lively hosts, beautiful house and swimming pool and view to the mountains

then, personally i didn't like having to have breakfast at a communal table with other guests (i am a grump in

facilities are very good, and breakfast is awesome

drive away ensured a great stay and to cap it off in the morning we had a lovely continental breakfast, could

super hosts. lovely breakfast and comfortable room.

the pool s a pearl

in may 2019 it was windy and evenings were chilly, we were not able to use the nice pool

the setting is lovely with great views, a lovely pool and bar area

small swimming pool and bit too cold for this time of year but would be great in hot weather

the pool area was lovely and we enjoyed sitting with a bottle of wine enjoying the sunset and view

we didn t feel we needed to buy spa packages-the outdoor pools were lovely and relaxing

as the above plus no guests bar .

only complaint was about the breakfast

others have mentioned, breakfast was unimpressive and oddly confusing/chaotic and quality was not congruent with

the cafe bar on the other hand was excellent value and nice food

the spa was lovely.

whilst clean and comfortable the decoration in some areas was in need of updating ie the bar where we ate

half outside warm pool was fantastic, loved it with the kids.

hot spa at 36 degree c relaxed atmosphere excellent menus in restaurants

and bathing facilities were excellent being very clean with lots of additional spa details for example pulsating

no bar on the premises at least if they had one it was not open.

should be made clearer to guests that there is wifi

the bar and restaurant not opening until 8:30 in the evening.

was poor for 11, hotel had no bar or restaurant services we arrived on a sunday evening after travelling all

the hotel bar was only open in the evenings.

comfortable bed, hot shower, free wifi, modern fittings, clean (other than cigarette smell).

we arrive we couldn't find parking and they only let 2 towels(yellowish))in the room for 3 person and the sheets

away thinking there would be somewhere else in fortuna to stay,but after 3 hours of sitting in a bar next door

friendly staff, nice people, clean room, good parking

central location, parking ok. room was clean

i was charged for the pet, though in my booking confirmation it was stated that it's free of charge

the breakfast was also good

great stay and would thoroughly recommend it, although we didn t eat a meal there the provided breakfast was

breakfast was buffet style and tasty

bar and restaurant were not very welcoming and in fact left after having one drink and went

food in the hotel restaurant was very good, easy parking

tv, good wifi, fridge

the reception was superb. the room for the price was very good. secure parking.

central location, secure motorcycle parking

safe, underground parking

given left luggage option and early check in free on request

rooms much larger than normal. excellent pool. staff friendly and helpful.

great pool,friendly staff,good restaurant and handy for supermarket.

huge pool (we were almost on our own there at the beginning of september) and we had an excellent meal

all the facilities were available, massive swimming pool

lovely pool, comfy room, aircon, good restaurant

value for money, good wifi, large clean rooms, close to alicante airport, busstop right outside the hotel

wifi rarely worked, the bed was lumpy and uncomfortable, the staff don't seem happy either

wifi slow and interrupts often, some noise from the street.

priced, with free nespresso coffee in reception and reasonable wifi

clean and modern with lift. good shower and bed was comfortable. staff very helpful. wifi works

facility's breakfast 5 for slice toast and glass orange juice no where to sit outside to smoke bar not open

there was certainly no meals . access was good , the room was clean and the wifi was good .

we chose to eat breakfast at a super spanish bar a ten minute walk away and in the evenings we ate at two

restaurant and bar had huge selection of food and tapas

wifi was incredibly patchy and at times non existent, the shower was broken and sprayed water

good wifi

breakfast is just a coffee and croissant in the bar. wifi signal was weak.

everyone at the hotel was very child friendly and went out of their way to make our kids feel welcome

spa pool indoors and was much

spa bath needed a slip mat in for people who used the shower

onsite car parking

swimming pool is open to the public so was very busy

no hangers in the bathroom, no normal tea kettle or coffee maker, i haven't got a wifi password

wouldn t recommend unless it is properly fully cleaned, sanitised and with washed hygienic laundry

kids loved it, pool v cold though and no slides as the main pool

personal choice on dates travelled but kids entertainment was lacking mid week

children, the water park, mini club, park- play area, bouncy castle, bumper cars, mini golf- kids loved it all

it was so clean, kids loved it

food in the bar / cafe was excellent and value for money

staff were helpful, facilities were clean, and the kids had a ball.

the main pool being closed :(

inadequate kitchen utensils and hob plates that were not able to get hot enough far too much excessive

pool area and good water park for the kids

staff were unable to help and no signal for wifi

e items replaced quickly when they run out & the option to get coffee from the bar area at breakfast time each

rusty and chipped bath bathroom in need of refurbishment air conditioning not working in room bar and restaurant

wifi was difficult to connect to, and you had to ask to get the code.

