gym is tiny with old broken equipment which seems to be 30 year old

breakfast spread is good and there is a spa and gym )but we did not have time to use)

spa is not working, we only had one towel in the room (two people)

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from

room service, room was not cleaned until 2pm

i was especially impressed with the breakfast on the 10th floor the view was just amazing ud83dude0d and

good breakfast, near tram station, near shopping mall, good wifi

the bar was ok, but it was a bit of a rip off having to pay for a few peanuts

free parking , bar on site

new! good location. nice view from the restaurant/ bar on the top floor

the gym is beautiful, the pool is amazing and they offer massages, nail services, facials on site

free wifi

pool and sauna were nice but frequented by many families, so it was very loud and not relaxing at

the pool area was great after a day exploring porto

the bar staff were great, particularly carlos, who was educating us on the different types of port

the wifi was useless. the staff were unfriendly in the restaurant. reception staff ok.

breakfast is excellent, the service also

crowded in the dining room at breakfast, it was hardly possible to find a table, even when taking the food it

the wifi didn t work in the bedroom, this was very disappointing as l had work to do.

great service, great room facilities, spotless, great breakfast

dick s bar was good but has a neutral menu with few portuguese

beautiful grounds to wander around as well and a gym and spa onsite

very comfortable, staff really friendly and helpful, delicious breakfast, wonderful views, lovely pool, great

my room was always clean, everyone is so friendly, great views of the duoro, good gym, excellent breakfast and

view, indoor pool, friendly staff

pool hours - it should be open in the afternoon for kids as well

kids enjoyed their stay, the spa pool, and breakfast

my husband and i had a massage in the spa, the spa is beautiful and the therapists were so lovely and welcoming

spa pool hours - it should be open in the afternoon for kids as well

all the art and the spa is spectacular

beds and pillows were so comfy and facilities at hotel were fantastic - great gym, delicious breakfast, lovely

no more towels in spa, room service wrong or late, etc) which we found not acceptable for a 5 star hotel

tax on room service

were so comfy and facilities at hotel were fantastic - great gym, delicious breakfast, lovely spa and

spa was awesome and relaxing

kids friendly, convenient location, good breakfast buffet and lunch options, great warm swimming

decaf coffee - bring a travel kettle or coffee sachets/tea bags and you can negotiate with the bar to make your

the tea and coffee at breakfast are self served from a machine and there was no bar around the pool

pity i could have a smoking area around swimming pool. but despite that very good staff

the pool was also a highlight as it was a good size pool with bar open during the day

no idea where laundry could be done and made no recommendations

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

it s a converted building with quaint sitting areas, an honor bar, and a very good breakfast

breakfast service but that is all

staff were lovely, room really nice. honesty bar great.

kitchen area very small with few amenities

the room has a kitchenette, ac, utensils, sofa, wifi

if it wasn t for the very helpful lady from the spa downstairs , we would have been standing in the street

the wifi did not work

large spacious modern apartments fully equipped inc fridge coffee maker toaster and cooker - good wifi - excellent

not much really but was surprised by the pricing for laundry

amenities, including a small gym and indoor swimming pool

visited spa every day; with its swimming pool and sauna it was extremely cosy and relaxing

the spa was small and the gym was adequate but could do with better air conditioning

occasions service in rooftop bar was a bit slow, but it was not a huge issue

laundry cost is ridiculous

the spa had one unheated outdoor pool and very warm indoor pool

to pool was tricky and it was cold not many seats

breakfast was very delicious, go early so it is still warm

the pool was on the smaller side but perfect for a cool down!

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

its entrance is very difficult, over charged for laundry despite promise to have it made next day

no iron in the room although there was a laundry service. no kettle for tea lovers.

didn t like that you couldn t have laundry done over the weekend

would have been nice when kitchen prepped baked potatoes for breakfast, they prepped some with out bacon or

we chose to do use the laundry service offered to guests and it was definitely expensive for the amount of

they did our laundry, helped print documents for our next destination and helping get a package to us

24/7 free beer bar was a surprise

it s not for everyone - there is no reception, no bar in the lobby, no restaurant and no way to contact the

great location, quiet, fabulous breakfast, beautiful view

external laundry service was convenient but very expensive

the hotel is extremely comfortable, especially when you enter, the lounge and bar is a comfortable spot to do

staff were super helpful and recommended santa cruz roof top bar for port tasting - it was the highlight of

but room service was great & even warmed up the milk we asked for, for our coffee

wifi didn't work at all in the room (it was very unstable)

