the dryer didn t dry so well in the laundry room!

the 24 hour help # she gave me a code for a concierge closet which turned out to be a laundry room with

and free laundry

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

very clean and spacious. central location. good breakfast. nice laundry room.

24 hour self service laundry using the app was perfect for a long time stay

the staff was wonderful. the kitchen in the room was fully stocked. weekend breakfast was great.

the gym needs a little more equipment but overall the stay was great!

really wish they would update their kitchen cookware

guest laundry was out of service. washer and dryer both broken

our room was also next to the laundry: whenever it ran, the entire room vibrated and droned

day, my kids wanted to go to the pool but it was dirty

the swimming pool is not so big and the area near the pool is so tight.

wifi sometimes not good

i appreciate having a laundry facility

laundry facilities are good

also there were no laundry soap dispensers in the laundry room so unless you bring your own you can't do laundry

clean, ample parking, large room, laundry available, accessible bathroom

though i did not utilize them, knowing that there are laundry rooms is a big bonus

also, a guest laundry, exercise room and a breakfast area with a free breakfast

good laundry facilities, good kitchenette

the kitchen is great

very convenient for san francisco airport good breakfast (buffet) very clean and comfortable

pet friendly, great location and clean

location for what i needed, room was well designed and laundry was very inexpensive

parking was tricky

parking is too small

tight parking

free parking

laundry, which is still only $1 per wash

laundry facilities, swimming pool, service center, close to a big shopping

was very nice high class hotel at a reasonable rate. nice restaurant and bar as well

basic wifi is good at times (early morning) but there are times when it is very slow

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a

doesn t have guest laundry

it would be useful if there was a guest laundry

not e4ven a laundry bag

hot breakfast w hot oatmeal (not instant) and sausage.m etc

large breakfast area

there was a shuttle, laundry and a hot tub for sore muscles

rooms, super comfy beds, plenty of parking, laundry facilities as well as a fridge and kettle

guest services - laundry - business center are excellent !!

laundry facility broken elevator broken

elevator not working/laundry facilities not working had to ask for towels in gym!!!!

there are laundry services available on the second floor and also a dry cleaning service available

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

the guest laundry situation was not the clearest and there was inconsistencies between staff.

location, location, location. oh, and free laundry facilities.

there were many amenities included with the rate, including access to laundry facilities, a fitness center,

i was surprised to find out the laundry facility was

the front desk staff was extremely accommodating and i was even able to do my laundry.

perfect for a long stay clean and spacious rooms with full kitchen, laundry room onsite, gym, a trail for

they even had a laundry room on site

to use a washer you need to purchase laundry detergent which is hugely overpriced if you buy it from their

laundry machines required quarters, and i never carry change

the laundry room, gym were all well kept, clean and easy to use with nothing

is no coin operated laundry ( i think there isn't one)

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services

should consider having laundry

no self serve laundry facilities

basic necessities which you would normally expect, toothbrush, toothpaste, shampoo, conditioners, laundry bags

the great laundry room was

i also didn't like that i wasn't told clear information on where the guest laundry was located

i liked they had a laundry facility on site

laundry room, tv

wifi ; constantly have to sign in again y again y again

the room is huge of course lots of laundry and dryer machine microwave availability

fairly sound-proof rooms, nice and warm, window opened, and laundry easily accessible

the room was clean. it was close to the laundry machine and the parking lot.

i had to ask for clean sheets and bed protectors and make the bed and put the sheets into the laundry bin at

the vending area was nice and there were laundry facilities onsite.

i was disappointed about the laundry - it was available only for american app store holders

could not use the laundry

was clean, pool & hot tub area, plus outdoor patio nice to have available..

we enjoyed the pool and whirlpool

when i went to breakfast at 8am, there's no fruits or yogurt or muffins.

friendly staff, laundry facility

breakfast was very nice . i liked having a 24 hr. laundry room!

nice to have laundry facilities on site

even have laundry w/plenty of equipment

the kitchen really helps and the low prices is what keeps me coming back

laundry facilities if needed

nice to have laundry available but it was almost $5 per wash and dry

complimentary wine tasting with snacks and a delicious breakfast included with room

the carpets are snagged and stained

i called room service and took them two hours to come by and provide the needed amenities

room service was prompt

if the shuttle driver asks you

they were able to accommodate us to an early check in providing we paid an additional charge.

