the laundry bags in the lodge foyer could have been stored out of view

wifi in the lodge dropped off and i lost five emails that had been drafted

they saved me a dinner for my late arrival even after the kitchen closed

housekeeping, kitchen, bar staff, maintenance and check in were all so friendly and helpful

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

pool and spa facilities, helpful staff and rooms were very comfortable

our stay was good,we enjoyed our room service.

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

the leisure facilities and the evening meal options and breakfast

also, the laundry was clean and fresh

dirty, no room service for the five nights we stayed.

bar was open from friday night but we didn't use so can't comment on it

an area where pets could walk and perform sanitary needs

it had parking like promised the girls at the front desk were amazing so helpful clean and peaceful love

wifi in and out needs better connection

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi connection not very good.

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

wifi worked very well

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

room access through laundry and far from main entrance

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably

had to ask for wifi password and times of breakfast

and spacious room, lovely shower, plenty of parking, fast wifi and very convenient for the bus into the centre

solid wifi

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

the location / the ships passing by / the bar service & the welcoming feel and staff a generally nice ambiance

staff very pleasant, suspect kitchen organisation not quite as good

hotel, very clean and comfortable, food was delicious, both breakfast and evening meals

breakfast sea view

the wifi did not work when i was there

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the free wifi was very poor, did not connect well and was slow

free wifi was of good quality and the underrated floor in the bathroom was a nice touch.

room service great

of parking spaces and well laid out

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

everything in the hotel is excellent. i would like a more secure and consistent wifi service.

i was really lucky and got a parking space, however these seem somewhat sparse

no real room service

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

was perfect nice big tv easy to access wifi bed was so comfy black out curtains

parking was great, had get up early to move the car to allow some else leave

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

only problem this time the wifi was really slow so couldn't do the work i had planned from our room

convenient to airport, lovely staff, bar facilities

friendly staff nice view from gym good value for money

to connect to wifi was unhelpful

there was no menu in the room so i was unsure if room service was being served at this time.

room service was speedy and good quality

when i asked for a refund on the pet fee just paid (though this fee wasn't mentioned when i booked) she finally

the drunken man in the bar very abusive the member of staf male sorted it straight out

wifi was pricey

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

breakfast was very limited for kids

the wait for breakfast. no food left so had to wait ages before service

the shelf under the fireplace was barely hanging on

affordable yet like 4 stars. there's kids area with variety of toys and books.

room service was quite strange

friendly reception and bar staff. very helpful and professional.

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

clean rooms friendly staff good value. great late check out time.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

i also appreciated having the late check out option for free by being a member

room nice, breakfast ok, bed big and confy

lazy parenting letting kids run about banging on room doors but not hotels fault .

ordered room service and the girl in the restaurant was so friendly

staff couldn t have been more helpful with check in/check out, room service etc

all the staff from the manager and reception to the bar tender and maids were so polite and

booked in the restaurant it was everything we were expecting and more and the next evening we had room service

availability of gluten free and vegetarian options on late room service menu.

the courtyard for pre dinner drinks and bar are was very comfy

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

very good transportation nearby free laundry

there is laundry facilities

the hostel has a free laundry service with washing machine and dryer

laundry , storage everything available, breakfast at cheaper price, if not included

room with lovely fresh laundry

no laundry bag in the room, and only one shortbread on the tea tray

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

very attentive staff in both the bar and restaurant

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

woken up early by their laundry deliveries and loading

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

wifi was perfect also

pet friendly which is great as many hotels are not

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

pet fee was a little higher than i expected, i think it was lower a year ago

very very helpful staff. room service food exceptional.

for a late check out, received a call then telling us our late check out wasn t on the list

no self laundry facility.

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

couldn t access the wifi as it was unsecured.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check

wifi was terribly slow

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

staff and laundry

wifi didn t always work

gym space is more of a narrow hall than a space for physical activity even though it has some nice

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check

the lobby and bar of the hotel is very stylish and the location is very

the gym was really great with lots of equipment and the sauna was a perfect touch

the gym and spa is very small and does not have a good selection of work out equipment.

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great

english breakfast was not the best, bit dried up - expected it to be a better

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the

probably is from the laundry but it s not pleasant

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

met my needs very helpful staff complimentary late check out

great use of the gym as well

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room

front desk staff very friendly and gave us early check in. room was very clean.

location, ambience, price, parking, gym, restaurant. rooms nice and modern.

room service was great even ordering midnight pizzas

spa facilities could do with a refurb, particularly the changing rooms

views were lovely at breakfast, in the bar and some of our family rooms

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

pool was closed on early during weekends

the room service was quick and drinks were ice cold

nowhere to wash clothes. no public laundry.

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have

room service excellent service

the gym very small and there was no area to stretch.

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive

breakfast was brilliant

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional

staff and laundry

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam

great staff and rooms very clean . gym and pool are very good as well.

food for room service was a little over priced.

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

good facilities free of charge, and a nice bar area

location. parking. rooms and food

new equipment in the gym is excellent.

to find, easy to park, quick check in/out, bar area good, room clean and tidy, wifi good and easy to connect,

parking was easy and bar was well

make the parking a bit clearer

parking behind

wifi was shocking cleanliness was poor

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

parking places are available and included in the price

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

past for other stays, price was good but they did not tell us that we would have to pay for each pet we had at

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

waiting and bar staff first class

bar food was good in portion size and breakfast buffet was very well stocked with plenty choices to