location, laundry area, breakfast, hot coffee, comfortable rooms.

across the hall was the laundry and maintenance room

then when we leave he s in laundry room just looking at us

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

and there laundry service is kinda on the high side which i just walked across the street

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

laundry room needs to be cleaner

full kitchen and big desk

everything the full kitchen was a surprise

they didn't even charge the pet fee because he was so well behaved

decent fitness center

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

wish the bar would have been open so we could of had a night

pet friendly, which is fine

the entire room reeked of pet urine

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

staff pleasant and helpful, parking great one level. laundry facilities great.

laundry facilities no option for single load packets to buy

staff is pretty friendly, the kitchenette came in very handy and they even offer pots, pans, dishes and utensils

room very clean, laundry facilities good

have a laundry basket with extra towels in front lobby for guests

laundry services is located in the most unsafe area of the property and has no cameras for safety

like the laundry facilities

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

we enjoyed quick breakfast at the cafe and loved the rooftop bar for great cocktails and atmosphere

the bar genevieve is a must

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

petty but

staff and location were great. please drink with the bar tender.

check in as well as late check out

early check in as well as late check out

gym facilities well equipped and well maintained

clean hotel love the kitchen and free laundry room

i also like the laundry room

like the space kitchen but no utensils or dishes due to coronavirus free laundry

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

the gym had all the required equipment, a swimming pool, and laundry facilities

the gym had all the required equipment, a swimming pool, and laundry facilities

loved the full kitchen that was available, along with plates, cups and utensils

breakfast wasn t the best

i like accommodations in the suite, very comfortable with kids

coin laundry available for guests, with new washer and dryer

the laundry/vending area was nice, but only had one washer and one dryer

on site laundry

laundry facilities didn't work with a normal load

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

breakfast was plentiful and hot

room was a nice size with kitchenette. close to shopping and restaurants.

seating area with fence around it was great for us and our dog (pet fee applies)

the breakfast bar and the ordering service was excellent

the pool was closed

were not very comfortable, for the price it should include breakfast at the hotel restaurant, the pool was a

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

bed and pillows are amazing, bar is great with wonderful staff and they make a helluva old fashioned with

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

room comfortable bed location to downtown louisville pleasant staff, especially breakfast

pool closed.

in the times ive been able to get early checkin, late check out, extra parking for family

had no issues or concerns the entire time i was there with my wife and 3 kids

inside swimming pool was also nice and clean

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we

a lot of kids

no 24 pool access

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

kids like the waffles for sure

billy the bar tender was great . :he suggested several restaurants around that were excellent.

the breakfast was great for families with kids.

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

pool closed at 10

indoor pool (which we didn t get to try)

everything! breakfast was amazing!

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

love having the restaurant and bar onsite

checking in they then added hidden fees of $75 for our pet, though advertised as pet friendly, and then $16 for

was small (we had a king), bathroom was good size, restaurant was slow, bar is small but friendly, hotel staff

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

they had a huge bathtubs with jacuzzi jets. lots of parking and a lovely pool.

food bed hospitality pool wifi

laundry facilities are downstairs with a great-looking fitness area

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

there was no pool or anything for kids

pet policy and how they interacted with all the pets.

this is the first hotel we have stayed at that had games in the lobby for the kids

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

thing i didn't like was the pool was closed

that the pool was open yet other than that everything was excellent

breakfast was good

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

could not get the wifi to work

found again - very shoddy especially as it was made out to be my fault hotel was full of loud kids (some kid of

craving a coffee, and their starbucks bar was not open contrary to the sign s hours of operations

a nicer bar and restaurant

were very disappointed that the pool was not heated

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

kids enjoyed the indoor pool

no trash bin in entire lobby, huge lines in front of integrated starbucks shop, rather small gym compared to

the staff was quick to respond, but the kitchen was very slow

a hotel this large and priced at this rate should definitely offer room service

t do more laundry

rooms were grrrrrreattt, pool was awesome

pool and hot tub, big spacious shower, big spacious room with kitchen

hotel was overrun with volleyball players and their families so the breakfast staff could not keep up in the

it was great having a kitchen to heat up food

pool was not very nice could have been better if it was ready for us before we got in the chemicals

pool slightly small

great breakfast

parking was great

nice full kitchen

no hot tub or laundry area for guests. not really really a relaxing place.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

the pool was disappointing, no laundry, no room service.

i would have liked for them to have a guest laundry room

best hotel tv i've seen and great location and amenities (coffee shop and gym)

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

took the shuttle to the hotel, walked, and took the shuttle back

great location. clean and comfortable rooms. nice fitness center.

