wifi availability

have been cleaner, there was coffee all over the wall by the door to the next room, the wifi was poor, the tv

the laundry room light did not work, and we were not comfortable in doing laundry in the dark

the laundry machine price was a bit high

the room was not clean, the staff were not very helpful, and the wifi did not work.

i had called earlier to request early check in at 1pm and that we would need 2 rooms near each other andwas

parking was decent as well

the laundry room available has trash literally all over the floor and the front desk staff is no where

i also used the laundry facilities they offer

it had a fridge and a laundry and a giant closet in the master

asked about wifi service in your hotel and told to call a number and work it out ourselves

wifi, staff was so-so

the ice and laundry were right down our hall which was convenient and above all the hotel was very clean

the pool was warm

location was perfect and breakfast was great a great selection the room was very clean and decorated

cozy bed, clean bathroom, nice pool, friendly staff

breakfast was very good

laundry facilities had an issue with credit cards not working, but staff was made aware and got it

having access to breakfast items was appreciated to start day

one device can be in wifi or u pay extra for it and pans and pots for the kitchen and extra towels or shower

then i went down the the included breakfast there was nutrigrain bars and coffee

good location and inexpensive and accommodating of late check out.

breakfast was terrible. eggs tough and tasteless. no milk, just oatmilk

told it was faulty alarms in pool area

pool was close two times for extended maintenance

maybe open the breakfast at 6am

breakfast was ok

laundry available

free internet, breakfast and parking, couldn't ask for more

there was a great variety for the kids to chose from.

front desk, maid, kitchen staff, even the maintenance guys (met them in the hallway)were helpful, polite and

could have lasted later than 9 on the weekdays, and the snack bar near the front desk was over priced

laundry basket available in room for dirty clothes

the hotel is new, the room was spacious, it offers a pool and workout room.

hot plate did not work in the kitchen .

cleanliness and parking and the overall room.

fully equipped kitchen

nice gym too n guest laundry area

laundry room

the halls smelled like you were walking down the laundry isle at walmart

quiet peaceful. friendly staff. very restful. laundry very clean..

the laundry, gym common area and the dining area all was very clean and decent

the attendant went to the laundry dryer to retrieve clean towels and said they are clean just not folded

enjoyed the pool, laundry services

a blanket too with a lot of attitude and i was like yes i'm going to put the blanket in the dirty laundry because

breakfast choices pricey

no continental breakfast

the location was great, nearby everything. pet friendly.

pool wasn t open- under construction- rude employees

arrived early after a bit of a rough day and they allowed us an early check in

pool green floor dirty from construction,rugs appeared never cleaned

we also used the pool

having a pool and small kitchen

the hotel pool was closed

having a pool and small kitchen

definitely the outdoor pool.

pool was not in order so couldn't use it

the laundry/vending room was filthy food and garbage on floor an extremely disappointing

can do laundry to the blankets too

i liked that they had a laundry room for guests.

they need to clean out microwave and no pets

wifi won't even log on

we also loved the second breakfast area, it aloud us to keep our kids secluded in a

the wait time on room service food.

i thought of asking about breakfast but she looked as if she didn't want to be bothered so u waited until i

i always have enjoyed good service, clean room, and excellent breakfast buffet

very nice. staff was amazingly friendly from the front dest to the kitchen and the maids

pool was closed due to circumstances out of the hotels control, they accommodated us and had it

they didn t give you wifi password unless asked

breakfast was ready for so many people to eat so we had to leave come back

the kids running late night

i like the room it's big enough for me and my 4 kids

friendly receptionists and free laundry.

cooks laundry front attendants everyone

nice pool, sauna and hot tub.

they changed the shuttle service to the palace.

parking area well lit and safe

doors to sprinkler room, supply room, and laundry room were left open

no indoor pool

location was convenient, the staff was great (front desk was fantastic and accommodating), the breakfast was

bigger parking spaces

the breakfast in the morning was really tasty and the staff was friendly and greeted us throughout the

thd laundry room dryers and washers were broken so lost money washing clothes just horrible

fact that when i went to the front desk to get ice and basketball if they had a laundry room available, that

bad housekeeping service,bad laundry room lack of care for the hotel guest

my girlfriend and i wanted to go swimming and the pool was closed

smoking outdoors without smokers receptacle so cigarette butt refuge scattered in planters & parking

indoor pool and hot tub were nice

locartion and full service with bar and restaurant.

loved the breakfast, the cleanliness, the price

her approach towards my kids and also towards me

kids were not controlled in whirlpool by parents even when complaining to staff

i mentioned to front desk and housekeeping and was told they were in the laundry and would be ready shortly

from the wonderful care given to us by the front desk, the great lady that took care of us at breakfast to the

customer service, very nice breakfast area/lounge

he also solved a kids running problem in the hallways on friday night around 10:00 pm

the kids were very rude and made the pool experience unpleasant

no onsite laundry.

