breakfast was incredible as usual. love this property!!

the kitchen made us two burgers and fries

good location, breakfast

breakfast was amazing

were a little confused as to whether or not we were paying for a breakfast to be included with our room beforehand

parking

bad room service

room service from the restaurant across the street was quick and

plus the parking, yes it large enough but it is a mess since there are not designated spaces to park and the

good parking

beautiful clean hotel. excelllent customer service and good breakfast. i would definetly return.

the children liked the pool very much

the staff in the dining and bar where great !

good wifi and tv

i like the gym and the pool

we liked the garden and the parking lot

pet friendly

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

they don't have their parking on site

the pool needs a lot of maintenance, specially after kids

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

the location is top, really in the city centre, and there is a pool suitable for children

the pool needs a lot of maintenance, specially after kids

great location, great breakfast and friendly service.

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and comfortable

the breakfast could have been improved by more variety.

breakfast was ok

the breakfast and the service was great too

we really enjoyed the simple, but delicious breakfast set for us each morning

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

close to all the sites to see and they have room service that's very quick

location wifi

wifi

parking is a few blocks away

pet friendly

the parking lot is small

safe & secure parking is attached to the hacienda

they picked up our laundry at the laundry center down the street for us because they were going to close before

i like the swimming pool and the relaxing of the room.

wifi could be better.

i like the pool

the heated pool was enjoyable

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

breakfast is excellent, but almost entirely mexican

the breakfast was not good. the staff was rude. no air conditioner

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

waffles should be included as part of breakfast ud83eudd5e

staff was excellent, location great, roof top bar had the best view and margaritas ever

really bad wifi

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

wifi worked very limited.

noisy bar opposite

we didn t check out the pool, but the breakfast was delicious

the pool open a bit late

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

aware that there is no bar area, no room fridge or drinks other than a mineral water

breakfast was real good

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s

easy access from highway. breakfast.

the parking lot seemed very secure

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than

laundry service, price not quoted in advance

the staff were helpful and helped us to do laundry but this was more expensive than we expected

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel

the pool was not clean.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

bad wifi

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

parking was super uncomfortable

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

our room service tray sat outside our door for hours

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

great breakfast and service

staff is very friendly, reasonable breakfast

clean , pool, service extremely friendly ,high quality hotel

business centre no wifi and hopeless

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

pool and hydro pool are advertised as heated, but they were both very cold during our stay

great facilities that include a nice gym, pool, spa, restaurant, and more

very limited options for included breakfast.

nice parking area, right outside your room

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

the stay included breakfast (though it wasn't mentioned in the reservation)

nice terace near the pool

free wifi

excellent room service

comfortable hotel, clean. room service was good and staff were courteous.

hugo on the bar took excellent care of us

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

convenient, clean and free breakfast.

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was

the breakfast was amazing, the room was perfect!

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast service, not enough, bad quality

breakfast was good and plenty of choice and the coffee was available 24/7

great breakfast! friendly and helpful staff.

good choice at breakfast despite being very busy

breakfast

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

breakfast can imporove

room service was also on

they have a small but very complete fitness room

check in, room service nunca respondio

only parking

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

serviceable gym

hope they add more gym equipment and improve the wifi signal soon

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

we ordered room service, just passable, particularly the not so good lasagna.

and decoration, enugh parking lot, very good restaurant

room service and it took over an hour and a half to bring a hamburger

my kids enjoyed the couch and side tables of the room to play at

no swimming pool, dining room or lounge

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

peeling tub, and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it

very nice staff, good location. clean rooms, comfortable beds. ok gym.

safe parking, helpful and friendly staff. super comfy beds.

i loved the heated pool and the gym is ok

the room service was very good

the bedrooms very clean and comfortable, and the reception area with bar and restaurant was also a nice place

the pool was small.

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

there was access to the gym facilities and the pool facilities

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

but there was no room service

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk

would like a bar in the hotel

ordered some room service, it was a bit expensive compared to food in puebla and not very good

breakfast was too crowded. coffee shop was not opened. bar was not opened

breakfast is very complete and the staff is just amazing

concierge, valet and breakfast staff were exceptional

room, pool, breakfast.

the room there were missing many things that they offer, such as dryer, room service menu, and this weekend they

the gym, the pool temperature, the breakfast, the room.

buffet breakfast was exceptional, the best we have had on our whole trip

beautiful pool

the hotel had a pool with perfect temperature

pool and breakfast is very good also the room is big

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

breakfast at the restaurant was very good

there were a lot of people and the pool was a little bit dirty

that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice

good location and breakfast included

breakfast, small happy hour, and service.

excelente staff and customer care. the breakfast has a lot of variety and delicios.

room service was excellent. the layout of the room was amazing.

location was good. our room had a golf course view, which was very nice.

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

treadmill at the gym did not work

i had to go down to order and they still charged me for room service

i requested to change rooms and i got a nice view to the pool and partial golf court

the front desk is quite helpful and so is the room service

event in the hotel when we got there at night, we were with an elder and there is no preferential parking for

gym is very basic, tho i appreciate there is one

pool is a let down

picked this hotel also because of its pool

excellent breakfast with plenty of hot and cold choices

breakfast- food and service fantastic

the breakfast was really good, buffet and with a lot of variety

very good wifi

perfect service, valet-parking good breakfast very friendly staff

they had good wifi connection and a variety of tv channels

very clean, good wifi, hot water

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

outside at the gas station because they don't allow to park your own car, they only have valet parking and i

the front desk staff not to helpful the room service bad