wifi was fast and they had a great cable channel selection

staff. liveliness of bar scene. hotel to airport shuttle. proximity to town.

guest laundry also a bonus

flat sheet wasn t tuck properly, and duvet had a pet smell

the rooftop bar was great, and the food up there was way beyond what we expected

i used the gym in the morning, which was clean, easy to access and available 24/7

rooftop bar was great

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

i didn t like the wifi i couldn t get on or use my phone

breakfast

, a person from room service called to say the kitchen was out of a certain ingredient to our order and addressed

wish that room service had been available

facility was gorgeous, and the bar served an excellent variety of drinks and food

no room service

i like the bar in the hotel

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

parking expensive, road noise from interstate, food and bar expensive, no laundry

thing i would recommend is microwaves in the rooms and laundry on-site

where to wash your laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

check in left me with one of the rooms next to the laundry room

laundry rooms

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

to give us wifi passcode; and pool, exercise room were locked

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

one ev charger on property

free breakfast, good internet, free parking

the variety for breakfast was good. the gym whilst small was practical.

cleanliness and location and good breakfast

laundry amenities and kitchenette

everything was excellent. great room. great breakfast.

a pet it was challenging being on the 4th floor and the location of the hotel downtown gave us

kids ran up the hall a few times at about 2am but stopped when parents came out

there were a lot of noisy kids and families at the lobby/breakfast room

we loved the steam room and would have gotten a massage at the spa had we reserved a spot sooner

the hotel is super clean, very cool, artsy building! love the spa and the gym

our kids particularly liked the interactive exhibit by the elevators

we ended up wondering around the hotel trying to find the gym and spa area because we weren't told where it

like a swimming pool and extensive workout gym facilities, but the ambiance and food make this my first choice

quarters to use laundry facilities

the laundry facilities are super helpful

i liked the bed and the easy laundry with soap at the front desk $1.00!!

the laundry room could have been bigger

dryer in guest laundry not

laundry facilities on site

the property was clean, and we appreciated having access to a laundry room

staff, laundry not available because of broken machines

guest laundry and gym

my kids would've enjoyed cereal

we did not use the pool or anything like room service or laundry

and bar staff was excellent

very clean hotel. the bar was nice. the beds were comfortable.

staff location and shuttle service

restaurant and bar was under construction.

room was clean and modern. restarurant and bar staff were great, as was the food.

eating in a filthy, old and outdated hotel room with three kids is not pleasing

shuttle rides

the free shuttle to kentucky kingdom was also a huge bonus

we were a family of 4 (dad, mom and 2 kids)

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

small parking lot. they are currently in the middle of remodeling.

better breakfast.

then to find out the facility was not having breakfast they had to close down including the gym the people at

this is the weekend fir big basketball tournament and not having the laundry option was

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

beds were comfortable. had fun in the pool with the grand kids.

were shuttled to and from the fair/expo center which was very helpful so we did not have to pay for

the staff was phenomenal, welcoming. breakfast is good, does cost but kids undee 12 eat free.

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

close to airport. provided a shuttle to the airport.

carpet areas on hallways as well as lobby pretty clean we love the huge pool, clean pool fitness gym very nice

ate breakfast, lunch, and dinner at the hotel

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

the pool the gym and the rooms are awesome

breakfast was decent, and restocked periodically

great pool and outdoor areas

my room, the pool, and laundry room was clean

parking was limited, but a large event was going on. and surprisingly no one got towed.

clean, pleasant staff, good location for us, and nice breakfast.

breakfast is good, location is excellent, plenty of parking space, surrounding areas feel safe.

at the front desk when we were checking in and everyone else from there on was so nice about the kids coming

i had an issue getting my laundry cleaned, it was never sent out.

the gym was very spacious and open 24/7 with a water fountain that had disposable cups

was extremely small, but we were with a bunch of kids

25 and the little bistro stops serving food at 10 am making it hard for my kids to get moving early enough to

the hotel also provided 24 hour shuttle to the expo center daily

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no

stains on laundry

whenever i tried to do laundry the laundry detergent dispenser was empty and then they tried to charge me $5

vending machines always broke or empty,laundry never

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

my husband went to exchange it he was told that they have had trouble getting people to do the laundry

the laundry mat and ice machine is out of order

amazing pool, free laundry!

no vending machines or laundry.

it was clean. free laundry was nice.

the laundry

it had laundry facilities

laundry facility was convenient

no change machine for laundry.

laundry facility on site

was in our price range, but you get what you pay for. breakfast was offered.

