several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

the laundry was not ironed.

laundry is quite expensive. food is average.not recommend the japanese restaurant .

we loved the pizza by the pool and also loved the grill for dinner

great choice for breakfast, used various restaurant would rate them as good.

the beach was ok, but had a lot of seaweed and kids (not acceptable at an

she provides a very affordable laundry service and there is a cute cafe downstairs

has smart tv and wifi

poor wifi connection

wi-fi reception a bit shaky

the wifi was slow in my room. thats the only negativ point.

we also used the laundry service at the hotel, that was quick and good

the laundry service was a huge bonus

they offer laundry service onsite which is convenient

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

good service you could do your own laundry

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

the wifi's low bandwidth was serviceable but the network would often cut out/restart which would be

the gym was spotless and well-equipped with high-quality machines one of the best i ve seen at a

golf and time share were a little pushy

poor wifi signal

good food. good staff. many activities/shows for kids.

also the the installations are old, most are well maintained except for the gym

restaurants were not good. japanese restaurant was only good one. no room service.

pool bar closing at 5pm

the closest bathroom for us to use was a 10 minute golf cart ride back to our rooms

the breakfast was probably the best food at the hotel

the kids club was probably the best thing about this resort

breakfast is the best we ve ever seen, staff is super friendly, everyone is smiling and ready to

room service was slow

from the entrance to the rooms, the gym, the restaurants, it was all very nice

best breakfast as well with yoghurt, fresh fruit, you can choose either eggs or avocado toas with tomato

you can hear a lot of birds and other animals around when you relax at the pool

kitchen in our cabina could have been a bit better equiped but was perfectly adequate for a little

also, the fact you have a kitchen allows to cook you own meals, should you wish to

nice owners, great cabanas, amazing location in the jungle with a great pool

requested laundry 3 times and nothing

the pools were clean and a better option for swimming

service and room service was horrible

pool, spa and restaurant staff!

they closed a pool bar early that 80% of your guests used

no laundry facilities

locations with deeper pools where can safely dive or at least jump in without being worried the kids could hurt

was a solid 8 but not very popular with the vegetarians in my group they don t have a good room service

clean, super friendly staff, good food, pools, beach

free wifi, no airport shuttle and rooms were not soundproof

pool is amazing

very comfortable beds, tranquil swimming pool

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill

i didn t like waiting for the golf cars as much as we did, feels like they needed to run more of teen during

service so special) and i would recommend upgrading to the premium experience, ivan around the pool really looked

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes (perhaps

the infinity pool that overlooked the ocean was breathtaking

hotel employee at the bar of tentazione was awesome, loved the spa, and butlers helpful

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

they charge 15 dollars for room service at an all inclusive resort

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

also laundry service was nice

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

very tasty breakfast was served in the area near a pool

the restaurant had delicious food and the pool was key

a little more rustic than advertised.? pool wasn t very inviting.

there was only one pool available until midnight, the other ones closed at 6pm

the drinks at the bar were always so much diluted - not sure if there was any alcohol in any of the cocktails

staff is really nice and friendly - they did their best to help us with early check in and late check out,

wifi was decent throughout the resort

main pool quite crowded but we were able to go to the adults only pools

very noisy as we were close to the bar and families in our building. food could be better.

little kids club near the beach was underwhelming

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

great swimming pools. the kids area/water-park is vey nice and safe for kids.

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

kids club, worse i have ever seen

cost for using the spa

the kids club at the beach could have been better.

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

the spa was also beautiful and our services very relaxing

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14

the gym is well equipped

the gym wasn t as big as we would have liked

drinks came fast and room service was very attentive

pool was amazing, the swim out rooms were great, and the food was excellent

room service

the beach breakfast and lunch are a dream

the spa staff where excellent as was everything in the spa

we loved the daily volleyball games in the pool and getting to know other travelers

the shared airport shuttle may be included but it is horrible

vegetarian choices are limited shade next to pool is rare

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

i loved the swim out pool

a couple of small points like the gym could be colder and they could consider opening the pizza stand slightly

