room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

no wifi in my room

the room didn t even smell like they re pet friendly like other places but they are

have gathered enough money to stay for the night i was offered to buy both drugs and sex in the parking lot

they put you in a pet room and expect you not to get anything on there white sheets and then keep your entire

budget friendly comfortable beds. free wifi and pet friendly

someone throwing up in the parking lot

no breakfast

in bathroom, floor seemed sticky, no blanket on bed, towels rough, breakfast way below par--might as well not

i will say is i wish they had a better breakfast selection, what i mean by that is when i have stayed somewhere

the breakfast was not great . only pastries and drinks were available.

no breakfast although said it did

the breakfast was simply awful

was in our price range, but you get what you pay for. breakfast was offered.

breakfast was disappointing for a comfort suites

they dont have breakfast

amazing pool, free laundry!

for a room for 4 people and when i asked for more i was told they had to get them out of the laundry

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

my husband went to exchange it he was told that they have had trouble getting people to do the laundry

very nice to have a free laundry machines to use. pool was great

swimming pool was dirty, laundry impossible to use

was snooty went to the laundry room to get new towels and turn dirty towels in the housekeeper was rude and shut

laundry room was out of order

the staff cursed us out for putting dirty sheets in her laundry, laundry basket, the management, embarrassed

laundry facility was small, but worked well enough for just one person

the pool was extremely cold

the beds are ridiculously comfortable. everything was clean and nice. breakfast was also good.

pool was closed

breakfast area had many food choices

the hotel was in a great area and for the price breakfast

guess the only thing i didn't like was the fact that there wasn't laundry facilities for the

that the pool was outdoors. was wanting an indoor pool

clean, breakfast, staff friendliness, size of room.

breakfast a was very good variety & better quality than most

stayed there for 2 nights and wanted to use the pool

that you could do laundry and relax and swimming pool play games

i lived my room, and the free laundry facilities

the laundry facilities were free and in good working condition

the kids enjoyed the pool

pool was closed no free wi-fi unless you were signed up for the rewards program

laundry was piled up in hallways for days

outside pool, grill, fire pit all clean and well lighted even after dark

if it wasn't for covid 19 we would have enjoyed everything it has to offer like the pool and the nice outside

were not ready at check in time and were not clean, pet fur on furniture, carpet and sofa

the kitchen was well stocked and organized

that it has laundry facilities on site. and the pleasant atmosphere.

no vending machine for even coffee let alone laundry use

were no amenities except laundry which wasn't necessary for us

the laundry room was nice even though some were out if order and we lost some money

location was good. pet friendly

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

location was good. parking was pentiful

one ev charger on property

free breakfast, good internet, free parking

elizabeth, the breakfast attendant was so nice

t do more laundry

easy and free parking

no pets in area where we were eating breakfast!

i do like the fact that this hotel is very pet friendly

it was clean and new. had a whole kitchen. i felt like i was in an apartment. great location.

no change for laundry machines

the front desk had no change at any point for the laundry facilities and there was no change machine

pool was closed no hot breakfast ice machine broken mold in bathroom ceiling and where there had

breakfast is fantastic

the breakfast was amazing

where to wash your laundry

parking expensive, road noise from interstate, food and bar expensive, no laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

thing i would recommend is microwaves in the rooms and laundry on-site

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

breakfast

friendly staff, location, art in the hotel, and good gym facility.

our kids particularly liked the interactive exhibit by the elevators

great staff! fabulous rooms, breakfast, artwork. so much fun!!!

the staff was excellent, from the front desk to the bar and the restaurant

laundry amenities and kitchenette

wish there was a more pet friendly grassy spot to walk, but the location is downtown louisville so it is a

in the garage kinda sucked as a single mom with kids

in the garage kinda sucked as a single mom with kids

kids running in hallways late at night - body slamming door next day repeatedly after clerk

laundry facilities are downstairs with a great-looking fitness area

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant

was very pet friendly which is a plus but we weren t aware before arriving and it was many many large dogs

no pool or fitness room.

pet friendly

many breakfast options nearby

breakfast made to order clean pool the kids enjoyed

loved the bar soap

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which

the bar also serves food

the property was clean, and we appreciated having access to a laundry room

laundry facilities on site

guest laundry and gym

staff, laundry not available because of broken machines

room, great rate and breakfast included

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

room we were in felt more like an apartment/home which was so nice, especially with our kids

alot of people in the pool and kids in the jacuzzi like it was a pool

room comfortable bed location to downtown louisville pleasant staff, especially breakfast

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

i would have liked for them to have a guest laundry room

no hot tub or laundry area for guests. not really really a relaxing place.

the pool was disappointing, no laundry, no room service.

no late night room service

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

had a roll away bed (that literally was almost the size of a full and was so comfortable for my kids it fit 3

pool was very nice

room service beating on my door 2 hours before check out.

kids enjoyed the indoor pool

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

room was great and breakfast was a nice bonus.

