also laundry service was nice

loud frogs at night who swim around the pool and hop around the restaurant area

on the territory, and there are no curtains on one window, so this light enters the bedroom - the wifi was a

the breakfast was not enough even for the kids (two toasts per person and some slices of fruits with tiny amount

complex of hair 6 rooms with a nice pool

pool is amazing

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

requested laundry 3 times and nothing

they had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying

pool, spa and restaurant staff!

breakfast and lunch are buffet with many delicious and fresh options, dinner requires a reservation

meat selection at breakfast

the breakfast buffet was amazing

but the coffee could definitely be better for breakfast, it s a little weak and bitter

breakfast is ridiculously amazing - chilaquiles made to order

the breakfast buffet was great also

beautiful property, great staff, loved the kids club!

location, family oriented resort with water park

free wifi

when enquiring about transport to other towns nearby and bad information about given about the casino

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and

they had a great kids program

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

the pools are great and the breakfast spread was amazing

things about this resort that the few could improve should not be mentioned except for the gym - a disaster

great breakfast, lovely staff, great facilities, great activities organized all around your stay

i a junior suite- 2 bedroom suite, very spacious, clean and very functional fir the family with kids

you don't have any room service and bar is closed after 11 pm

lack of gym

the wifi was a tad spotty sometimes - but it always came back.

and kids are allowed, which also gives a different vibe

be sure to schedule some spa time (amazing

laundry service was super expensive.

it would be good to have a snack/ drinks bar at one of the pools at least

most) private swimming pool in the jungle and the great private cenote (1,5 hour tracking) that was included

also excellent wifi throughout the property

visited the property with kids and it was wonderful

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

the spa and grounds are beautiful

first time at an all inclusive so it set the bar high

there were plenty of restaurant and bar options

she provides a very affordable laundry service and there is a cute cafe downstairs

t the hosts offered that we could lig on to their private wifi)

wi-fi reception a bit shaky

poor wifi connection

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

the laundry service was a huge bonus

they offer laundry service onsite which is convenient

we also used the laundry service at the hotel, that was quick and good

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

good service you could do your own laundry

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

very polite service, nice bar and restaurant - delicious food

pool didn't work, a dead animal in the pool, no room service, difficult check in and when we checked out the

there was a lack of communication regarding room service and payment

we re both normally pretty lightweight, but we had multiple shots of tequila from the hotel bar and were

they never found them and only offered us the laundry service, which represent an amount under 10$

was very small, very loud, and right outside our room), the dryer breaking down when we had our laundry being

the door on our room was a bit tricky so not easy for the kids to get in or out of the room.

good breakfast, clean, location, parking, jacuzzi, team.

the pool was nice and there s a pretty cenote within walking distance

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

the location, the comfort, the balcony, the kitchen, the hosts.

the breakfast was nice (and for us enough) and marisa was a great host

breakfast is brought to your room each morning and is lovely

wifi was great in your room/patio and there are

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with

very good location, good breakfast.

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

pool and beach were very clean and private

very good breakfast/dinner buffet

the music from the pool/beach bar at nights was refreshing

one masseuse for the entire hotel and the place they give massages is right in line with where kids play and

you had to eat in the dining hall for breakfast and lunch and dinner

no room service

the bar should make more kind of cocktails

nice owners, great cabanas, amazing location in the jungle with a great pool

is located in the jungle, where there is beautiful peace, excellent food and a beautiful swimming pool

if you want total peace and quiet mexican rivera maya is not a place for you ud83dude09 excellent wifi coverage

private hammocks and private parking for each cabana

perfect for family. great and beautiful garden and swimming pool. very nice hosts

not a good service on the beach. very very expensive laundry service. very.

just be aware the prices for massage and laundry are extremely expensive

the day after i came to the reception specifically asking that i needed the room done and the laundry

resorts and this pretty standard -- lots of in-house entertainment, plenty of activities for kids and families

friendly helpful staff big rooms with comfy beds we loved breakfast, lot of options and everything was fresh

no laundry facilities

room service and the italian restaurant were outstanding

kids and i enjoy our stay at sirenis for 3 nights

choices of pools either for activities( noisy pool we called it) quiet pool, very fun looking kids pool, beach

plus for the hotel for a bar with healthy juice (fruit) that you can enjoy as much as you want

the beach. the infinity pool bar closes a little soon.

room service food pretty terrible beach disappointingb

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

we'd also like to give a shout out to max, waiter in helios and jeovanni bar made at the infinity pool - both

wildlife, definitely kept kids entertained

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

the staff they were very kind with us. the room was very great, very spacious excellent pool.

resort is massive with great pool facilities and kids splash pool

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

staff is really nice and friendly - they did their best to help us with early check in and late check out,

but easy to get around by frequent golf cart service

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

great swimming area on beach - so many great pool options

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

the kids club and pools were just as pictured and really beautiful

little kids club near the beach was underwhelming

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

kids club, worse i have ever seen

the kids club at the beach could have been better.