breakfast was disappointing for a comfort suites

the breakfast was simply awful

they dont have breakfast

friendly, courteous staff. clean inside and out. could have had more options for breakfast.

no breakfast although said it did

no breakfast

the breakfast was not great . only pastries and drinks were available.

in bathroom, floor seemed sticky, no blanket on bed, towels rough, breakfast way below par--might as well not

there's a workout room and a pool

breakfast was amazing! pool and gym were awesome!

plus, there were kids or something on our floor that kept knocking on our door and running away like 3 or 4

spotty wifi

room had a full kitchen, including a stove, dishwasher, fridge, microwave and an island

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

they advertise free wifi and they don t have wifi period

they put you in a pet room and expect you not to get anything on there white sheets and then keep your entire

the room didn t even smell like they re pet friendly like other places but they are

budget friendly comfortable beds. free wifi and pet friendly

parking lot had people working on cars in the back lot

someone throwing up in the parking lot

but no laundry facilities the dryer was broken

microwave and no laundry area, and staff at front desk is very rude

questionable activity going on in parking lot late at night

and the worst thing was that it's a pet friendly motel

stuff was nice building was in good shape parking lot was clean so was all walkways

laundry room price

roaches. laundry room always out of order

laundry room could have been closer

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

the wifi didn't work for laptops

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

the website said laundry was available on site, but it was not

the room smelled like dirty laundry. not a happy customer.

no drink or vending machine, no laundry on site and no business center.

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and

everyone from front desk, laundry to housekeeping felt like family

had a two-bedroom, two-bathroom suite with a central living area and a small kitchen with a dining table for

breakfast was basic , the cut fruit wasn't fresh, but looked like it was like a fruit cocktail

staff and breakfast.very thing is very nice and clean.

was a huge swimming meet in louisville for kids 8 -14

facilities: laundry room as very satisfactory

large clean comfortable rooms, free wifi and free parking

came out to cigarettes butts around my car because i parked in one of the side door access parking spaces and

it is also pet

the entire staff was so friendly, especially the kitchen and dining room staff

are no security cameras outside to cover the parking area

loved the pool and cleanliness of entire hotel. close to interstate.

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

price was good, pool was fun and great for the kids

a bit disappointed by the lack of pool/ whirlpool

no quarters available for laundry facilities.no vending machines.

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

they did not provide bedding for the pull out couch that we needed for our kids

excellent service, facilities and decent breakfast.

breakfast was hot with plenty of variety

laundry room inaccessible

room we had was ok, but our phones wouldn't stay connected to wifi and we was pretty much next to the office

fix wifi keeps kicking me off

didn't use wifi. was exspiting a up to date tv other than that it was all good

told two people the first thing about the problems that were riding on a cart in parking let

guest laundry machines were few

the only problem was their laundry facilities or not working if they have been working they would have got a

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

laundry facilities are good

on site laundry and 24 airport

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

they did not even do room service for a

woke up at 10 so didn't get to eat breakfast

the staff was great. the breakfast was delicious. the staff for breakfast are so nice.

didn't have hot tub and phones in room didn't work and pool water wear too cold

was talking on her phone and to the other housekeeper in front of the elevator and ice machine/laundry room

at this price level, guest laundry should be no brainer

there was not laundry or working ice machines on all levels

too many loud kids

pool, 'quiet hours' not good for people with kids, lumpy bed, slow drain, small bathroom, overall

breakfast....need to more

air was off when we got there so room was hot. pool area was dirty from the night before.

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

quiet and comfortable, good breakfast choices and clean

2 people could not fit well in the kitchen area at the same time

laundry was free if you had own detergent

book for a family of 5 kids and 2 adults so i asked for 2 rooms double beds but on got 1 bed in each room so

location and cleanliness. the gym was also in very good shape.

they have construction going on and my kids kept waking up to a loud banging noise

bar in the lobby with excellent whisky selection and charming bartender debby

laundry machines were down and lack of drinking water in the vending machine

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area

the guest laundry closed at 9pm which i think is too early

no bag for dirty laundry in the closet like most places provide

wifi was bad

the kitchen was the best part and laundry.

was located beside laundry room and it runs all night

laundry sat in the hall for 5 days

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a

excellent wifi

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

great place, very quiet, nice, very nice swimming pool over all great stay

i didn t see a speck of dust, everything very updated and the breakfast was excellent

the breakfast was superb

the size of the room was awesome for us and the kids

indoor pool gym breakfast shampoo conditioner lotion

at times loud, wifi doesn t work on gaming systems

parking

best breakfast ever