wifi on the room 2) there wasn't any reception, everything was dark

wifi was amazing, beds were really comfortable, staff are really friendly, they held onto our bags

wifi strenght in my room as poor but in the central area was ok.

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

staff, wifi and cable.

the shower in room 8 didn't drain well. wifi not good in room 8 - we had to go to the patio.

very uncomfortable beds. poor wifi. very loud.

wifi available in the patio - not in rooms

if you get your car, it has private parking at no extra cost

did not have a good bed or a good shower or working wifi

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

live music every night in the attached bar and a full-service restaurant are also enjoyable

beside the bed, they were on the other side of the room, but the main problem was that the wifi

wifi was at times spotty - but that s typical for anywhere south of the border.

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

only the wifi signal in our room was a bit weak (it still worked though)

the breakfast was delicious and fresh

the breakfast was lovely - we would recommend getting the hot option

wifi in the room; however, they inform you upfront unlike other accommodations, and there's

the wifi was not good in the room

expected a good room but was given one way on the other corner beside laundry or some wash room

laundry service was too expensive.

location -decent gym with filtered water -well-ventilated room -good water pressure with warm and cold water

wifi connection

wifi is ok

they have indoor parking and a pool table. they have a clean kitchen to use.

they have indoor parking and a pool table. they have a clean kitchen to use.

didn't expect to pay for parking and breakfast given the class and price of the hotel

the room decor and kids

place with a wonderful mission to help guatemalan kids in need

quality of the dishes was very good - free parking

place with a wonderful mission to help guatemalan kids in need

always asking for laundry early in the morning plumbing sound during the night were loud

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

great proximity to the airport. the spa and pool facilities are superb.

buffet breakfast was always delicious with great choices, the access to their spa and swimming pool, their steam

breakfast is amazing!

breakfast is served very morning from 6:30 to 7:30

breakfast was good

wifi was flakey and kept dropping out

hot water, wifi signal was very weak

not everyday cleaning the rooms the breakfast could be better

rom had a little kitchen, which would have been useful if i was staying longer

free parking, large comfortable room and bathroom..wifi is ok

free parking, large comfortable room and bathroom..wifi is ok

the wifi was a just a tiny bit sucky.

the laundry service is excellent too

parking a little confusing

good parking space

breakfast was very good !

parking a bit

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

wifi could've worked better.

the hotel has its own restaurant and bar service which was nice

bar area could have been better

cold pool, how about a solar heater?

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

is really helpful rooms are clean well kept and breakfast was very good even though it has limited items and

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

all comforts of home nice location parking

were told the breakfast was included but the bill charged us for breakfast

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

excellent breakfast, with lots of variety and personalized cooking service

also, the gym was very worn down and most machines didn't work properly

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

gym is locked unable to access

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

weirdly you have to pay for room service on the door which seems unnecessary

looked for a pet friendly hotel, this is what came up first

the best breakfast you will ever have

staff were amazing, particularly the kitchen staff

kitchen lacked some of the basics like tea towel and cleaning products

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a

friendly people, nice rooms. breakfast included

room service

modern design throughout the hotel, great security arrangements,, great rooftop pool, lounge and view of city,

was amazing, the gym is great, the pool is beautiful, i swam there most mornings and its heated too which is

very fine food in all restaurants and bars

i enjoyed the awesome gym complete with healthy snacks, water, and towels

room service, food from hotel restaurant centro is pretty average

they have a shuttle to the airport

hot shower, comfortable beds, very attentive and helpful staff, free shuttle

touches throughout - the gym, the courtyard on the 4th floor, the outside seating in the lobby

breakfast was awesome! the bed was super comfy and the room was very very quiet.

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

breakfast, big room, good location if you need to be in zone 10, my room was very dark and very

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

the location is also excellent and having the different options to chose from for breakfast was also great

breakfast needs more variety

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

room, gym and pool with great views, restaurant has nice food

good amenities, nice gym, pool on the rooftop, amazing breakfast buffet

small kitchen and fridge at really reasonable price

the gym, the service.

6) the gym was below expectation and ceiling was broken and not fixed

parking and prices and no breakfast included

accessibility is a major plus, the parking security, and the classy hilton feel to it was preserved, and the

was very clean, easy to find, the parking was convenient, the staff was excellent

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

wifi inconsistent and not fast

looked nice, no bottled water in the room which is a requirement for me in guatemala city, the parking was

room, bathroom, gym, pool were nice

the breakfast was also delicious

the wifi is excellent and the location is great

hotel security and convenient 24 hour secure parking lot made it possible to comleatly relax

some of the reviews talked about the loud music from a bar close by which has nothing to do with the hotel,

parking was always available and

also no kids price so paid adult price for very little for 8 yr

breakfast buffet at the market was phenomenal & included everything you could ever want

the breakfast was amazing there were so many choices

nice hotel, good spa, big and lovely room, fast wifi, kind staff

one member of staff lady at the blu bar near the swimming pool was rude we told the manager and they sent us a

that canceled our ability to sign to our room in the restaurant and laundry

we did not have the view we requested and trying to find the parking was challenging.

room service food was the best i have ever had

i traveled with my daughter and she enjoyed the pool and breakfast

the parking area smells and is too tight

there was no swimming pool

signal on wifi is poor i think the juices are so sweet the food is not to great too this time don t like

gym on the 17th floor is exceptional--equipment aerobic works and is new

the breakfast is located in a jungle setting with draping vines, tropical plants, rock caves and and a

wonderful beds, wonderful kitchen and living area, plenty of space, and nice city views.

for kids - there is a pool, swing set, and laundry available

tip is incluid when you request room

pool area looks nice but we didn't try it as it looked cold

was close to the pool and i was noisy during the day as i could hear many people talking

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy

they also arranged an airport transfer (free) and did some laundry for me

laundry service was little high for my taste 2usd for a pair of socks take as reference

the breakfast delicious

big tv, good wifi

tropical gardens, kids loved the turtles

little bit too expensive laundry service.

good hotel - great facilities. did laundry which was great and decent value.

charge me for the laundry bag q74

staff was helpful, and i used the laundry service as well

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

same day laundry service, helpful, friendly staff

this is our 2nd time at the biltmore. great beds, wifi, hot shower, breakfast.

the breakfast was super complete, and the room service was excellent

it has a small gym, but good enough for a quick workout

safe underground parking. very close to the airport. in safe area of guatemala city

they should have the laundry room working, as well as the elevator.

laundry,place is old

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

friendly staff, close to airport, quiet location, good water pressure, free small underground parking, kitchenette

our room felt pretty palacial and was equipped with a mini-kitchen

breakfast really good

with small kitchen dining area

delicious breakfast

the decoration and the attention. great breakfast. location is great.

off street secure parking for our car

christian was such a sweet host! everything was clean, the wifi was great. highly recommend

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

no breakfast service before 7:00 am

there was a denny's next door which made a good breakfast stop for us before we went to the airport

excellent location! big room with comfortable furniture. good parking space and access.

check was being made on us at the check-out, under the argument that they had to review the mini bar, when there

the room keys didn t work in the gym and pool areas.

there was no information about wifi in the room.

the room was lovely and the pool was heated which was nice for a night time dip

gym can be more clean, specially the weights

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

was kinda small for my liking, got in the pool and the water was very very cold, cant enjoy it like that

definitely a great stay with hot water, a comfortable bed and wifi

we had a great sleep after our flight, and breakfast was freshly cooked and delicious

clean and close to the airport. wifi super fast! free shuttle.

very poor wifi

the hotel itself was quiet at night and the wifi worked well even in the room

laundry service

laundry a bit priced. around 95 for same day return for a small load

i left my laundry to get washed and it all came back stained with bleach

organising laundry for us overnight, but woke us up to let us know it was ready at 6

room service was nice and kept us going after a long day travelling

so close to the airport, the staff were gorgeous, free breakfast in the morning.

the breakfast in the morning was much appreciated and good-tasting

near airport and they had one garage parking place for our rental car.

they provide a few options for breakfast

wifi works well and hot water works well

good basic guatemalan or american style breakfast.

rooftop pool, safe, clean, staff very accommodating

a sign would be nice, so i could find the property. the parking situation is limited.

no wifi in the room, not given a key to get in and out so was effectively locked in

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

the wifi signal also didn't make it to my room

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

close to the airport, super friendly (and english speaking staff), good wifi, nice breakfast

the parking is very limited

great place for kids to run and play

also, the breakfast was delicious

great breakfast before our long flight. staff were polite and welcoming.

general the b&b is very comfortable: stylish and newly renovated rooms, good breakfast, free water and very

breakfast was simple yet satisfying, the bed was comfortable, and the room was clean

its proximity to the airport and the free shuttle to the airport

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

like this place, there is everything you need, good bed, quiet room, breakfast

the staff was polite and friendly, the beds were comfortable and they served good breakfast

poor wifi

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

the wifi didn't work in the room

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

laundry service also available at an extra charge

value for money- airport shuttle is free, room was clean

bed; good hot shower; basic breakfast and airport shuttle included in price; were able to check in early

hours at dawn), we had to look for a hotel close to the airport, which would allow us to board a shuttle (in

great service. very clean. wonderful breakfast too!

delicious breakfast

i recommend arranging the shuttle from the airport with them even if it s abnormal hours because it s a

super friendly and welcoming staff, great breakfast, great spot for meeting other travelers.

the owner is an ex-pilot and his kids are living around the globe

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

we liked having laundry facilities in the apartment

sadly just felt unmaintained. parts of room and parts around the pool. and no bar facilities.

the staff was so kind helping us get towels for the pool and there were many beautiful spots to sit around the

around 2am noises were too loud since room was too close to laundry room

the restaurant and the bar are very

the food we got via room service was good but not excellent.

s a bit far from the city, the swimming pool is next to the highway so you can hear the noice

redtorant buffet price wasto high and the bar price is to high

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

understand that the pool was solar heated

very secure property with parking and lots of guards

the pool area, the delicious food and comfortable bedroom

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

breakfast was somewhat limited, but freshly cooked and plenty of it

rooms were adequate. breakfast was good. great view.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

secure parking. comfortable beds. gorgeous view with delicious breakfast.