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

- you would get the same food every where at the property, from room service to buffet to restaurants

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

we have two restaurants back in australia and so we are fussy eaters, there breakfast buffet was the best we

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

pool bar and poolside service for being wonderful people

house keeping did not replenish amenities everyday and room service took a little long.

we feel would be a good idea given the current pandemic, an expanded room service and restaurant breakfast &

the room was well thought out - surround infiniti pool great but very cold

staff was very friendly and helpful. great pool and cabanas by the water.

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

room service

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

vegetarian choices are limited shade next to pool is rare

pool and other amenities, staff

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

the swim out pool

we didn't really like the pool outside our door

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

) rental as well as laundry service

the rooms are right next to the beach, the breakfast and bar are delicious, we even got to make a free yoga

you can order room service that way too

wifi had poor connectivity in our room. worked less than 50% of the time.

pecially size of the pillows) - all was great

rental bike and also laundry, you easily find cheaper in the town

unfortunately, they don't have a kitchen

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

kitchen free drinking water, and fridge available

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

the laundry service was not working

price is a bit high. no laundry bags which would be a must for a place of this category.

the wifi was spotty

we had no fridge in room - kids did

the property has everything you need, restaurant, pool, masseuse, beach access, 24/7 security

had a laundry, and it was well located

everything. beautiful suite. gorgeous large pool.

both pools were really nice

private complex with great pool near center of town 2 blocks from a huge grocery store

directly across from a grocery store and within walking distance to cafes, restaurants, gyms, and everything

wifi was almost not existing

wifi was ok

beautiful hotel and super spacious rooms and bathrooms. huge and lovely breakfast.

room was exceptional, breakfast was lovely and location was great - we used it as a base to travel around, so

the wifi is very reliable

front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others

with good pressure - good wifi - netflix to use - save free parking in front of the hotel - laundry service

even had a cute kitchenette

the pool is too cold to use with kids since there is no direct sunlight on it

didn't top up coffee. gym was quite basic

laundry service is very expensive

we used the laundry service and it was very good

very good experience the lady at the desk helped us with everything and they have a laundry

found it impossible to air dry swimsuits/towels because of this and hotel doesn't offer any laundry services

i gave to the laundry hotel different color of clothes and i got my new white clothes back grey

laundry took 3 days to return

we did also enjoy the pool at the hotel and it was extremely relaxing

added bonus, beach was moments away while also being far enough to escape for some privacy, beach bar had great

they even charge for wifi in the hotel bar

beach club is 1 min walk away, ans the porch is great to hang out and watch the kids play out front

in the week i stayed the wifi connection was very stable

parking is just on the street, but we had no issues

the rooftop deck is absolutely gorgeous, but the tiny pools only entertain the kids for so long

staff, communication, food truck across the street, drink water in the room, fast wifi, nice roof seating area

beautiful, clean, one bedroom apt, with fully stocked kitchen

the bar was open until 5pm

wifi is weak, but doesn t matter, you can enjoy more the paradise

view from the house, the terrace with sunbeds, very supportive and exceptional security guy from parking area

well, i had to sit on a bench next to reception if i wanted to chill out of the room or use the wifi that did

it was also a shame the bar closed at 6 as we would have stayed most of the evening but nothing to stop us from

very friendly staff and beautiful rooms, great restaurants for breakfast, lunch and dinner and roof top with

amazing breakfast and a beautiful pool

to hang out there if you fancy doing a bit of beach time while you're there) great roof top, nice pool altogether

also, the next to this hotel is a bar with noisy music until 2 am

a plus is the perfect working wifi

cheap laundry service

self-service breakfast was available, but we chose to eat outside instead

thought the breakfast could be more substantial.

having access to a kitchen was great since both kids were missing home made food

breakfast was not great, only bread and some cereals

wifi was not working

amount of money, towels with stains of blood i didnt expected, specially when you travel with kids

other reviews have stated the wifi was slow or inconsistent, but we found that it was much faster than expected

the parking was a bit challenging as there are only two hotel parking spots and this is right in the

the pool area is small but nice for a little dip

nice place with a small terrace and swimming pool to chill outside and there s a kitchen which was great to

wonderful pool for relaxing with a very attentive staff that was on site and ready with a smile to help me