the bed was very hard and the cable on had 1 stations for kids. not alot of choices

place in downtown, but there were loud kids outside of our room in the hallway late into the night which made

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

clean, extremely friendly and great breakfast.

the rooms were very clean with room service everyday that we were there

the breakfast was amazing i am definitely staying here anytime i have to come to louisville

a lot of kids

stated breakfast wouldn't be served nor the pool open and the gym closed

out bagged breakfast in the morning was a good idea considering the pandemic

had no issues or concerns the entire time i was there with my wife and 3 kids

also the free and full breakfast was great and all my kids loved it

the gym had all the required equipment, a swimming pool, and laundry facilities

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it

the gym had all the required equipment, a swimming pool, and laundry facilities

the amount of underage kids walking around

nice heated room for pool

breakfast, bar and workout facility was very good.

great bar and the room was comfortable and clean.

early check in as well as late check out

didn t know that we overlooked a bar that played loud music until 1:00 am

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

there was no room service

the bar and bourbon selection

accommodating to early check in

facility was gorgeous, and the bar served an excellent variety of drinks and food

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

, a person from room service called to say the kitchen was out of a certain ingredient to our order and addressed

good breakfast, laundry, gym, pool, game room, office, and coffee

the kids enjoyed the pool

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

the downstairs bar was closed and the breakfast wasn't advertised well

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

very pet friendly hotel

the bar genevieve is a must

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

checking in they then added hidden fees of $75 for our pet, though advertised as pet friendly, and then $16 for

the restaurant and bar downstairs

couldn't use the wifi

guest laundry also a bonus

comfortable rooms, liked the pull out couch for our kids!

flat sheet wasn t tuck properly, and duvet had a pet smell

we even had an delay the next day with our business in town and they allowed a late check out

the rooftop bar was great, and the food up there was way beyond what we expected

laundry room needs to be cleaner

clean, new, super comfortable beds, nice fitness room

this room had a small like kitchenette in it which we did not use

full kitchen with dishes and cookware

everything the full kitchen was a surprise

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

the entire room reeked of pet urine

wish the bar would have been open so we could of had a night

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

pet friendly, which is fine

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

free shuttle to & from the airport was a plus

es the shuttle service is amazing)

bar was only open for 15 minutes post-concert

(lobby bar manager) spoiled us rotten with his attentive service

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

clean room laundry facilities breakfast location

people traveling w pets should be located on lower floors

the pool wasn't open

good breakfast, nice, clean indoor pool, comfy bed, very nice staff

i wish that it were slightly cleaner and that they had guest laundry.

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

location, also rv parking of our traveling friends was ok.

kids loved the pool. breakfast was good. bed was comfortable

the pool was closed for most of our visit

the eggs at hot breakfast werent good at all.

also there was some type of group being hosted there (maybe a kids softball team

only stayed one night, and didn't use pool or fitness area

the pool was cold, but that's how it should be

kidsfamily next to our room had a crying baby

location was good & not crowded. on site laundry was convenient but pricey.

payed and was charged for a smoking room because it was listed on booking

, broken down vehicles in the parking lot

loved having a pool and breakfast!

pool closed

the laundry area was ok

there is a gym and laundry facilities

laundry room, exercise room and pool were all closed

food bed hospitality pool wifi

open wifi which is not secured

pool closes early and opens late

to find, great staff, nice breakfast

it was a pet friendly room and smelt like dog. i sprayed air freshener all over

police presence patrolled parking lot

comfortable bed. indoor pool. offered breakfast. fast food and gas station close by.

it was a kitchenette but no utensils or pots and pans to cook with

when we got back friday and saturday night there were absolutely no parking spots left so we had to make our

end up eating breakfast there at the hotel because there is crackel barrell right across the parking lot so we

no hotels, no workout room, no protein for breakfast.

was quiet, they had a small breakfast each morning

the man in the laundry room came to the desk and asked if we ve been helped because we were waiting so long

it was great to be able to do laundry for only $2 per load

room was next to maintenance and hotel laundry, so the noise of doors closing kept us awake

while the cost of laundry was low, working the coin collector on the washer was hard to operate, and i had to

2 hot tub and pool (indoors)

the laundry facilities are super helpful

i liked the bed and the easy laundry with soap at the front desk $1.00!!

the laundry room could have been bigger

quarters to use laundry facilities

dryer in guest laundry not

we did not use the pool or anything like room service or laundry

staff location and shuttle service

staff was very friendly and helpful. shuttle bus was great for the volleyball event and airport.

and you have a shuttle

website said it had a pool and when i get there pool is gone in place of a gym.

microwave was outdated and missing a knob and the shuttle service was inconsistent due to the lack of staffing

pool was clean and great for kids with nice outdoor furniture for adults

the view was fabulous and the pool was perfect

being rude to me is one thing but my wife and kids, that's unacceptable

shuttle rides

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

liked the parking, the room was a comfortable and clean

then to find out the facility was not having breakfast they had to close down including the gym the people at

very clean , good breakfast

this is the weekend fir big basketball tournament and not having the laundry option was

pool was pretty small but sufficient for my kids to swim, the room was nice and quiet and the beds were super

didn't like that you needed a reservation to use the pool

i need to sleep during the day and they let me have an early check in

bar onsite and restaurant on

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

breakfast was good and it wasn't overly crowded

of parking & close to attractions

delicious breakfast

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

parking lot unsecured

convenient to exposition hall. comfortable. clean. breakfast.

