lift & laundry machines were out of order for the whole 2 weeks that we were there

pool was a bit dirty and dated.

great kitchen too

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

huge beds, extremely well equipped kitchen and a good shower

however, staff was quite nice and help us to get our clothes to the laundry with no

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

eenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable

wifi is dreadful so be aware of this although there is a free business room with computers and

- nice pool - rooms are well designed really a great choice for a mexican beach holiday

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and

spa was very

for kids it s so overstimulating be prepared that when you ask for something or order something,

all the staff and the kids pool aerea

the pool was lovely, the staff very attentive, and the food and drinks were excellent

the food was great. the pool area was amazing. the kids classes were great

the food was great. the pool area was amazing. the kids classes were great

annoying that many guests get up early only to leave their towels on the sunbeds next to the pool

there are not enough pool chairs, so it's a fight to get one

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

breakfast was fantastic, fresh made to order and plenty of choice

small pool at the front, beautiful view

wifi was fast

pool filter seemed to not be working quite right, so the pool was a little cloudy

they weren't open for breakfast so was disappointed didn't get to try the waffles

one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

spa is also overpriced at $230 for the cheapest facial

there is 24 hour room service which is amazing for late nights

quality of food , water park and everything was super clean

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

had room service lunch and no one came to take the plates away

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

laundry service was not that great

got overcharged for my stay and for an all inclusive resort, they charge for room service

the room was spacious enough for a family of 4 (with 2 almost grown kids)

enforce the rule that small children shouldn t be playing by the pool bar

not much activities in the evening, casino very small

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

no restaurant on seaside for breakfast and no terrace for

we much rather have door from the snack bar by the pool or room service

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

you re traveling first time and with young kids beware of this place

wifi is unstable in most parts of the hotel receptionists need to be further trained

breakfast buffet was always a hit it was standard american food with other international options,

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

we wished there was a snack bar near the pool/beach

lunch buffet by pool was bad and almost never replenished

kids water park is extra charge, mini golf after 7,

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

grounds are lovely and the pools and beach are

service, beautiful private beach and great shows family oriented too if you have kids barcelo resorts just has

the pool was great and swim up bar was fabulous.

fitness center and pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

lines for the bar were long as there was one bartender

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

there are several resorts in one area but we wanted the adults only

wifi was 3g which was too slow especially in the evenings, could not swim at the beach because of

the pool and the views are beautiful

no bar at the beach or service at the beach

is no bar service at the beach and the staff were very polite but without good training, they don t

truly one of the best beaches ever - kids need

the spa did not have many options, but the massages were fantastic

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

the beautiful pool was a welcome relief from the sun and sand

pool was extremely dirty the day we arrived

the room and the walk out to the pool. the buffets were very good.

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

pool and other amenities, staff

the spa available was great went almost every day for the aqua therapy

plenty of lounge chairs by the pool and on the beach

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

we loved the daily volleyball games in the pool and getting to know other travelers

more options for breakfast

make sure you bring your tip because the staff definitely deserves it from the bell hop to the room service

personal concierge, excellent food, restaurants, room service, and staff

love the 24hr room service

had a poolside swim up room that was fabulous

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

room service breakfast was fine. we live in akumal so location was perfect.

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people

pool bar tenders await staff drinks and

cost for using the spa

- you would get the same food every where at the property, from room service to buffet to restaurants

the family selection is ideal for family with kids

kids club, worse i have ever seen

kids club, worse i have ever seen

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

breakfast was good,lunch was good

the water park was just a couple of not very exciting water slides

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

restocking of water, coffee and mini bar in your room was not happening even after numerous complaints

ordered room service

we didn't know where to park the car with our luggage and there was no apparent parking for the check-in process

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

they charge 15 dollars for room service at an all inclusive resort

dalia and tikkal breakfast had nice variety and decent service

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and

spa was really good

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

sometimes dinner and bar service could be a little on the slow side.

