we didn't like the room service because the meal did not match the description of the menu.

there is no physical laundry

also don t give them your laundry to do, i had it returned and found out i was missing 3 shirts 2 shorts and

laundry service was great - clothes washed and brought back in the same day

wifi was good also

little bar in the hotel courtyard is playing music the whole day, which got a bit annoying as you can hear

the staff was great and even got a breakfast ready for us for a 6:00 am departure

we also liked the little bar they had

excellent, the beautiful guest room, the whole building, the decoration, the location and taste breakfast

of them was immediately there, from the night watchman ivor, to karina at the front desk, to the breakfast

when our wifi was not up to par they moved us to a better upgraded room full breakfast, varied,

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

gym the running machines weren't working, your should add if not 2 at least 3 working running

small but nice fitness room next to the swimmig pool on the rooftop

the gym upstairs is well equipped, and the wifi was fast and stable enough to hold video calls if you need to

having to pay cash at the bar and restaurant dumb

laundry service

good service, and no problems with the parking

wifi did not work and i needed it; the free breakfast was denied me even though the app said i had

on the roof terrace would bring us the menu and from that point on i had get up and go to the bar to order food

wifi didn t work at all in our room which was inconvenient

very kind staff, super clean, strong wifi, convenient location in the center

location and wifi. 24hs reception.

strong wifi, location, cleanliness.

and the wifi in the room was very

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

it was pulling an arm asking them to borrow a pen to do the laundry paper

newspaper delivered each morning excellent breakfast , bar was good

rooms, restaurant, breakfast and room service were great, food was amazing!

are slow, and while the staff is very friendly service at the bar and the restaurant is too slow

you will have to order from room service, which is expensive

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

wifi is terrible inside the room.

wifi was not

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

odour from the drains from time to time, wifi intermittent and not reliable, hot water in the afternoons or

location and free parking

big plus was the free parking lot

charged me over $60 usd to do a small bag of laundry

the extremely spacious bed was very comfortable; the mini bar was nicely stocked; the bathroom was spotless

having access to the rooftop jacuzzi was great and an indoor swimming pool with incredible ambience

also has secure free parking opposite the hotel

poor wifi

wifi not great in the room

value, location, large rooms, large kitchen, good reception and wifi, warm water cons: can get warm, sunlight

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

excellent wifi signal and the room also had a television with netflix

was not functional wifi in the room

the hostal has a fantastic kitchen, nice seating areas and a paid laundry

laundry service on site - convenient

i also loved the fact it has an in house laundry, a little gym and two living rooms

also has laundry on site and a nice, well equipped shared kitchen

good location and the possibility of laundry is a plus point.

they also directed me to a laundry 2 blocks away

the breakfast was

breakfast was very good and there were multiple options to choose from

there’s also a lovely café right inside the hotel — perfect for breakfast or a relaxed afternoon coffee

good location, great breakfast and the room staff are awesome.

love the roof top bar and restaurant great

the breakfast is so so in the room, there are no coffee pods or tea kettle there is no room service front desk

rooftop bar was not complete.

breakfast

amazing beds, roof top bar & great staff

valet parking fabulous breakfasts incredible staff

the first morning the included breakfast was ordered from a menu and very good , the second day was a buffet

they told us breakfast was not included.

breakfast was great

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

laundry service took more than 24 hours

wifi worked properly

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

receptionists was really bad because they did not know a lot about the extra services like the laundry and in

pet friendly hotel in the heart of the city

tiny bathroom and wifi didn't work

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

wifi was not working for my phone, and we tried everything

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

we stayed in lavaderos which was the old laundry

in house bar and restaurant were great

bar is simply awesome

parking is a bit offsite, though it is secure

the bar on the terrazza was fantastic! great views!

the roof bar was a nice place to send time at night with great views over the city

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

weak wifi, lift instructions confusing.

no information in room or mini bar and no apparent room service

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

the staff was very friendly and helpful and we loved that it was pet

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

not enough parking if you are

restaurant inside, pool ; the only thing it wasn t ready that first day which i wish i would of known before

great location, comfortable courtyard with pool

the kids loved the pool and the overall feel of the hotel.

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

staff helped me get express laundry service

valet parking is useful, however, you have to count with 20 mins or so due to traffic, so ask for your

wifi didn't work, the bed sheet and towels had some stains

we asked to connect to the wifi to show her our email and she refused

we also consider the free parking option as one of main reasons for our stay but it was not awarded when we

well decorated with parking garage

the breakfast was really nice. the location is excellent.

there is a tiny bar area but it was chilly and not inviting and i never saw an employee servicing it

the free, delicious breakfast is huge, beginning with pastries made in the hotel, followed by fruit, and

good breakfast options

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool

we loved the rooftop pool and bar too

terrace (on the roof) there is a beautiful (i want to use this word a lot here) heated swimming pool with

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

rooftop pool area overlooking a beautiful street area was

stayed during the weekend, people at the bar next to the hotel played very loud music till the midnight

some music noise at night from nearby bar up to 12 am on friday and saturday

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

wifi was decent

there a bar next door, and on the weekends the live band plays until 11:00 pm or so

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

the receptionist did offer an alternative wifi connection, but this didn t work at all

is no wifi, no window, no a thick blanket

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

they took our laundry at 2pm and had it returned to us the same day for a great price

large bed, good wifi

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

no in-house laundry

were given an upgrade as the tv and wifi weren t working in the room we booked

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

they do not have room service in the spot but ask ruby to give you choices

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

ah, and the wifi is flawless

room service breakfast

there is a lively local bar, an unusual coffee shop/restaurant, a circle k convenience store, and a bakery

the wifi was fast

weak wifi, small bathroom

wifi was very patchy and unsecured

includes parking which is positive considering that in the historic center car is not needed at all

we were informed it would be better and faster to get room service because of the wait time

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

the dinning was tasty with plenty of options for us adults and our two year old

- breakfast menu was rather limited - pool staff could have been more attentive

breakfast is excellent

parking service - garage in the hotel

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

i had laundry done

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

staff wasn t very helpful with questions and there laundry services are extremely expensive

wifi on room 202 was a disappointing

wifi was ok but coverage and speed could be better in many parts of the hotel

comfortable room, with a handy table and chairs, wide screen tv and decent wifi

quite far from downtown. could add more weights to their gym.

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 7

room with the view of popocatepetl

wifi cuts and is slow, for online business conferences they need to improve speed and signal

great hotel - nice room / good breakfast / secure underground parking.

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

breakfast is not included despite what the booking says

bad, disappearing signal for up to ten minutes a time, worth thinking about if need a reliable wifi

the rooms were so small and old the breakfast was so terrible !!!

were not clear about breakfast for kids under 2 years old

a bar that appeared closed, no music and no people

terrace/pool area is gorgeous but it should be specified that the gorgeous pool is never heated, and its

the items in the mini bar seemed to be really old already

the rooftop pool area, a selling point for us, feels very lonely

excellent service, excellent facilities and a great breakfast options

junior suite was excellent with a big, comfy bed and spa bath

we had an excellent breakfast the next morning

resturaunt food and service was excellent; and the quaint bar upstairs a bonus

breakfast was very good and offered a nice selection of mexican food

the valet parking was super easy and secure

the laundry was expensive

staff were fabulous, views from bar spectacular.

name (definitely started with an r) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous

was not good, when i told her this was not possible my daughter offered her debit card for the pet, a debit card

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.