the indoor pool was nice

the hotel is small and has a quite big spa area for that size (steam bath and sauna)

breakfast was very good and the service was fantastic

the food is delicious and breakfast is cooked to your desire

windows in the kitchen, dining, living area and bathroom did not open so it was musty and dark

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

property with nice furnishing, beautiful garden and pool area

breakfast was great, the botanical garden is worth a stroll

staff was very friendly and the breakfast was really nice

a beautiful swimming pool with diving board and sun loungers was also provided

is a clean and quiet hotel. next to a gas station and with parking. is value for money

the bar and vinha restaurant are absolute must-try's if you're staying here

due to its location but a taxi ride away was okay for us other comments to note is that at breakfast time tea

wifi worked well at the start, and then stopped working properly after a few days

amazing breakfast, lovely facilities and very friendly staff

the complimentary shuttle boat was a game-changer

cleanliness was not at all up to scratch - dirty laundry from previous guests still in our room, ant infestation

bed for kids was not ready, we had to change rooms and it took ages, while being late at night

the pool bar was generally over priced

location and views the property was modern with nice swimming pools and gym a great walk along the

hotel located is clean and well maintained, room service very good and keep rooms spotless everyday

we needed to ask for extra bread at the breakfast - it was a little annoying, but there was no problem in

breakfast was yummy, fresh coffee from waitress

parking was decent

room with great views and 24 hour friendly service...good breakfast selection

room was clean and breakfast was good

hotel wifi was good, i enjoyed this place

the pool area overlooking the douro river was breathtaking

to the city (we would recommend a rental car, parking in the city was ok and cheaper than we expected; please

the gym had no air con

gym was very small and the crosstrainer was broken

o bar feche muito sede

there is availability to park in covered parking or outside of the hotel

breakfasts look very good but i did not have it there as i had a breakfast appointment with a

the bar is also the reception

room was clean, as usual, the staff was great, the breakfast was very good and the city is calm which provides

far from douro valley vineyards at least 1,5 h of drive avoid laundry the clothes returned late, dirty

the facilities , pool, sauna etc are also wonderful

pools, spa, sauna, bathrobes, slippers, a milk coffee machine when leaving the gym, and in the evening a tray

small kids in the spa area

the kitchen was very nice, the interiors and the views. the room design was nice.

finding the laundry facilities in the property was a challenge!

laundry facilities are great after many days of travelling

everything including the free laundry

very nice place, enough space for work, laundry available on site

i was very grateful for the laundry room to dry my sodden clothes after i got caught in a thunderstorm

great location ,the evening staff were lovely and accommodating and late check out was great.

building, super helpful staff and service, friendly owners, fantastic breakfast, good location, super comfortable

the bar was ok, but it was a bit of a rip off having to pay for a few peanuts

wifi bedding location

location is good for business purposes, room is large and well maintained. wifi speed was good.

opposite the hotel is 24h awesome bar with good bear

also very clean and both the bar food we had for dinner and the breakfast were very good

very friendly people, from restaurant, bar and cleaning

room service / breakfast was also very good

free wifi worked in all

i booked a room without breakfast included but then decided to try and was worth it

the wifi was useless. the staff were unfriendly in the restaurant. reception staff ok.

great service, great room facilities, spotless, great breakfast

breakfast is excellent, the service also

crowded in the dining room at breakfast, it was hardly possible to find a table, even when taking the food it

staff, great room, breakfast was sufficient and the bed was comfortable

parking a bit tight but understandable bar service shuts down at 11pm

we arrived late and ordered room service about 15 minutes before it ended but it was no problem and we got

fridge is intended for storing your own snacks and drinks; for anything else, you can rely on room service

the location, the breakfast, the staff

laundry cost is ridiculous

the spa pool was gorgeous, warm and calm, though you have to purchase a cap at 5e, which is a bit silly

there was a good breakfast consisting of portuguese pastries, bread, ham, cheese and then hot chorizo, scrambled

very nice outside space and great wifi access

breakfast was good but too many cookies and less bread, nevertheless the orange juice was really

hotel personnel was amazing, their hospitality was over expectations: reception, breakfast, room cleaning,

breakfast was handy and the entrance password policies were both secure and convenient

good location, comfortable beds, fast wifi

we had a fantastic breakfast

wifi was very intermittent. our room was quite small.