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

also, their mobile app to call the drivers for golf cart ride does not work

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

nothing dramatic, but one morning breakfast that we didn't order came at 6:30am

no laundry facilities

louanne from the spa was wonderful booking treatments for my daughter and i

didn't like the distance between the rooms to the dining room or to the gym

locations with deeper pools where can safely dive or at least jump in without being worried the kids could hurt

the food was excellent and the nightly entertainment was great, kept the kids entertained

furthermore our kids could participate in hitting the pinata, and shared when candies where handed out

well equipped kitchen which we used for cooking when we didn't order from the delicious restaurant

really nice paradise ud83dudc4c vanessa thank you for your hospitality breakfast was delicious and a lot of

wonderful garden, nice colourful details everywhere, the pool is amazing with so many options to sit and explore

wifi connection was not always reliable, but this is to be expected given the location in the

laundry service was pricey.

the kids club staff were excellent

they do have golf carts stations available but you do have to wait

no entertainment, no kids room (because of covid, however in another hotels kids rooms are functioning)

inclusive doesn t include wifi, parking, wouldn t help with luggage

the laundry service was a huge bonus

they offer laundry service onsite which is convenient

the laundry service was very helpful - we dropped off our clothes in the morning and by the evening

good service you could do your own laundry

we also used the laundry service at the hotel, that was quick and good

she provides a very affordable laundry service and there is a cute cafe downstairs

poor wifi connection

what is on the their site no pretention but good service and comfy, good pressure in the shower, wifi in the

wi-fi reception a bit shaky

has smart tv and wifi

laundry is quite expensive. food is average.not recommend the japanese restaurant .

the laundry was not ironed.

the air conditioning and wifi worked perfectly

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

the base level rooms are all very big and private, each has a small pool and you could easily chill out for

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service

you have shuttle to and from some parks every 20 min or so, and have access to all of them already included

room service and mercado san juan are really good too

i would like to have at least the infinity pool open until 9-10. it closes too soon at 7.

breakfast

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

pool, vegan tacos, vegan breakfast

seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool

beach is beautiful as are the pools

the pool layout was a little odd but i m just nit picking

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is

- the buffet breakfast/lunch/dinner, as a lot of choise , altough it can be a little repetitive if you are

so many pools, great for kids with a water park, food was fabulous and so extensive

so many pools, great for kids with a water park, food was fabulous and so extensive

the phone in our room never worked, we tried to order room service a few times and gave up

also the main pool was missing a few floor tiles and my friend cut her foot

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

lots of pool room

the landscaping, proximity to the beach, the pool and food options.

we had a spa and the ladies were great

we were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space

the variety of restaurants and the kids pool

in the middle of our stage they charged us an extra cost because they said the ages of the kids were not being

- they children s pool is so far from adults pool - they might provide more frequency of transportation to

like their facilities of kitchen

breakfast was perfect (very well served, and tons of variety)

lots of towels, lots of kitchen gadgets and pots were available

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

we were told we cannot use the water provided in the gym when another staff told us we could

too many kids in the regular pool and not in the kids pool

too many kids in the regular pool and not in the kids pool

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

/ mattress was not good - we heard other guests complaining too very limited wifi - but wifi across the street

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard

expensive laundry service and high charges at the atm at the hotel.

staff were exceptional, particularly the amazing isis and jess in riu land kids club - our daughter fell in love

and covered parking is big and safe

music by pool could be a little quieter

pool was very basic and play equipment outdated

i checked with the guest services on getting laundry service since we had an extended stay, and i was told they

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

it was fun that they have a casino, but they play by different rules and are a bit shady so you have to really

check-in process, need additional shows and events. the gym was below average.

we requested bottom floor and close to pool

location breakfast daily with a view by the beach

the gym was not good equipped and the material was a bit old.

i recommend this hotel if you go for all-inclusive-adults-only

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching

pool service was great

it also wasn`t very ecological to throw soaps away and once used towels to laundry daily

not having our own laundry room accessible.

kids in the pool got a little rowdy during one week we were there, somebody needed to blow the

there were many things to do like tennis, golf, basketball, table-tennis and gym

however, the place was really good; the staff, the room, the food, the girl at the kids club

