parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

breakfast was real good

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than

hear everything from the other rooms, so wasn t able to sleep properly, there s no room service so if you

proximity to the airport cleanliness complimentary breakfast

locked parking area and enough parking

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

new building, great restaurant and gym

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

parking was super uncomfortable

breakfast is too expensive

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

breakfast would have been nice.

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

secure parking, incredible restaurant, but the one thing that sets it apart from everywhere else is the

parking for my motorcycle

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

i like the gym and the pool

room is spacious. bed is very comfortable. good tv. good wifi. breakfast was good.

staff was amazing, and it was a real breakfast what was included ( buffet with a lot of options to choose

i liked the bar ambient at night

i like the gym and the pool

wifi not included

free wifi

the wifi cost

excellent room service

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

pet fee was the highest we ve paid in the us and mexico was very disappointing

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

very limited options for included breakfast.

nice parking area, right outside your room

the stay included breakfast (though it wasn't mentioned in the reservation)

breakfast was good and plenty of choice and the coffee was available 24/7

great price and free breakfast is a plus

the breakfast was excellent and plenty food and drink

great breakfast! friendly and helpful staff.

the breakfast service, not enough, bad quality

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

rooftop pool nice as well

the pool area has great views of the pyramid and you can see the volcano

itself (an old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a

aware that there is no bar area, no room fridge or drinks other than a mineral water

pool is small, it is only for staying a little bit

the breakfast is exceptional, with the exception of the

breakfast is excellent, but almost entirely mexican

pretty room, comfortable bed, breakfast was great

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

waffles should be included as part of breakfast ud83eudd5e

great location, very friendly staff, very good wifi connection

wifi

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

free wifi with good signal in the room

we had an extra charge for kids breakfast

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

safe parking, helpful and friendly staff. super comfy beds.

the pool is awesome and the gym is very complete

breakfast and the evening time to spend on bar counter

kids enjoyed the pool

it was hard to get room service but the food was delicious.

wifi worked only for a couple of hours during our stay, when it worked it was very slow

the sky bar was strange but nothing wrong just did quite fit the building

always travel for work and i specifically asked for good wifi to continue working, they had horrible wifi i even

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

noisy bar opposite

wifi worked very limited.

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

really bad wifi

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

serviceable gym

parking is a bit tight but works out.

wifi dropped continously

hope they add more gym equipment and improve the wifi signal soon

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

breakfast was ok

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

the breakfast could have been improved by more variety.

very nice historic building, early check in possible, spacious room

the breakfast and the service was great too

lovely heated pool

pet friendly service

all perfect. breakfast was amazing!

to leave early for a long drive from puebla to villahermosa, and they kindly prepared a delicious breakfast to

free parking is very convientient and pool is a nice size and very kid friendly

the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were

buffet breakfast was exceptional, the best we have had on our whole trip

everything was pretty clean, the variety of the breakfast, the pool was warm and not so dirty.

good, prompt room service

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

staff at the parking

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

no swimming pool.

the bar is no longer working - water temp at the shower is quite inconsistent - just a small bottle of

pet friendly

we liked the garden and the parking lot

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

good parking for our car and utility trailer

they picked up our laundry at the laundry center down the street for us because they were going to close before

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite

the pool is too small, probably just for decoration

breakfast was really good, even if it is just eggs made in four or five different ways

the wifi was not good

the parking lot is small

pet friendly

safe & secure parking is attached to the hacienda

parking is a few blocks away

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

the staff were helpful and helped us to do laundry but this was more expensive than we expected

laundry service, price not quoted in advance

if you have kids, the pool is great and has warm water

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

wifi worked well

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

perfect service, valet-parking good breakfast very friendly staff

staff ,service, breakfast

very good wifi

delicious breakfast, spacious room with extra bed / crib for free

the hotel's pool was unusable as the water was notieable green and dirty

the parking is quite messy. the swimming pool wasn t clean. the place is old.

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

no swimming pool, dining room or lounge

wifi didn't reach the gym.

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

breakfast at the restaurant was very good

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

pet friendly and with secure parking

the wifi has low velocity

goes through the lobby and it s a long walk to/from the car; valet parking

the front desk staff not to helpful the room service bad

very rude staff at the entrance of the hotel (supposedly their job was to help with luggage and parking and they

the little kids park and the open outdoor space.

the little kids park and the open outdoor space.

noisy interior room, as children play in swimming pool and patio

there was access to the gym facilities and the pool facilities

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in

wifi not so good.

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

room service was also on

they have a small but very complete fitness room

check in, room service nunca respondio

only parking

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

were not clear about breakfast for kids under 2 years old

breakfast is not included despite what the booking says

particularlyif it's your first time , having to enter the wifi onto your phone

and upgraded our breakfast to a cooked one

need to open club for breakfast at 7 am

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

room service food mediocre

on the 12th floor where i was, there is bar and very noise and loud music until late night

pool too small

the food was not that great, just a regular breakfast

view of the volcanoes. great bed. interesting commercial area. good underground parking.

great hotel - nice room / good breakfast / secure underground parking.

bathroom was old, in need of renovation!!! parking restrictive.

clean ! helpful stuff ! gym was good

bad room service

-accommodated me on my early check in

breakfast is ok, but could be better.

breakfast was good.

breakfast

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

we didn't like the room service because the meal did not match the description of the menu.

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the

big plus was the free parking lot

) wifi can be very bad

the fact that they had parking was a definite

no shower head. mattress unbalanced. very poor wifi.

in general ok. perhaps the swimming pool area needs additional elements, like showers.

in general everything was very good. even the breakfast was worth the stay.

clean, relaxing, breakfast included although limited options.

wifi didn't work very well and the air conditioning went off a lot.

pool, gym, parking lot

internet, parking

- gym was out of order/service only had one machine - the tv did not have clear channels either

very safe, quiet and the view from our room was amazing with the two volcanos in front of us, the pool at great

buffet, more options for small kids apart from pancakes

room very comfortable, parking lot very accesible and secure, the views are awesome.

they took our laundry at 2pm and had it returned to us the same day for a great price

its a nice hotel, with really helpful staff. the wifi works good.

large bed, good wifi

wifi was decent

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

the rooftop swimming pool was a great bonus, and the gym was open 24/7

the wifi worked perfectly

our kids enjoyed the rooftop pool

great location, great breakfast, decent gym and nice staff.