i would recommend to order other food of the room service

no milk for the coffee and confusion over use of the mini bar i

also no room service or any coffee station at the

the wifi is very weak and i couldon

the bar did not open until 19

location near a grocery store, self service laundry, assorted very good restaurants (5-15 min walks), good

there is a self service laundry within 50m of hotel

arrival, breakfast has very limited hot options, no iron/ironing board -being told to use their laundry service

they don t give irons out or have any in the rooms, they want you to pay for a laundry service to get your

they will make no offer whatsoever to compensate (eg no free cocktail, no breakfast voucher, no laundry discount

indoor pool/ spa and gym only open 8 am to 8 /9 pm so no chance to use

nice bar area too and again with lovely staff and bar manager my room - a premium double due to free

no room service available (which surprised us for a 5-star

pool and sauna were nice but frequented by many families, so it was very loud and not relaxing at

terrace was shut as was kids club which no one mentioned pre

rooms were made up beautifully every day, even setting up our kids' stuffed toys sweetly om their pillow

service was excellent, amazing buffet breakfast, comfortable rooms and great pool

cleam roooms with all amenities, delicious breakfast with hot dishes, vegetables and fruit, as well as freshly

they could help us out with a really early check in (10 o'clock), which was a big help for us

staff were great, parking was easy , the rooms were large and comfortable and the breakfast was excellent

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

separately we had inquired about laundry facilities and were told they had a send away service

laundry is limited one or two day per week

wifi - could not connect.

comfy bed for us and our kids to share

at the night there was a very cozy atmosphere at the restaurant and bar with live music

spacious room very clean and neat, well decorated, comfortable bed

whilst we were eating lunch in the bar area near the tv, the smoke would waft its way in as well

it could offer a gym

the restaurant and bar were excellent

laundry changed and room cleaned halfway through our weeks stay

room is big and it have a kitchen

wifi connection was a bit slow but not that important. everything else was great!

our wifi strength was not great and it was quite a walk with luggage from the nearest metro.

the wifi works properly

there is no tea/coffee making availability in the room, and no room service.

bed very comfy, wonderful breakfast.

the breakfast was done so elegantly in a wonderful dining room

we had the room service for cleaning come everyday to change the sheets and towels, which was great

for family with 2 kids (6yr olds) who enjoyed their bunk beds & dual showers

we didn t have a drink in the bar area, but it is amazing (where they serve breakfast)

breakfast was diverse, featuring high-quality products

week and occupied 3 separate rooms within the same floor and loved the comfortable bed and their breakfast

(9) the room service not only cleaned our room but also provided a glass bottle of drinking water every day

a great hotel - very friendly and helpful staff, lovely breakfast, comfortable room

perfect for 1 person as they were a bit small, located was great and the staff were so friendly, breakfast was

no iron in the room although there was a laundry service. no kettle for tea lovers.

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

didn t like that you couldn t have laundry done over the weekend

its entrance is very difficult, over charged for laundry despite promise to have it made next day

gym could be better equipped and restaurant open :)

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

there is a laundromat service down the block as well if you want to do your laundry

we loved the staff, breakfast, bedroom - luxurious bedding, towels and bathroom accessories

customer service from staff on reception, in the kitchen, house maids, from arrival and throughout our stay, we

was very comfortable and the room, even though facing the street was very quiet - the pool and spa are accessible

poor ventilation laundry service was over 40 euros for single load

the wifi is very weak and couldn t connect to all the social media.

a few shelves that were more like a tall kitchen wine rack so not usable

the hotel does not provide any room service or supplies such as plastic comb or razors

compliment was the wifi, not very good and intermittent

breakfast was fine. it would have been nice if the bar was open later.