30 as an option for people who didn't eat breakfast

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

the place is beautiful, from the pool to the restaurant

confort of the lodge and pool

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of

there is very little going on in the evening and the bar closes at 10pm

the cocktails at the bar were expensive and not very strong

lack of gym

great set up with everything close to hand - rooms restaurant pool and beach

very accommodating great inclusive breakfast (basically ayce order) decent cocktails at the bar beautiful beach

the rooms are great, i loved the plunge pool and

enjoyed the sofas by the pool and at beach instead of the usual lounge chairs

friendly staff, parking available for rental cars

there are several resorts in one area but we wanted the adults only

so only option was to go to buffet on kids side

pools, the size of the room, the buffet and cleanliness of the rooms, bar service and entertainment

i had so much fun at the music and pool bar so did the beach

the gym was absolutely gorgeous and the shows were fun and pretty quality

the beach , pool and the food

fitness center and pool

kids space staff was not good

ginasio, kids club, beach, buffet choice, facilities in general are very good

lunch buffet by pool was bad and almost never replenished

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

of things to do for adults & kids

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

laundry service was super expensive.

it would be good to have a snack/ drinks bar at one of the pools at least

additional games such as a pool table or shuffleboard would be a bonus

also excellent wifi throughout the property

we were on honeymoon, there were one or two families there (it looks like a wonderful place for kids) but equally

the pool area was perfect and clean

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

cleanliness of the whole place ( room, the grounds, pool

you re traveling first time and with young kids beware of this place

breakfast buffet with omelette station and a variety of food cultures

the bar inside the lobby was the best place to go for a drink

we loved! barcelo maya the beach was the best place for our little kids

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

resort was absolutely stunning, lots for the kids to do

laundry service was not that great

the room was spacious enough for a family of 4 (with 2 almost grown kids)

got overcharged for my stay and for an all inclusive resort, they charge for room service

enforce the rule that small children shouldn t be playing by the pool bar

my kids absolutely loved the kids club

mosquito nets or laundry service (we stayed there a week so needed both) noisy construction site right next door

changed me items from mini bar we did not consume

room service was available, but what's the point when you have to go to the bar to ask for everything

tulum center, and the main beach so you have to drive 20 minutes to find a good restaurant or bar or the beach

no uber, there are no restaurants, supermarket or atm near by restaurant closes at 10 pm with no room service

of slow wifi

wifi was fast

room wifi wasn't working & the shower never got warm

breakfast was simple, yet tasty and healthy

breakfast was fantastic, fresh made to order and plenty of choice

was very small, very loud, and right outside our room), the dryer breaking down when we had our laundry being

they never found them and only offered us the laundry service, which represent an amount under 10$

), quiet, no kids, relaxing, great care of the property

the pool was nice and there s a pretty cenote within walking distance

it was regularly $350mxn each direction to get to a bar or restaurant

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

the breakfast was nice (and for us enough) and marisa was a great host

our delicious breakfast was always welcome to start each lovely day

the rooms, staff, convenience to places to eat, being right on the beach, having a kitchen

the property is very secure and has it's own parking spaces for guests

however, staff was quite nice and help us to get our clothes to the laundry with no

the location the atmosphere the pool the beach where great

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

is a great option to go with kids because the beach has no waves at all

nice bar, water around the bar is warm temperature

lift & laundry machines were out of order for the whole 2 weeks that we were there

staff, huge and updated condo, pool/grounds were beautiful

didn't know wifi for the apartment and were not timely in resolving the issue

classic condo, we ll built, sweet pool, code to dolphins and the restaurants, great staff.

huge beds, extremely well equipped kitchen and a good shower

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

more things for kids entertainment. shows

for kids it s so overstimulating be prepared that when you ask for something or order something,

the room service was great, the private check-in service was very quick and informative with a glass of

breakfast and lunch were fantastic however

and in my opinion this is huge advantage comparig to noisy city center), few restaurants, good wifi

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with

all good. tasty breakfast.

i did notice there was morning pool aerobics but there was no night club at all and they charge for top shelf

location is great, nice pool area and comfortable beds on the beach. the food was good too.

