the man in the laundry room came to the desk and asked if we ve been helped because we were waiting so long

room was next to maintenance and hotel laundry, so the noise of doors closing kept us awake

while the cost of laundry was low, working the coin collector on the washer was hard to operate, and i had to

it was great to be able to do laundry for only $2 per load

staff was very friendly, pool & hot tub were great, breakfast was good.

breakfast was poor - it looked nice and everything was clean, but the eggs and sausage weren't

the pool was not as heated as i would have liked.

breakfast, pool, and location

to find, great staff, nice breakfast

fitness facility and pool

did not eat breakfast.

while we didn't use it, the kitchenette arrangement would be a plus for an extended stay

no hotels, no workout room, no protein for breakfast.

the free breakfast is better than that in places twice as expensive

small room and no parking lot.

location was good & not crowded. on site laundry was convenient but pricey.

the breakfast was great and the location was wonderful,easy access to and from interstate

loved having a pool and breakfast!

parking lot was darker than would prefer

carpet had a dirty sticky feel

no change for laundry machines

the front desk had no change at any point for the laundry facilities and there was no change machine

no lights on in parking lot

pool could have been open earlier and the tv wasn't great bc i was unable to figure out the guide

the staff was very nice and very helpful. the pool was nice. room was clean.

laundry was piled up in hallways for days

breakfast area very neat, but only bagged breakfast items to take to your room due to coronavirus

pool and breakfast hours could be longer.

early to go take a friend to surgery and the staff made sure our friends wife and ourselves had breakfast even

nice room with plenty of space and a kitchen.

that it has laundry facilities on site. and the pleasant atmosphere.

the laundry room was nice even though some were out if order and we lost some money

no vending machine for even coffee let alone laundry use

were no amenities except laundry which wasn't necessary for us

entrance into parking lot from highway was really ud83dude28 scary

that you could do laundry and relax and swimming pool play games

the laundry facilities were free and in good working condition

i lived my room, and the free laundry facilities

pool needed to be treated

indoor pool was unusable

guess the only thing i didn't like was the fact that there wasn't laundry facilities for the

breakfast had a good taste and clean

the dates we stayed, the pool and breakfast bar was closed due to covid19 restrictions

breakfast and common areas were very clean

breakfast was good with lots of options. the swimming pool was clean.

the breakfast bar and the pool

the breakfast was wonderful

kitchen staff was very accomandating

not enough towels and the pool was closed

let them know the wifi didn't work they didn't want to reset it they blamed on the guest there's nothing wrong

the staff cursed us out for putting dirty sheets in her laundry, laundry basket, the management, embarrassed

laundry room was out of order

laundry facility was small, but worked well enough for just one person

desk about fresh towels she said i needed to come get them, i also told the front desk that the laundry rooms

swimming pool was dirty, laundry impossible to use

room closest to the exterior door (lots of traffic coming and going) and the room was next to the laundry &

the laundry room had empty vending machines

smell of marijuana that was in the hallway, that strongest concentration was near the laundry room door

also used the laundry in this area which was nice so we did not have to pack up dirty clothes to take home

my kids loved the hot tub and comfortably heated indoor swimming pool

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

tv didn't work but on only one channel,couldn't change it,no wifi like the sign says.

needles outside i parking lot everywhere

the room didn t even smell like they re pet friendly like other places but they are

parking lot had people working on cars in the back lot

someone throwing up in the parking lot

they put you in a pet room and expect you not to get anything on there white sheets and then keep your entire

the breakfast was not great . only pastries and drinks were available.

no breakfast although said it did

in need of remodeling, and improved breakfast offerings.

no breakfast

there weren t good breakfast options

the breakfast was simply awful

was in our price range, but you get what you pay for. breakfast was offered.

breakfast was disappointing for a comfort suites

they dont have breakfast

the pool was also very clean

the hot breakfast is a bit weak.

parking lot and sidewalks were covered in ice

clean with plenty of parking.

eggs at breakfast

no ventilation in bathroom, some hallways were hot and smelly, ice machines out of order, laundry machines out

for a room for 4 people and when i asked for more i was told they had to get them out of the laundry

no vending machines or laundry.

