i was disappointed by the lack of laundry and cleaning, which was unexpected

nice pool, great gym,convenient location,clean,nice decor

ample free parking, restaurant on site.

she was amazing and went above and beyond for every guest as well as helping kids cook their food

i checked into the hilton monroe with my wife and two kids for a 5-night stay

i was allergic to the laundry detergent used on the sheets.

hotel, rooms, pool, and workout room were very clean

construction, given the wrong room(booked a king and was given a double queen) parking sucked due to wedding

the towels in the pool area was very low or none available at times.

saturday night there was a man in the parking lot outside my room working on his car at 12am

was clean both outside and inside pool workout room and the laundry room was in excellent condition

i like the fact that i could do my laundry before leaving ud83dude05

at the front desk to the housekeeping staff, breakfast, amenities such as pool, fitness center, laundry

a new build, in a somewhat secluded area with free parking, what more could you ask for

very clean , pet friendly, pool open by appts only

laundry room had limited machines & dryer no free detergent provided limited entry options, either

rooms are relatively newer but if you are on the first floor or near the pool/business room/laundry it will be

the bathroom was clean and we had the laundry on our floor which was a bonus

situation and facilities unable to serve breakfast or any food or drink as well as the pool and gym closed, the

manager gave us a late check out with no extra charge

gear the teaching to hotel language - garbage, laundry, ice, gym, pool, etc

appreciated that the room was very clean; as well as the laundry room

hotel was clean , staff friendly, breakfast was good and the lobby was decorations was festive

the bedroom was separate from the kitchen by a suitable door

breakfast and have 2 separate entrance for bedrooms

nice rooms. liked the free laundry.

good amenities- pool, laundry, breakfast

the public areas, lobby, breakfast area, fitness room, laundry room, were very nice, clean and modern

swimming pool and fitness center were great perks as well as laundry room and they were all included with room

appointed, excellent breakfast, enjoyed the pool

nice breakfast each morning and needed laundry done which they had in the hotel

easy free parking

clean, great price, spacious room, updated fixtures, ample parking, wonderful value for the money, perfect

breakfast was really very minimal

no, breakfast due to covid. that was the only regret but understandable

i had to go to the laundry room to get them

had no change at desk to do laundry

had a air conditioning system that completely linked all over carpet soaked our shoes and sons laundry toilet

was only 1 laundry room on the first floor with only one washer and one dryer

had to fight with room service for clean towels every day

laundry room machines in good order

kids loved the pool

a beautiful hotel, with a pool and gym it was a great place to relax and enjoy

in-door pool is very nice; breakfast is super

there were also many kids there that were running through the halls yelling and were very loud

was stinking like dog poop, since this place is pet friendly hotel, laundry room area was stinking like poop,

the laundry doesn

no bell carts coffee machine has been broken for a month laundry machines broken

staff at night was highly uncooperative and did not know at all about the property and laundry

my kids were miserable and uncomfortable

the laundry room is also a nice touch

stay here for a week for work, had everything i needed including on site laundry

no quarters for laundry

the cost to do laundry is a little high

the laundry room. big fridge. great water pressure. quiet. pet friendly

laundry facilities the exercise room the eggs weren't that good for breakfast staff at front desk

laundry on-site

good laundry room

the laundry facility, laundry, & business center do not work

they said there will be breakfast but they only had coffee .

the gym and laundry updated bathroom

laundry

i wish coin laundry were available

the laundry area consists of one washer and one dryer

the laundry room on the 2nd floor had trash all in between and behind the washer's

the washer was not working and the laundry service was not same day so on saturday am i couldn't get clothes

easy access, ice and laundry was close by, nice tv, nice refrigerator but no

had an ev charger. complete exercise room. size able pool.

took my kids to the pool

5) i tried to talk to ty at the reception but nicole

controllable; good desk & chair for work and emails; wonderful room service; a very helpful guest laundry

great there were laundry facilities but the dryer took my money and didn t work

friendly staff, laundry wash and dry $1 per load. ample parking space. close to my activities.

i liked the large gym, the swimming pool was open and it is a good size for any hotel

the staff were very friendly and helpful, breakfast was great!

mini mart in the lobby and laundry mat in the basement

it is new, beautiful architecturally, wonderful staff and amenities, great restaurant/room service, close to

the bar area/ lounge area was comfortable

no pool for little kids to play in

game room not attached to bar so we could play pool, foosball, and air shuffleboard with our kids

faculty, laundry for guest

laundry - very good when you have a trip with kids

the concierge were great. very friendly and loved the pool.

ability to use the facilities in the adjoining conference center -- breakfast, exercise room, pool table

no wifi in the room and flooding shaverfloor.