parking can be tight during fiesta. bar is not open at late hour

and bar was closed due to a wedding

- location - pool - the natural environment where is located

the view on the castle, the staff was adorable, the breakfast was absolutely fantastic, the parking was easy

the pool was a beautiful relaxing place to hang out for the afternoon

and quiet place with swimming pool, playground, with nice view of the castle, walking distance to the small town

mini bar in room

the wifi signal in the room was poor,no evening meals on friday,saturday,sunday.

i also had no problems with the wifi

would have been nice to have been able to enjoy a glass of wine after a journey, but the bar only served coffee

bar area good but no food on a friday

there bar area very nice and the outside terrace was very nice

just after midnight - not able to obtain drink other than from mini bar - this is poor for a hotel of this star

for parking and pet but doesn t say in booking time staff doesn t training asking for 6 years old child to

we stayed 1 night at this hotel and it was okay. nothing special. the pool they re mentioned

there wasn't a lounge bar you could enjoy as part of the hotel or an area with sun loungers you could enjoy if

also, affordable ironing and laundry services

but 3 staff on reception only 1 on bar restaurant and room service not

also everytime you need to login to the wifi even if you have a room for 10 nights

staff at the hotel bar and restaurant didnt meet my minimum requirements, customers that had been waiting for

clean and comfortable rooms, staff very friendly for kids. we were with 3 kids.

very clean, great staff, parking in the basement lot, supermarket next door, and even a laundry facility

1. clean 2. easy parking 3. on-site laundry facility

laundry room available as well as garage parking

they even have laundry area in the basement which if needed would have been a bonus

reasonable fee (5 euros per night), which provides security to personal transport, also there is laundry

good laundry equipment and arrival cleaning pack (washing up liquid, dishwasher tablet, laundry tablet,

laundry facilities available with in the apartment, ideal

lot of space, also the sitting room and laundry room were spacious

very spacious two bedroom apartment with the laundry room and two bathrooms

set up, on a golf course and handy for the airport

on our outward journey, the hotel staff had recommended that we eat in la togo tapas bar about ten minutes walk

wifi is not very good

wifi not always available in room - but always available in lobby and public areas

this hotel is pet-friendly, so we guessed that it was probably a movement from a dog

convenient room, clean bathroom, good location, fast wifi

it was a very comfortable stay with good wifi and parking underneath

few need there's no electric kettle for making tea i constantly going to main bar for hot water for my partner

actually deserves the 4star rating unlike most that have it in spain

4stars and no room service at 11

rooms lovely, very nice staff, little kids play area at reception is great

service (laundry ironing in express service, early breakfast, etc), spacy room, large bathroom,

the jets in the spa bath also turned on randomly after draining the water, and the only way to stop it was to

bonus for us was zero charge to bring our pet dog, some hotels charge 20/25 a day for the privilege

wifi was slow

quiet and near some nice bars and restaurants

comfy bed (if you dont count dirty laundry)

believe the hotel's restaurant was closed 3 of the 4 nights we were there and instead they held kids parties

the swimming pool was not in use but that was only a minor thing, everything else was perfect.

that was allowed even if it entered other guests rooms, they said yes ud83eudd23 we wanted to get room service

couldn't complete the online check-in and tried to order drinks to the pool using the app - waited an hour then

i did order for an iron and they confirm they just have laundry services.....

location breakfast room service

was luxurious and there is an awesome bar for the evening

don't like the room service and the restaurant schedule, but i know that spain is different than romania when

the factualities were lovely especially the pool, we will definitely be staying at hotel nelva again

wifi is stable

the gym was on the 5th floor which i liked as air conditioning and tvs in room

comfy bed. good location. good gym.

very comfortable room with good wifi

on streets at night on the weekend with a bunch of drunk kids

the wifi was problematic

the hotel had a gym and a coffee machine to use 24 hours

fast wifi

can a hotel be dog friendly then claim you can't take your pet in the dining area because of allergies

amazing clean place, pet friendly, good wifi. central location. comfortable room and bed.

wifi works fine. the rooms are clean and the staff is helpful.

only minor drawback is the wifi, which can be a bit sketchy, but it worked fine in the bedroom

wifi did not work at all and i needed it for work

free wifi okay

screaming kids in the room next door, bin men, street cleaners, church bells

no bar in hotel and while there was a cafe/ bar adjacent it lacked atmosphere and comfort.

the wifi kept dropping in my room, for the rest everything was perfect

sushi on the menu for room service does not rock my boat

times; colors of furniture and walls like in a prison (strange green); noise outside the window - bar open until

wifi

other than the residents bar closed early

the night porter was so stressed,he was trying to take room service requests as well

) with ev chargepoints

paying extra for the parking and late check out.