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

the laundry mat and ice machine is out of order

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

clean room laundry facilities breakfast location

the room was so clean and comfortable and the breakfast was really nice with several options.

didn t eat the breakfast

breakfast was really good cooked perfectly. rooms were clean staff was very hospitable

i wish that it were slightly cleaner and that they had guest laundry.

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

easy parking

breakfast was average for a nice hotel.

it was very convenient and the only problem was the pool was out of order

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

elizabeth, the breakfast attendant was so nice

breakfast could use more variety

free breakfast, good internet, free parking

cleanliness and location and good breakfast

t do more laundry

wifi was complicated could not get it to work

easy and free parking

pool and hot tub was awesome

great little kitchen came in handy

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

pet friendly, which is fine

the entire room reeked of pet urine

wish the bar would have been open so we could of had a night

laundry room needs to be cleaner

everything the full kitchen was a surprise

full kitchen with dishes and cookware

full kitchen and big desk

decent fitness center

where to wash your laundry

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

parking expensive, road noise from interstate, food and bar expensive, no laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

thing i would recommend is microwaves in the rooms and laundry on-site

very negative experience with a staff member when ordering room service

breakfast was not included in the rate but it was very good and reasonably priced

the breakfast was lame. offer something healthy along with pastries! my wife is diabetic.

and right next to the room was the gym that's open 24 hours so i hurt people in there working out

our kids particularly liked the interactive exhibit by the elevators

guest laundry and gym

staff, laundry not available because of broken machines

the property was clean, and we appreciated having access to a laundry room

laundry facilities on site

the breakfast didn't have any dairy-free options. soy or almond milk would've been wonderful.

laundry amenities and kitchenette

pet friendly place with a great location for park walks

was really good room was perfect and clean everything on place and working conditions, the breakfast time is

also the hotel was pet friendly

kids running in hallways late at night - body slamming door next day repeatedly after clerk

a nicer bar and restaurant

indoor pool only

were very disappointed that the pool was not heated

no breakfast do too cov 19. the staff was very nice.

breakfast made to order clean pool the kids enjoyed

laundry facilities are downstairs with a great-looking fitness area

however, hotel s bar was the part of the stay

there was no pool or anything for kids

no pool or fitness room.

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

did not use pool due to strong odor of chlorine. workout facility was fine,

like the whole r room the bed was very comfortable the pool was nice and the fitness center was good to the tv

pillows, nice staff, great location, easy to park, great for dogs and business, great pool, great breakfast

i would have liked for them to have a guest laundry room

no hot tub or laundry area for guests. not really really a relaxing place.

the pool was disappointing, no laundry, no room service.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

being charged for breakfast buffet. it should be complimentary, especially for kids.

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

the music, atmosphere, bar and porch restaurant was 5 star

restsurant hours no room service no concierce access ( i am lifetime gold and paid over $200

kids cancer alliance gala

the webpage i booked from said the hotel had a pool and hot tub and it only had a pool

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

they have a cash bar in the lobby

pool was freezing so my kids didn t swim, the shower was falling apart and there was mold in the ice bucket

the size of the room was average. wifi connection was fine.

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

clean, extremely friendly and great breakfast.

little kids in gym area at all hours was bothersome

pool was open

pool wasn t open, and only had muffins for breakfast.

also the free and full breakfast was great and all my kids loved it

breakfast bar was great and the staff worked hard to keep everything clean and stocked for all the

we got the kids ready for a late swim and were told that we had to go across the street to the hampton inn

a lot of kids

the gym had all the required equipment, a swimming pool, and laundry facilities

loved the full kitchen that was available, along with plates, cups and utensils

unfriendly, and to top it off i had a birthday party for my kids and they were saying i left room of cake crumbs

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it

well, if breakfast could be served till 11 am, this would have been awesome!

petty but

it s right across the street from a 3 am bar and it was very noisy and woke me up.

bar was incredible

i wish this hotel was pet friendly.

gym facilities well equipped and well maintained

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

clean. birdies. valet personnel helpful. pet friendly.

the downstairs bar was closed and the breakfast wasn't advertised well

the rooftop bar was also picture perfect

loved the room and the bar on the 6th floor with a nice view

we had ere also very pleased with you being pet friendly and treating our dogs so well