the gym and pool were both in good shape, as well

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

the pool was great, really big and roomy the kids loved it

no pool but weren't there long enough

the pool believe it our not

my room, the pool, and laundry room was clean

shuttle pu at airport was quick

staff and the quiet and my kids loved the pool and it was closet to kentucky kingdom and the food in the

she was very helpful and gave me great advice about parking for the airport

kitchen staff, not so much

i had an issue getting my laundry cleaned, it was never sent out.

of parking was the only opportunity at during my stay

loved the shuttle and proximity to kentucky kingdom. front desk was very helpful.

it because i was just involved in a domestic abuse and needed somewhere to go with me and my two kids to stay

plenty of room, really enjoyed this stay excellent hotel, a free breakfast and a slightly larger pool would have

laundry rooms

check in left me with one of the rooms next to the laundry room

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

exterior was depressing, just a parking lot surrounded by a chain link fence

there was nothing around it, not in a good location,more of a lay over for truck drivers, no pool, not for a

the breakfast was ok i just thought there would be more of a selection.

more choices for breakfast at the hotel.

it didn t have a swimming pool.

breakfast could be a little bit better with more options

i also like the laundry room

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

clean hotel love the kitchen and free laundry room

there s a gym and free laundry

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

then when we leave he s in laundry room just looking at us

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

supposed to have a laundry center but it was non-existent yet it was in the room info

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

there was a laundry room or storage room nearby

to find the water fountain needs to keep clean the guest laundry room and washer door was

laundry services is located in the most unsafe area of the property and has no cameras for safety

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

like the laundry facilities

have a laundry basket with extra towels in front lobby for guests

room very clean, laundry facilities good

were not very comfortable, for the price it should include breakfast at the hotel restaurant, the pool was a

the breakfast bar and the ordering service was excellent

the bar area is open at night and one of my friends had a burger one night

really hate paying for wifi

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

only one dryer worked on the laundry room

they have a laundry room which is very convenient

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

and there laundry service is kinda on the high side which i just walked across the street

laundry facilities no option for single load packets to buy

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

staff pleasant and helpful, parking great one level. laundry facilities great.

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

didn't serve breakfast

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

hot tub never got warm and there were about 25 kids in the pool with 2 adults (not paying attention to them)

love having a suite with kitchenette

3) the gym is a joke

indoor pool could have been heated for this type of year but was still enjoyable to the kids

the pool was too cold. really needs to be heated to enjoy. my only complaint.

breakfast was on point. cline and friendly staff.

group of kids playing and loud at midnight.

they completely trashed the place throwing plates full of food all over the sidewalk and parking lot

coin laundry available for guests, with new washer and dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry facilities didn't work with a normal load

the laundry/vending area was nice, but only had one washer and one dryer

on site laundry

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

loved the breakfast and location was great

was ok, but $30 was a lot of money for our pet to stay

the breakfast was nice with several food choices

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

i did not attend breakfast because i slept in. the location of the hotel was great.

was very helpful and the breakfast was well laid out

nice full kitchen

pool was great, the free breakfast was more than expected, the room was awesome, the staff were

laundry was in a wonderful area

pets, unfortunately that seemed to include an ant problem

the parking lot is well lit which is great for women traveling alone or with kids

the hotel was not even close to full so why you would put a couple without pets or kids next to that

room was clean and as pictured online had mcds gas station and grocery store right there as well pet friendly

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no

was no mini fridge in the room there was no guest laundry i put on website breakfast was

laundry room although it's indicated on their list

stains on laundry

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room

liked that they had coffee at all times of day. had a place to do laundry if needed it.

fitness room treadmill was out of order, the weight stacks were missing pins, the water cooler

breakfast delicious, clean, and such friendly people

didn t like strangers being able to hang out in the lobby and parking lot with the front desk people

nobody told me that they had a little bar and restaurant there

great location, excellent gym and good breakfast.

all of the cousins enjoyed the pool together

the staff was very friendly and helpful. the breakfast was one of the best i?ve had at a hotel.

location was great, outside of the downtown which meant it was affordable and had free parking

breakfast was amazing! pool and gym were awesome!

pool closed on monday didn t get enjoy it it all while on vacation

very pretty and nice. front desk and staff very friendly. breakfast was really nice as well.

the heated pool and gym was much needed

no free breakfast or snacks

very friendly staff, very clean and the best breakfast of anywhere we ve stayed.

easy way to find quarters for laundry room.

you also can use the laundry room or buy some snacks and drinks from a little market

convenient laundry room

modern facility with pool and laundry

were a ton of kids there and they were hanging out in the lobby being very loud