indoor pool was very cold n the hot tub was only lukewarm

the bar to hold your wash cloth was missing

free wifi but couldn't get it to connect on my phone to weak of a signal

lack of optimum parking.

the cafe next door was good, with a bar too

the pool was not working and that was one of the reasons we stayed there.

the pool was nice and the parking was great.

pool was huge, location was amazing and the price was great for the room you get no complaints here

kids liked pool

basically everything very clean hotel nice pool area and entertainment entrance was nice also

another guest stole a couple items of clothing from the laundry facilities

having laundry facilities available was extremely helpful during my stay

i quickly discovered that the kitchenette in the room was not really equipped with much of anything - no plates

having a kitchen and an ice maker was awesome

the next morning while i was in the gym the manager on duty went up and banged on my door

they were all friendly and they did our laundry when we fell asleep, they were all friendly and

even laundry facilities

the woman serving breakfast was so nice!

the breakfast was very good

the hotel was very clean and the staff was very nice and helpful. the breakfast was excellent!

o change at front desk for laundry

breakfast, location, pool, day time staff was very helpful and polite.

working front desk and breakfast area were super friendly and kept the breakfast area well stocked and

breakfast area was very clean, food was hot, several options to eat

-pool was on the cold side and cloudy

laundry facility was free

we were given a room outside the laundry room &they blasted music at 745am

that the room with the children was directly across from the staff laundry, which was loud

good selection laundry available

and elevator was broke had to carry everything up to 3rd floor, guest laundry had no heat in dryer

they are white so i assume bleach is used to wash the laundry

when we told the checkout person she said that was not even a pet room

loved their breakfast we had room service.

being close to casino, nice room the bed was great

very limited options for food(a snack bar basically) and everything was closed

limited breakfast options

breakfast, while not gourmet, was quite good

location, facilities and breakfast were very nice but the outstanding feature of this place is the host, teresa

got to breakfast 20 mins before it closed

the staff was accommodating and the breakfast adequate

liked that they had coffee at all times of day. had a place to do laundry if needed it.

lots of parking..

i like it had a pool and bar but pool closes to early for those arriving late.

the kids loved the pool area especially,very clean too

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

laundry room - 2

breakfast! the hotel rooms are all vastly different.

pet fees were not posted on website, we were not expecting $50/night, could have kenneled cheaper

com to purchase my room, where there was no option to select that i was bringing a pet

they also had an amazing breakfast

parking lot was dangerous.

the breakfast could have been better.

parking lot is used by locals as short cut, they think is their right.

indoor pool could have been heated for this type of year but was still enjoyable to the kids

stained linen and also put us in room 108 next to laundry

the breakfast had good variety and i loved that it had a laundry room

no towels or coins for the laundry services on site

wifi was basically non-existent

wifi was spotty and low signal but not a huge deal

all the staff were very nice! the breakfast is amazing! this hotel is beautiful, new and clean!

staff were very friendly and was able to assist us with early check in that morning since we did arrive earlier

the towels in the pool area could have been a little bigger if i had to pick something.

i will the pool was open later

the breakfast was amazing

to covid rooms weren t cleaned beds made up laundry taken out other than that everything was

the parking lot holds a lot of water

friendly, i had stayed in 4 other hotels through the week and this was by far the cleanest, huge breakfast spread

lovely layout. great breakfast. wonderful staff

pool was up and running

very good breakfast. warm and never ran out of food. liked the variety.

pool wasn t open but understandable with covid-19

the breakfast could have been a little better

staff, amazing breakfast and we absolutely loved our room

pool was very cloudy and things were floating on it

we were near the main laundry area and it was a little loud first thing in the morning.

pool was closed.

breakfast was minimal.

pool door card reader didn't work

having a chik filet right across the parking lot was a major plus although they did give you a bag breakfast

pool too small and kids playing in hot tub. kids in pool 2 or 3 playing with football.

breakfast

pool too small and kids playing in hot tub. kids in pool 2 or 3 playing with football.

main objective was to relax and enjoy the heated pool which clearly was not, the staff on duty said they would

pool was out of order.

the indoor pool and coin laundry for customers to use

laundry facility was in good working order

there are laundry facilities for use by hotel customers

coffee in lobby all day, reasonably priced laundry facilities and what seemed to be a very capable and happy

it was nice to have a laundry room with three washers available

ice and laundry machines out of service

pool was out of order, gym equipment was not available, ice machines not working, guest laundry not working

the motel smelled like dirty laundry.

old and needs to be updated. laundry room needs attention.

outstanding breakfast.

laundry room table was very

was friendly, free breakfast, guest laundry, clean hotel and comfortable rooms

clean, quiet, reasonable price, allows pets

staff was nice. breakfast was simple nothing fancy

pet friendly clean

wanted a quiet room, but was placed near the hotel s laundry room. noisy during the night.

laundry was on the second floor only

location was great. hallway was spacious. ample parking. had a guest laundry room.