clean and comfortable, with a nice hotel bar and garden

was only one thing they kept moving the bar and restaurant from this hotel to the adjoining one

bar was typically unattended when we tried to grab a drink, but that is literally the only con i

lobby and bar area were really nice, with a pretty garden to relax in

next to the hotel is a large supermarket and down the street is a laundry with self-serve and drop off service

you even have your laundry done for a small fee

great breakfast buffet

good breakfast.

all night bar was a bonus

the laundry service

poor wifi put was given another room which solved the wifi issue.

was amazing - clean and comfortable rooms, delicious breakfast and bar offer, staff are super friendly and

wifi did not work in rooms students motivated there seemed , however, no coaches or manager

service in the bar and restaurant was slow, felt staff needed more guidance and training.

great clean facility!! super close to laundry and great restaurants!

laundry was within the day without extra charges

nothing , only the laundry was abit expensive

laundry was insanely expensive.

for adults only so my husband and i couldn t use it as we came with our 2 kids a 6 year old and a 1 year

bright, very comfortable and spacious, quiet on the third story, well appointed little kitchen, laundry facility

we were in one of the top floor apartments with two double beds, a lovely living/work/kitchen space & 2 bathrooms

when it has the modern comfort of a newly equipped kitchen, comfortable beds, air conditioning, hot water, and

spacious. beautiful. a small fridge and kitchen in the room. living room.

no washing machine and wifi and tv did not work on the first day even after staff reset the modem

- ordered room service for breakfast and my order was all wrong

breakfast was amazing with a full complement of the usual cold items, breads, meats, cheeses,

breakfast was excellent too

room service had to be reminded to provide soap

breakfast and dinner at blind were impeccable

wifi was not working at all, it kept disconneting all the time.

it was a well sized flat, with kitchen and living room, but we haven`t used any since we were

the room was clean and quite spacious, good kitchen facilities for having a cuppa in the morning on the balcony

location, location clean, easy check in, helpful staff comfortable bed and full kitchen with everything

the was no kettle in the kitchen, so couldn't make tea

staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent breakfast

location, garden area and pool

great location and great to have pool

breakfast was excellent, products were very high quality

very nice rooms, excellent pool, and extremely professional and welcoming staff!

jose at front desk was incredibly helpful with directions, laundry and all questions i had

we arrived early and left our bags, i had urgent matters to attend to and i did that with wifi when we dropped

wifi only worked in the bathroom and not the bedroom

wifi don't works well

we greatly appreciated the early check in as well as the luggage storage after we checked out

great for us, great for the kids

staff, delicious room service menu, and gym, pool and sauna made for a really relaxed break

the pool and gym facilities were excellent, very relaxing in the sauna

cocktails at the bar were top notch

breakfast is available in a beautiful dining room with plenty of choice including the usual english

when we got there early, a friend and i put laundry in

although adequate the breakfast could do with expanding their choice.

getting wifi password a little difficult.

bed a bit hard, wifi difficult to connect.

; 4) clean, thick, white (and not grey :)) towels and bedclothes and adequate room service; 5) very polite and

the free wifi didn't work

breakfast and restaurants were excellent from pool bar to michelin restaurant

breakfast staff were slow at times to respond and we had to wait 20 minutes for coffee despite me

the rooms are incredible, the room service was fabulous, fantastic breakfast spread

and the amazing pool, breakfast room, concierge service - we

no idea where laundry could be done and made no recommendations

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

very relaxed with an honesty bar and lovely garden terrace

wifi disconnects sometimes when the phone/tablet is on stand-by

no room service or food on premise besides breakfast which only served a few unappetizing items

few things could be improved: adding a small drying rack or foldable stand for laundry in the room, providing

i couldn't get an iron - but the laundry staff will do it for you (for a fee)

was no room service or laundry service unlike what it says on booking

staff, good advice on restaurants, well placed and close to shops and self service laundry

personal, fast service (we needed laundry), hotel close to centre and the river, rooms are good looking and

massage at the spa was excellent

wifi very weak in the 1st floor room over the reception

good wifi with easy log in

very spacious, including full kitchen

the room has a kitchenette, ac, utensils, sofa, wifi

great breakfast, very clean room, everyday room service, close to everything.

