staff who then allocated me an unsellable room on 7th floor next to a pool plant room that was so noisy

we have to pay for parking and breakfast wasn't so different

was a number of kids staying at the hotel during the same time period, late in the evening someone banged on

the hotel also provided free shuttle service, which was awesome

need more handicapped parking

offered shuttle service and the bus never picked us up!!!

there was a lot of parking available as well

there s a gym & good laundry facilities

it was great that had washers and dryers, but the hotel didn t supply laundry detergent

it was nice (after a 2 week road trip) to find a coin operated laundry room (next to the gym)

the laundry facilities were free, and there were 5-6 washing machines and tumble dryers, which were

the shuttle service was excellent and we loved not having to pay for washing and drying laundry

plastic laundry bag 4

the room was clean, and the laundry machines were well-maintained and convenient to use

dark and not visible at night. road was very dark and so was parking lot, hotel looked closed

jacuzzi & pool area

the pool sign says it closes at 11 but the manager came out to close it at 9pm.

no laundry bag

washing machine was broken throughout my entire stay(there was only 1 washer and 1 dryer in the laundry room)

charged 10 dollars a night for parking with no security

few people just hanging out in parking lot

the pool got constant beautiful sunshine.

laundry room only had 1 washer working

kind and aware of my petition to have a private non noise room out of elevator, ice machines or laundry noises

we were offered pool noodles when we requested pool towels and they even had playing cards at the front desk

really good breakfast and vey friendly staff

the cleanliness, staff friendliness, and breakfast.

breakfast was ok since it was weekend, overall enjoyed our stay, clean room, nice hotel, excellent

i liked having a kitchen

we had the king suite with a kitchen with a full coffee pot

location, clean room, free breakfast

pool area needs work

was on the 2nd floor, shortly after checking in it sounded as if someone was doing laundry

our room and the facility (including laundry area) were clean and they took necessary precautions because of

swimming pool not heated

very clean, great breakfast, extremely gracious and friendly kitchen staff in the morning.

the bed extra comfy and the breakfast was good.

didnt like the fact that the lady at the front desk would not give us change to do our laundry

breakfast was great

men drinking and smoking outside the front door in the pool area is very dirty

the breakfast was great, more than expected

parking was very limited, especially when trucks with trailers take up multiple spots

enjoyed the convenience of the pool the gym laundry availability i also got hooked up with a really nice room

room layout, side entrances, pool, gym, laundry, breakfast offer, staff, office area for guests.

clean and breakfast

morning breakfast was delicious and offered a great variety

a wide variety of breakfast items were available

no luggage rack or laundry bag

quiet, easy to get to the casino and busch gardens

both of our shuttle drivers to busch gardens were fantastic, made getting to and from the park very easy

the parking is kind of limited but not really a big deal!

place is beautiful, very clean and elegant, it has a pool, they offer a good breakfast, i really like it and my

the laundry room had two washers and two dryers at $2 per load each

mat was clumped with hair when we arrived, the printer was broken, we paid 7$ to do a load of laundry and the

the laundry machine could be a little cleaner but that was not a minus at all.

on the comforter and the front desk guy said we would have to wait until the morning when the laundry crew got

asked for a quiet room, we were placed in a room above the laundry, the laundry fan was on late at night, it

the hotel bar was also very pretty

perhaps a community refrigerator but too much in there for how little space is in the kitchenette

our room was near the bar and we could hear everything

were a lot of bar items and the refrigerator didn't really have any space so i had to move things just to fit

the bar staff made amazing cocktails and were able to advise us on other inside knowledge of where they

internet, poor cleaning and many excuses to do housekeeping laundry facilities poorly maintained, some of them

very nice to have laundry facilities on site

laundry washer issues. only one of them was working.

laundry if needed and was by card which most are still coins

good parking and laundry facilities

wish the hotel had a laundry availability

room service was my only disappointment

the rooftop bar had an awesome view of the city and

the staff were fantastic... the pool area is lovely

room / pool and location is great

i was never able to do my laundry as they were in constant use for the 2 evenings i was there

laundry facility and vending machines were good to have

and laundry is up on the third floor

parking was easy, and the location was central for our needs

kids like the breakfast

had to wait for laundry to be done before we received and additional towels had to pay for self

her pleasantness with the guest is so amazing and with the kids as well

this time around price may be due to low season as kids are back in school

we were able to get ice from the bar or the front desk

a group of kids were very lond and ride at the pool.

did not like that there was not complimentary breakfast as stated, the laundry was closed, no one came to out

laundry facilities

front desk told us that they didn t have extra towels or blankets because the laundry wasn t done

the staff was very courteous and efficient. laundry room was clean as well as the gym room.

when we arrived, the room was very dirty and the laundry didn t work

breakfast could have much more choises ( different as hyatt i have ever stayed) - laundry, dryer& detergent cost

he put us on the 1st floor ( i had requested upper) and right across from the guest laundry area

s literally a ghetto, bathroom aren t clean, mine was smelled like cigarettes, i do believe the laundry room

the pool was clean and had great hours for swimming

the kids enjoyed the pool

large rooms and hotel has full size pool and laundry room

place had everything i needed, big rig parking and laundry