confort of the lodge and pool

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if

would have stayed longer if we didn't have kids

i had so much fun at the music and pool bar so did the beach

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where

international restaurants in the hotel ( book ahead for the dinners) and we have access to other barcelo

to spa is paid and expensive even without massage or therapy services

training, they don t know were certain things and even one told me that they doesn t have wifi

breakfast is terrible, little healthy options and lots of junk food

facilities beautiful grounds pool area easy access to pool

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

great infrastructure and environment. great fruit diversity on the breakfast. friendly staff.

best kids area is located at maya colonial

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label

would have preferred that the pools here a bit cleaner

the spot is amazing all the staff in the spa superfriendly

the swim out pool

of things to do for adults & kids

kids water park is extra charge, mini golf after 7,

large swimming pool

more servers on the beach would be great. also room service menu could use some improvement.ee

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

the spa available was great went almost every day for the aqua therapy

breakfast til late night room service the foods offered were varied and delicious

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

the spa is a must

dresser -urine stain in the tub -telephone did not work (only in the bathroom/ needed to order room service

the hospitality, the room service was unbelievable..

they even cooked a special kind of mexican breakfast following my recipe

it had a bigger pool

my 2yo and 6yo loved the kids pool too

available for different ages, the facilities, in general, are in good condition, the beach and pools were

spa is wonderful

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

we had a “premium” room for 2 adults + 2 kids, and we could barely fit

the property is enormous and you have to walk a lot but for us it was positive as my kids love that they have

lot of variety in food but lacked flavor, not providing kids life jacket,check out

tropical pool bar had terrible staff everyday.

you re traveling first time and with young kids beware of this place

laundry service was not that great

we also enjoyed our spa time

my kids absolutely loved the kids club

pool was at a lovely temperature

the wifi wasn t for free, and worked only in some parts inside the grand resort.

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

the gym is one of the best i have seen

we also used the gym and had several spa treatments - super

noisy at times . music from the pool.

too many people walking around by the pool and beach trying to sell things.

of slow wifi

breakfast was fantastic, fresh made to order and plenty of choice

the natural pool

the staff was so friendly and the breakfast service was top notch

the breakfast was sufficient for what we need

cost for using the spa

- you would get the same food every where at the property, from room service to buffet to restaurants

kids club, worse i have ever seen

the kids club at the beach could have been better.

kids club, worse i have ever seen

long lines up for breakfast and lunch buffets

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the kids club and pools were just as pictured and really beautiful

little kids club near the beach was underwhelming

little kids club near the beach was underwhelming

there was only one pool available until midnight, the other ones closed at 6pm

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring

staff is really nice and friendly - they did their best to help us with early check in and late check out,

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

however, staff was quite nice and help us to get our clothes to the laundry with no

wifi is dreadful so be aware of this although there is a free business room with computers and

is a great option to go with kids because the beach has no waves at all

aren t even great places to walk because most of the land around the resort is taken up by a golf course that

breakfast is a buffet, weekday was american but we were offered switch to pancakes for the kids which was very

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

gym facility was well equipped, clean and staff very polite

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms

before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks

breakfast and staff were amazing.

for example, lobster in room service was previously included and the chic cabaret show too

good restaurants, amazing breakfast buffet

access to bikes would of been great so we didn t have to also depend of the staff golf carts to pick you up

lift & laundry machines were out of order for the whole 2 weeks that we were there

classic condo, we ll built, sweet pool, code to dolphins and the restaurants, great staff.

great kitchen too

the pool area is so beautiful

taps in the kitchen were not fixed to the counter top ( we didn t report this )

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

the kids loved the swim up bar and all the fun drinks

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

children s water park is exclusive to the explorer club so we couldn t watch our kids play

all the staff and the kids pool aérea

there are not enough pool chairs, so it's a fight to get one

the food was great. the pool area was amazing. the kids classes were great

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say anything

pool was clean

no laundry facilities

no parking valet (you have to park your car yourself)

there is a perfect shallow beach for kids with the fishes right there

tv was hard to manage for ordering room service, it did not work

pool, food, nature and kids club !

rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids

also, the kids water park was super fun my kid enjoyed it

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

beach, staff, food,pool parties,facilities. the best hotel for the price !