very well located, good price, close to bars and restaurants in the old city, helpful staff, good wifi, very

safe and easy parking

free car parking great value breakfast clean rooms friendly and helpful staff

breakfast was somewhat disorganised

good not expencive hotel with breakfast and parking

close to the airport. 24/7 bar for a cold drink

the laundry prices were a little high but we appreciate reasons for that

staff lovely, left us have late check out.

hotel very good and staff real pet friendly

we loved the pool terrace, well worth a dip & the gym was excellent too

early because our room was ready stored out bags for us room are airconed bed comfortable lovely pool area with

no bar. there are bars nearby but no bar at the hotel

receptionist and bar staff nice. clean bed sheets

it was clean the a/c worked good wifi

on the way supermarkets nearby room spotless room spacious (twin room) hot water on demand wifi good didnt have

it would have been nice to have a bar and restaurant. free or cheap parking would also be nice.

reasonable location, loved the swimming pool, sauna, jacuzzi and gym

was smelling like smoke and they didn't change it for us, lift wasn't working properly, rooms for pets are old

the evening of my arrival the bar man was also managing the restaurant and front desk for some time which caused

a little bit too far from the beach but the hotel pool was great

spa was closed

the hotel had a parking, which makes it a great place to stop in alicante if you're traveling by car

drinks and tapas in bar very reasonable

pillows, wifi didn't work on this occasion. stale cigarette smell in the room

only down thing about this hotel was the bar staff wouldn't give me any ice to take up to my room

evening meal no swimming pool

wifi was ok

a bar in the hotel would have been good

free wifi

no bar facility

no bar or restaurant

underground parking space facilities including gym and roof top pool extra large walk in shower

beautiful new hotel, design is nice, wifi fast and breakfast is very good.

the swimming pool of its size might be fun only for the kids, however, it can be seen from the pictures

friendly and efficient staff, nice room, neat room service, nice bathroom, excellent cocktails, lovely rooftop

bar area was cold as front doors opened automatically but service good in bar

no kettle noise from the laundry room

hotel was recommended to us but unfortunately a laundry truck was making either deliveries or collections on

great location, clean room, quiet area , supermarket next to the hotel, gym

very comfy beds, good room service breakfast, very near the center, very clean.

was good value for money and although we arrived early there was no problem and we were given free early check

wifi isn t good

wifi connection was extremely slow in the evening

tv and air conditioning not working very fickle wifi - quite irritating when trying to work.

so comfortable, noisy, no mini bar in the room, first night no frenchbed (even we paid it by booking), and very

any room service available; no tea / coffee facilities; blankets were old fashioned wool ones , little

laundry facilities excellent

super extra room for kids

guests checked in later with their kids running and screaming in the play area which was right outside our room

her thank you for helping me with luggage and walking down with me to show me where i can park my kids was very

good kitchen facilities

location, had all that's needed in room. liked the idea of a laundry service

laundry facilities which we did not use

cafeteria, great lifts, 2 beds, couch, desk, laundry room available (didn't use)

english speaking reception, laundry for 4eur, what can be better

it advertised a laundry but it was a single washing machine so had to wait for it to be vacant.

wifi was very bad, if you need to work or use it for more things consider getting yourself esim

wifi of the room on the 7th floor may sometimes weak signal or disconnect occasionally

wifi kept dropping, but otherwise no problems.

good wifi in the room

late check out time means you don't have to rush on

i liked that i had a balcony to hang my laundry

maybe an iron in the room however they did offer laundry services so that was also an option

very clean, great location, convenient late check out..

only negative i wasnt offered wifi code.

to the c6 direct air shuttle bus stop and most of the touristic attractions within the city - early check in

the reception personnel was very kind and helped me with my laundry on two occasions

spa bath in our room was amazing and great value for money

i had requested 6 months prior to our visit to check in early, due to flights

room was really small but when all you want is a comfy bed, wifi and a good shower it will do perfect

very small lift. instructions for the spa bath not very clear.

visitors at reception the wifi code and kettle for the room

the air conditioning, water pressure, and wifi were excellent

tv didn t work wifi very slow

very good located, pet friendly hotel. nice and friendly stuff.

one negative point is that kitchen is poor equipped and there is no iron, washing machine and dryer what for me

day, breakfast was lovely with huge variety super fresh and catered for all needs even with fussy kids

ideal location,the rooms are very modern and very clean,nice size rooms,fantastic shower and fast wifi the

junior suite was big for third adult or kids. nice breakfast service.

the bar and room service is closed on friday, saturday and sunday (which was quite unusual) but your so close

clean room, daily room service

expected to find a spa somewhere in the hotel after strolling through your website, and where a little bit

breakfast was excellent

about this hotel - lovely building in a great location, luxurious decor and we enjoyed having breakfast in the

wifi was very good that i could have online video conferences without having any issues

lovely location. lovely staff. lovely breakfast. room was extremely comfortable. loved it