reduced phone service but there is free wifi

parking is a bonus as i often finish work late and am glad to be able to park with ease and relax

plenty of parking

great room, with easy parking in a lovely location.

the hotel sits in a beautiful country park next to a golf course and tennis courts, with two lovely duck ponds

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

service, friendly staff, good food, good wifi. all what is needed.

wifi worked

exellent food and room service wifi fast quiet good location to motorway

numbers for reception or room service

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

purchased beverages from the bar using our room number security needs to be sharper in that area

staff was very welcoming, breakfast was good value for money

there was still lots of adults in the pool, it weren t very warm especially for my 14 month old breakfast didn

strong smell of damp/ damp washing on the lower floor near the laundry room

the wifi only works in public areas.

the wait for my meal was extremely long, but found out later that the tills had gone down, so the kitchen were

very nice receptionist. helped me a lot with the luggage as i struggled with my kids.

clean room pet friendly ud83dudc36 fantastic breakfast,beautiful restaurant with the 70s america

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

only two staff working on saturday night who were trying their best to be on reception, man the bar and serve

there are pet-friendly rooms close to the entrance which was really convenient

breakfast wasn t amazing but the fact it was included in the already cheap price was good

loads of free parking

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

room was very noisy, sounded like it was next to a laundry room

washing machine in laundry room spinning until very late

modern room, very clean bathroom, massive bed, lovely accommodating staff, free on-site parking, tea/coffee in

the food is excellent, the staff are very helpful and the spa is wonderful.

the view from our room, we were looking straight at the laundry.

the waiter had to find them and came back with a pile, he said he had never been in the laundry room before so

spoke to laundry, and they resolved the matter for our next 3 days

room service during covid social distancing

the welcome as we walked through the door from the free parking set in beautiful gardens, to the care of the

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

the room was impeccably clean and had all of the essentials - a comfortable bed, desk, wifi, some hanging space

lovely clean hotel with ev charging

was absolutely lovely from the reception staff bar staff cleaning staff they all went above and beyond to meet

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

no one asked the parents to control their kids behavior so we left early as the noise was

parking was an experience, with people going too mc donald's and also the public house next too the

place was clean, quiet and the kids enjoyed their stay

couldn't log into wifi this time

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

no safety mechanism so ended up getting burnt light fittings were dusty room windows not clean wifi was poor

bar area could do with a little updating in comparison with the rest of the hotel

breakfast was was ample with quality ingredients matched by fantastic staff and nothing was too

the wifi was sporadic.

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

room service

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen

no room service unless you pay an additional 4 per order

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

room very functional, nice bar area and very good value. staff friendly and helpful

wifi connected but kept cutting out so was pointless

easy parking and local to city centre

requested and got early check in for 4 rooms.

breakfast was included and couldn’t be faulted

breakfast!ud83dude29

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

no parking apart from on street

the breakfast in the morning was exceptional, and had a great variety of options available to choose

also, noises from below, either laundry room or bar cellar

floor so we had the balcony area there was lodes of storage and every thing was tidy you had wifi but it did

rooms were very nice and clean. swimming pool was amazing and staff were very friendly

just unfortunate with the kids football event

smelled, overpowering flowery smell, room shabby and tired, couldn't get wifi at all, breakfast warm, not hot,

location was great. staff were really friendly and helpful. they were lovely with the kids.

the wifi didn't work, and the heating on the room was timed

excellent location for where i was collecting daughter from university. large parking area!

taylor at the bar was exceptional

was excellent and delicious, the chef came out of the kitchen to ask us personally about our experiences which

managed to get an early check in

nice big tv and free wifi which

the room was abit cold for us especially the kids

staff were helpful and friendly. swimming pool was nice size for kids.

good wifi

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

room i had was a bit of an error with the mini bar having 2 bottles of water and the picture on the website is

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

could have done with a clean as the views in the right side of the building were great but the wifi was terrible

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

gym wasn t good!

ok gym decent location

the kids loved the waffle makers! coffee was good

this in itself is ok until the laundry truck arrives around five in the morning

would be excellent if self-service laundry facilities were available

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

blocked in on exit in the morning by a laundry vehicle

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

kids friendly and pet friendly.

you should not have to register to access free wifi.

good gym and steam room; comfortable, clean room.

wifi was extremely slow, for working professionals difficult

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

next day, tv and the wifi wasn t working for about 3 hours

very limited room service menu from

staff were friendly, bar was lovely and breakfast was great.

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the wifi could be better

there wasn’t a fixed light in the actual room which kids disappointing but it was nice

weirdly there's an outdoor laundry at the garage nextdoor

cards stopped working multiple times at times, which was all dealt with immediately there was no wifi while i

excellent breakfast

room service was efficient and food tasty

they even kept the room ready for early check in, without even requesting it

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

we had a few drinks in the bar on the evening and the lady serving us was

room service for food when i got in later on

used the gym on one

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

the hotel seemed quiet, no noisy neighbours, screaming kids etc

guests from the bar next door sitting on the steps smoking

the staff were very helpful when i checked in i was told i had to get another room because i had kids

we had kids with us

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the

staff couldn t do enough for us great view very clean and fab breakfast

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

room service options but no directions on how to order.

great wifi, helpful and friendly staff

little masks left on the bed for kids and towels made into an elephant delighted them

location and breakfast were nice.

not enough tables in breakfast area. it was packed and we had to wait a while for a table

unfortunately the wifi wasn't great but the hotel was fully booked so loads of people using it.

