a beautiful swimming pool with diving board and sun loungers was also provided

staff was very friendly and the breakfast was really nice

property with nice furnishing, beautiful garden and pool area

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

breakfast was great, the botanical garden is worth a stroll

s a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool

it was nice that the kids could use it when it wasn't busy

i loved the idea of making my own food in a well equipped kitchen

the staff, the spa facilities, the rooms, the restaurant, drinks, food , not to mention, super pet friendly

hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing

well situated on our way to porto along the camino. nice pool and gym.

parking

wifi had interrupts in my remote corner room (117), in both stays.

breakfast was very god

the hot tub was not hot and breakfast started to late.

breakfast and lunch was very good, although dinner was not the best food we had on our trip

if you have kids, consider another option

the view was stunning, and the bed was incredibly spacious and comfortable

compared to the staff in the restaurants and by the pool, the staff on the reception are a little cold

exceeded our expectations, but one thing i would say is do you really need to play music around pool and gardens

enough free parking in front of the hotel

bar is continuously unmanned and you need to go to reception to request a person cones to the bar

big comfortable room, nice location, free parking :)

the hotel was great for kids

free parking in the garage, good breakfast and dinner

if someone else uses it at the time, you ll be offered laundry service next day or two so plan your outfits

relaxed atmosphere friendly staff great bar dining areas pools and spa treatments were fantastic

breakfast delicious, especially bacon with eggs

breakfast, wifi, location, swimming pool and the service was good

the breakfast was excellent and the bar and dinner were too

free parking but the highlight was breakfast buffet with a very nice view from 10th floor

it had a nice bar and breakfast included also had parking

no facilities like gym swimming pool etc.

wifi bedding location

building, super helpful staff and service, friendly owners, fantastic breakfast, good location, super comfortable

cleanliness was not at all up to scratch - dirty laundry from previous guests still in our room, ant infestation

excellent facilities for a family - infinity pool, indoor pool, games room

the hotel is really neat and beautiful and the pool is great

the kids got quite overwhelmed by the intensity of porto, so loved having the opportunity to play in

amazing view over the river. breakfast was delicious. very comfortable bed.

the wifi didn t work in the bedroom, this was very disappointing as l had work to do.

wifi connection was bad

close to metro stop, but if you plan to walk to porto, be prepared for approx 25 minutes (with kids)

the breakfast was great and the room bigger than we expected

breakfast is excellent, the service also

swiming pool in the garden is big and it is a nice place to stay

was excellent, and great to be on the balcony overlooking pool and sea

interior, exterior gardens/ pool and neighbouring locale all perfect as was

the tasty breakfast outside with a superbly cute pool view was unforgettable

we loved everything, especially the pool and the garden, everything was very clean and organised

great hotel by the river douro. fantastic breakfast. superlative staff.

i highly recommend the spa treatment katia the therapist was awesome, we loved the

the pool area overlooking the douro river was breathtaking

two good pools, small but perfectly good gym

the warm welcome , good food at the pool and room service , good breakfast plenty of varienty and very fresh

gym equipment needs some renovation and service.

hotel, great location, views, breakfast, gym, swimming pool, spa

had a great time at the exe praia golf

the ocean view, the breakfast was really good, pool and sauna were great, staff was nice

golfe in the name of hotel is misleading , was expecting space around, but hotel is tightly packed

room service, room was not cleaned until 2pm

the restaurant and bar were excellent

on another separate note the wifi is the worst

spa is not working, we only had one towel in the room (two people)

the gym was closed for refurbishment

pool and gym and sauna are up to date

terrace was shut as was kids club which no one mentioned pre

the bar staff were great, particularly carlos, who was educating us on the different types of port

system the staff had for drinks at the bar wasn t ideal as it made the service slow

pool in the afternoons, which couldn't be very much enjoyed as the hotel was crawling with young kids making it

laundry cost is ridiculous

we did not wish to use the spa so can t comment

the restaurant and bar made it easy to have a night cap

the pool was a great relaxing touch

delicious breakfast

far from douro valley vineyards at least 1,5 h of drive avoid laundry the clothes returned late, dirty

and is willing to chat with you a bit but never losing their professionalism - indoor swimming pool open 24

was a kid sized robe in the bathroom, turn down service with a teddy bear and balloon, and even a kids menu at

pools, spa, sauna, bathrobes, slippers, a milk coffee machine when leaving the gym, and in the

the view from the entire suite was exceptional. bonus point for playroom for kids!!!

slowly service in the bar at the evening.

my room was always clean, everyone is so friendly, great views of the duoro, good gym, excellent breakfast and

breakfast and restaurants were excellent from pool bar to michelin restaurant

the room service fee was too expensive.

view was excellent - at breakfast looking down at the river - and one could walk down to the old town, or to

i was very grateful for the laundry room to dry my sodden clothes after i got caught in a thunderstorm

very nice place, enough space for work, laundry available on site

finding the laundry facilities in the property was a challenge!

everything including the free laundry

laundry facilities are great after many days of travelling

clean rooms. good wifi.