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

the seelbach bar has delicious food and a wide selection of bourbon and alcoholic beverages

the hotel offers room service but room service was paused

the bar area is very nice-try to hit happy hour or it's abit more expensive

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

room service was not good. food service took a long time (45-60 minutes) and it was just ok

pool closed due to covid

we also enjoyed the breakfast in the morning as it provided with an omelet bar and waffle station

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

the location was perfect. staff was nice. food and bar on site

couldn't use the wifi

was small (we had a king), bathroom was good size, restaurant was slow, bar is small but friendly, hotel staff

guest laundry also a bonus

pet friendly but didn t really have any grass outside of hotel for our dogs to go to the bathroom

we even had an delay the next day with our business in town and they allowed a late check out

this hotel, restaurant and bar certainly delivered

comfortable rooms, liked the pull out couch for our kids!

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

service was excellent, from valet parking to check in to dine-in brunch to room service late dinner

huge bourbon bar and knowledgeable bartenders

es the shuttle service is amazing)

lab the shuttle bus driver was superb guiding us around the town

laundry was in a wonderful area

it's more logical that extra fees should be charged only if the pet makes a mess, shed hair, etc

pet bags and trash can available

it was clean and pet friendly.

if your you are going to be a pet friendly hotel, it needs to be done in such a way that they don't disturb

we had to sit in the parking lot from 9 am until 4:15 pm before i could check in

pool limited due to covid

hotel exceeded our expectations. breakfast is one of the best breakfast at any hotel

security patrolling the parking lot, close to shopping

everything from the bar to the room

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

the pool felt nice and breakfast was delicious

the pool smelled like mildew. the pool water looks green instead of clear

easy way to find quarters for laundry room.

modern facility with pool and laundry

you also can use the laundry room or buy some snacks and drinks from a little market

convenient laundry room

the wifi in the one room didn't work & the fridge in the other room we had didn't work

the waitress was apologizing for the kitchen staff

the bar area is open at night and one of my friends had a burger one night

pool was closed

the kids enjoyed the pool

wish it had a jacuzzi and sauna in the pool area

to everything you really need, facilities were clean, laundry room available & front desk was helpful

the wifi was strong

the staff was understanding and helpful wish they had room service.

garbage everywhere around the parking lot

the weird round-about in the parking lot.

only go through the front door which is narrow, making it hard to go through with baggage and kids

however the fireplace didn't work and we found clothing items in the room that did not belong to anyone in my

the 2 bed suite came with a fireplace, which came in handy as it snowed unexpectedly

only concern is they are pet friendly but i couldn t find a designated area for pottying the dogs

full kitchen, room, pool

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

i have huge dietary restrictions and a full-size refrigerator in the kitchen area was a tremendous blessing to

love having a suite with kitchenette

early check in was accommodated; rooms were comfortable

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

my boys loved the pool and the workout room

parking was great

no silverware. kitchen staff were rude.

the pool was quite small and the basketball court was as well.

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

coin laundry available for guests, with new washer and dryer

the laundry/vending area was nice, but only had one washer and one dryer

laundry facilities didn't work with a normal load

i liked the bed and the easy laundry with soap at the front desk $1.00!!

quarters to use laundry facilities

dryer in guest laundry not

the laundry facilities are super helpful

the laundry room could have been bigger

breakfast was excellent very tasty

no extra charge for parking, and the person at the front desk helped us out with some suggestions for places

breakfast was not so great

wifi was down due to christmas day bombing

there's a wonderful japanese restaurant in walking distance (across the parking lot)

modern look; pool table

clean and tolerable of kids

room was clean. staff was friendly and helpful. good parking. food options available 24/7.

kids got thrown out of the pool, because it was requested by a party

and the parking is free unlike the aloft downtown

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

staff pleasant and helpful, parking great one level. laundry facilities great.

laundry facilities no option for single load packets to buy

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

bc it had roaches and i had switch rooms and then tried to charge us a $53 pet fee the morning of checkout saying

we did not use the pool or anything like room service or laundry

restaurant and bar was under construction.

they had a shuttle take us there

bar ran out food and beer every nite manager wouldn t get beer out of the back she was very lazy

limited parking

free shuttle service to anywhere within 5 miles of the property. clean room and large.

microwave was outdated and missing a knob and the shuttle service was inconsistent due to the lack of staffing

the view was fabulous and the pool was perfect

our bar tender sunday evening was a delight

booked here so my kids could use the pool. pool was gross, not clean at all

floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry

the people and the breakfast were highlights. didnt use but appreciated the laundry machines!

clean and breakfast options

the breakfast options.

i wish it still had a hot tube. but the pool is nice.

