no laundry service and no robes - minor stuff

convenient parking

was fantastic, bar area was clean and tidy and very relaxed

meal at night and breakfast in the morning were excellent

breakfast was nice but in my opinion was very expensive, for the price i expected something

used the laundry service, but my clothes were still quite damp when i opened the laundry bag

everything excellent from rooms to very friendly staff, especially bar guy with beard.

very good wifi and ideal for business use

staff went to extra lengths for our comfort by making us sandwiches after room service had finished after we'd

wifi cutting out - wifi unavailable in evening considering i was on business this was very

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

we had dinner in the cultra bar (tues night, restaurant not open) and all dishes were cooked perfectly

is less than 5 star; staff are friendly but dining room service is a little slow

that the wifi didn't work in our room

was lovely dinner was great pool was top drawer me n my parter loved it friendly staff so helpful location was

laundry in the corridors

if i had any feedback it would be soft furnishings in room a little dusty and no room service which would have

the pool was outside

restaurant was very expensive and the main pool in the spa was out of use on the second day, luckily we got to

breakfast was delicious and a really impressive menu and buffet selection

being a dog owner it was nice to see a hotel allowing the dogs in the bar area

quiet room with decent view and good wifi but got a room with terrible view near noisy cooking equipment, and

i enjoyed the fact that guest could bring their dogs to the bar and stay in rooms.

ease of checking in and on street parking.

fire alarm went off because they burn their toast in the pubs kitchen

laundry service seemed to be a bit of a chore, had to ask for bags and then didn't get forms so i

again, we were told to wait another 5 minutes and then we were told there was an issue with the laundry

the grounds are beautiful and parking wasn t a problem

great for golf course

no signal or wifi in disabled room.

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

room service - food ordered not to personal taste as salad had been overly drenched in oil sound

check in was great & accommodated an early check in to allow me to get ready

lovely breakfast and never any queueing

loved the dinner and breakfast

what i got was a first floor apartment with noise carrying from downstairs and a view of the laundry facilities

and you couldn't get to the main hotel without walking past a car park, past a service area (laundry, etc),

breakfast is good and there is plenty of variety to choose from

the thermal spa is amazing and our room was more like a suite - brilliant time

the staff were quite brusque and with the exception of the entrance (valet parking excellent), i felt rather

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

laundry and dirty dishes lay in corridors all evening and through to next morning

we got amazing room service for dinner and a lovely breakfast the next morning

was often crowded and on my last night, a sunday, was filled to bursting with families where the kids were

in, the woman at reception did not provide information for breakfast times, check out times or wifi details etc

with my son to see the w5 kids science exhibition

very slow wifi

hotel room, location & staff were excellent with kids at breakfast

stayed with my husband & kids

the wifi wouldn t connect to any of our devices.

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

breakfast was very good. wifi also.

first class breakfast with lots of choices available including gluten free section

breakfast, wifi great, location perfect

we had not finished the room service champagne we ordered the previous night and the restaurant staff was happy

breakfast can be served also in room without extra charging but on check out they ask for the room service

each and every one of them went above and beyond from tina in the gym to the waiting staff i applaud you all

gym was well-equipped with variety of weight and fitness machines

everyone at reception, breakfast, house-keeping and room service provided friendly and professional service

corridors dirty with trays and laundry at

wifi available for gaming devices as well as phones

got an upgrade to the samson suite, truly exceptiuonal and staff are amazing from front desk to room service

we loved it and will be back with the kids and friends

we were tired after a day out and they re directed our restaurant order to be delivered as room service which

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

great wifi throughout property

saturday night wouldn t be ideal for those with young kids

minus the kids

5 minute walk to laundry

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

rooms were not too small, bathroom was small but efficient and had everything you need, also good wifi

teas); several really nice common areas w comfy sofas & books to relax in; very comfy bed; laundry & a gym w

the 24 hr laundry room was nice, too

we used restaurant, gym and laundry as well

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

design for the kitchenette and resources (gym, laundry, bar/restaurant)

the staff were incredibly polite and helpful, especially at night with room service

great parking despite the hotel being very busy

i ordered room service, and this was delivered in under 30 mins to a time i gad intimated

not allot of breakfast options for kids

milk and coffee portions in room are too scant and are not replaced during room

the option of a late check out and baggage storage, as we was travelling in the evening

friendly staff who made extra effort with the kids

this was our first time travelling with our pet dog, and the staff were extremely welcoming

location was convenient to the city and it is pet friendly.