appreciated having laundry services

cost 3000 plus however, i was disappointed that sonesta could not offer me a once-a-week free laundry service

cost 3000 plus however, i was disappointed that sonesta could not offer me a once-a-week free laundry service

more like an apartment they even give you a laundry basket

my room had two rooms and each one had its own bathroom, pet friendly

sure has laundry room but no laundry soap to purchase

no laundry service was a problem

in the bathroom cleaning missed bases like replenish coffee and cups, missed laundry, etc trash receptacles very

laundry room broke down and we had to drive to laundromat, front desk employee wasn t super

complaints, other that it would be nice to enter the building closer to where the parking lot is rather than

on the ground floor corridor and always had a bucket there then the dryer was out of order in the laundry room

had hair in swimming pool , and we had to pay for laundry and they didn t even put water in in the room we

room very helpful staff especially mansi at the front desk gym, small swimming pool on site coin laundry machines

aspects of the hotel - comfortable rooms with walk-in showers - spacious parking area - on-site gym and swimming

swimming pool and gym

check out time was 12pm, with no extra charge past 12pm for - late check out

pool was over-run with kids and you could not use the indoor/outdoor swim-through

50 parking is offensive

the pool too farud83dude04

had an outdoor and indoor pool which was perfect for family traveling with kids

free breakfast and laundry

the exercise room was quite warm because it is connected to the laundry room

room, awesome breakfast, and the food was so good

the kitchen area/set in the room.

pool an hot tub reservation needed our slots the room is big an full kitchen with supplies

they have the requirements necessary laundry, fitness center, pool

laundry didn't work, and the best they could do was to suggests walking beside the highway several

big room, great amenities, fantastic staff and easy parking

highlights of this hotel- clean facility, great staff, indoor pool, reasonable pricing, nice breakfast, convenient

could remember the woman s name who checked us in, but she was phenomenal even with my 2 little kids

and they didn't have laundry

machines were out of order, the gym was not completed or available, and there was no laundry room

no laundry but there are two convenient options available nearby

kids/voices were in the hallway yelling and talking most of the

wifi wasn't working

friendly staff, safe location, laundry room in the building

some more basic equipment in gym

small problems: - the suite has a kitchen and some kitchenware but there isn't a pan - the coffee machine is

pool

breakfast was superb

guest laundry room was out of service

very friendly staff. guest laundry facilities. late checkout possible

you were doing laundry and went out, the property staff (and the manager mainly) will blame you to leave

advertised); (4) no cleaning service provided; (5) too little towels for 4 people (2 adults and 2 kids); (6) a

this hotel is not pet friendly and we were traveling with my emotional support dog

in the guest laundry center, there's only one set of washing machine and dryer, which may present a challenge

guest laundry center, fitness center, and swimming pool were fun to use

i had problems with wifi. and tv was not working.

loved the heated pool and the staff was very nice also i liked the fact that there wasn t many guest at the

pet fee was way too high

we were counting on being able to use the guest laundry, but we found that the dryer was broken

room i had was next to the laundry room/ice machine

stayed in a room that was to include a kitchenette but we had no silverware very few plates and no kitchen towels

comfortable bed, ease of parking and check-in, quiet.

no a.c. wifi sucked

guest laundry facility on site and breakfast prices were very high at $21 per person or $17 for

breakfast included

nice hotel location. pool area gym.

large parking space, staff very helpful and hetz rental car on site

i got complimentary wifi and they should continue as it will attract more

large room, clean. daily housekeeping. helpful front desk staff. could do laundry there.

they plus was having available laundry on site.

you have to get used to there being no furniture or laundry bags

laundry staff is old, not working properly

the first issue not enough towels and at 5:00 the laundry staff was already gone so the attendant borrowed a

refrigerator is in your room which is perfect for all the groceries you might need and also the laundry facilities

bed fridge stove wifi cable tv laundry walmart and bus terminal near

very large bathroom and the laundry room was easy to use

liked the had laundry on site and the cleaning girls would give you anything you needed if they were in the

laundry facilities are also on property

also no laundry service

there was also a laundry facility to the basement and you can buy little laundry packets and even softener for

i was able to do my laundry while i was there

it also has laundry facility in basement and soap powder you can buy at reception desk

just a paper bag with a banana,protein bar and a bottle of juice

they don't have any laundry services on site.

there was no laundry facility available, there was no swimming pool facility.

in the corridor; no laundry service; very poor breakfast (not worth it); overall very poor experience

it would be excellent if they include in the facilities an area for laundry.

in my case they did not know whether there is a laundry machine at all or how to stream my laptop on tv in the

it had laundry facilites which we needed after we were on the road for 5 days. comfortable bed.

the room was comfortable, the in-room kitchen facility was a benefit, onsite laundry room was convenient

handy to have a laundry to use and the 24 hr little store at the desk was great

breakfast was disappointing.

the room is spacious, has all the necessary kitchen and dining wares.