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

also not many activities like most resorts or things to do at night to cater to adults only

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

and the night time room service food was not

furthermore our kids could participate in hitting the pinata, and shared when candies where handed out

well equipped kitchen which we used for cooking when we didn't order from the delicious restaurant

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore

wifi connection was not always reliable, but this is to be expected given the location in the

they offer laundry service onsite which is convenient

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

good service you could do your own laundry

the laundry service was a huge bonus

we also used the laundry service at the hotel, that was quick and good

she provides a very affordable laundry service and there is a cute cafe downstairs

the wifi was slow in my room. thats the only negativ point.

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

poor wifi connection

wi-fi reception a bit shaky

laundry is quite expensive. food is average.not recommend the japanese restaurant .

the laundry was not ironed.

spa is absolutely stunning and

stayed as a couple in the adults only hideaway section with diamond club service- and we literally pampered

but did not ruin my stay as found one later and the bar at the pool and the swim up bar and beach food was very

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

beverages were not very boozy and mostly sugar and the gym was subpar and needs to be updated and cleaned more

don't have room service which is quite common when you are in all inclusive

had to pay for wifi and safe

burgers at pool bar so good

the pools were clean and loved getting upgraded to the adults only section of the resort

didn't have (such a real ac because they temperature on my room never got less than 24 ; or real wifi that just

however, they had closed the casino and didn t offer room service because of covid

the bahia kids club was amazing

free wifi

breakfast is ridiculously amazing - chilaquiles made to order

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

from the entrance to the rooms, the gym, the restaurants, it was all very nice

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

requested laundry 3 times and nothing

they closed a pool bar early that 80% of your guests used

the last bar close at 12am

breakfast an hour late or didn t show up at all

restaurants, comfortable rooms, kids facilities

pool is amazing

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

also laundry service was nice

complex of hair 6 rooms with a nice pool

a little more rustic than advertised.? pool wasn t very inviting.

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

laundry service was pricey.

we have been to other adult only resorts before pre kids so if you are a young couple travelling, i would maybe

the spa staff were all amazing

realised that a heavy sales is working at every house to sell you loyalta program pushing you for breakfast with

wifi should be free! it s pricy!

the base level rooms are all very big and private, each has a small pool and you could easily chill out for

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service

about what she would do for us and any little extras like for example setting up romantic pool side or beach

room service selection

vacation days were fun and relaxing, doing the parks in the morning, chilling at the beach and pools later

some moornig the pool had tu much flowers inside

spa is outstanding

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

pool, vegan tacos, vegan breakfast

while everything about the hotel exceeded my expectations, i would not recommend the spa services

a/c issues and some things like pool bar were closed

room service is fast, though food choices are limited and comes cold (i

and plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were

so many pools, great for kids with a water park, food was fabulous and so extensive

guests (this isn't a negative, just an observation), we were hoping for more english speaking kids for our kids

4 days no butter available at breakfast botched previous repair to balcony door, with

the landscaping, proximity to the beach, the pool and food options.

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

lots of pool room

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

beach, pool and activities were fun but the food is pretty bad

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

wifi does not connect to netflix and very poor in live streaming events such as games

the variety of restaurants and the kids pool

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

breakfast dinning was warm and tranquil

beach, but great for relax, combine with work and in overall worth to consider if you only want pool

breakfast could improve (not expecting a resort variety but quality could be better)

like their facilities of kitchen

the hot buffet breakfast provided was good too

/ mattress was not good - we heard other guests complaining too very limited wifi - but wifi across the street

the old man in the breakfast, always happy, singing, show you , the most important is your mindset

beach, the staff are friendly, the wifi is good, the food is good in the normal restaurant for breakfast, lunch

not much for picky kids.

