indoor pool was very cold n the hot tub was only lukewarm

the bar to hold your wash cloth was missing

free wifi but couldn't get it to connect on my phone to weak of a signal

lack of optimum parking.

the cafe next door was good, with a bar too

the pool was not working and that was one of the reasons we stayed there.

the pool was nice and the parking was great.

pool was huge, location was amazing and the price was great for the room you get no complaints here

kids liked pool

basically everything very clean hotel nice pool area and entertainment entrance was nice also

they were all friendly and they did our laundry when we fell asleep, they were all friendly and

even laundry facilities

the pool was so clean and the fitness center was sanitized to the best

the pool was to chilly to enjoy.

i ve there before and it s always been great. this we used the pool and omg it was awesome!

another guest stole a couple items of clothing from the laundry facilities

having laundry facilities available was extremely helpful during my stay

kitchenette, generous size bathroom

reserved king size bed got queen size bed wifi patchy would not stay connected on system

i quickly discovered that the kitchenette in the room was not really equipped with much of anything - no plates

o change at front desk for laundry

breakfast, location, pool, day time staff was very helpful and polite.

working front desk and breakfast area were super friendly and kept the breakfast area well stocked and

breakfast area was very clean, food was hot, several options to eat

-pool was on the cold side and cloudy

they are white so i assume bleach is used to wash the laundry

nothing ever open except for small limited grill and main bar in casino has never been opened when we've been

loved their breakfast we had room service.

wifi and tv service were spotty

easy parking and sign-in process. coffee in room is perfect touch.

no towels or coins for the laundry services on site

the breakfast had good variety and i loved that it had a laundry room

stained linen and also put us in room 108 next to laundry

inadequate parking

booking before i arrived and needed only to provide my drivers license and fill out a paper for parking

all the staff were very nice! the breakfast is amazing! this hotel is beautiful, new and clean!

a hard time reserving pool time did get to morning before we left

2022, at the end of the pandemic, so there was a couple of nuances such as having to sign up for pool time in

the pool was nice and clean, the fitness room was also clean and taken care of with new equipment

nice and quiet, great breakfast plenty of parking. will be back again..

to covid rooms weren t cleaned beds made up laundry taken out other than that everything was

s was clean,staff was friendly and accommodating, and we really enjoyed conversing with the breakfast attendant

aaron was so helpful at check-in and helping our family with the pool time

pool is really nice but a little on the small side mostly because they were fully booked with

clean and parking lot well lit staff very helpful

old and needs to be updated. laundry room needs attention.

ice and laundry machines out of service

pool was out of order, gym equipment was not available, ice machines not working, guest laundry not working

the motel smelled like dirty laundry.

run down , not clean room had a mildew smell and carpet was gross

the breakfast could have been a little better

very good breakfast. warm and never ran out of food. liked the variety.

breakfast was excellent, much more than we expected

and hotels nearby, with miniature golf, games, ice cream and a bar right across in the hotel parking lot (so

breakfast wasn't available because of the covid-19 situation but not really a deal breaker

we were near the main laundry area and it was a little loud first thing in the morning.

pool was closed.

great beds, good breakfast, friendly staff!

very good breakfast

wifi was shotty for the first night, but was fixed the second night

the indoor pool and coin laundry for customers to use

laundry facility was in good working order

walls a bit thin and room was across from the laundry facility in the hotel so we got all the morning gossip

laundry facility and fitness room are clean and well kept

it was nice to have a laundry room with three washers available

pool too small and kids playing in hot tub. kids in pool 2 or 3 playing with football.

breakfast and dining room; the accommodating staff; a wonderful suggestion about where to go for

the breakfast was one of the best offered by a hotel. i enjoyed the oatmeal very much.

kids in that group were allowed to run in and out, slamming doors, screaming and yelling

enjoyed breakfast. bed was comfortable and bathroom was roomy. nice shower

laundry room table was very

was friendly, free breakfast, guest laundry, clean hotel and comfortable rooms

the room smelled like a pet cat or dog had stayed there

the breakfast was fresh and ample

wifi connected smoothly

location was great. hallway was spacious. ample parking. had a guest laundry room.

wanted a quiet room, but was placed near the hotel s laundry room. noisy during the night.

laundry was on the second floor only

central location, staff was very friendly, breakfast was nice

we had a late check out and was trying to come in to clean

bathroom floor, air didnt work, smelled like stale tobacco, no light in laundry room, fridge was warm and smelled

location by interstate..restaurants close by. breakfast was great

couple days we stayed this last time, there weren't many options for a healthy breakfast

everything was good free parking,wi-fi,indoor swimming pool was nice and room was clean

weren t told our room was a pet room until we checked in, by then to late to cancel

i should have moved to another but had 2 small grandkids with me and all of their stuff so it was too much to

i believe a banquet was going on and the kids were running wild

service at the restaurant and bar was friendly but very very slow

yes.... poor staff interaction. parking lot and sidewalks were an ice rink.