and the site advertised laundry facilities which i needed and chose this location because that would have helped

there was dirty laundry left in the room

no laundry on sight.

no onsite laundry

breakfast and laundry room not working

wifi service is excellent

pool water temp was too cool

wonderful staff. breakfast was great.

went to get breakfast in the morning at 8:45 and they had already closed the kitchen down

parking, most of the staff, hot shower, bed & pillows, happy hour snacks, free laundry, fitness room, really

free laundry was superb

dirty laundry room, definitely has not been cleaned in a while

with nice pool gym and guest laundry

when i was doing laundry there was a bunch of people in the work out room with out masks and the proceeded out

laundry / workout was on second floor but not really a dislike more of convenience of

) the shop and the laundry were a life saver, specially when traveling with a family member that needs special

the pool was closed but we were allowed to use the pool at the sonesta down the road.

we can here for my kids birthdays which are a day apart

and the wifi didn't work

room across from ice machine and laundry

was really nice, pool, exercise room, and the resteraunt in the parking lot was very convenient

like had a party all night long and flr famiky with kids it was super hard to

the matress was hard. the wifi did not work at all.

was really nice, pool, exercise room, and the resteraunt in the parking lot was very convenient

selection for breakfast

receptionist was quite arrogant,not welcoming at all,kitchen staff was good

even though they have a restaurant and bar and serve breakfast in the morning some how a hotel doesn't stay

only thing i didn't like was that the shower doors did not stay closed and that breakfast wasn't included

having the pool and gym on site, very handy to burn off the kids steam and not feel like i missed out on working

there was a staff room next to ours with a laundry shoot

the room was also missing an ice bucket, coffee, and coffee cups and the laundry machine ate my quarters but

accommodating for my kids

super clean, comfortable, delicious breakfast, and amazing staff

as they were going back and forth to both room the adult and kids did used

i also had an issue with the dryer while using guest laundry but was offered free service from the staff laundry

was very clean, the beds were comfortable, the staff was very personable and polite, and the breakfast was one

my only suggestion larger towels in the pool area.

arrival, revised schedule suggests completion by the end of next month (july 2024)) made access, parking,

loved the pool and spa, all the food

no guest laundry. no breakfast.

a car alarm in the parking lot went off for four hours the first night

hotel was clean and comfortable. hotel bar is great. food is delicious, and staff were friendly.

great room, friendly staff, nice bar area.

was wonderful the pool was excellent clean and warm

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

no complimentary breakfast

sheets had lipstick on them from the previous visitor; the tub s bar and plug by the television was broken;

confision about our reservation and the front desk lady felt so sorry about it and added free breakfast to our

awesome, helpful staff, comfortable beds, a nice pool, and a balcony

clean fully stocked kitchen and fire place

good breakfast

kitchen was a little worn (cupboards, missing a piece of trim, stove not stable), and found some

not so comfy for the kids

sidewalks and parking lot crumbling. decor outdated, halls somewhat smelly.

amenities are up to date for the star level and restaurant bar has nice atmosphere

free parking and easy access to eateries

would have been nice to have a fridge in the room. pool was cold. hot tub would be nice.

renovated, great customer service, comfortable beds, and spacious parking lot

mini shop where we were able to get headache pills without leaving the place, a restaurant and bar plus the room

loved the pool and gym hours

the pool. i brought two eight year old girls and they couldn't get enough of the pool.

the baby pool

so loud when kids were running up and down the halls, everything echoed

shower curtains were moldy, the shower head was dingy, the heater in the pool was off or broken

staff, good size comfortable room, solid breakfast, great towels, and clean self-serve laundry room

protein choices, hot breakfast, juices, fruit, plenty to choose

staff and enjoy the hot breakfasts

staff, good size comfortable room, solid breakfast, great towels, and clean self-serve laundry room

breakfast was good. staff very friendly. easy check in.

exercise room was extremely hot with laundry room attached & thermostat was not on for ac & unable to get it to

only negative was the laundry area

room had some broken equipment and the guest laundry facilities seemed to be vented into the workout room

the complimentary use of their laundry facilities was a major bonus

having access to the laundry area where there were 4 washers and dryers

we didn't get up in time for breakfast.

small tv's in room, wifi wouldn't work on my xbox 1.

the pet fee is $100.

of covid 19 pool and breakfast areas were closed

the breakfast area is welcoming and the choices were nice.

staff, good size comfortable room, solid breakfast, great towels, and clean self-serve laundry room

no pool or hot tub ~ was charged 20 dollars more than what booking.com showed the charges to be.