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

the food was great. the pool area was amazing. the kids classes were great

there are not enough pool chairs, so it's a fight to get one

pool should be adult pool at least

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say anything

plenty of beach and pool chairs

my son speaks french english and spanish but could not join to kids xlub as everything children included was

pool would definitely benefit from a good clean

great staff if you have teenagers and for keeping kids occupied

(which was a very average experience) breakfast not until 7

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone

breakfast was fantastic

also, the kids water park was super fun my kid enjoyed it

rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids

pool bar service is very slow and never come

just be aware the prices for massage and laundry are extremely expensive

the day after i came to the reception specifically asking that i needed the room done and the laundry

not a good service on the beach. very very expensive laundry service. very.

suggest maybe salad bar

not enough variety of food for breakfast and lunch. spa services too expensive.

also not many activities like most resorts or things to do at night to cater to adults only

the adults only section got severely reduced and most of the sitting area around the pool is now for

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

not that much of an issue, but if one books and adults-only resort, one expects that

the bartender in heaven and the bar next to umo were beyond amazing

) rental as well as laundry service

well they are everywhere in the park, bar and food are expensive and not that good

breakfast on the beach each morning is one of the highlights of the trip, and the food is

on beach and by the mini pool, eco mindset, surrounding features, hiking, staff friendliness, security, morning

the swimming pool was not appealing.

rental bike and also laundry, you easily find cheaper in the town

unfortunately, they don't have a kitchen

it's cheap but you also get no extra (no pool, kitchen, kitchen ware that you can use, no real common space to

kitchen free drinking water, and fridge available

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

the laundry service was not working

price is a bit high. no laundry bags which would be a must for a place of this category.

it is also location within the national park it s beautiful green and lush

with 3 kids isn't easy and the staff at kai tulum made things as easy as possible and literally bent over

swimming pool which in a normal case we wouldn t have needed

laundry took 3 days to return

pool isn't the biggest so if multiple guest are using it; it can feel crowded

slight downside but not exactly a big deal is that there is no reception or room service after 8pm to 8am and

and caring staff, short walk to the beach, wonderful breakfast that even accommodated us, vegans

nice bar on site around the corner on the beach

the beach is amazing, the swimming pool is a nice addition and the room and bed were comfortable considering

wifi could be more efficient

the hotel has an amazing pool and the staff was amazing too

location in tulum - delicious food from the on site bar served on the beach, breakfast room or in own room

wifi was very bad

had a laundry, and it was well located

good downtown location. lovely pool area. roof top pool and gym were a bonus.

everything. beautiful suite. gorgeous large pool.

private complex with great pool near center of town 2 blocks from a huge grocery store

apartment with kitchen

i gave to the laundry hotel different color of clothes and i got my new white clothes back grey

laundry service is very expensive

we used the laundry service and it was very good

laundry so slow i had to take it back as they couldnt get it done within 24hours like promised

very good experience the lady at the desk helped us with everything and they have a laundry

tiny parking and tiny pool

the pool was great and breakfast rooftop was nice

the swimming pool is also upstairs, but yes the pool is to small to swim

amazon breakfast, friendly staff

there are 4 parking spots out front if you have a car/rental car with you and we never had an issue with

front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others

with good pressure - good wifi - netflix to use - save free parking in front of the hotel - laundry service

was like my dream apartment, high ceilings, beautiful decorations, the color, the balcony, big kitchen, comfy

the ample size sitting space adjoined a spacious kitchen

the internet was good and the bonus was a small kitchen in the room including a fridge to keep water and soda

kitchen was perfect for our morning breakfasts

parking lot available

was easy to find with street parking, it's a couple of blocks from the main centro area and even though its on

our shower didn t have hot water and the wifi was very slow.

also, traffic is bad and the parking situation, especially on the beach, is not great

the wifi was also not working for almost 2 full days

there is very loud music till roughly 1am from the rooftop bar

also, the next to this hotel is a bar with noisy music until 2 am

the management has seen fit to offer only a breakfast and lunch menu

included: a great breakfast (a la carte) and an absolutely friendly and supportive staff

cheap laundry service

wifi was very weak in distant rooms and mobile data was 3g there also.

of living in round houses in a beautiful garden + affordable price for tulum + breakfast and kitchen set available

great location and hostel. clean comfortable beds and a functional kitchen.

ok breakfast