location, rooms and pool

was pleased there was wifi available

enjoyed several meals by the pool

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

the pool could use more maintenance

the breakfast was very good, the pool was nice

breakfast

the breakfast was very good, the pool was nice

the pool

proximity to the leasure parks irta, breakfast/restaurant, staff availability

food was great at restaurant and the pool was very clean, well maintained

the pool was nice and the food we had at the restaurant was delicious

few options for breakfast

is a pool at the property, so there can be some noise coming from it during the day (it closes maybe

internet was not good and access to wifi was spotty at best

the room was of a nice size, the ac worked well (and it is needed in retalhuleu) and the wifi was fine

there was noise until 10:00pm by the pool and on a bar nearby until 11:00pm

not good wifi . water pressure was low.

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

wouldn t recommend the laundry service

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

i had my laundry done and they lost 2 of my favorite garments

com had laundry services listed in the facilities however when we asked one staff member they said there

), use the canoes and there is also a laundry service

a bad experience with the hotel doing laundry

on top of that, their swimming pool does not meet the promising pictures

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the reception are at the entrance of a parking, the staffs don't speak english

felt dirty and old, the place is pretty run down and there was almost nothing in the kitchen

breakfast is yummy

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

she gave us champagne upon our arrival and ensured everything was taken care of from our breakfast tickets to

the rooms were pretty good as was the wifi

others have mentioned, some of the rooms are situated near the bar area, so it can be very loud

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

they can also book tours for you and they offer a laundry service

good wifi

wifi was a bit spotty in places.

they also offer a laundry service in the little shop at the bottom

best view ever. super chilled rooftop terrasse. very cheep laundry

tienda next door does laundry

laundry service is good and very cheap

good laundry service available too

there was a gym on the roof where there was also a great view. great laundry service too.

also the laundry service was nice because they don't use a drier but let it sundry :d

good, nice service, laundry

laundry service returned quickly and smelling lovely

had my laundry done by the hotel, and they lost my pants

there is a laundry facilities, massage, salon, and tour companies very close

good wifi even during the frequent rains

wifi didn t reach room

place with delicious breakfast, clean nice rooms, and nice roof terrace

here, but a restaurant with the same name 10 min away that has a lake view (maybe a coincidence) wifi didn't

we also had laundry service done for a great price

they have a jacuzzi, offer laundry service and help you with tours

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

comfortable bed nice rooftop good wifi

although two people are doing their laundry in the lake, it is crystal clear water

unlike many hostels, there is a restaurant and a kitchen

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

they alsomhave a big, fully equipped kitchen

good shower with really hot water and mostly wifi is good too

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

i stayed in the beautiful new a frame with pool

it has a gorgeous pool, hot tub and sauna

enjoyed the sauna, hot tub and pool

wifi was good throughout the hotel

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

the bed was comfortable and the wifi worked fine

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

parking was in a separate, secure parking lot around a corner from the hotel

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

kitchen initially needed cleaning as i think it's not used very much by guests

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

the shared kitchen needs a thorough clean especially the fridge and hood!

there is a large accessible kitchen

great location, great breakfast!

the room comes with full breakfast included

located a few steps of central park i do really love the location, since you get up you can have breakfast early

the two breakfast options are great, a classic local one with beans and fried banana and a classic one of

to grab the attention of the person at the front desk when we needed her to open the door to the parking lot

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

small parking, rooms with some noiseof exterior.

i had a lot of trouble to find it and to enter to the parking lot

very nice staff. good location. very accommodating. indoor parking.

they even offered to do our laundry during holy week when laundromat could not be found

wifi was very unreliable which was a problem because i was working while visiting and also we were

no breakfast

the balcony is awesome! room is very clean, wifi no problem. staffs are kindly.

there turned out to be no breakfast provided.

they did our laundry very well

no parking in front

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

a restaurant recommendation; room was barren, not a rug anywhere, weird furniture placement, fake fireplace

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

they also have a nice heated pool

and the breakfast was sooo good

the views and amenities were super nice especially the bluetooth speaker and fireplace

the breakfast was delicious (please get the chilaquiles)

first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,

breakfast was delicious

kitchen was not clean

the wifi didn't work at all while we were there

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

secondly there are ants in the room and bugs all over the kitchen and common area

the kitchen is very dirty

clean, staff very helpful, parking available, good traditional breakfast.

- the staff is really helpful - the free parking

clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

all good but breakfast in the room was nice

the hotel gym could have been better.

breakfast was so delicious! the hotel is beautiful and close to amenities.

also the carpet is old the bedroom and gym doesn t have good view by the

rooftop heated pool and hot tub were so nice on the cold nights in xela

facilities, no pool and gym. bar service isnt open to heat almond milk

clean and gets the job done, the restaurant breakfast was the best i had ever had

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

it had great wifi a desk in the room for me to work and it was quiet

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

is very friendly and helpful, the hotel has great location and a lot of parking

fast same day laundry everything is good

and i will have to come back to try the warm pool, as well as trying to spend time in each hammock

the wifi is spot on

wifi in my room it pretty weak.

the bar is a steep stair climb from the water and there is no drink service in place for guests who are

lee and elaine will let you do a load of laundry in their washer

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the outdoor kitchen was perfect

nice furnished kitchen area with patio

the kitchen has everything you need

the family dinners are a must :) laundry service is good and fast (external lady)

no laundry facilities

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

not the best wifi connection incase you need to work online!

well tequila at the bar made me sick one night, it was very bad tequila would recommend upgrading haha

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff

the road on one side is very loud with motorbikes, kids, shouting

be sure to have your room in the main hotel and not the annex, which is overlooking the parking lot

the beautiful pool was an amazing amenity since the lake didn t seem to be that swimable

the pool was clean and enjoyable

breakfast was not included as it is in most hotels we have stayed in

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

you had to send your clothes to laundry to get them pressed

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

no room service at the time.

wifi very unstable

breakfast was good as well