parking was excellent, the gym was outstanding, and the staff was professional.

very comfortable rooms. wonderful staff. fantastic breakfast

the spa was nasty there was gum in the tub and pubic hairs in the

the area was great we were there to shop and the hotel was right there in the mall parking lot.

parking was horrible

the pool and breakfast was wonderful

we had to have reservations to use the pool

the pool area could of been cleaner,

still wet, room smelled like mold and was placed in a room next to the back door and maintenance laundry room,

gym and pool closed

,comfortable, great breakfast

great, except 2nd day, the kids expected the cin rolls and weren't there

king size bed was nice, the room was spacious, a/c got really cold (which was nice), easy parking, walking

was laundry outside our room on a cart

very accommodating, laundry on site which was great

laundry and where it is located etc, signs in the laundry need updating and only 1 washing machine

the fact that it is pet friendly made me happy, and the price and location made for a good deal

breakfast and pool

there was kids running in the halls at 6 a

i can t think of one negative except maybe have the pool a little bit warmer.

reserved the room for 3adults/2kids, only had towels for two, no coffee in room, remnants from a previous party

the breakfast was awesome and the entire hotel staff was terrific.

parking lot was not plowed slipped on ice and snow in parking lot

they had nice rooms and a nice pool area

room service didn t do what they were supposed to do

the shower. the pool and hot tub also the service. the room was luxurious

jets didn't work in hot tub and no towels in pool area.

the pool was great for the kids

the stay was great but the housekeeper couldof done her job a little better if someone leaves laundry in the

the rooms all smell like dirty laundry or body oder

clean quiet comfortable rooms pool and hot tub great for kids

about the hotel was great breakfast, easy access of the restaurants outside, pool, exercise room all were a plus

breakfast area didn't have enough seating for everyone

huge issue was the pool area does not have adult hours

easy parking, great location, great bar and food, helpful staff

i did not get what was advertised. room service

to dovid restrictions the swimming pool/ spa was closed

kids knocking on our door and running we told them to stop and they didn t do it again

the parking

customer service is top tier and the salt water pool was refreshing

not enough towels in the pool area

not at all it was perfect. my daughter turned 12 we just came to get in the pool

skylight in the pool area made it feel like an outdoor pool without all of the hassel, and the bar was fun

the modern, extra clean rooms, restaurant, service and parking and location.

hotel bar closed at 10 pm

great staff. clean quiet rooms. real breakfast. easy parking. great location.

we choose this looking for a little more upscale experience- we met friends in the (empty) bar and said it felt

the space coming up for the woodward dream cruise and parking the truck and trailer space.

complimentary laundry facilities

they even have free laundry

i liked the workout room, the availability of laundry facilities, and the availability of self service snacks

the laundry room, workout room and convenience store were clean, well-kept and helpful

they have laundry, coffee, thea, gym for free

hotel was very clean and affordable and had a coin-operated laundry room

the hotel is full service with bar/restaurant, pool, sundry shop, laundry

parking was only scarce one night but located the lot on the south side of hotel

the treadmills in the gym space were not working properly

was horrible and the chef and kitchen supervisor just stared at everyone who came into the breakfast room

i wasn't informed about the pool being close prior to me booking

the staff the managers bring lied telling me pool was closed just to find someone in the pool 2 hours later

-tiny pool. -boring facility, breakfast and room; not special for the price; very basic.

juice machine was down for breakfast which we had to ask about and when i ask the food attendant she told us we

pool was super small and pretty sure we saw several prostitutes in and out.

parking breakfast ok, sufficient enough decent location to shopping, food & laundry facilities although there

cost of the laundry detergent and no bacon for breakfast.

nonrefundable cost to have a pet with me

pet friendly hotel had dog manure all over the lawn on the property

they served turkey sausage with breakfast which was perfect for people who cannot eat meat

kids running up n down halls at odd hours of the night

great location. gym, pool whirlpool, picnic area, staff ultra helpful,and clean!

the bistro bar was awesome. had a great time there and the food was excellent.

i enjoyed the jacuzzi while the kids enjoyed the pool

i enjoyed the jacuzzi while the kids enjoyed the pool

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

reception nice. room nice. helpful lady in the laundry when asked for directions.

the breakfasts were great as well

i found the staff at the reception and in the kitchen really kind and professional

they also enjoyed the pool

the noise outside loud cominf in and the basement floor is at works, gym not available

great front desk staff, great location, clean rooms and great breakfast.

overall everything was great. friendly staff. nice breakfast. rooms were nicely done every day.

easy on and great parking

bed and sheets. my parking spot was awesome. it was covered.