we didn t have time to do laundry, but the area was very neat and tidy

laundry charges money but does work, tv was not waking had to be replaced, remote not working had

pool was great for grandkids.

cleanliness, food , parking included and the staff was amazing!

road on the way in was ruff and the parking lot had some pot holes in the side you pull in but once passed the

no laundry or alcohol available and it is far to get to dinner.

in the restaurant bar is the best

my room, the pool and hot tub, the staff, and the restaurant were all excellent

i loved the spa and sauna, as well as the snacks they had for sale downstairs

pool, bed , cleanness parking

there are only two laundry machines and two drying machines

they allowed us early check in and late check out

that you had your own little kitchen to cook and make things. also a good location.

the staff is great and the breakfast is amazing, lots of to go breakfast sandwiches, omelettes, waffles and

dogs were on the property, my kids are afraid of dogs, and some of the owners couldn’t well control their

hard to get to off of highway, did not feel safe, laundry cart always left outside our room.

rude staff and false advertising online very dirty inside and out parking lot full of garbage and cigarette

dirty inside and out parking lot full of garbage and cigarette butts everywhere i stayed in a non-smoking room

there was free parking.

strangely enough....wifi was the greatest asset.

no refrigerator or microwave in the room and limited laundry facilities.

my non-smoking room smelled stale and smoky and there were cigarette burns in the comforter

were travelling with a dog and wanted easy in and out and a property that did not charge an extra pet fee

room 144 although non-smoking, smelt of cigarette smoke

i was in a non smoking room but the bed covering had a burnt cigarette hole in it

the pool and room

there is a small green space in front of the of the hotel, but it's used for pets

pool hours, closed to early.

the food and bar offered (christopher's) was delicious and well presented

in addition, the dining options were very limited and there was no room service

no clean, no laundry, no breakfast

were refrigerator and microwave oven a clerk helped by giving detergent for laundry due to vending machine

comfortable bed, adequate regular & handicap parking, laundry on site, vending machines, pbs/tnt on

kitchenette because i have a 9 month old so i'm always washing bottles and i like that i could do laundry before

there was a laundry room on the first floor and a kitchen in each room

laundry was too little

we had to take our own trash, it was garbage bags & dirty laundry that stay out on the side of other guess

no room service, no laundry service, worn out suite

stayed at the hyatt for its shuttle to different area but we unable to book the shuttle even 3 days in

nice hotel the staff and the bar tenders were so cool

in addition, we could hear the laundry dryer running through the night

bar snd restaurant very

the rooms were clean and comfortable. pool was a nice size.

gym was excellent

stayed here for 3 stays with no hot water, no wifi, no desk/chair in my room (king suite), kitchen closed, phone

there was a homeless guy sleeping in the laundry room (when police would respond he would leave so they couldn

free coffee and laundry facility on site was convenient

when i came to start my laundry the people occupying them were nowhere to be found

they don t tell you the kitchen isn t full size for the queen suite

location . parking in front of the room

coffee in office nice. laundry room nice

has laundry cut they don't sell detergent or have in vending machine

bedding filthy and covered w pet hair. carpets also covered w pet hair.

parking lot to many spots for handicap in the rooms area.

early check in

great value, fitness, pool, laundry and spacious rooms

the indoor heated pool was a hit with the kids and the free laundry facilities were an unexpected bonus

comfortable room, good breakfast, free laundry

friendly staff clean facilities loved the free laundry area that was unexpected

the amenities of a laundry machine, gym and a heated pool! the breakfast was quite good too.

staff wasn t aware that guest laundry was fully operational and only facility laundry was being worked on

i changed the linen myself and took the pillow which had a huge stain on it along with the dirty laundry down

it had a laundry guest which we had access too for a $1 which was a good deal we did had an incident but

like that they had a pool, breakfast included and they laundry staff brought extra towels and blankets quickly

the pool was closed and there weren t more gluten free options for breakfast

i was told the two she had a the front desk was for someone else and that laundry wasn't done

the room was comfortable and spacious. the laundry room was convenient and fairly priced.

we had to take our own trash, it was garbage bags & dirty laundry that stay out on the side of other guess

breakfast was good something to talk about location was great like the whole thing whole thing

the area is perfect if you have kids or pets

laundry facilities were good as well

on arrival i was told i had requested a smoking room -- i did not know that was allowed and at the room the

pool is not open and has not been open for years yet still listed as open on site

room was clean and comfortable, however, we had a non-smoking room and the hallways and rooms smelled of smoke

basic amenities but the room was clean. easy parking.

was a minor issue in the laundry room and the toilet latch broke i my suite

kitchen facilities and laundry

the laundry room is an added bonus

the coffee is great. the laundry room is also great. the staff was very nice.

beds/pillows were super comfy, the room we had was clean and clean smelling, and there was laundry on sight

the laundry could have been free or half the price.