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

gym and steam room

staff were very friendly and hospitable they even provided extras with room service which was really nice of

great room and late check out

the room was great, nice bar area and the facilities were fantastic

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

wifi was good

big beds and clean rooms with a bar and breakfast option in morning

room service for a fan and extra sheet was very fast.

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

the room service excellent

rose petals, handmade truffles which were amazing and a bottle of

wifi didn t work

not getting early check in

your laundry charges were expensive

hotel was brilliant staff where lovely breakfasts was amazing could get served at the bar till late anything

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and

gym needs some more equipment like a bench, barbell and a squat rack with some weights

wifi could be better

one lift working, car park very tight and a number of spaces taken by laundry carts

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other

yummy breakfast

really nice staff and a wifi that actually worked

freindly staff and good clean hotel in a central location and free wifi.

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

wifi was slow

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms

clean, economical,good location,good quality room service food

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

it was over the laundry room

start this was thebprocess or ensure the allergy information is effectively communicated to the kitchen staff

room breakfast and dinner really nice staff brilliant attentive and all needs were met really lovely

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

beautiful setting, lovely big comfortable rooms, nice staff, plenty of parking.

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

large tv, wifi

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

we paid for early check in, and room upgrade to a suite

option for a hot breakfast

probably the breakfast but we just didn't buy it.

wifi password hard to find. pillows could have been better.

room service menu but don't serve

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

no wifi in the rooms

i didnt like that there's no hotel wifi in rooms

no remote for tv, had to ask, menu for room service, but no phone to

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

room service menu could be some better than the one in room.not any choice

room look tatty and not good value for money - would not take a lot to fix no table - why offer room service if

exceptionally helpful and friendly, and even took the extra effort to give me a ring when the room service was

sandwiches from the room service menu and for the price was a bit disappointed, mainly with the bread which

plenty of parking

5 pound charge for room service put us off ordering extra to the room

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

the gated private parking was a useful facility, though actually i didn t use it as there was a space out

plenty of parking ( free of charge ), very welcoming staff and such a homely vibe

staff were super friendly, helpful and the wifi was quick (compared to the national chains free

pleasant professional staff, good restaurant, secure parking, well decorated and very clean room

room, excellent breakfast, and kind staff who went out of their way to honour requests

room service options through the night (we got peckish at 2am) are a little limited however i

being very picky they closed the bar too early,

requested a slightly late check out and was shot down without even trying

at breakfast not quite as good as the rest of my experience of the hotel

i ordered room service and the chips were cold

spa area was a little tired

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite

room service was excellent and bed was very comfortable

no breakfast room service

laundry storage right outside room - how very badly planned

issue with ordering room service, a menu change i suspect without the update to the options available on the

quiet setting with ev charging on site

food and service was very good and breakfast excellent

ordered room service food came at the wrong time, then we ordered more room service after wanted beewed tea

there is no mini bar so unless you order room service or remember to bring a drink you can t have one

bar comfortable, live music and reasonable priced drinks

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn

the patio in the bar area is worth enjoying when

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

kitchen/lounge is a great addition

good service. quite rural location, good breakfast, easy parking for large van.

car parking was easy and secure

location early check in seemed reasonably clean

very clear that the restaurant and bar wasn't open before we arrived

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

have a kitchen cloth handy to dry crockery and cups

location, friendly staff, very clean and comfortable. fabulous breakfast.

lovely staff, bar area was clean and comfortable

the breakfast service was outstanding, the complimentary parking was convenient, the rooms were spotless, and

we were able to check in early and every effort was made to ensure the kids were happy

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

kids enjoyed the breakfast menu

excellent accommodation. clean room, excellent wifi and breakfast and a comfortable bed.

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

room, bar, breakfast

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

room service excellent

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

the staff member who served us at the bar at around 1am was also very friendly

my kids enjoyed the breakfast

daughter loved the gym

food/laundry/refuse collection & deliveries woke us up both mornings from 5

early morning laundry delivery in car park. 6.30 am and very noisy

kids weren t allowed into the pool until 2pm on friday which was a bit of a disappointment but

easy to use room service

the kids pool was closed on our second day for maintenance which wasn't expected but obviously couldn't

the sheets had some scuff marks but well may have been from the laundry press

was very clean, room service working quickly and the burgers are amazing, special mention for the reception,

incredibly friendly lady at the reception &swimming gym facilities available too

room service menu - there was a gala dinner the night i arrived for another event

wifi is quick. the room is spacious.

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

bar staff great too

strong wifi

even give an extra hour complimentary late check out as most hotels do

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted