we wanted to do some laundry but they made it so complicated that we didn't do it

the pool was beautiful and we managed an afternoon of relaxing before we head off on our tour

they were very accommodating to our early check in

and every time we needed it we had to ask the front desk to open the hotel gate, then open the parking gate,

was exceptional, the restaurant was amazing and catered really well for me as a vegetarian, the breakfast was

very limited secure parking

room was clean and breakfast delicious

clean, well maintained rooms. breakfast patio

accessible by car, parking is safe

location, breakfast, secure parking. carolina is such a kind person!

great breakfast also included

they made us breakfast and took us to the airport at 5am : ) will definitely be staying here in the future

great location, very friendly owners, delicious breakfast

the owner is very nice and prepared a breakfast for us to have on the rooms own spacious balcony with a view

on previous visits, but if you want a relaxing place to wind down before your flight, with good wifi, a room

wifi was a bit unreliable at the upper levels

some upkeep no or poor wifi property was much better when we stayed in 2019

pool slices are not safe for kids

bar has an indoor playground for kids, which we had never seen before

the plates were dirty, we couldnt even use the kitchen because was dirty too

friendly staff who did my laundry for free !

good location, comfortable beds, tasty breakfast, excellent service with airport shuttle

we arrived too late for the shuttle, the instructions were to give an orange cab , that worked out perfectly

wifi connection spotty

wifi not so stable

the air conditioning and wifi worked great and we loved the breakfast in the morning

loved the courtyard with the pool. and staff was very nice. the fruit at breakfast was wonderful

super close to the airport and free parking behind a gate

this place has a lovely pool out the back which is great after a long flight

pool, close to the airport, clean room

the room i got is next to the laundry room, so there was some noise.

could used a laundry room for hotel guests

much parfums and smells of chemicals please use fragrance free products to clean and do laundry

location to airport, shuttle, laundry, good food, clean place, great helpful staff

pool comfortable beds spacious room helpful staff clean facilities onsite bar & restaurant with

a bar would have been nice plus a room to do laundry

loved that we could run a load of laundry, as we were traveling throughout the country

bonus was the coin operated laundry so we could was our sweaty dirty clothes from our stay at manuel

quiet, guest laundry, helpful staff

was good and we were able to do laundry at the hotel

food and service in the hacienda kitchen restaurant was expensive and unfortunately not very good at all

more greenery at pool

free airport shuttle and access to the launch

the room service took a long time to arrive

staff was fantastic. food was amazing! the bar made fantastic drink.

wifi is good too

pool could have been cleaned

also, the breakfast was full service (not just continental) and included in our price

love the view - the pool and the grounds - convenience to the airport.

there was secure parking on site that was locked behind the gate at night

shuttle btw airport and hotel just outside terminal to the right; atm in casino next door; laundry-takes american

i also appreciated they had laundry on-site, a printer, and fast wifi

second day not helpful with how to use laundry machines or

ability to do your own laundry

great location, nice pool, complimentary breakfast, laundry room, nice beds

improve breakfast options

great gym, pool and even kinder staff going above and beyond every

breakfast eggs

brand new, clean, very well located, with an amazing complimentary breakfast, a cute pool, and nice shops and

the kids especially loved the pool, and we adults made great use of the gym, which was incredible

and spacious, even with kitchen, washing machine and dryer so we could do our breakfast and laundry there

they let us do our own laundry, let us hang at the pool all day after checkout as our flight wasn t until

we can enjoy swimming pool, terrasse

great friendly staff, pool and breakfast

we love to cook simple meal so having a kitchen was awesome, lino the manager and his team were always very kind

love how clean and neat the hotel is, breakfast was great and i love that the hotel met all the covid-19 safety

gym needs maintenance.

breakfast is ok, plenty of parking space

the gym was well equipped to have a good exercise routine

i arrived after 10pm. hotel shuttle did not show up at the airport.

they said they were having a big problem with their laundry

laundry service is beyond overpriced

no laundry service

housekeeping was lax. laundry services could be improved.

they're laundry was

clean everything was, the friendliness of everyone, the beautiful seating green areas, the pool, how management

swimming pool available (didn't have time to go , though)

clean, wifi was perfect, and has kitchen and hot water.

the pool closed early

some ants around the kitchen

laundry came back folded and

laundry facilities which was main reason we chose this hotel, however upon arrival, this turned out

rooms were comfortable, they have free shuttle from the airport, is convenient and includes parking at no cost

kids liked the pool, it is cold but after they finally got in, they were fine

closed at 7pm and we arrived late so the kids weren't able to enjoy it at night before we left in the morning

fabulous view across the golf course that might have appeared from the advertising that one would have access

outside back yard with view of golf course

gorgeous lookout onto the golf course, amazing breakfast and hospitality

hotel is right on the golf course

great for us because of proximity of the conference venue next to it and automercado, pharmarcy, laundry place

excelent staff, wifi, close to airport, has free pickup and drop off services

the airport shuttle is convenient

let's say efficient enough but there is also a nice clean pool for your kids to cool off if necessary

for a quick overnight before our flight home so unfortunately didn't get to spend any time in the pool area,

it s location is perfect for playing golf , and the staff is wonderful.

was a pleasant atmosphere, beautiful views of the golf course and great bird watching

de golf is a great place to stay always and it worked ideally as a gathering spot for our group of six

bed was uncomfortable and furniture was damaged. there was no pool or jacuzzi.

great breakfast (a bit pricey at $10 per person, but kids eat free)

added bonus: the laundry room on the first floor which given we stayed after a two week trip on our way to

there was a queue for laundry in the evening as they have only 2 +2 machines

appreciated the early check-in and free laundry.

close to the airport. free shuttle. free yummy breakfast. very nice hotel. lovely room.

great breakfast

laundry facilities on the property

accidentally took it and i never got my dress back, even though i begged the staff to look in the laundry

room was weirdly furnished and uncomfortable, lots of road noise and laundry room noise made it very distracting

rude and gave zero direction on how to find the room, maid woke us up at 7:30 to ask if we wanted laundry service

the installations excellent bed, tv, and room service the restaurant too and the people helping in the restaurant

free laundry. the beds were comfortable and nice.

great facilities, laundry, pool, gym etc

expected the laundry room to be more than just 1 washer and dryer but it got the job done.

they have washer and dryers for free laundry services as well, which is nice after a long week in the humid

front desk, breakfast wonderful, free laundry, nice clean pool area, so helpful, housekeeping

the gym was a decent size and the complimentary laundry room was very useful

free laundry was a real bonus as we were halfway through a 6 week trip

the food was amazing, the bed and room was lovely and they even had free laundry, which was so amazing as the

laundry facilities were out of order

laundry machines were free and in excellent condition

for a bit extra money, they did my laundry - perfect for a backpacker like me :) so if you searching for a nice

we also enjoyed the free breakfast

just wish we could have stayed to enjoy the breakfast

the breakfast was decent, the location is perfect, just 6 minutes drive from the airport

nice atmosphere, good breakfast for a fair price.

near restaurants and laundry facility

don t like the perfume cleaning products or laundry soap

laundry here , tv is small , slow wifi , the deadbolt on the door didn t work

a laundry on site

down facilities, no free shuttle to the airport after 1 pm (advertised as free 24-hr shuttle), no laundry, awful

close to everything laundry next street over, many restaurants available, great shopping.

while they don't offer laundry at the inn, there is a laundry service 1 block away.

close to the airport, beautiful history, wonderful breakfast

we were never successful getting the wifi to work, even though we got connected.

the room was comfortable and the free parking was really ideal -- especially in a rain storm

bed comfortable and clean room, breakfast in the morning with sweets, toast and marmelade

great breakfast, beds were fairly comfortable

location, such lovely ladies they are so kind and happy to help, breakfast was excellent we were full up every

tasty breakfast included

good hot water and good wifi

i do understand that you get what you pay for this place is completely ridiculous, wifi signal is barely received

breakfast could've been a bit larger

breakfast was served by a couple lovely women

it's not the fanciest hotel but for $20 was perfect and included a basic breakfast for those on a budget and

good location, comfy bed, hot water, good wifi.

some bed sheets in my kids room were stained

our kids enjoyed our short stay a lot

friendly staff, great breakfast, great location

room was not clean. wifi didnt work sometimes.

the end, but it took the best part of an hour of sitting outside trying to use the free airport wifi

laundry and didn t return change, was not rinsed well or folded poor lighting after dark, bring a

we had a great stay here. breakfast was fantastic!

the swimming pool was great to freshen up and the shower really nice

the swimming pool is great for the kids who (with jetlag) went in very early in the morning (quietly) and the

wifi, very clean

64 dollars for a couple items of laundry

had to walk to reception to order room service

the only downside of a world so big... the wifi doesn t reach most of the villas.

loved this beautiful hillside property and its stunning views, botanical gardens, infinity pool, 3-mile hiking

we did the trails, swam in the infiniti pool, had dinner at the restaurant, purchased at the gift shop and

they made sure our kids had breakfast and were so supportive

location, cleanliness, and great food with room service!

other guests even came up to us and sympathized as the kids were wandering around trying to find something to

staff wasnt nice the shampoo and conditioner were empty i asked to change it the room service brought only

but there are no kettle in the room, no bathrobe or slippers, and you have to pay for the wifi (

being close to airport on departure and the staff arranging transportation, the great job of laundry and the

i really liked the onsite restaurant and the local breakfast with amazing fruit that was included in the meal

some loud kids running around with no parental supervision. but not your fault.

nice restaurant on the premises a as well as bag breakfast were great

to the shuttle bus from the airport to accommodating an early check in, adventure inn was great

also nice that their laundry service was affordable

very clean, great swimming pool

breakfast was delicious and plentiful

nice pool, nice gym, room and bathroom were clean and confortable.

no bar or restaurant privacy issue with the bathroom no tea or coffee in the room

maybe take the room curtains to the laundry...

the retreat staff is incredibly helpful and arranged cars, cleaned laundry (for a reasonable fee), and arranged

walk down to a stream through the beautiful landscaped gardens and make us of the indoor swimming pool

my kids smiled so big when they saw the property

nice shower and a spa bath

self serve laundry with washer and dryer

large multi-room apartment style with full kitchen was nice, fairly clean but several crawling ants/bugs noticed

nice appartment with all facilities including parking and also if required they can liaise with alamo to coordinate

and clean apartment with kitchen and fridge near supermarket, bus station and airport

wifi ok

wifi worked fine

wifi was fine and the room was overall clean

was great, communication was amazing and we were able to get an early check in

fast, reliable wifi

breakfast was very tasty, i was full ud83dude0a the staff was very nice and helpful (did the laundry for me)

the pool was an added bonus

the rooms are comfortable and clean, the pool is great to relax after a long drive and breakfast is delicious

is great, bed was very comfy, nice and quiet location for our first night in costa rica, good parking

private parking. nice people. the price was cheap. good wifi hot water at the shower

staff, very nice breakfast, large clean and comfortable rooms

full breakfast still not available.

good parking and safe.

the breakfast was the same every day

the hotel is quiet and wifi strong for working remotely

place is close to the airport and it has a nice garden with a playground for kids

beautiful property, has a park for kids, swimming pool and tennis

tile around the pool is very slippery when wet and our kids fell multiple times, and i almost fell once

amenities here, from gym to pool, to the restaurant onsite

breakfast, appealing and tasty, served in a nice veranda

husband collected the hire car easily the next morning while we swam in the pool

staff super accommodating. beautiful property. lovely pool and room

first stop off from the flight with young kids

pool areas was nice as well

my husband also enjoyed a dip in the pool

tranquil setting close to the airport was heavenly, with the beautiful garden area, immaculate pool, and covered

breakfast by the pool was good with fresh fruit, eggs, juice and coffe

entire property is gated and includes good parking

breakfast is a highlight, offering a varied and delicious selection with fresh ingredients

surrounded by nature - there is also enough space for running around if you intend to come with kids

provided conflicting information regarding the price of shuttle, laundry and other services

amazing place with great pool, beautiful garden and stunning view

there was a pool and terrace with a view and the staff and owner were incredibly helpful and kind

hotel didn t offer wifi and the staff, although friendly, didn t have connection with poas volcano facilities

breakfast. wifi was weak. weak coffee.

they don't have soap and shampoo in the rooms also the bed is almost in the same place of the kitchen

perfect to stay because it has a small kitchen

the room has a small kitchen in case you want to stay several days and prepare something to eat

laundry room

half of the machines in laundry room was broken

super comfortable, great breakfast, free laundry if you do it yourself (and a paid one available too), lovely

free laundry on, just buy detergent:) pura vida

i enjoyed using the laundry facilities after travelling across costa rica

my wireless room phone didn't work, so i had to go downstairs to speak with reception or ask for room service

comfortable rooms, underground parking, great food in the club, and love the attached casino.

parking garage and lots were all completely full when we arrived so had to park in a weird way

location friendly staff good facilities including simple restaurant, gym and pool very good

pool tiles on the top floor has some chirp and after the kids swam, they feet were bleeding

laundry service, reasonably clean rooms

the shuttle service is excellent

it was extremely nice to have a swimming pool

kids liked the pool although they complained it was too cold

we loved the restaurant and the shuttle was so amazing to have from the airport after a day of travel

shower in our room was cold, and the laundry was extremely expensive

and andres, now at the restaurant downstairs, daniel outstanding, i almost forgot, we call for laundry service

hotel sits on a large property with an inviting pool set in landscaped gardens

a few particular staff were good in the restaurant. gym and spa was good.

great food, excellent gym and beautiful spa

noisy from the laundry room, even that my room was not that close to it, they kept the door open and it made a

great breakfast included, all staff was very nice and super helpful, and even had a gym and laundry room

the breakfast menu exceeded our expectations, everything was made to order and very tasty, kitchen staff met

it's pet friendly.

we loved most of the staff & kitchen crew & the manager

the hotel does not have an in-house laundry facilities for the guest

my only criticism is that breakfast needs to start about 6am not 7.

well appointed, pool area, comfortable rooms, totally non-smoking, friendly and helpful staff, close to grocery

the hotel was clean, the location safe and the hotel pool was small but very nice

great location, spacious rooms, very helpfull staff, free parking and delicious breakfast.

fabulous pool and bar

cool pool with hip bar and lounge

bar and restaurant are great

the bar and restaurant are on site and once you ve been here a couple of times everyone knows you by

included parking seems to be extremely limited

provided a laundry service in a very short space of time

give kids a credit to do their best, but they need more experiance on customer service, they are just

kids were running around screaming until late and it was hard to sleep

kids loved the pool

kids loved having the pool room table at the back

popcorn is free and plentiful in their kitchen

breakfast a bit pricey

wifi charge fee if choice high speed

location close to escazu pleasant staff good restaurant comfortable and secure parking lot restaurants and

floor a little dirty , mostly in the corners all the tables in the bar / restaurant were full of water marks

spa treatment was rushed and not lux, dining staff picked up cutlery not from the stems but from

my kids loved the pool and the family suite was perfect for

was very friendly, breakfast was very good

sergio was incredibly kind and helpful during check-in and handled the busy bar and restaurant solo like a pro

wifi was a little slow, but we didn't need it for our stay so we weren't too upset by that

had a very early flight and they took us to the airport and made sure we got a little breakfast before

great breakfast, laundry on site.

i like the staff the facility the food the service especially the pool and exercise room

we enjoyed a few hours at the pool and also ordered room service for dinner which was affordable , delicious

all it had is the usuall costa rican meal, that my kids and us, couldn't see, or eat anymore

we really enjoyed our hotel at hotel, restaurant and bar was very nice!!

only thing which could have been helpful, was a self service laundry area, as the prices for the hotel laundry

was wake up at 730am by hotel staff for ark about laundry service and at 830am for control in room

coin-operated laundry would be nice

loved the gym and peloton bike

parking garage

very nice staff, rooms are clean and a healthy continental breakfast.

good, fresh continental breakfast

wifi was good

it s got a kitchen

breakfast was sliced fruit and biscuits with jam which was adequate for one day

to us embassy, friendly staff, breakfast included, walking distance to restaurants, gym, good

secure parking area

the gym was great, breakfast was delicious. staff were so friendly

great breakfast too

the breakfast was wonderful

spa was wonderful

are friendly & helpful, the rooms are clean and comfortable, the grounds are stunning, nice size pool, really

the breakfast was adequate but more than made up for by the astonishingly lovely gardens

breakfast was wonderful pool amazing gardens beautiful as always staff very friendly and helpful

breakfast had good choice. location in quieter area of town which suited us well.

nice to have the use of laundry facilities

towels and face towels for bathroom needed, as well, kitchen cloth towels for drying dishes

nice full kitchen

full kitchen and a very large suite

there were other kitchen tools, but i didn't have time to test them

the free laundry facilities were useful than expected

amazing gym to train and rooms was comfy

to get into parking when requesting transportation

no room service and very poor menu in restaurant

nice place close to everything. good breakfast nice staff. the bar is expensive but nice.

wish we would have known ahead of time that laundry facilities were available at no charge, some of us had our

free use of laundry facilities

- restaurants, mall the staff is amazing - very helping, kind and with good vibes there is a laundry room in

free laundry

excellent service and breakfast and free laundry room

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery

only wish pool had been open before 8 am.

hotel was spotless, the staff was helpful and friendly, and the pool area and gym were exceptional

i didn't have breakfast

beautiful decor, breakfast was great, rooms were very comfortable!

is small but the rooms are very comfortable for the price, breakfast is nice too, and there is a bar & restaurant

pool is tiny and air conditioner was not working in our room

room is spacious with all the facilities you would expect, breakfast was substantial and well prepared and

place to stay, comfortable bed, little kitchen, big bathroom, good wifi, quiet location and friendly staff

pool had no lights at night

breakfast was good enjoyed pool area. appreciated access to laundry facilities.

there was a laundry facility available which was very appreciated ($1

i feel safe there for my kids to roam around and o don t

second stay was a lower floor room not facing the pool and the wifi was very poor: one or two bars and kept

nice sized pool and hot tub, excellent breakfast, and loved the partnership with gold s gym to utilize during

the windowless room was spacious as mentioned, it was also loud due to its proximity to the hotel laundry and

creative design was clean and inviting with gated parking

wifi was giving problems when i first reached but was fixed half way through my stay

mini fridge and microwave, even the kitchen sink

our luggage was delayed and they let us have a very late check out in order to accommodate us getting our bags

breakfast cooked to order off menu

relatively minor inconvenience with the parking was that we had to ask the staff to unlock the gate for us each

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

the front desk staff was really friendly and helpful, breakfast was good

staff were very kind and helpful the breakfast to order was excellent safe place to park my car, and free of

a problem with towels and laundry that was not easy to solve, even with the willingness of the sr

we requested laundry service only to find out it was not and we were billed anyways - we did obtain a

buffet breakfast, suite, gym and pool and courteous and relaxed staff. excellent stay

very hot gym

free underground parking

the spa treatments are available but there is not a practitioner on site so has to be prearranged

told us to order mini bar drinks from reception and then isisted we paid 35% more for them as he had 'run out

we enjoyed the pool area, then a thunderstorm rolled in

in the bathroom, insufficient pressure in shower, poor room service, quality of food and general quality of room

the drinks at the bar were also the best we had in costa rica

in to my room early and although i only stayed for 1 night they did their best and had all my laundry back to

think your laundry price over !

laundry in each villa

laundry is extremely expensive, room service has good and bad moments.

had not been properly cleaned - the laundry was clean but the sides had not been wiped and had food on them

extremely pet friendly. this is where i stay when i take my dog to the vet in sj.

check out the pool

food is overpriced, but the kitchen is very good

but everyone else is super nice, the waitress, the room service the breakfast staff

parking, free wifi (also for non honor members), jacuzzi - san jose wasn't nearly as warm as the

wifi i was very poor in room 11 - i was overcharged from what booking

very cool pond and garden for kids plus the pool

30, but they had a plan b : to order from a nearby resturant, witch worked well out ok since the bar was open

we are a family of 4, two kids, first time we came when they were 5 and 8

clean pool and a little backyard area with a pond

breakfast is exceptional with every part perfect and delicious

breakfast was amazing

the included breakfast is unreal

breakfast is huge, but you can tailor it to your needs

it was breakfast that won us over

laundry system was good

breakfast had a variety of choice and was refilled when required

artwork everywhere, great beds and clean, clean, clean! outstanding breakfast that starts at 6!

we walked to the italian restaurant which had amazing food and even found a local sports bar across the street

i enjoyed the convenience of the onsite parking garage and felt very comfortable

forward to return many times to the impeccably clean and efficient rooms, and hang out at the pool, and hug my

the end of the road lots of shops bars and eating places and close to airport, i didn t use the pool but it

single use tooletterie wifi doesn t work at all inside the room paid for breakfast included but was not offered

small meet a lot of nice guests hotel is very nice beautiful pool the owners were very nice

not much of variety in breakfast choice. the water in the pool was way to cold to swim in.

breakfast is good enough: bread, banana bread or carrot cake, scrambled eggs, rice, fresh fruit and

we are a family of 4 (2adults 2 kids), i chose this hotel only because they had bunk bed for my kids and a double

wifi was a bit weak didn t reach the sleeping room we were in

poor wifi connection

the wifi was only at the reception area and the pool was a bit dirty.

location, heated pool, complimentary breakfast, laundry facilities, on-site mini-marketstaff.

english and tried hard to help with requests, such as getting me an extra blanket, finding some laundry soap

also, loved that there were laundry facilities onsite

pool, laundry facilities (not used but good to know how much is available), spacious, little playground

the laundry service, but was slightly disappointed when a shirt was returned with a small dirt spot

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

laundry is over priced

clean and nice rooms with good standard. the room service was great!

the outdoor swimming pool is always too cold. should get the water useable and get it warm

good room service in a nice room. outside pool area is a good place to relax

didn t get to use the pool but it looked great

of the hotel was equally high standard with great facilities including the great pool area and gym with amazing

spa for the price offer is high price with not much amenities, pool area was not that clean had kids playing in

room service dining was very expensive and had low quality food

room service was below par

laundry is expensive, and only half of the machines were operating at the time of our visit

laundry service is way too expensive compared to other hotels (but you can use the washing machines

self service laundry is a bonus (you have to buy tokens)

great location, great italian restaurant, wonderful staff, on site laundry, free breakfast.

clean, comfortable, quiet rooms. excellent breakfast and friendly helpful staff. guest laundry.

very nice staff, lobby bar and free breakfast buffet.

a big deal, but i wish the gym was a bit more updated

were close to the gym

comfortable beds, nice bathroom, bar fridge, safe for your valuables, cable tv, air con and the wifi was very

m the next day there were kids running around

room backed up to the laundry, so when they were doing laundry we did not have adequate hot water to shower

advertised laundry and didn't have it

so, i asked if i could have access to their laundry room to get the stains out

we were not allowed to heat some breakfast pastries in the kitchen microwave

breakfast was very nice with multiple different options to order from they also make very good