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

restaurant and bar staff were all extremely polite, helpful and attentive

delicious drinks in the bar :) rooms were quite spacious and comfortable - nothing to complain about

gym was not good

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front

staff ,long queue to get drinks and absolutely noo many sunbeds ,its pretty hard when you have kids and many

nice clean rooms, lots of activities for the kids. the restaurants were fantastic

kids enjoyed the entertainment and kids club

the lack of bars and entertainment

spa massage at maya sister hotel very good

do not have laundry service and work with a laundry service that is not reliable

wash clothes, also got a room with a kitchen

also they were super helpful and gave us a late check out

the wifi was excellent and there's a desk great for working

there were a pool, a gigantic beed, elevator, the best wifi we have had yet, tv with netflix and good service

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

breakfast buffet, house keeping up to par, laundry service great, all services used were great

the kids loved it and felt very comfortable going around and taking part in the kids activities

limited parking, had to stack cars behind each other some days

only 1 bartender at the pool

the closest bathroom for us to use was a 10 minute golf cart ride back to our rooms

the kids and teens clubs are amazing

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4

good food. good staff. many activities/shows for kids.

also the the installations are old, most are well maintained except for the gym

in mexico, but in europe it would barely qualify for a 2 star hotel: there was no hair dryer; no laundry service

the full kitchen was also appreciated

no towels available in gym

hotel was very nice and comfortable, the swimming pool is nice and we enjoyed the space, the beach is 1

incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

a dirty pool

good location, pool had a good size as well as the rooms

great service and excellent customer service also free wi fi and clean pool

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

plenty of parking and free breakfast that was very good

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

this hotel offers great service and excellent buffet breakfast. will definitely return!

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

i also appreciated the climate control in the room and the ice machine down the hall and the laundry room

facilites - laundry, pool

good laundry service is a plus, easy to wash and dry.

convenient parking

location worked perfectly i could save on parking by walking or riding bike to the nearby mall

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

good food althrough out the trip but the breakfast buffey definitely stood out

the breakfast was probably the best food at the hotel

the spa is incredible, and highly recommend

i had laundry service as well with fantastic price and as well i had time to stay close to swimming pool,

apartment cleanliness was superb, beautiful grounds and sparkly pool

i will be getting one for my home in the united states ud83eudd23 the bed was heavenly, shower, kitchen, everything

wifi was very good

the kitchen is fully equiped

requested laundry 3 times and nothing

not everybody could speak english, we called room service and they didn t understand what we wanted to order

(2) tissue paper ended, room service cleaned and did not replace it

fantastic, completely unexpected, shows - great restaurants, with amazing dishes - good kids club, very

beds, easy to move around the big resort with the golf carts, lots of entertainment for the kids, the auma

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

small shallow pool

the pool is small but nice and refreshing

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

very nice room with huge balcony breakfast included was an added bonus

the roof pool & bar with a view to playa del carmen s 5th avenue, is exceptional experience

everything was as expected. nice and clean and the breakfast was super good

only issue was that we requested room service although as we d paid for the room during check in the staff

the roof top pool and bar was beautiful, but we sat at the bar for 30 minutes while no one even acknowledged

very dated, staff very unhelpful (lost most of my laundry which was incredibly expensive) with no apology

enough, bathroom was flooded, towels were not in the best condition but okay, and there is a nice laundry place

bones breakfast available for $6 usd (great breakfast for same price across the street though) & laundry available

cleanliness, safety, a laundry service in front of hotel, delicious cheap food next door, comitive transport

is only a few minutes from a beautiful beach and 5th avenue, pool is lovely size and very refreshing after a

really friendly staff too who helped us with getting some emergency laundry done when we arrived after a very

the wifi was amazing

pool close to 5th av. parking

pool is perfect for kids with large areas that aren't deep, plus jacuzzi (same temp) with waterfall

the pool area was lovely and you could get a great massage from the waterfall

next to the hotel is a lady who does laundry, the best italian place cafe italiana playa and a lot more

the free breakfast was nice (toast and banana bread and fruit, granola and yogurt) and you could pay extra

great pool

breakfast

the wifi doesn't work properly in the room at the 2