the staff, everyone is super helpful and friendly my kids had a blast the beach is

expensive laundry service and high charges at the atm at the hotel.

the pools themselves are in scorching hot heat and not even the kids area had shade which made me feel always

shared spaces: the gym was filthy, with an unbearable smell making it unusable

additionally, the spa services are very much overpriced

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

from; room service, breakfast, lunch, pool side service (for drinks and snacks) and dinner, all meals

we found that the royal hideaway adults only beach was the best when compared to the other resort beaches along

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on

also, we ordered room service for breakfast and the entire order was wrong

gym equipment was sparse and broken

not having our own laundry room accessible.

it also wasn`t very ecological to throw soaps away and once used towels to laundry daily

gym hours and pools hours they close way to early the beach was a 50min walk food was the

however, the place was really good; the staff, the room, the food, the girl at the kids club

bar staff should be trained not to over serve intoxicated guests

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service

and they could do an earlier show for the kids, take after sandos caracol maybe

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front

gym was not good

gym well equipped

breakfast buffet really good

i recommend for a family vacation with kids or for a quiet romantic vacation

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside

enjoyed the live music in the evening and the aqua gym

do not have laundry service and work with a laundry service that is not reliable

staff was lovely and the view was the pool area very nice hotel

great place! comfortable, super clean, internet , parking, pool , great location

also they were super helpful and gave us a late check out

is a very comfortable hotel with a small swimming pool

i was able to text them while by the pool to make massage reservations instead of going there or having to call

there is a second rooftop bar and pool which was sadly closed during our entire stay.

and kids are allowed, which also gives a different vibe

you don't have any room service and bar is closed after 11 pm

many activities are available and the spa experience was unique

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

breakfast buffet, house keeping up to par, laundry service great, all services used were great

next time with my kids

there were no prawns :/ could invest more in the gym

gym is next door but you can t hear a thing

in mexico, but in europe it would barely qualify for a 2 star hotel: there was no hair dryer; no laundry service

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next

the kitchen is closed in the afternoon and nights.

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

they had a nice pool but was too cold to use

the best breakfast ever!

plenty of parking and free breakfast that was very good

beds not good. noise from the parking lot;

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

location and free parking

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

we used the spa for a swedish massage, it was amazing

the beach really was incredible, almost no one there, direct view at that beautiful sea from the pool

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

facilites - laundry, pool

good laundry service is a plus, easy to wash and dry.

i also appreciated the climate control in the room and the ice machine down the hall and the laundry room

nice clean hotel with some of the fastest wifi speeds i ve seen in the area

it was great that it included breakfast!

i had laundry service as well with fantastic price and as well i had time to stay close to swimming pool,

wifi is accessible and you can ask the host for recommendations on food, places to go and even

good wifi for working remotely

large kitchen that allows you to cook and make tea/coffee great common area inside and outside, with

i love like how every room has its own wifi, so never you have internet connection problems

laundry service was super expensive.

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist

was wonderful we were not told about the kids menu until several days in and it was a great addition

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

wifi was very good and worked very well in all areas

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

great pool area, very good restaurants, great staff. nice rooms

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

the pool is small but nice and refreshing

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

no in room phone or way to order room service that we could ascertain

next to the hotel there s a superb beach bar with best food and snorkeling, hammocks, massage, where people

pool didn't work, a dead animal in the pool, no room service, difficult check in and when we checked out the

changed me items from mini bar we did not consume

the rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view

also booking shows that the room has a kitchen, but does not work and there is no plates or cutlery, i booked

kitchen with a fridge is a good sirprise

in was quick and got an early check in

everything was as expected. nice and clean and the breakfast was super good

bones breakfast available for $6 usd (great breakfast for same price across the street though) & laundry available

very dated, staff very unhelpful (lost most of my laundry which was incredibly expensive) with no apology

cleanliness, safety, a laundry service in front of hotel, delicious cheap food next door, comitive transport

enough, bathroom was flooded, towels were not in the best condition but okay, and there is a nice laundry place

great pool too