the laundry bags in the lodge foyer could have been stored out of view

wifi in the lodge dropped off and i lost five emails that had been drafted

they saved me a dinner for my late arrival even after the kitchen closed

housekeeping, kitchen, bar staff, maintenance and check in were all so friendly and helpful

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

pool and spa facilities, helpful staff and rooms were very comfortable

our stay was good,we enjoyed our room service.

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

the leisure facilities and the evening meal options and breakfast

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

room access through laundry and far from main entrance

no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

older building i wouldnt have mind the no signal if the room had a phone, last but not least the wifi in the

location and lovely bedrooms and dining room. great pool and spa and gym

desk staff miserable bathroom brown stains around bath and shower no drinking water in room no room service

disappointed that we could not get a slot for the pool

also, the laundry was clean and fresh

price of my pet dog was added to price of accommodation on arrival

wish the bar was opened all night

great location, plenty of on street parking

massive room. east check in and parking. it was very good value for money.

wifi was strong and fast

wifi connection not very good.

andrew was amazing and the late check out really helped us to plan our day

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi in and out needs better connection

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a

limited room service.

room service didn t work

difficult to find the wifi code once i was in the room, hidden on page 6 of the information under internet

good food, bar and breakfast area within the hotel

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

when i asked for a refund on the pet fee just paid (though this fee wasn't mentioned when i booked) she finally

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

you pay extra for wifi (so i didn't bother) and breakfast (which is worth it), and as a bonus i have found the

nice bar & restaurant

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

i’d prefer ordering breakfast from a menu than a buffet with over cooked food.

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

wifi would not connect

a crack of dawn flight so didn't have many hours in the hotel but loved the fact it had a 24 hour gym and it

all the local transport just down the road from the hotel close to the airport, and especially petrol stations

staff extra helpful ! pool was perfect x room service a1 loved everything

and staff were lovely and very friendly the rooms were spacious and kept to a high standard, the bar staff were

good service by staff.especially bar staff late a night when we arrived late.

they are pet friendly which was great

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

lot of noise from screaming kids right outside of my window

the suite was lovely with a great choice of snacks and mini bar choices too

fabulous rooms, quote, comfy beds. breakfast was fabulous.

beautiful setting in jesmond dene - very relaxing . room was lovely and breakfast superb.

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

i was really lucky and got a parking space, however these seem somewhat sparse

location. excellent dinner and room service. very good freshly cooked breakfast

the bar was small enough for me to feel comfortable to go down alone to have a meal

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

bar 97 social ok too but music played too loud when their are no kids there

parking and access, great location for getting into town and great value for money

down side with the room we were in was the constant noise from the kitchen and bar fans

big free parking

wifi wasn't good.

we got room service breakfast was cold

loved everything about this place from the receptionists, the breakfast staff etc , etc

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

free parking at the side and round the back of the hotel and great location for transport links into

parking free

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

the wifi was also good

car parking available with ev charging

very petty i know but the gym was a little run down but nothing to really complain about at all.

the little gym

free laundry

the hostel has a free laundry service with washing machine and dryer

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

there is laundry facilities

staff were helpful and friendly and having a laundry room helped with 3 young children

staff couldn t have been more helpful with check in/check out, room service etc

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

drinks i have bar expensive but to be expected.

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

have stayed here regularly with and without my kids

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the breakfast is buffet with ample variety which is very well cooked and tasty

room service didn t change the bed sheets the 3 nights we stayed

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

the laundry service was good

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

location, pet friendly and even had food bowls and doggy treats in the room for when we arrived

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

slight disappointment was that the spa wasn't open during our stay

we had a late check out and they also looked after our cases

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

dirt laundry piled up on floor next lifts on arrival and leaving

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

staff and laundry

impressed with the speed that they served breakfast and the cooked breakfast was a bit small

staff are very helpful, early check in and late check out available

bedroom style. location. gym. restaurant. overall pleased with everything.

good set of films on offer for viewing. room service staff very friendly

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

no self laundry facility.

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

like piles of dirty laundry and pillows in corridor when arriving

everything else! great room; lovely breakfast ( 10.50 each extra); room service was a god-send!

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of

we were also allowed an early check in

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

efficient room service

wifi was a little variable.

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

beds were comfy, living room/kitchen was big and spacious.

has a small gym which is great

great breakfast options on the morning

the breakfast was very good with plenty of variety for all tastes and dietarys

location. breakfast fantastic

chavy types at the bar screaming kids in the bar

nowhere to wash clothes. no public laundry.

location, staff, clean, breakfast

facilitated early check in prior to graduation ceremony which we were very grateful for thank

very good breakfasts plenty thing's for adults and for kids

breakfast is a necessity for productive day and holiday inn never had failed me

reception (local lass libby) to bar staff and breakfast - all superb

friendly staff, rooms was clean and spacious and food was great in the bar area.

lived up to expectations - the reception, bar and food were excellent - the location is fabulous for going into

room was spacious, clean and wifi working well

views were lovely at breakfast, in the bar and some of our family rooms

staff and laundry

may be true of dinner menu which has no gluten free options yet apparently they have a full gf kitchen

breakfast had a choice of hot and cold buffet

have good time with 2 kids, room is big enough for kids to run

on the saturday night we had ordered room service and due to an incident in another room opposite us it was

:) was tempted by room service but i already had dessert that day

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

20percent off dinner was very nice and breakfast was fresh and tasty

the gym very small and there was no area to stretch.

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

would have loved laundry facilities but that s me just grasping at straws. it s excellent

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is