my room service attendant was fantastic!! friendly and accommodating!! thx

shuttle service to airport, great bar and restaurant staff, especially michael and jesus

crew loudly talking in spanish between each other, dirty laundry left on the floor by the rooms by the cleaning

how to get there, where the elevators were located, what time breakfast was and where, where the laundry room

the laundry room machines have mobile app to operate after downloading and adding 25$ to this app

there's a gues laundry, which was super helpful

bar service really nice everyone if very sweet front desk, maintenance, manager mark

no laundry service available! always reason for not providing service!air

there is no self service laundry machine and dryers.

close to the airport and had a free airport shuttle which was quick and efficient

we then went upstairs to give my kids a warm shower cause they were frozen from the pool and found long black

made my kids uncomfortable

gym was amazing, breakfast was definitely amazing

hot breakfast was very good and easy to get to

andy,& anita at the front desk accommodated us upon requesting a early check in

24hour gym

clean, good staffing, great breakfast

the staff was wonderful and breakfast was delicious

the breakfast was extensive and wholesome

breakfast was great. staff was nice!

the hotel seems fairly new and very clean. breakfast spread was great and staff was friendly.

the breakfast was the best i've had in quite a while

aircon is not functioning properly room is really hot. self-laundry facility not functioning.

needed the laundry facilities but the machine was broken

very nice laundry facility and fitness room

quiet room with a great breakfast and laundry room.

one guest to use laundry facility all day, had to hunt people down towels, no one answered front desk phone and

microwave/mini-fridge in every room, laundry facilities, very clean overall

laundry available, good parking

easy free parking free hot breakfast pool. gym. laundry

free parking

clean, convenient location. that one night stay was well worth the money. a great breakfast.

the airport convenience, shuttle, restaurant food & ambience, and most of all the staff.

the free shuttle bus and cleanliness

comfy beds, clean, great friendly staff who are good with kids

stayed on thanksgiving and i enjoyed the traditional turkey dinner that arrived via room service

near the airport and they have a shuttle to reach the sfo airport

good room, tv, air conditioning, location, laundry

absolutely wonderful staff, laundry facilities for guests and great free breakfast selection.

the room is clear. hotel has laundry. good to have it for long trip

laundry room

no gym or swimming pool as advertised 3

laundry room

laundry facilities were clean and had probably 12 washer and dryer sets, great for fresh laundry

i liked the comfortable bed, the lighting, the modern bathroom and the well equipped kitchen

we had a family suit and it could not be more comfortable for 2 adults and 3 kids

it is a bit pricey and found the pet fee to be a bit too much

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility

they also had a pair of washers and dryers to do last second laundry

laundry service on site as well as a computer station with printer

great breakfast, laundry facilities, parking, the amazing views

fragrance of room fresheners was too strong in the room; laundry area had 2 washers and dryers, but only 1 set

they had laundry on site, breakfast in the morning and were only a couple miles from the airport

flexible management as we first had a room next to the hotel's laundry

room was next to the busy laundry room

room next to laundry room can prevent you from sleeping at night; try to avoid

not much parking , bad tv service , beds not to comfortable ,not heat in the room

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

i needed laundry room, got that done

the fridge didn't have a freezer, laundry was only located on 1 floor which was the 4th floor

no pool no laundry service

rooms great view on the bay nice restaurant area with a lively atmosphere hotel also has a guest laundry

it was very convenient to have an in-house laundry available for our use

i use the laundry room, i think the laundry is a little bit expensive.

they have a shuttle that picked you up and take you to the airport and bring you back

every hospatality was great and breakfast was amazing

the wifi is very weak inside the room. i will have to go to lobby for better wifi connections.

allowed us to have early check in which was exactly what we needed after the 14 hour flight home from singapore

), the restaurant food was great, staff was awesome, pool area was great

pool was a little too warm, and it would have been nice if there were some things for kids to use when at the

heated pool

comfy beds, shuttle timely, good price

to airport shuttle service clean nice front lobby all amenities laundry pool fitness room walk to stores and

in quarters to do one load of laundry (6th floor) but if you want to buy detergent it is for purchase in the

nice atmosphere, great pool, convenient location and fantastic shuttle service to the airport

the games in the lobby and the pool were a nice bonus for my kids

area was large, welcoming, open area, full of activity, young professional crowd, playing pool,

and maintenance team, extreme cleanliness in rooms and overall facilities (from gym, pool, laundry)

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

the pool facility was good but water temperature was a little cold.

the gym was well maintained, and the pool was well maintained

excellent breakfast, friendly staff.

not a whole lot of anything had truck parking in the back everything it was wonderful...

parking in the back

small space for parking

was in a quiet park of san jose by the drive in

the parking lots were well lit and i felt safe going from my car to my room

good laundry

laundry inside the hotel helps us during our stay

i can t think of anything specific. the pool seemed not clean but too chilly to try anyway.