i was aware of other diners sending their meals back to the kitchen so it wasn t just me that had a problem

not very helpful with laundry options

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

great location, amazing breakfast, friendly staff and super clean hotel.

something everyone wants but i need a gym when travelling so had to leave the hotel and go off site each day to

room we stayed in could hear laundry trolleys at night

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

arrived early and early check in was made available by friendly reception

the gym could be better but that was all.

great bar with outstanding food and

some laundry came back damp

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

the bar on the top floor is a hit! wonderful.

good location. they do laundry.

breakfast was great. as was the fact we could get early check in.

friendliness of staff location bar and food available

friendly and understood the situation, they offered to help bring bags to the room and help with kids

to high levels of tourists i was unable to eat in the restaurant on wednesday evening and even room service was

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

breakfast at a reasonable price, nice bar and great bar food, great location in the heart of

breakfast rate of booking.com

the bar over looks the busy city with beautiful historic building in the background

location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and reception

breakfast was good, nice range of foods to suite everyone topped off with the complimentary

breakfast was basic but nice

as i was travelling for work, it was great to have access to the working areas downstairs and bar facilities

great location, nice room, nice bar, good breakfast. everything we needed.

when they did take towels for laundry they werent replaced

beds comfortable kids slept well, swimming pool fantastic, staff excellent so helpful.

size room double deluxe, all facilities were good, wifi worked well

only issue we had was the app for room service did not work

staff reception and bar staff were fabulous and so friendly would definitely stay again

it would be good to have a laundry

00pm we still did have our room due to issues with laundry

our bus experience was booked for us and the laundry service was fabulous

wifi and access to desktop and printer no charge

the receptionist had given us early check in , was very helpful and a credit to the hotel

laundry services way overpriced

instructions on laundry etc

laundry service was a huge help

staff at front desk need to be educated on laundry drop off process for customers

did laundry but very expensive

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

nice big room early check in very friendly staff

also if looking for nightlife while there, drinks in the bar are a great price and bar staff very friendly,

professional, we'll run hotel with a good restaurant and room service.

friendly staff great service , room service available great value for money free drinks from the bar inside the

extra fans in the rooms,room service was very pricy for our breakfast to be brought to our room after paying

wifi was free and fast and the bar and restaurant were really nice with the food being of a very

not kids friendly

2 breakfasts to the one room and got charged for room service for each breakfast even though they were coming

they also had laundry service

appreciated reasonable laundry service

they have laundry service

assisted us with sending off a bag of laundry to be done with no issues

laundry near by

problems getting onto the free wifi

we were given early check in

the bar area was stunning

the bar and dining area is gorgeous and the function are is lovely

helped with holding our luggage, early check in, having to change rooms

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

wife and i and two kids stayed last night

wifi was not so good in rooms

friendly staff early check in late check out amazing all round

room service came around early so kept missing us

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

staff were helpful and the bar had a great

great friendly staff, bar and food

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

wifi didn't work at all.

lack of transparency with their breakfast charges for kids and adults

signal in hotel wifi was shocking no big light no plugs beside the bed which was very

plumbing and laundry appears loud

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

it was the laundry truck downstairs

bags of laundry on landing

book/binder for information on the accommodations (how to use the shower, heater in the kitchen, laundry machine

laundry service was very expensive

laundry was outstanding

access to a reasonable priced laundry. the one quoted was way over the top.

breakfast was delicious and freshly good bedroom and bathroom was so clean and warm and loved the

just a minor thing it was very busy with functions so parking was a little challenging

and bar area was very small for hotel so

it was easy to find & they accommodated early check in

as an extra apology the reception staff gave us complimentary breakfast the next morning plus a late check out

the facilities and room was really good and the addition of a spa will only help

beautiful hotel with plenty of parking space. made to feel very welcome by all staff on arrival

my kids loved it

full breakfast fantastic and meal on saturday evening great value and excellent

bar staff were very, very slow and one of the mornings my breakfast/room service was ignored which was frustrating

when we ordered room service the following morning we were expecting fresh coffee as it was stated on the menu

5 charge (not mentioned on menu) for room service