wifi fast fast, i recommend this place

missing a pool and a gym,parking for 12 /night.

outdoor gym is a bit of a gimmick - i'd like to see a proper fitness suite

gym equipment

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

no idea where laundry could be done and made no recommendations

very relaxed with an honesty bar and lovely garden terrace

fully understood my complaints and immediately told me that he would not charge us for the pet stay, neither

excellent boutique hotel building , garden and breakfast room

and you may use (sit in) the pool at the top of the building

the kitchen was well-equipped

wifi very weak in the 1st floor room over the reception

wifi never connected in the apartment.

no paper towels for the kitchen.

didn t like that you couldn t have laundry done over the weekend

its entrance is very difficult, over charged for laundry despite promise to have it made next day

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

no iron in the room although there was a laundry service. no kettle for tea lovers.

from the pool, you can take in the sites and watch people and the city train as it crosses the bridge

they even prepare extra breakfast, because we needed to check out earlier

breakfast was all fresh with a good variety

good location, comfortable beds, fast wifi

wifi was very intermittent. our room was quite small.

bar that all really good

amazing hotel, great room, great breakfast

the gym was good too

excellent hotel one of best we ve stayed in, ultra modern only the breakfast was a bit small

amazing breakfast comfy bed

service, comfortable and spacious, incredible staff, delicious breakfast, indoor pool and areas to stay were

laundry is limited one or two day per week

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

separately we had inquired about laundry facilities and were told they had a send away service

friendly staff. clean rooms. good wifi.

minutes to town lovely view from balcony v comfy bed fridge kids eat breakfast for free sound proof

the spa staff are of great quality

my son enjoyed the outdoor and indoor pool

best part for us was the access to a spa and pool

was perfect but on the monday which was pretty quiet the pool staff forgot our order and then made us sign twice

pool was lovely

fridge is intended for storing your own snacks and drinks; for anything else, you can rely on room service

very good breakfast

parking a bit tight but understandable bar service shuts down at 11pm

the location, the breakfast, the staff

staff, great room, breakfast was sufficient and the bed was comfortable

breakfast was excellent, products were very high quality

location, garden area and pool

great location and great to have pool

very nice rooms, excellent pool, and extremely professional and welcoming staff!

location, wonderful staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent

laundry changed and room cleaned halfway through our weeks stay

a bit more kitchen utensils.

we didn't use it but there is a kitchen

the wifi in the room didn't work at all

a bit more light power, and better wifi.

there is a laundromat service down the block as well if you want to do your laundry

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

kids were only allowed in pool for a short time in the morning.

restaurant and bar great

kids are allowed in the pool just in the morning

the breakfast was 5 star

breakfast each morning was delicious, the croissants and pastries were so fresh

all so friendly, helpful, and incredible hard workers (room was always clean with fresh water and bar service

the on-site restaurant and bar offers delicious drinks and food

thin towels, very poor wifi.

the bar has a gorgeous view

+room size, decoration, bed comfort, towels +access between room to parking, gym and breakfast was time saving

great spacious rooms extensive pool and spa area

our kids are 10 and 15 years old - not babies, nor toddlers

have to pay 10 euro/day/per person to swim at swimming pool, no shower cups in the bathroom, no bell boy until

kitchen lacking some equipment, our room was a studio and not the one bedroomed apartment we

the kitchen was equipped with all the essentials, and the shower was powerful, you truly feel at home

wifi and no english tv channels.

wifi was not working at all, it kept disconneting all the time.

very well equipped kitchen inc an oven

gym a bit small but decent

the hotel was very accommodating for our 2 year old daughter, they provided cot and a very cute kids toiletries

area around the pool was a bit slippery when it was wet

kids friendly, convenient location, good breakfast buffet and lunch options, great warm swimming

staff are very friendly and helpful, particular bar staff hotel is in gaia 10minutes across the bridge from

breakfast is also a bonus

nice location, nice staff, nice breakfast. very clean. a very good option in this town.

breakfast was brilliant large range of items to chose from

it was clean, spacious and great location. staff was very nice and helpful. breakfast was good.

wifi is also fast and password protected

trip to porto was our first one abroad since the pandemic started – and wow has it set the bar high for all

breakfast was also great

only thing i’d have liked that wasn’t there would be a bigger bar area but not really a huge issue when

the breakfast was delicious

the breakfast every morning was really fantastic

one night we had room service and the food was also tasty

even got upgraded to a room with a balcony

location, very goog breakfast, small but nice room

very nice plunge pool and roof area for relaxing as well as a pretty bar and garden area with a retractable

private as it had a transparent wall to the room, so if you are staying with friends or kids it might be

poor ventilation laundry service was over 40 euros for single load

nothing really - the wifi could sometimes wobble a bit but nothing else that i can think of.

a 4 star hotel and room service cost money

wifi connection was a bit slow

the room service

room was small and looked out on a housefront and neighbours laundry

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

wifi was not reliable enough

there was a varied breakfast

wifi has been slow

if you have plenty of dirty laundry, there s an excellent self-service laundry (laundry infante) just 6

very good location all systems worked well, although wifi was variable depending on location.