the pool was heated and welcoming

the breakfast was good and had a large selection which was surprising

bathroom floor, air didnt work, smelled like stale tobacco, no light in laundry room, fridge was warm and smelled

staff was easy to work with and very helpful, love it is pet friendly, breakfast is decent

parking

love the pet policy.

parking lot was being paved so there was limited parking

the last night kids playing football in the parking lot hitting cars with the ball

last two nights were loud, kids running up and down halls till midnight

it costs more but is a generic bar next to better food you have to buy

the pool was open but very chilly

about the hotel was great, big spacious rooms, heated pool, beds were amazingly comfortable and everything was

front desk person was having to do laundry

liked the laundry machines, vending machines, breakfast items, the small luggage carts

the pool area was clean with plenty of towels

staff was excellent. pool and hot tub were clean. room was clean and the bed was super comfy.

gym is stocked

kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental breakfast was

shuttle to airport super convenient

i went to front desk to get pool towels (none were provided on the outside shelves), it was right at pool

heck after the hotel staff yelled at my kids i didn t even want to mention they had random people bothering

fridge wasn't cleaned out from the previous guest but it was late and my kids already fell asleep so i left

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

pool got shut down one the 1st day there and never got open, and i had very unhappy kids as they were looking

the breakfast was ok but could have been better

also, you can't walk because the fence prevents you from walking to the next parking lot which is a direct shot

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

the room was very nice and included a full kitchen

spacious rooms with small kitchen and comfy beds

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

laundry facilities are good

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

the only problem was their laundry facilities or not working if they have been working they would have got a

front desk needs change for the laundry room.

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

the best thing was their breakfast, i always book a location that offers free breakfast and theirs does not

was all good--great having the shuttle available all the time

breakfast was only ok

the shuttle was awesome, drivers super nice

very close to airport, 24 hour shuttle, 3rd party parking on site.

better parking layout

very close to airport, 24 hour shuttle, 3rd party parking on site.

3rd) - were amazing - one of them even gave up her parking

air was off when we got there so room was hot. pool area was dirty from the night before.

didn't have a decent breakfast

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

quiet and comfortable, good breakfast choices and clean

otherwise, the room was great, loved the kitchen/dining area

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

breakfast was not good at all, everything was so wet with water

no carpet. decent breakfast. ev charging.

lack of parking. there was a car show in town.

this is the weekend fir big basketball tournament and not having the laundry option was

expo parking can be up to 20$ its nice that they have a shuttle for free that can take you back and forth

the booking said we were supposed to get free breakfast

the pool for the kids was great

we ate breakfast and one dinner at the restaurant and the food was delicious

i had an issue getting my laundry cleaned, it was never sent out.

bit crowded - too many unattended kids in the pool = no hot tub time for us

the hotel also provided 24 hour shuttle to the expo center daily

bit crowded - too many unattended kids in the pool = no hot tub time for us

of parking was the only opportunity at during my stay

my room, the pool, and laundry room was clean

was very spacious, loved that with 3 kids

pool wasn't open the entire time for our stay and the kids was kinda upset they didn't get to swim

they accommodated an early check in and staff was pleasant

more breakfast selection for picky kids.

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

big room free wi-fi ,and room service is great. breakfast is amazing

food breakfast and gym and pool

the very best breakfast i have ever had at a hotel!

pool was closed the whole time we were there.

no quarters available for laundry facilities.no vending machines.

excellent service, facilities and decent breakfast.

the pool was a little cold

tournaments and the hotel was full of teenage boys, that takes patience even when they are good kids

tournaments and the hotel was full of teenage boys, that takes patience even when they are good kids

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

should have been a little less expensive since no extra's ,breakfast bar and gym not available due no cronos

very clean , good breakfast

then to find out the facility was not having breakfast they had to close down including the gym the people at

the pool was nice and big for the kids and other guest

the restaurant closed early due to being slow so i could not order room service.

the view was fabulous and the pool was perfect

clean, inviting pool

the gym tv did not work

we did not use the pool or anything like room service or laundry

website said it had a pool and when i get there pool is gone in place of a gym.

the shuttle driver was great and this saved me a parking fee at the convention center

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel

very clean hotel. the bar was nice. the beds were comfortable.