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

room was small and looked out on a housefront and neighbours laundry

wifi: unstable or without reach in the front part of the hotel noisy: we had riverview, one night

the view from our room and room service

great staff, some quirky retro furnishings, good soundproof rooms, fast wifi

i also expected the hotel to be larger and have a bar etc, it didn't, this was a shame

trip to porto was our first one abroad since the pandemic started – and wow has it set the bar high for all

the breakfast was delicious

location, charming decor, breakfast.

the breakfast was delicious and a la carte

sadly no self serve guest laundry for traveller's

wifi wasn't the best, although it worked for the most

wifi is not fast

the wifi is working properly everywhere

bad wifi

if you have plenty of dirty laundry, there s an excellent self-service laundry (laundry infante) just 6

staff was friendly and it was the best wifi we had at any hotel during our portugal vacation

location, room service

wifi very slow.

reception staff, late check out, able to leave luggage and pick up after check out

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

great location, laundry was quick.

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

the wifi toward the back of the hotel was very weak

when we said that sitting on stools was too uncomfortable for us we were moved to the nearby bar which was not

bad wifi and service

/ high service - always trying to put the customer first modern high end feel & fit to hotel good wifi complementary

the breakfast is nice

really lovely staff breakfast was excellent room was very comfortable

breakfast is outstanding with an array of fresh fruits, cereals and breads plus pancakes and

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

for a family, delivery of luggage is very challenging if you travel with a bit more luggage or kids

rooms are spacious and clean, and breakfast is a treat

wifi, all icon hotels have bad wifi

was tool small (double not queen in that irregularly-shaped space, and the view was someone s laundry line

minor issue, wish the laundry was a little sooner

it was a restored palace with beautiful rooms. it had two swimming pools which was great.

no pool

rooftop bar is the perfect way to end the night

it has a mature person's bar that is easy to hang out in, and the rooms were a great value for the price

lack of room service even though it was supposedly available according to booking.com

room, bar and restaurant

accommodation was clean and very central. the bar was excellent and such good value.

location was great, friendly and helpful staff. enjoyable bar to hang out in.

in addition we asked for laundry to be done and we were told it couldn t be same day without a managers

it would be nice to have some sort of laundry self serve facilities and grab bars in showers

the prices for laundry service were surprising.

in a room facing the square; bad smells from room toilets and bathtub; two rooms for parents and kids were on

had a separate floor for kids to sleep

had some laundry done and yeah it was a little expensive but they did an immaculate job

wonderful breakfast, and most friendly staff

great breakfast

the room is amazing as mr comfortable, the staff is great and the breakfast was incredible!

we would recommend for older kids and adults who are able to climb stairs easily

staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent breakfast

location, wonderful staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent

location, garden area and pool

breakfast was excellent, products were very high quality

great location and great to have pool

cleaner put bags in laundry room thinking they belonged to the people checking out

5 minutes walk by a self-service laundry-mat which was great because we were traveling with very few change of

breakfast was fun ,with the magic bag in your room door with a lot of

there is an air conditioner in the room and a little kitchen, so you can cook something

location just outside the tourist area, with several good bakeries and breakfast places nearby

the staff went above and beyond to make him more comfortable (including providing same day rushed laundry service

the gym has 4 machines and all are top quality new machines

stayed a whole week and the gym was only facility i started to crave but was just too useless to use

the breakfast was also excellent

the gym and swimming pool are small but very enjoyable

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

separately we had inquired about laundry facilities and were told they had a send away service

laundry is limited one or two day per week

i found this strange, especially if you travel with kids

asked for a late check out as our flight was at 2035hrs , this was sorted by the staff and we were allowed to

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

the bed comfort, the breakfast and three hospitality get an a+

hotel has a great bar to chill out after a long day of site seeing

excellent location quiet room great breakfast and very friendly staff!

good location. staff responded as needed when there wasn't wifi.

the kitchen was equipped with all the essentials, and the shower was powerful, you truly feel at home

the room was clean and quite spacious, good kitchen facilities for having a cuppa in the morning on the balcony

but no wifi in top apartment and the sky tv would not work

it was a well sized flat, with kitchen and living room, but we haven`t used any since we were

but they only have food until 11pm; when i asked where i could eat, they said that i had room service, but this

the only disadvantage is gym room without water & towel provided

top bar with a spectacular view

if we had to mention something, it would be that the spa was not open on sunday, but overall everything was

the room and gym and everywhere in the hotel was very clean

shopping mall next to the hotel, nice employees and gift to kids, large room with three beds, not far away from

we could not order room service as dialling wrong number

the wifi refreshes after some time, cause you to lose connection and reconnect

cleaning, wifi never worked, no views from the windows, extremely small closet, no workspace, very expensive

cozy bar and lovely attendants specially renato and rita which sympathy made all the difference they

breakfast served also on a terrace with a view on river duoro, very friendly staff and excellent laundry service

great for breakfast or lunch. dinner was disappointing.