the wifi signal was so weak, maybe because i stayed in 5th floor.

excellent late check out of midday and the fact you could leave your cases for a few hours staff very

wifi very slow.

sadly no self serve guest laundry for traveller's

wifi needs improving

the wifi is working properly everywhere

wifi is not fast

wifi was not good. tv stations were intermittent. breakfast eggs were not good.

bright, very comfortable and spacious, quiet on the third story, well appointed little kitchen, laundry facility

nicely furnished historic apartment with kitchenette

we were in one of the top floor apartments with two double beds, a lovely living/work/kitchen space & 2 bathrooms

the kids enjoyed the swimming pool

garden apartment was great for the kids

laundry was insanely expensive.

nothing , only the laundry was abit expensive

laundry was within the day without extra charges

great clean facility!! super close to laundry and great restaurants!

room was excellent with a small private terrace next to a quiet bar and swimming pool

the pool was not heated

the spa is also very nice

reception staff are helpful. room service is good. the room is stylish.

exceptional care from the people, perfect breakfast , i strongly recommend torel palace for a stay in

my room faced on a courtyard, had tall ceilings, a small kitchen, 2 tvs, a comfortable seating area and bed

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

room service is 24/7

breakfast is great

breakfast with plenty of options

you even have your laundry done for a small fee

next to the hotel is a large supermarket and down the street is a laundry with self-serve and drop off service

are so well organized that they even prepare a shorter formula - but still very rich - breakfast for the early

breakfast was quiet decent. it is value for money.

location, friendly staff. close to restaurants. great breakfast.

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

great location, laundry was quick.

location and room service

location; design; big comfy bed; free water bottle; wine bar next door (in front of tunnel)

they did our laundry, helped print documents for our next destination and helping get a package to us

we chose to do use the laundry service offered to guests and it was definitely expensive for the amount of

24/7 free beer bar was a surprise

the breakfast was wonderful and they also made eggs to order

it s not for everyone - there is no reception, no bar in the lobby, no restaurant and no way to contact the

- the breakfast / dining room was really quite small and noisy and for that reason we either had room service

the room was spacious and ready for us when we arrived (earlier than the usual check-in time)

everything was on offer for breakfast which was until 12pm on a weekend

didn't like the fact that i had at the end an extra charge for payment for rhe pet and the parking and i haven

the breakfast has a lot of things to chose from

bar was well priced

wifi worked very well

well equipped gym, though small

wifi isnt the greatest and no fridge in the rooms.

excellent receptionist. nice location. nice room. good craft beer bar nearby.

ideally situated, modern and well maintained, excellent breakfast and very helpful staff.

needed and more in hotel room - kitchen sink, stove, coffee machine, tv, complimentary bottle of

clean, prime location, friendly staff, bar and breakfast was amazing.

upon arrival complementary bottle of wine chocolate &voucher for port wine in bar were given to us a very nice

breakfast is outstanding with an array of fresh fruits, cereals and breads plus pancakes and

friendly staff, wifi, clean, welcome drink, overall good!

bedroom very poor like a bad theme kids room not comfortable at all.

bedroom with view over the city, good wifi connections, comfortable bed and good bathroom facilities

convenient place, near to the scenic spots and bus station. nice room service for food.

staff was excellent and gave us great recommendations. breakfast was very nice.

when we got there early, a friend and i put laundry in

; 4) clean, thick, white (and not grey :)) towels and bedclothes and adequate room service; 5) very polite and

the wifi connection works very well

24/7 room service

i'm 47 years old, so i'm not an old grandma complaining about a few kids having fun

external laundry service was convenient but very expensive

beautiful decor in the bar and ground floor areas

breakfast very price

the breakfast was fresh,plentiful and very good indeed

gym was a bit small but super cleaned

they were great, even got some easter eggs hidden for the kids

swimming pool was great for kids

swimming pool was great for kids

the gym, nothing there

perfect service food spa and facilities

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

location right in the middle of the old town staff were extremely helpful and kind breakfast was superb

wifi works well throughout the property, the breakfast was well appointed and served in a pleasant

absolutely beautiful ! wonderful breakfast, perfect location, and helpful staff!

they don t give irons out or have any in the rooms, they want you to pay for a laundry service to get your

arrival, breakfast has very limited hot options, no iron/ironing board -being told to use their laundry service

we asked for iron, but because the hotel has a laundry service, they don't have one for the room, which is bit

there is a self service laundry within 50m of hotel

would be nice to have a washer/dryer on sight for self-laundry service

appreciated every aspect of the lodging: location, beautiful facilities, clean, tasty breakfast choices and

hotel with a really nice design, friendly staff, good breakfast, and a central location close to aliados, clerigos

breakfast very good for price

at breakfast the staff were again welcoming and the buffet breakfast itself excellent

- super centrally located, a quiet and clean room, a very modern hotel design, and a great breakfast