black mold on shower bar and the bottom of the senior seat, or handicap seat

front desk person was having to do laundry

liked the laundry machines, vending machines, breakfast items, the small luggage carts

breakfast and how they serviced it

the wifi was terrible

i was pleased with the cleanliness of the hotel from the parking lot to the lobby

liked that they had coffee at all times of day. had a place to do laundry if needed it.

pool area was nice

they even had a nice little bar with a little bit of food for the menu to fill us up after a long day

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

didn't go to breakfast

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

com to purchase my room, where there was no option to select that i was bringing a pet

pet policy was not well explained and the deposit of $150, although promised to be refunded, was

was ok, but $30 was a lot of money for our pet to stay

breakfast rocked and the pool was super fun even though a little cold till you got moving

the swimming pool was not available.

it easy to access and parking is at the hotel.

the breakfast

pet fee was pricey and pool being closed

front desk needs change for the laundry room.

the laundry was out of service, which sucks, so i had yo bring back all my dirty clothes

very cumbersome to do laundry to get change from desk and 50% of machines were down

laundry facilities are good

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

by the time i got one, we were running late and missed the airport shuttle

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

quiet and comfortable, good breakfast choices and clean

2 people could not fit well in the kitchen area at the same time

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

for breakfast to be served till 11:00

it was clean. staff was friendly. shuttle to the airport

comfortable room and early 0430 airport shuttle a great service.

awesome breakfast, very friendly and great location

no quarters available for laundry facilities.no vending machines.

had three rooms to accommodate our family of 7 adults and 5 kids

check-in, friendly staff, hot breakfast was a plus, good price and close to where i needed to be

pool was great, smaller but very warm, marble sides are a nice touch

there were kids tuning up and a the halls all night slamming doors

fridge wasn't cleaned out from the previous guest but it was late and my kids already fell asleep so i left

they still have the shuttle up to take you to the grocery and airport, i love the fire place i have in my room

updates in rooms. indoor pool.

nice big room. great bed. great breakfast. close to downtown

parking was a bit of an issue for our larger vehicle

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

the hotel is just across the parking lot from the kec but the other surrounding hotels provided shuttle

room was clean, the pool was a good temperature and open late, and they had water and coffee and tea available

pool got shut down one the 1st day there and never got open, and i had very unhappy kids as they were looking

75.00 fee extra for pet, making it over $200.

staff - desk, shuttle driver, etc

airport shuttle was extremely prompt, especially at 1:00am after a long day's travel

3rd) - were amazing - one of them even gave up her parking

nice fitness

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

lack of laundry facilities

accommodated us with an early check in

staff was polite, shuttle drivers were awesome! breakfast was delicious.

not enough parking space.

i had an issue getting my laundry cleaned, it was never sent out.

the gym was very spacious and open 24/7 with a water fountain that had disposable cups

some of the people that were with us tried to get breakfast, the area was closed and it was only around 10 am

the shuttle took us to cracker barrel for lunch, we rested well throughout the day, dinner at the lobby bar

breakfast was fair

my room, the pool, and laundry room was clean

kitchen staff, not so much

stains on the carpet, food on kitchen cabinet, mini fridge wasn't very cold, ac unit didn't work very well,

only complaint i could possibly have is that the pool was chilly but honestly my kids didn t seem to mind much

my kids enjoyed the pool area

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

i love that they have an airport shuttle also

the pool was great, really big and roomy the kids loved it

both with my kids and with out, the pantry has numerous options but to me lacks a staple item

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

overall it wasn't a bad drive over but parking can get pretty full if it's raining, it would have been nice to

clean property, big rooms with full kitchen

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

we loved that the gym had a peloton bike-- huge plus for those who travel but still try and get in a quick

the breakfast had a nice variety of items to choose from

they charged me a $75 pet fee after i checked out but did not make me aware of the fee when checking in or

this is the weekend fir big basketball tournament and not having the laundry option was

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

expo parking can be up to 20$ its nice that they have a shuttle for free that can take you back and forth

breakfast not free, not much parking available

beds were comfortable. had fun in the pool with the grand kids.

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

wish breakfast was served...but i understand due to covid-19

liked the parking, the room was a comfortable and clean

breakfast was better than expected for the price of stay

breakfast was good, nice to have kids eat free.