spa - little improvements needed - a small relaxation are/room - timer in the sauna

quiet location. first class facilities. staff friendly and attentive. good breakfast choices.

incredible views good wifi great water strength in the shower (very important detail for me) good quality food

loved the breakfast room and a good buffet choice considering it is only a small hotel

breakfast and our male waiter was marvellous every morning

breakfast buffet excellent

breakfast

the staff were so helpful and helped me book dinners and a spa treatment at recommended locations

com there was information saying that the 24-reception staff offers laundry service, but they do not

we were not in our room much but there were no problems with the wifi when we

has a small kitchen for use

maria was helpful in the kitchen during breakfast

port available in the shared kitchen

there is a laundromat service down the block as well if you want to do your laundry

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

customer service from staff on reception, in the kitchen, house maids, from arrival and throughout our stay, we

detailed perfection. food, gym, room, location and service all 5-star. so beautiful.

delicious breakfast room is quite and luxurious

laundry changed and room cleaned halfway through our weeks stay

wifi signal is quite week, i had to use my personal hotspot for work meetings as the wifi was

wifi connection was a bit slow but not that important. everything else was great!

it was important for us, cause we were travel with kids

our room was nice big and clean, very comfortable for 3, kitchen was well equipped too

laundry service was minimum 3 per item - at such a luxury hotel (with price tag to match), it

the breakfast buffet considering the price of the buffet

family room is great and kids love it very much!

could do with a spa but honestly, everything else made up for this :)

there is no pool and not enough equipment in the gym

all so friendly, helpful, and incredible hard workers (room was always clean with fresh water and bar service

wifi did not work in the room

the breakfast was lovely and set in their chic bar downstairs

thin towels, very poor wifi.

breakfast each morning was delicious, the croissants and pastries were so fresh

had our laundry done through the hotel and we didn't ask the price

however early check in was not possible, cuz we didnt request in advance

concierges were kind and the room was clean with excellent wifi access.

free only one bottle for stay 3 nights, wifi is not okud83eudd72

staff, good wifi connection, great location, very clean, comfy bed and pillows, big bath towels

mini bar should have alcohol options.

bedroom very poor like a bad theme kids room not comfortable at all.

with no proper bedside lockers and cheap plastic furniture, also lighting was quite poor as was wifi

the roof-top bar was fun to enjoy!

wifi slow

i was one adult with 2 kids and we bearally fit in the room

spa was not working properly, steam room was not working i almost burned my feet the was very hot

it is too hot in the gym and the water of the indoor pool is too cold.

our room was lovely and spacious

was beyond expectations apart from room service

room service

my room faced on a courtyard, had tall ceilings, a small kitchen, 2 tvs, a comfortable seating area and bed

young girl in the cocktail bar also exceptional

nice pool jut pity it was not heated ( but ok because beginning of march

the location is superb, the restaurant breakfast delicious, staff is very accommodating, and the spa massages

staff we didn t find very helpful or friendly, we wasn t explained about wifi or how to even find our room

had issues with the internet connection - wifi didn't work in our room, maybe because we had to use vpn

no wifi on the 5th floor

the gym was really small

area which is also very good , they are very helpful ,guide us about the city tours also provide late check out

appreciated every aspect of the lodging: location, beautiful facilities, clean, tasty breakfast choices and

breakfast very good for price

breakfast was a bit basic but perfectly fine for a short stay

the staff were friendly and the breakfast had good choices

breakfast is delicious

their customers comfort - i was shocked to see so many of the little bugs all over the bed - laundry cost me 2

was no wifi at the 5th floor, and you had to leave the key to them everytime you went out

room and we were told we can t and at reception they told us to do it from the sink by the bar toilet

and had early check in, and free luggage storage

can hear all the noise from the outside, the windows don t have any isolation and/or safe for kids

a laundry service was offered in the app that was recommended i add to my phone prior to my stay

was in a place like a bar street

yes, it was at times noisy, but if you check the location before booking you know it's in a bar street so just

location is close to everything friendly stuff nice room service late check in

is a bar on a side street where people party all night long and if your room is located on that side it

bright, very comfortable and spacious, quiet on the third story, well appointed little kitchen, laundry facility

spacious. beautiful. a small fridge and kitchen in the room. living room.