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

very clean , good breakfast

should have been a little less expensive since no extra's ,breakfast bar and gym not available due no cronos

limited breakfast options. other than that, nothing negative here.

this is the weekend fir big basketball tournament and not having the laundry option was

the gym is soooo hot

check in was fast and very friendly. modern style decor, with updated lounge and bar area

soak in the bathtub,it was not deep enough it's ok for showers but not taking a bath for an adult kids

the booking said we were supposed to get free breakfast

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

the best thing was their breakfast, i always book a location that offers free breakfast and theirs does not

pet friendly, super convenient to the airport and expo center where our event was being held.

bonus: pet friendly

decent location with easy access to parking. alright for a one-day stay in louisville.

the breakfast was ok i just thought there would be more of a selection.

parking was convenient

site states it has an outdoor pool which doesn't exist

the staff was extremely friendly and i love that there s a gym

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

convenient to exposition hall. comfortable. clean. breakfast.

clean bedroom and bathroom; wifi works well; closed to the airport (by car); comfortable bed.

needs indoor pool

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

awesome hotel. bed,exercise room,pool all great. clean rooms and a great staff.

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

pool and a conveniences

finally, a real breakfast in the morning ud83cudf04

staff, clean common areas, pool and room

the pool area is very nice and the water isn t freezing which was a plus

the free drinks, breakfast, and wifi. also the staff

they were doing so everything was a long wait check in ,check out happy hour,breakfast and pool

daughters were sad there was no waffle station at breakfast like the downtown buffalo location

room is clean and breakfast is nice

loved the fact that our little dog was welcome to stay with us! convenient pet area!

room was comfortable. kitchenette is well-appointed and there is a real freezer.

not sure if the water heater was out but the kids were still able to enjoy it

girl was awesome on multiple occasions even helped point out the drink coolers and snacks for my kids and the

my kids loved the pool

stay was great other than rude neighbors with kids pounding on the wall until 10pm

cleanliness--housekeeping does a good job; staff; good linens and towels; size of room; plenty of parking;

food near for lunch and dinner, good wifi, free breakfast. great for a few day stay

not enough parking

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

across the hall was the laundry and maintenance room

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

then when we leave he s in laundry room just looking at us

location, laundry area, breakfast, hot coffee, comfortable rooms.

only one dryer worked on the laundry room

much activity, there was a disturbance with another guest having their clothing stolen from the laundry, the

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

and there laundry service is kinda on the high side which i just walked across the street

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

everyone from front desk, laundry to housekeeping felt like family

the pool was small. the kitchen area for the breakfast was very small.

parking was easy and the hotel is in an easy to access location

could use an indoor pool

was a huge swimming meet in louisville for kids 8 -14

was no clean towels available there was only one person doing laundry for the entire hotel

needed to do laundry and it was no charge, wow, this was very good, never ran across this

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

there was a laundry room or storage room nearby

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

most kids wont like these flavor pallets, sometimes simple is better or at least give that option

wish pool opened earlier and wish they had a hot tub.

shuttle service was amazing

the staff said they chased kids all night

clean and breakfast was great.

clean, big rooms, good hot breakfast, nice bar area, clean pool, easy ability to control the temperature in the

bad wifi

there were 30-50 kids running around the lobby and elevators, unsupervised

my room, the pool, and laundry room was clean

great breakfast room spacious will definitely book again

they offered a shuttle as well

room was spacious and we didn t feel crowded with our 3 kids

24 hours shuttle service on demand. it was clean very nice hotel.

i had an issue getting my laundry cleaned, it was never sent out.

luckily we had wifi or my kids would have went stir crazy until bedtime lol

shuttle drivers were the best

so i needed a place with a restaurant, pool, free shuttle to the airport, near the airport (less than 5 minutes

pool was very small, no complimentary breakfast