i could do my laundry there

thing is the strange odor of like different spices and somewhat like dirty laundry in the room, it seemed as if

the laundry room and stairway had garbage on the floors

the laundry area was always clean and affordable

loved the waffle maker that was a big hit for my kids

amenities were great and the kitchen was well stocked with all cutleries

the wifi connection didn’t work for us the kids didn’t like that part

to my surprise the kitchen staff ignored my family along with other guests and did not even make any attempts

the kids loved the pool

only 1 laundry room

got a message that the pool and gym were closed before my stay

helpful and nice but sadaqat night shift was very bad and he is not respectful and he scared my kids went to

the indoor pool and the breakfast was really good

dwayne at the bar was accommodating and the chefs (names unknown)

clean laundry room

the nice breakfast selection was much better than what i've seen at other hotels

pool and gym is extra small

great breakfast great shower

the breakfast was ok

the place is older an it shows in some places the room service didn't replace any of our towels while we were

besides the parking everything else was excellent, the people, the place everything.

we traveled with two kids, couldn't even get milk on the property

plenty of parking as

facility, service, food and bar were nyc vibes

it had a 24 he laundry room, also the

no shuttle bus in weekend

(not usually an issue, except i have 4 young kids)

my kids found dirty clothing from a previous family under the cushion of the couch as well as a chair

hotel is still pet friendly

laundry!!

were kids up and down the hallway had my room door kicked multiple times i didn t get the relaxation i

would have preferred a hot breakfast

and the customer service first desk person who checked us in was rude ,and very sarcastic when my kids ask her

internet wifi connection is pathetic

the laundry set up was not good, you had to download an app

staff was really nice, and they let me check out late so my son could enjoy the pool a little extra

we had drinks at the bar and definitely enjoyed the warm cookie upon checkin

very nice front desk staff and bar staff.

restaurant bar was very nice and had great food.

everything, including the breakfast, was very good

breakfast wasn t great!

we love the variety of breakfast foods

swimming pool was not working. it would have been better if this was made known during booking

breakfast was delicious with a good selection of food options

laundry machines the dryers take forever had to dry the clothes three times mind you the machines

laundry facility, but they don't provide laundry detergent and quarters

pool, breakfast,the courteous and helpful staff at the front desk and the fact that there was a laundry room

good place for a family getaway with kids

rooms - excellent breakfast complimentary drinks and excellent customer service plenty of car parking

great! clean! nice bar good size pool and jacuzzi.

the bar staff was super nice and the breakfast was amazing i highly suggest buying the breakfast

wifi would not connect and desk didn't know the correct password to get on it

the rooms are clean and comfortable. i love the indoor and outdoor pools!

they are well behaved kids and still he felt the need to be rude to them

tried to do laundry but couldn't get any quarters from the front desk

the entrance is always attractive but it was so crowded with people and kids a bit overwhelming

all the other holiday inn that i ve stayed at breakfast was always free

much i paid for a room and the fact that i had to pay even more for breakfast 165 for a king bed and 10 a person

restaurant bar and the lobby

laundry was available for a small cost

wasn t informed of amenities such as laundry or vending machines, would have came in handy

location, laundry, gym i just want a swimming pool so it will be perfect.

the wifi was good but could have been better.

location close to the expo center was good. hot breakfast was excellent. parking was excellent.

furniture but clean the bed was hudge and really soft and comfortable, nice tv, wifi, access to laundry room

you could hear noise from the parking lot

asked for a non-smoking room and the room smelled of smoke

we had free parking, you can park your car in front of your room

when we arrived sunday afternoon there was a lot of activity around the motel/parking lot

laundry on site.

on site laundry.

everywhere the supervisor can't be inspecting each room properly and the room didn't have any laundry bags for

room/kitchen

parking isn't a problem (consider that during my stay they had to re-do the parking and everyday

limited storage space n expensive laundry

the next day i realized i had no laundry bag and went down to the lobby again

laundry get done everyday

laundry facilities were great

very friendly staff. decent gym. hallways were clean and uncluttered. noise proof rooms.

kitchen with cups, glasses, utensils in the room

liked the outdoor basketball and indoor pool

easy check in, good breakfast , nice swimming pool , free parking nice and clean

the breakfast was very good

online later it turns out for what i pd for one night i could of got a rm with 2 bedrm 2 bathes , kitchen and

loved the face there was a laundry room every floor

on the second question, we asked if the laundry was available

pool still closed due to covid location is not close to much

lots of kids, people not dressed properly

the restaurant was good, having room service available is important

i really appreciated that i could do our laundry here

doing laundry is also not easy, bring your own quarters otherwise they are not gonna help you

is very clean, breakfast is superior with various foods, including beacon even

the breakfast was good. the breakfast area was clean and spacious

very welcoming,personable,sociable and great with kids