beautifull with two separate bedrooms and separate bathrooms + big living room conneted with kitchen

kids had a good time having dinner in a cosy ample and safe space and a quiet night

the kids enjoyed the swimming pool

enjoyed the bar in the lobby, the breakfast had a great selection, rooms were cozy.

breakfast is very good,

the breakfast to top tear and bar was very nice as well

server at breakfast was a bit slow in collecting dirty dishes, but was responsive when asked.

we had expected the pods to be replenished by room service but was not the case and this was no oversight

laundry was within the day without extra charges

great clean facility!! super close to laundry and great restaurants!

laundry was insanely expensive.

nothing , only the laundry was abit expensive

the sheets and pillows. the spa was great

poor ventilation laundry service was over 40 euros for single load

impossible to obtain milk via room service whilst breakfast was on going

a 4 star hotel and room service cost money

compliment was the wifi, not very good and intermittent

the wifi is excellent, the staff are friendly and helpful

breakfast was diverse, featuring high-quality products

(9) the room service not only cleaned our room but also provided a glass bottle of drinking water every day

location staff were very pleasant & hotel was clean & good bar & restaurant lovely courtyard

excellent breakfast and nice options for lunch or dinner

private as it had a transparent wall to the room, so if you are staying with friends or kids it might be

allowed early check in, very central.

nothing...except being without wifi for 24 hours

nice outdoor lounge and bar area

were accommodating with an early check

difficulty with kids in same room

hotel didn't have any irons at all and only offered it as a service via their laundry service, so i had to attend

wifi coverage and hot water supply are both good

room service maintained the room very well

- we returned back at 5:00pm to our room and we did not receive any room service until a call was made to

free wifi promised on the booking simply didn't happen

the laundry service was quick and reasonably priced

the staff were helpful and friendly, and the laundry service was excellent

and what surprised me more - no iron available to use - only hotel's laundry service with additional charge

in house laundry pruce seened high

they did our sons laundry after he met us there from rome with his stinky back pack!

dirty on the plane, it was very late but they guys managed to find and recommend a self service laundry very

breakfast was excellent

next night concierge arranged taxi to airport and breakfast pack

specious and well designed and we were left a local mobile to take around with us for free calls, wifi, maps

we got an upgrade and late check out without charge

well, refrigerator did not work at all, machine noise woke me up at 4 am and kept me up, i think laundry noise

room quite small, no wifi during our stay due to some issue

location to stay in porto accesible wifi in everywhere not only in the lobby very helpful staff reasonable

the hotel is pet-friendly

staff were warm and friendly; the breakfast spread was amazing; location for bus tours

the pool was perfect ud83eudd29 bedroom was

we had room service one day and it was amazing

property with quiet pool, bar and courtyard facility

the hotel has small swimming pool in the garden with a couple of sun beds and couches around the grass area

the breakfast is very good

large laundry trolleys permanently outside room in corridor

the property had a laundry/ironing listed as services on booking

laundry is listed as a service with an extra charge except the hotel doesn't actually manage it

could have been more generous with soap, had to ask for more than the one tiny bar we were given

bar was fantastic

no iron or laundry after covid

and when we needed extra help (laundry, flight check in problems), the hotel exceeded all expectations

the room was just a tad small for the price, and the laundry service was extremely expensive.

we received a very long one (about 7 foot long holder), perhaps removed from the hotel laundry; it almost did

wifi not working and hotel noisy

we had a drink in the adjoining bar for a nightcap and the barman was so nice, letting us sample some port

heartlessly disturbing the sleeping guests by the laundry staff in the deep night (2 am)!!!

no gym and the laundry is expensive

walk up to lobby a bit uncomfortable; have to login on wifi very often (very dated

wifi kept falling out

rooftop bar was great for afternoon drinks

nearest laundry is a confusing ride lavandaria self service sem molas ladies helped us machines clean and

poor wifi

shower, toiletries, friendliness, pets welcome, garden, pool, breakfast, free parking

perfect for families with small children, breakfast was affordable and delicious

on all activities and provided all necessary information: - vert clean room - good restaurant and bar with

when we got there early, a friend and i put laundry in

breakfast had warm choices (eggs, baconetc) and the normal cold choices (yogurt, fruit, cereal,

although adequate the breakfast could do with expanding their choice.

breakfast is poor

wifi is a disaster; it has a different connection for each room and most of the time my mobile