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

eating in a filthy, old and outdated hotel room with three kids is not pleasing

great staff, great location, really nice pool and weight room.

we did not use the pool or anything like room service or laundry

the bar really everything

kitchen and bar staff was excellent

restaurant and bar was under construction.

and bar staff was excellent

check in left me with one of the rooms next to the laundry room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

there was no shampoo or laundry bag in room

i totally understand why the pool was chained as it was in a parking lot where non guests could get in

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

the gym and pool were both in good shape, as well

convenient to exposition hall. comfortable. clean. breakfast.

it was clean and had a gym.

laundry room, exercise room and pool were all closed

the laundry area was ok

there is a gym and laundry facilities

the breakfast

for early check in room was ready when we arrived

i also like the laundry room

there s a gym and free laundry

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

like the space kitchen but no utensils or dishes due to coronavirus free laundry

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

the staff are all friendly and helpful, it was very clean, and the lobby bar had excellent food

beautiful hotel not fully operational because of the pandemic. had to use room service.

free shuttle to & from the airport was a plus

i was a little disappointed that there was no complimentary coffee bar in the morning.

guest laundry also a bonus

the gym was great. rooms were spacious and comfortable

roof top bar was excellent food was very good

comfortable rooms, liked the pull out couch for our kids!

comfortable rooms, liked the pull out couch for our kids!

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

supposed to have a laundry center but it was non-existent yet it was in the room info

there was a laundry room or storage room nearby

to find the water fountain needs to keep clean the guest laundry room and washer door was

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

good breakfast, laundry, gym, pool, game room, office, and coffee

i didn t like the wifi i couldn t get on or use my phone

spouse and i ordered room service for dinner

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

we had ere also very pleased with you being pet friendly and treating our dogs so well

the bar area is very nice-try to hit happy hour or it's abit more expensive

facility was gorgeous, and the bar served an excellent variety of drinks and food

pool is huge and nice

the breakfast sandwiches

it was clean, the rooms had their own kitchen with everything we needed

nicely designed rooms, good variety of breakfast choices, really friendly staff and a lobby bar with a great

work out area, bar nice scenery

laundry facilities on site

guest laundry and gym

the property was clean, and we appreciated having access to a laundry room

staff, laundry not available because of broken machines

have scrambled eggs. need a pool for the kids.

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

spa was a delight

also the spa is incredible

it was nice being able to get a drink from the bar and drink poolside

laundry amenities and kitchenette

breakfast was good

kids enjoyed the pull out bed

was really good room was perfect and clean everything on place and working conditions, the breakfast time is

no where on the website did it mention the pool would be closed and my kids were disappointed

loud neighbors that let their kids run up and down the hallways

the staff was excellent, from the front desk to the bar and the restaurant

friendly staff, location, art in the hotel, and good gym facility.

loud neighbors that let their kids run up and down the hallways

onsite restaurant and bar were excellent

the pool was disappointing, no laundry, no room service.

i would have liked for them to have a guest laundry room

no hot tub or laundry area for guests. not really really a relaxing place.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

pool is still closed to covid but the gym is open, which was a bummer

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

the music, atmosphere, bar and porch restaurant was 5 star

the breakfast buffet at the restaurant was pricey, and because of covid they do not have room service

it is a very busy hotel and the pool was freezing!

kids cancer alliance gala

the valet,the front desk and the bar was excellent

uncomfortable and not pet friendly, although they accept pets

partner could not access the wifi on her phone

excellent hotel if traveling with your pet - dog bed and bowls are provided - and the staff was super friendly

free wifi and breakfast

gym is almost out of equipment, some weights are missing one from a pair and 12year olds keep

everything but the water in the pool could have been a little warmer

how accommodating they were w/ early check in and late check out

the free breakfast offered went beyond what is being offered at other locations

no 24 pool access

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

breakfast offered a large variety of hot and cold breakfast items

pool was open

everything! breakfast was amazing!

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

was so uncomfortable, paying for parking is crazy and paying for wifi little much and they put 50 hold on my

was awesome, liked they had a restaurant and bar on-site and breakfast had great choices

i didn't realize the hotel had an indoor pool, so that was a great surprise

breakfast that was included with the room rate utilized the bistro menu, so it was quite a bit more

loved the bar soap

the bar also serves food

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which

web site advertised a bar and restaurant

thing i would recommend is microwaves in the rooms and laundry on-site

parking expensive, road noise from interstate, food and bar expensive, no laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

where to wash your laundry

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

laundry facilities are downstairs with a great-looking fitness area

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

very pet friendly!

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant

this is the first hotel we have stayed at that had games in the lobby for the kids

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching

once in the bar and once in the dining area with a reservation

everything about this hotel was fabulous. a special shout out for the staff at the bar .....

the bar area and the rooms

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

the receptionist was very nice and the kids loved the pool/hot tub and weight room

room we were in felt more like an apartment/home which was so nice, especially with our kids

our kids love swimming so the pool was a necessity

check in as well as late check out

it s right across the street from a 3 am bar and it was very noisy and woke me up.

breakfast, bar and workout facility was very good.

i wish this hotel was pet friendly.

petty but