bed was like a cloud the bacon was crispy the eggs were fluffy the wifi was amazing my room was amazing very

gave us the wrong room, there was no sofa bed, my kids slept on the ground

it has fully equipped kitchen and laundry room

location, laundry facilities.

and they put us in a room across the laundry room where all washers lined up in the hall way across our room,

staff behaviour , the space of room , the kitchen facilities , the location , the laundry

no ice machine. no coin laundry. no clean linen for the sofa bed. 0 9

laundry machines only working with app that didnt accept european credit card.

i also liked having laundry close to my room

close to most anything you might need, food, drug stores, laundry or gas

laundry was expensive

there is guest laundry room, big clean bath tub, fridge, the wifi can be a little tricky concierge is happy to

parking is first come

parking can fill up fast

i can see where parking could really be a problem.

parking was close to be full when i arrived

wifi

pool, laundry facilities, location

unfortunately the laundry facilities were in-op . may not matter to most people.

food, laundry mat etc are all nearby and within a couple minutes walk to stores

free laundry. adequate size rooms

our room was located near laundry room

clean, including bedrooms, dinning area, parking lot and laundry room

because of the coronavirus, they had to shut down the gym and laundry rooms

free parking, breakfast included, laundry room available, secure

kind of staff and they have somewhere you can do your laundry

the laundry room needs a change machine or to be able to use card

i also liked that they had laundry services although i didn't have the chance to

laundry facilities

had to pay for laundry and the dryer doesn t dry some of the clothes even after 45 minutes

great to have a laundry, and at a good cost

clean, good location, laundry

limited parking

large, well lit parking lot, friendly staff, large room, clean room

parking spot for free

wifi didn't work on my second day

but what i liked most was that a lot of facilities were provided without extra cost; wifi was available 24x7

laundry hours

room was small but adequate, there was onsite laundry, the hotel is within walking distance to several good

ease of check in and check out, and use of other facilities such as laundry

a good laundry and a hot drink machine

if you're a long stayer and request it, you'll be allowed to use their laundry room

laundry used the hotel's paid laundry service

knowledge about laundry service one of the reception staff told me that they didn't have a laundry service

lied to my face, after refusing to pick up the phone the second time i called the desk when the laundry room

and last but not least i really appreciated the laundry room for guests ud83eudd17 it comes in handy

very clean, large size rooms and great to have coin operated laundry onsite

good bathroom, laundry on site

guest laundry is rather expensive at usd 5 each for washing and drying.

they did not have working laundry services as advertised

laundry would be useful

laundry available for additional price

ice machine was broken, no laundry , no pool or spa

the gym was closed

room is very clean, comfortable bed and free wifi and shuttle to sfo is convenient

there is breakfast for a quick start to day

wifi connection was terrible, calls were disconnecting every several minutes

had a guest laundry

the laundry room was much appreciated

they put me in a quiet room right by the guest laundry area as requested

more laundry facilities would be helpful. washers and dryers busy

guests can also enjoy various amenities, including an on-site gym, a laundry room, a hot tub, and a pool

coin laundry and comfortable clean rooms are pluses

phone the hotel (can use the airport shuttle phone to reach the hotel) and may be surprised the bar closes at

i think you had to pay for the wifi? i'm cheap though so

room service

the location, free parking and wifi, and the spaciousness of the room

use of laundry facilities and the spa/hot tub were well needed and much appreciated

clean has laundry, also the jacuzzi was amazing

the gym and the jacuzzi

it s a great place for a little rest n recovery. love the spa tub

it was clean and had a spa and work out room that was excellent for the price

it exceeded in the very nice new shower, spacious room (sofa and desk) and the on-site gym and laundry

nice that they had a little gym and laundry too (didn t use the

helpful and friendly staff. the breakfast is excellent. the laundry onsite is also great.

courteous check in, easy parking, beautiful extremely clean room

wifi drops off at times.

this location with heated pool, laundry, close to airport with shuttle

laundry is just two washing machine and one dryer

laundry facilities on site

they had a facility to do laundry, i needed that.

things needed improvement like the first laundry, refrigerator at least in the room

first room was located under a laundry room so noise all night with some sort of fan starting and stopping

30am by lot of noise from the laundry room to the point that the two kids could not sleep

hotel bar is great but, perhaps could use one more bar tender on busy weekend nights.

handy for the airport bed comfortable rooms big gym decent

i had trouble getting them connected to the wifi since i had to login

room was next to the laundry room and it was very loud

also i wish each floor had laundry service

close to airport & onsite laundry. the room had two bathrooms & two tv. great service 7 staff.

also apparently room service ends at 10pm and there is no other way to get food

unclean. no room service. noise.