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

my kids no longer eat off the kids menu, and the adult menu did not have a good selection of kid

room service - food was great

helped kids get their cereal and milk cartons open and was on top of all needs

check in left me with one of the rooms next to the laundry room

laundry rooms

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

the hotel had plenty of parking

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

super breakfast more than we expected

pool was clean with a great workout facility

the gym and pool were both in good shape, as well

laundry room, exercise room and pool were all closed

the laundry area was ok

there is a gym and laundry facilities

loved the indoor pool, the breakfast, in-room kitchen.

i specifically the free breakfast, the free parking, and the free wi-fi

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

es the shuttle service is amazing)

room service was prompt and friendly

a business traveler my basic needs are bed, desk and wifi

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well

my kids for their birthday to swim

also there was some type of group being hosted there (maybe a kids softball team

breakfast food was good and staff on duty was very pleasant and helpful

breakfast was good and had lots of options considering

only stayed one night, and didn't use pool or fitness area

guest laundry also a bonus

the gym was great. rooms were spacious and comfortable

close to riverfront, 4th street live was two blocks, the restaurant and bar

rooftop bar was great

we even had an delay the next day with our business in town and they allowed a late check out

large room and bed. kitchen and all that came with it was great.

a 4 block walk to 4th street, parking was affordable, quiet at night, nice breakfast, very friendly, helpful

stephen in the bar was a pleasure to chat with while enjoying a drink

we didn t get a chance to go to the pool, but it looked nice

the breakfast sandwiches

staff, laundry not available because of broken machines

the property was clean, and we appreciated having access to a laundry room

guest laundry and gym

laundry facilities on site

clean, and comfortable. nice breakfast

good breakfast, laundry, gym, pool, game room, office, and coffee

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

the pool was great

room service was not good. food service took a long time (45-60 minutes) and it was just ok

not much natural light, gym limited

we had ere also very pleased with you being pet friendly and treating our dogs so well

the bar and bourbon selection

i like the bar in the hotel

hotel provides no in-room information about its own restaurants (hours, menus, room service availability)

the bar area is very nice-try to hit happy hour or it's abit more expensive

laundry amenities and kitchenette

the bed was comfortable and the little kitchen was great since we bought a few groceries

loved the kitchen area, i have food allergies and i was able to cook my meals in my room

breakfast was good

there were a lot of noisy kids and families at the lobby/breakfast room

i also like the laundry room

clean hotel love the kitchen and free laundry room

like the space kitchen but no utensils or dishes due to coronavirus free laundry

i liked that it was 15 minutes from everything and they had free laundry facilities.

laundry and gym has a faulty card reader

service was down, restaurant was full of pictures of gay men, did not provide room service for breakfast as

our kids particularly liked the interactive exhibit by the elevators

be careful with young kids as some of the art is provocative.

no room service.

great staff! fabulous rooms, breakfast, artwork. so much fun!!!

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

very clean, nice rooms, nice gym. close to things food and other things walking distance.

eliza, bar manager was amazing!! really went out of her way to make our stay memorable

the market place is great and the gym had everything i needed to get a good workout in

i would have liked for them to have a guest laundry room

no hot tub or laundry area for guests. not really really a relaxing place.

the pool was disappointing, no laundry, no room service.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

staff was horrible at check in and they allowed kids to play on elevator all night long.

pet fee was $150 for a 1 night stay. definitely not

surprise pet fee of $150!?! no wonder they are pet friendly.

the bar was well stocked and the staff were friendly and

no pool no hot tub pet prices too high for sharing our room with small pet not wirth the monet

the valet,the front desk and the bar was excellent

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

the breakfast buffet at the restaurant was pricey, and because of covid they do not have room service

restsurant hours no room service no concierce access ( i am lifetime gold and paid over $200

kids cancer alliance gala

we called for room service for extra towels never got them, and even though we moved our car from their parking

out bagged breakfast in the morning was a good idea considering the pandemic

breakfast bar was great and the staff worked hard to keep everything clean and stocked for all the

how accommodating they were w/ early check in and late check out

stated breakfast wouldn't be served nor the pool open and the gym closed

wifi not really working, barely good enough for emails

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

too many kids

pool water was dirty

little kids in gym area at all hours was bothersome

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

thing i would recommend is microwaves in the rooms and laundry on-site

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

parking expensive, road noise from interstate, food and bar expensive, no laundry

where to wash your laundry

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

they have a cash bar in the lobby

its walking distance to river front park, yum center. best breakfast i've had at a hotel.

food was cold but to there defense it was a really busy day they had a bunch of kids staying in town and we was

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which

the bar also serves food

hotel's fault, but no pool or bistro bc of covid

staff was very nice. hotel was clean. bistro was a good option for breakfast location was nice

breakfast made to order clean pool the kids enjoyed

laundry facilities are downstairs with a great-looking fitness area

this is the first hotel we have stayed at that had games in the lobby for the kids

very pet friendly!

everything! super friendly staff and valet, nice, quiet room. clean. pet friendly.

this is the first hotel we have stayed at that had games in the lobby for the kids

best hotel lobby bar we have ever been to

everything about this hotel was fabulous. a special shout out for the staff at the bar .....

once in the bar and once in the dining area with a reservation

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant

gym was great, as well

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

booked a room for 3 with two kids, but only one bed was ready, the sofa was not prepared and there were no sheets

pillows, nice staff, great location, easy to park, great for dogs and business, great pool, great breakfast

very nice breakfast facility

pet friendly

breakfast, bar and workout facility was very good.

very nice location clean and comfy rooms big gym

it s right across the street from a 3 am bar and it was very noisy and woke me up.

petty but