from the valet, front desk, concierge, to room service

the rooms were comfortable, mini bar was stocked and there were robes and slippers in each room

is 4 pm which was very later, when i arrived i didn t feel well and asked for an early check in but i couldn

the bar area could be better positioned as a lounge.

signage in hotel could be improved---had some wifi login issues---but rest of experience was very good

not working - veding machines and laundry only take quarters and when asked to make change i was told to drive

spa tub was good. it worked!

clean and comfy, decent breakfast

kids in other room was too loud in the hallway

liked the kuerig in the room, the free wifi and the overall look and cleanliness of the hotel

there is laundry in house, which is very convenient

you have the option of doing your own laundry at $3 to wash and $3 to

the gym has very minimal equipment, and the laundry machines don't work if the internet is down

remote was not working well and the wifi stopped working as well

ample parking also

beautiful bathroom and closet combo! was very clean. laundry room was clean and new machines

not to mention free breakfast, pool, whirlpool, 24hr fitness center and guest laundry, conversation dining area

but to be fair, we have 4 kids (including 3 and 5 yr old boys), so we probably contributed our fair share of

were comfy, kitchen had everything anyone would need

not to mention free breakfast, pool, whirlpool, 24hr fitness center and guest laundry, conversation dining area

delicious breakfast and hot coffee around the clock

not enough towels in the pool area

was a group of school kids in the hotel and they made a lot of noise until very late

tub was a little nasty there were a few kids though

didnt like the breakfast eggs, sauages, and oatmeal

parking was bad due to it being repaved

the view of the parking lot wasn't great

pool was taken over by a group and my kids hardly got to swim because there wasn't enough room

breakfast was really great

location was great! breakfast was super great! more of the omelette is better!

the pool smelled like moldy laundry

i was on the main floor right across from guest laundry and hotel staff room

maids, laundry staff and anyone trying their best to keep this hotel afloat

it was just weird and they also should use bleach or some type of laundry detergent someone can smell because

laundry machs

as described and easy parking

breakfast bar was typical of most hotels now

the ability to allow people to stay for too long, and no security for the parking lot.

breakfast and coffee bar

room,parking and location were great

hotel is close to work; there are on site laundry facilities, the king-sized room has a sofa and a

parking was nice and

pool was nice, staff was friendly, beds and bathrooms were very clean.

need to do breakfast or vochers.

the pool was small. there wasn t enough linen in the room for two guest in a two guest room.

in the way she helped me find a room close to the front door yet away from the hustle of the laundry room

it has a laundry room and vending machines

left a lot to be desired as did the laundry room

grab go for breakfast was ok

didnt plow their parking lot when it snowed.

my pillow from home and it took two hours to retrieve because they advised it was mixed up in laundry

it had a laundry and the clerk was nice

laundry on site in lobby

laundry was expensive

good parking and laundry on site

laundry wasn't working

above the heater was stain black, the cleaning staff did not clean the room, i have to go to the laundry room

seemed to all be the same family and they were constantly hollering back and forth at each other, kids screeching

warm and parking

seemed to all be the same family and they were constantly hollering back and forth at each other, kids screeching

but it would've been nice to have a microwave in my room and a laundry facility for guests

the bed sheet also had a corner of dried blood splatter (maybe laundry didn't use spot cleaner before washing

clean pool, onsite laundry facilities and coffee is always available in the lobby

installations were a bit old, parking was a bit packed but nice overall

it's always safe, feels very clean, staff is really nice and the breakfast food was really good.

smelled like fresh laundry

the laundry is in the hallway outside of my room

laundry and ice a plus

no change machine for laundry

room was near laundry so we heard the dryer until late.

the late night laundry area being used as we were in104 directly across from room.

shuttle was available to the concert venue.

and the breakfast was so good

breakfast was great and pool was just the right temp

the hotel is very clean, the parking is good, the rooms are nice sized

and fair they treat you like family quietly peaceful place easy to park no long wait time clean laundry room

not enough time in the pool

so on my next trip i will be getting another suit but with the whirl pool in the room as well

wifi didn t work

hotel rooms are clean, nice swimming pool and gym

pool is closed, high wait time for laundry, terrible breakfast in a to go bag

the laundry room was clean and machines worked well

doing laundry at the time but the great gentleman at the desk did his job with professionalism

no pool, no elevator, no gym, no breakfast, spotty wifi

pool is not open for the season and they do not serve breakfast at this moment

location, comfortable bed, laundry facility.

laundry room was rough

there is an on site laundry facility

example where to do go for laundry where to get snacks from to exercise now it s my turn

especially the little store and laundry

loved staying here breakfast was exceptional just needed more options and maybe the person making breakfast

the bathroom and it was quite and good breakfast

everything was good. but pool was small.

there was ample parking and location is central to our destination

no jacuzzi in pool area.