s an app for the laundry which we could not use but there s a laundromat nearby

location was good parking available for free laundry service available- though only one machine

laundry, spa, remote control broken

he was very helpful showing me the laundry services and how to use them

location and value ease of parking. no parking fee. hot breakfast

room was next to laundry. vent in bathroom leaked, no one resolved it.

the delicious warm breakfast provided a lovely start to a long day of flight

new. clean. great breakfast. shuttle to the airport.

wifi; very spacious bedroom n bathroom; clean; very helpful staff; laundromat on site; super

breakfast was excellent, thank you

cost of laundry

the parking isn't that bad they will find you a spot, the staff is helpful and friendly, the laundry room for

laundry really expensive to do on site

cost of doing one small load of laundry was quie expensive

-because of covid the airport shuttle didn't work (but they called a taxi for us ) the laundry was not

out of hot water when they do the laundry at 4pm so watch out

had to walk across the main hotel building to eat breakfast, do laundry & use the fitness center

laundry, out of work.

it has a very small pool, great breakfast choice and guest coin laundry

there is a nice gym and laundry room

the room was clean and tidy, the kids loved the pool and there were laundry facilities

doing laundry for free and having good breakfast.

plenty of room, brillant laundry service, staff exceptional from the moment we arrived especially ray

free laundry

large clean rooms, laundry facilities onsite

complimentary shuttle bus and laundry room

comfortable bed, spacious room, tv, nice bathroom, great reception, guest laundry, parking space, etc

they didn t have any quarters for the laundry.

i like the self-service laundry for my business trip

we were assigned room 101 - a first floor room opposite the laundry, and next to the stairwell

mention how amazing a swim and a dip in the hot tub was a treat of my business trip, with a fully gym

closeness to airport, shuttle, pool

room service did a good job keeping the rooms clean

i would say the indoor pool is a definite step up from the other hotels, but the breakfast and kitchen in home

evening reception, the price of a beverage was high and the bar tender, well she was rude no glasses gave me a

accommodations, beds, kichenette, laundry availability

great to do a load of laundry. the place was clean and quiet.

the laundry machines here are also free to use for guests, which was a welcome surprise (i knew they

the room was big and comfortable. laundry service in place. very good and rich breakfast.

laundry, room with kitchenette

laundry for guests per floor! fitness facilities and overall room

no laundry bag aswell

it has a really nice laundry room and business center

nothing to entertain kids

they serve breakfast in a baggy but we never grabbed one so can't say anything about that

fact it had free wifi, a swimming pool, breakfast each morning & laundry facilities

there was everything you needed, laundry etc... the beds were comfortable and it was very clean

laundry room only had one small washer and two dryers

laundry room was very dirty

the location of the laundry room.

was free last year when i stayed here, and laundry too

since it was past midnight and my kids had just fallen asleep, i didn't request another room that night

did not like the tile floor in the pool area

very nice hotel... kids loved the indoor pool!

staff were very nice, my kids loved the pool, room was nice, loved the bay view.

hotel is clean, up to date, has a restaurant, fitness room, pool and laundry center

bed is comfortable, laundry was

loved that a gym and laundry mat was available

great staff! they have a laundry room, 2 rooms for gym (1 cardio and the other weights)

very great place for stay before departure (they offer airport shuttle, guest laundry and etc).

paid laundry, plumber woke up us at 7 am to check water temperature in the room

#2 guest laundry was broken so you had to use the sister motel next door

laundry facilities terrible, nothing worked properly

there was a guest laundry

laundry was 3$ per wash which is too expensive

hotel, sheets had stains on them, must have previously been a smoking room as there were cigarette burns on the

are not light blocking - very bright in the morning toddler said it smelled like mommy butt (non-smoking room

wifi did work and the shower was hot, it is close to the airport which would be a plus if the

free parking, great staff as well as continental breakfast, fresh orange juice and hot coffee

breakfast is pretty sad. i wouldn't even call it breakfast...maybe snacks.

stay the room was comfortable and clean, with access to a laundry which was very convenient

there was a warm indoor pool and there were laundry facilities on-site

coin laundry machine, soap sold at deskfront

liked the kitchenette in the rooms with everything you need to prepare a meal and the laundry

the room is clean and spacious. breakfast is very good! unlimited coffee ofcourse

last name and room number), + transparent refrigerator, + handy phone (reception / room service / laundry -

i believe my room may have been above the laundry room

guest laundry machines cost $4 to wash and $4 for 30 minutes in dryer

we used the laundry room, but the washer/dryer were $2

traveled for a week before staying here and needed to wash my clothes- thankful for their laundry room and access