no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

pool. grounds

good breakfast and a working ev charger. good comfortable bed

for a 5 night stay - no advice at time of booking this would be the case very poor mobile and wifi signal - a

food in the bar was outstanding and good value for money

the laundry bags in the lodge foyer could have been stored out of view

mac and the staff are great and really make you feel welcome, room, bed, tv, wifi, shower all excellent

spa treatments on site, very relaxing massage

chef kept the kitchen open to accommodate us as i had arranged to meet friends not realising it closed early on

wifi wasn't like your typical free wifi that barely works

were friendly and we were able to park at the pub before a short walk into town - saved parking

great atmosphere in the bar in spite of covid arrangements

drank in the bar both nights and had a great time mixing with the locals

parking and a fairly easy walk into alnwick although rather a long hill to climb on the way back

free parking. close to town centre. good breakfast. staff friendly.

pillows had yellow stains on them so had to use a bath towel wrapped laundry so that i dared to sleep

the staff did a load of laundry for us which was awesome

wifi worked well

the breakfast supplied was extremely good with everything you could want, all set in the beautiful

great location, free off road parking available. friendly staff.

brand new hotel with wonderful staff, fabulous interiors, great bar and restaurant with delicious cocktails and

car parking somewhat distant down about 60 steps

booked an apartment with two bedrooms and kitchenette/ sitting room

warm welcome . immaculate decor and furnishings . delicious breakfast .

have you thought about using golf buggies to transport guests and luggage, even if just from the disabled car

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

were amazing, the hotel was very clean and well presented with brilliant spa facilities

amazing room, spacious parking

lovely hotel had extra activities for kids

no safe in standard room and poor wifi in room

when i asked for a refund on the pet fee just paid (though this fee wasn't mentioned when i booked) she finally

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

you pay extra for wifi (so i didn't bother) and breakfast (which is worth it), and as a bonus i have found the

there was no menu in the room so i was unsure if room service was being served at this time.

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

small bar area.usually croded

great rooms - very comfortable, yummy warm cookies on arrival, good and extensive room service menus

here a few times now, always enjoy it, we had room service and the food was great, one particular that impressed

the wifi strength in my room was very weak

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

room access through laundry and far from main entrance

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

laundry delivery placed in lounge

there were lots of open laundry bags on the floor dotted around the halls / outside our room

the laundry was there for a couple of hours at least

were on a business trip and wanted to do work but unfortunately, the wifi was basically non-exsistent so if you

price! gym- not as equipped and fancy as expected

comfortable rooms. stylish hotel. great bar area. great stay.

to much noise, loud music and screamimg kids in eating places

as golfers could not have been better,two courses in walking distance.

location was good and they had parking included and to top it off, they had a lift

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a

room service was quite strange

wifi speed

kids loved the pool and the

no vending machines to grab a can of coke or a bar of chocolate.

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

my husband played golf, which was easy to book and i enjoyed walking the 18 holes with him, on a perfect

room service - breakfast. was cold

the bed was also huge 8' across and so so comfortable breakfast was generous and delicious with plenty of choice

very poor wifi

really friendly staff and food excellent. good ev charger

also, the laundry was clean and fresh

great location, pet friendly & lovely & clean

location & parking sea view

tv signal and wifi a little glitchy but not a particular issue

a very pet friendly hotel

wifi was strong and fast

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

wifi in and out needs better connection

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the most expensive ev charge i have ever experienced in the uk ;(

others as in the images it showed children in little bath robes and looked really inclusive for kids

lot of noise from screaming kids right outside of my window

there was no wifi available and there were a few electrical issues.

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

the bar downstairs was very nice with a tv and sports, good value for money

good location and staff knowledgeable about parking options.

nice room comfy bed nice staff good bar food

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

lovely staff and big rooms. fab bar next door with a nice vibe

this is bit difficult with kids

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

lovely room. perfect size for 2 adults with 2 young kids

the wait for breakfast. no food left so had to wait ages before service

very comfortable & spacious room with clean & modern ensuite plus a wifi download speed>20meg and free parking

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

late check out if you are an ihg member too

i had room service and it took a good while because the dining room was busy at the same time i was told

instructions for operating heating/air conditioning wifi not able to connect despite help from staff at reception

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

room service with great food at reasonable price

the food in the restaurant could of been more to cater for kids

laundry , storage everything available, breakfast at cheaper price, if not included

the hostel has a free laundry service with washing machine and dryer

staff were helpful and friendly and having a laundry room helped with 3 young children

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

there is laundry facilities

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the room service robot is something my kids will remember forever

gym, location breakfast

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

butler robot was brilliant for room service

staff and laundry

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

i ordered a burger on room service and it was delicious

great room, bathroom, wifi, breakfast and dinner

wifi - password given didn't work

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

no bar on the premises but lots of the close by

slight disappointment was that the spa wasn't open during our stay

the hotel offers room service, the room was very nice, the bed was comfortable

surely they go to the laundry with the towels

no laundry on site but it's ok.

lovely bar and restaurant area and delightful and helpful staff

small village with parking on site

wifi was unusable, and no mobile signal

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

great location, comfortable, affordable and a great gym.

i didn't have breakfast

wifi needs improvement. shower not quite hot enough!!

our room was noisy from the kitchen fans. we'll request a different room next time.

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

etc products ,the water station with fruit/ mint etc easy to use shower,good lighting etc free gym and good

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of

we were also allowed an early check in

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for