bad room service

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

pet friendly

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

good parking for our car and utility trailer

we liked the garden and the parking lot

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

the parking lot is small

pet friendly

safe & secure parking is attached to the hacienda

parking is a few blocks away

they picked up our laundry at the laundry center down the street for us because they were going to close before

amazing spa - try the massages, worth it

the pool is too small, probably just for decoration

could do better on the breakfast (although tasty, there was not much choice)

swimming pool next to the room. too noisy

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast could have been improved by more variety.

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

great location, great breakfast and friendly service.

hotel restaurant had good coffee and unlimited refills at breakfast

spa services were excellent and affordable

the pool was fantastic to simply lounge, and the location couldn't be better

breakfast ok. location was excellent

close to all the sites to see and they have room service that's very quick

great location, very friendly staff, very good wifi connection

wifi

location wifi

free wifi with good signal in the room

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

really bad wifi

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

noisy bar opposite

no coffee, neither wifi although they say it's available. the towels were not changed.

the staff were helpful and helped us to do laundry but this was more expensive than we expected

laundry service, price not quoted in advance

the restaurant and room service

very comfortable room , good swimming pool and very good food in restaurant

swimming pool so cold. this will make no to go back

waffles should be included as part of breakfast ud83eudd5e

the breakfast was not good. the staff was rude. no air conditioner

the breakfast is exceptional, with the exception of the

breakfast was perfect way to start the day, and the location was perfect

breakfast is excellent, but almost entirely mexican

we didn t check out the pool, but the breakfast was delicious

aware that there is no bar area, no room fridge or drinks other than a mineral water

there was one negative thing it would be that the wifi in the rooms is not the best

the pool open a bit late

the rooftop pool with the view on the cholula pyramid is unmatched

good location, breakfast

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

it does not have a pool which would be nice but not necessary.

the kitchen made us two burgers and fries

breakfast on the day we were there was only ok - although it was cooked to order.

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

bad wifi, some bugs in my bed (spiders)

the wifi signal was poor, only works on the lobby and the pool area

the swimming pool looks nice but on friday night it was dirty

wifi did not work at all in all area of the hotel and nobody fix it

the pool water was not

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

wifi works best near restaurant

entry to pool should have a short handrail placed on brick wall for pool entry.

no wifi signal in the room itself

safe parking

minor complaint is that i was told we couldn't have a bar of soap for the basin as well as the shower so we had

book their spa day i got a facial spa

room service and cleaning was done with care and the staff was amazing

wifi is great and the beds are very comfortable

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

only suggestion is that the little bar should be complimentary since the rates aren t cheap

we chose to eat anywhere else after our breakfast

pool and the view from the roof

breakfast, beds, location

swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

loved the parking situation

free parking was especially a bonus

the pool water wasn't climatized

very nice pool and the entire staff was amazingly friendly and polite

good location. great to have parking

the place is clean and comfortable. the location and the parking space.

the pool didn t look as it was in optimal conditions, maybe was going to be remodeled

i could not pay with my card and i wish the pool was better

the pool was cold

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

staff very friendly! breakfast was very good!

breakfast can imporove

valet parking, my daughter left a necklace on the bathroom sink and went out

free breakfast: there were 2 early groups finishing off everything, kids and coaches

late, room service until 1am, and easy free parking below

although we could get in to the gym which is really nice

hotel has great service and its technology is very good, the room is really clean, and the room service is very

the food the ambience and the service like room service etc quite slow and disappointing.

i requested to change rooms and i got a nice view to the pool and partial golf court

of the room - the deluxe suite does not have any 'deluxe' amenities: no coffee machine, the mini bar was locked

the pool was extremely dirty location not too good. can't walk anywhere

and there wasn t any chairs or sits to be comfy outside looking at the beautiful view of the golf court and

room service was excellent. the layout of the room was amazing.

breakfast was very good all services also good

breakfast

pool was cold, the kids wanted to us it but cant because was very cold the reception staff wasn't the must

staff was amazing, and it was a real breakfast what was included ( buffet with a lot of options to choose

very nice heated pool. a very relaxing time after a busy day.

the front desk is quite helpful and so is the room service

pool is a let down

the free valete parking was a surprise

expansive restaurant no drinks at pool side

the gym was closed, that wasn t good at all for me.

very limited options for included breakfast.

the stay included breakfast (though it wasn't mentioned in the reservation)

nice parking area, right outside your room

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

only parking

room service was also on

check in, room service nunca respondio

they have a small but very complete fitness room

i did not had breakfast!!!

proximity to the airport cleanliness complimentary breakfast

easy access from highway. breakfast.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s

breakfast was real good

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

and decoration, enugh parking lot, very good restaurant

pet friendly and with secure parking

my kids enjoyed the couch and side tables of the room to play at

i loved that the gym is open and perfectly ready for anticovid measures

there was access to the gym facilities and the pool facilities

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

speed, room a little noisy (close to the main street) and the breakfast is extremelly

-accommodated me on my early check in

the breakfast was good; the buffet was excellent

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

breakfast was good.

no swimming pool, dining room or lounge

the hotel's pool was unusable as the water was notieable green and dirty

wifi didn't reach the gym.

the smell of the elevator. the room was very hot and the pool didn't look well.

th gym was well equipped.

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

parking was super uncomfortable

also a pet friendly hotel

new building, great restaurant and gym

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

need to open club for breakfast at 7 am

on the 12th floor where i was, there is bar and very noise and loud music until late night

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

incredible breakfast, perfect location, excellent staff, big room.

pool too small

clean, relaxing, breakfast included although limited options.

breakfast room was freezing cold.

wifi didn't work very well and the air conditioning went off a lot.

pool, gym, parking lot

maybe in the pool area it needs an anti slip around it and no towels around

breakfast is too expensive

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

parking garage was dark

very safe, quiet and the view from our room was amazing with the two volcanos in front of us, the pool at great

gym is not functioning and there was no notice about it, they ask you to use the gym at a neighbor

good service and good wifi

the hotel services are top of the line, the shuttle, the breakfast, the location are excellent.

pool and hydro pool are advertised as heated, but they were both very cold during our stay

the pool area was not clean and overcrowded

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

gym machines to old