bar man was great and helped his colleague at receception

bar open in the evening

the wifi reception was good in most of the room, but patchy when in

bar seems to be underused and maybe should be made more of

food was delicious - had room service lunch - amazing room service menu; breakfast was fab; evening meal was

the wifi should work on the pool and gym, because is underground and there is no 5g connection.

piano bar and the pool is very small for laps and spa closed for maintenance.

our room was lovely and spacious

no gym facilities

everything the staff the room the breakfast thank you foir lovely stay

convenient place, near to the scenic spots and bus station. nice room service for food.

perfect location. staff very helpful and a very nice breakfast.

fantastic breakfast

the wifi was rather weak and it is not the best place to stay in case you plan to work there all day

laundry was very expensive for hotel to do

laundry service was not available on weekends

at all to press a dress that came out of the suitcase creased and i needed to wear immediately (laundry service

had the gym only been bigger and with weights and had the top terrace had bar service i don't see you would

room service- food was great. employees were efficient and friendly

wifi is weak in our room.

wifi was not accessible from the room, the signal does not reach the 3rd floor.

wifi to weak

a bar is advertised but it was very poor, a couple of bottles of beer and nothing else

wifi not working

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

hotel has a great bar to chill out after a long day of site seeing

our room was comfortable, good wifi, strong water pressure

breakfast was excellent

at breakfast the staff were again welcoming and the buffet breakfast itself excellent

breakfast also offers a great selection

appreciated every aspect of the lodging: location, beautiful facilities, clean, tasty breakfast choices and

- super centrally located, a quiet and clean room, a very modern hotel design, and a great breakfast

clean new and fresh great breakfast awesome staff convenient location

a gym or laundry service would be fantastic.

the bed was very comfortable, good storage options, a bag for dirty laundry was a nice touch

laundry is just around the corner

good breakfast buffet with a selection for everybodies needs

wifi connection very stable

as we stayed for over a week, we took advantage of the laundry service

the laundry service was inexpensively priced and completed on time

many very good restaurants, bars, bakeries and delis near by

we were offered glasses of port wine upon check-in, and breakfast included made-to-order eggs and espresso

very pleasantly, arty renovated old house, nice bar on the 1st floor

backyard is really nice, with a playground for kids, a nice dog and few nice cats

the garden and the lovely playground for the kids

the wifi didnt work in the room at all, so i had to settle close to the reception to work.

really appreciated having a garden with kids stuff, tables to have meals there and just relax after exploring

playground was lovely for the kids and the viewpoint was also a bonus

the breakfast every morning was really fantastic

breakfast on the terrace with delicious food and amazing view is a dream

the breakfast was delicious

the included breakfast was also fantastic, prepared by their chef and you get to enjoy it at the hotels terrace

location, charming decor, breakfast.

the property had a laundry/ironing listed as services on booking

laundry is listed as a service with an extra charge except the hotel doesn't actually manage it

large laundry trolleys permanently outside room in corridor

they did not advertise how beautiful their breakfast bar was, plus the selection

bar was fantastic

this was for socks underwear, a couple tops , pants and shorts ( one load of laundry in a machine)

in 4 stars hotel - if restaurant is closed - should be available room service

the information about parking was not sufficient in the booking page.

we had chosen the miradouro because of it pet friendly policy

wifi was

dirty on the plane, it was very late but they guys managed to find and recommend a self service laundry very

there is a little bit like old gym smell in the room. that's all!

is about perfection: the location, the polite and courteous staff, the perfect room, the room service, the

the wifi was very good

we got an upgrade and late check out without charge

no iron or laundry after covid