good wifi

not very spacious, and we were lucky to be off-season

breakfast was expensive at 12 euros and waitress was very brusque at meal times.

especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

i loved the countryside, the spa is little but nice and i loved the artic treatment.

we used the kitchen for preparing some food in the evening

the house has probably six rooms and communal access to a good kitchen

lovely kitchen to do your own cooking if you want to

good breakfast

room, private bathroom, off street parking, close to motorway routes, pleasant owner, free wifi, breakfast

wifi: personal infos required for access, exposing oneself to potential marketing harassment &

there were two big groups of schools kids and we had no space to have breakfast

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us -

very convenient bar restaurant opposite

wifi was not working properly.

i wish they would have had laundry service or washing machine.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

good parking

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

i coulnt open up the lock door from the room through the app, neither connect wifi

there wasn't room service either

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

the laundry doesn t work and the shower broken

bit short of kitchen utensils

a express supermarket one min walk away with lots of food options that we could prepare in the kitchenette of

is a bit of wear and tear in the decoration and kitchen utensils

great park for walking our dog close by and really handy having a small kitchen after a long days drive

no wifi in the rooms :/

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

the wifi speed was 85mbit/s

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

there is no pool that you can access, you have to pay separately, even if you booked the most expensive room

hotel, welcoming staff, large comfortable rooms and large ensuite, bar and restaurant on

we did not go to the spa, as our time was limited, nor did we order room service

no kettle and spa was very expensive.

the kitchen equipment very old

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

noise at night from the bar near by

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

a short walk to the guggenheim museum in one direction and the old town bar district in the other

location not great, expensive (but there was a conference on) and poor bar area

breakfast was additional 11 euros and was amazing, it had local products

breakfast could be a bit upgraded.

room service was excellent

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

bar was well stocked with friendly staff

the hotel has a restaurant and a bar with good food and well-priced

niggle was lack of 24hr room service

dry cleaning service despite it being listed on the in-room laundry information

good restaurant, more than adequate gym, friendly staff

reception & room service staff were really attentive and helpful

hotel, very friendly staff and the bar was fab

the wifi worked perfectly too

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

the view to the inner court with people s drying laundry was a bit depressing.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

should check the pet friendly policy, animals are accepted in the hotel (20 fee per night) but not

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

the breakfast was wonderful!

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

next to noisy casino

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

learned that due to covid the roof bar, gym and laundry are closed

they also managed to accommodate my request for an early check in

wifi not so good in our room

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

the shower was great only downside no english speaking channel on the t v we didnt use mini bar so cant comment

wifi can be patchy

good fast wifi

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

the bar is also great

child seat in restaurant, not so good breakfast for kids

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

hotel bar is lovely, and used by locals too

gym, pool, lobby and room- all was great and service was all perfect

no room service menu in room, no coffee making facilities in room.

swiming pool clean and good and gym is excellent

gym was additional cost, didn't like that

wifi only worked in the lobby, not the bedrooms

asked for laundry service and reception informed me to leave the plastic bag in my room

helpful staff made an effort offered a discount on the pet policy - see below

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

even a small spa or spa facilities would be a great addition.

is difficult to know where to request more as there is no hospitality department in the hotel and room service

to open the room got deactivated and did not work for the gym room (but the staff quickly helped and fixed

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

(my rooms is larger than my kids’

the wifi didn't work very well but this was the only thing to improve from the hotel side

good location and a very clean hotel with a great breakfast.

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

fabulous rooftop bar to end the day

limited hours for swimming pool and spa

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

it is not posible wifi connection

kids screaming in the hallway which the hotel can t control but yes a bit noisy

location, the comfort of the room (with terrace), the bar with good drinks and food, the convenient parking,

lovely bar area

on one occasion we had room service, we didn t have to wait too long and it was delicious

wifi was fast and reliable

the swimming pool was cold.

used the laundry service twice and both times we received our garments back already in the afternoon: this

gym doesn't open until 1000h. shower was a tad narrow.

excellent up market tapas bars nearby

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

wifi worked well & good choice of television channels

- excellent breakfast - good wifi - gym was ok - free water in the

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

gym was clean with good selection

wifi is either free and extremely slow or paid (that is for 2023 absolute joke to pay for wifi)

good wifi, tv with international channels

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

breakfast was perfect with good quality food

perhaps book spa treatments before arrival?

we travelled with kids, a small playing area could have been nice

friendly staff, good breakfast and only a short walk to the ild town and the guggenheim.

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

breakfast choice was huge

location, friendly staff, cleanliness, quiet rooms, fast&free wifi

wifi was also excellent t and never failed us

the breakfast was varied and delicious

very expensive, no in house options for lunch or dinner, except for a very limited room service

i tried to order their 24 hr room service (according to the menu) at 5pm and they said they didn't serve until

spa was ok but the hammam not hot enough

the gym could be bigger. prefer a softer bed.

little effort appeared to be made to get the nightdress back from the laundry

the swimming pool was not available at the time of our stay.

genius loci, close proximity to the museum. parking & pet-friendly.

however the mens' shower by the pool and gym was excellent

too many unsupervised children in the pool/gym

my shirt got lost in the laundry

wifi is not so good (6 floor) and the breakfast could have more variety.

we loved breakfast on the terrace (it was a bit expensive but worth it)

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

the gym could have more diverse equipment, though it's not a big deal.

a gym

only significant issue was that the wifi was poor in our room

the various restaurants the location the room service

staff were excellent and room service was very good

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

great pet friendly hotel. parking in building was tight but convenient.

again should not say pet friendly as breakfast separately as no outside terrace

it was pet friendly, but no water bowl for the

there's quite a few restaurants around also, we were just surprised to find them all without a kitchen in

wifi reception in room was poor

there was something like a kitchen with microwave, coffee and snack machine

wifi was not good

very helpful and friendly owner. it was very basic but clean and comfortable. also good wifi

very slow wifi, if you plan to work from hotel - be ready to use mobile internet

there was good parking & ev charger available for use

wifi is a hotspot and not all devices can connect, my kobo e-reader couldn t connect

to join us for breakfast and were told no breakfast for hotel guests only also tea / coffee room service - not

no room service.

was very large and wifi connection was really good

euros for my pet to sleep on a bare floor

the speed of the wifi could be improved.

staff friendly and efficient/restaurant staff excellent/ dinner outstanding and appetizers at the bar wete first

we had problems with the wifi.

we had dinner and breakfast at the hotel, the dining room and bar were nicely

wifi was quote poor.

the architecture and the style of the hotel. private parking

stop in the bar as there wasn't any bear on draught

wifi

laundry bill was expensive

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

unreliable wifi

no mini-bar in the room the wifi in the room was very bad