beautiful hotel and grounds, relaxing rooftop pool area

spa does not have enough equipment or shower

the rooftop pool with the view on the cholula pyramid is unmatched

there was one negative thing it would be that the wifi in the rooms is not the best

pool is small, it is only for staying a little bit

the breakfast was not good. the staff was rude. no air conditioner

pretty room, comfortable bed, breakfast was great

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

the breakfast is exceptional, with the exception of the

wifi worked very limited.

room was humid and had no real windows. wifi was shaky

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

really bad wifi

close to all the sites to see and they have room service that's very quick

wifi

free wifi with good signal in the room

we could do an early check in as fortunately our room was ready

location wifi

the pool needs a lot of maintenance, specially after kids

good wifi in lobby, comfortable bed , good recent towels

the sky bar was strange but nothing wrong just did quite fit the building

good rate for the location and the pool

the location is top, really in the city centre, and there is a pool suitable for children

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

breakfast was ok

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

very nice historic building, early check in possible, spacious room

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and comfortable

the breakfast could have been improved by more variety.

they picked up our laundry at the laundry center down the street for us because they were going to close before

breakfast was wonderful, outside in the courtyard

the picture of the pool is deceiving . it's maybe 5 feet wide.

the heated pool was enjoyable

the breakfast delicious and the service excellent

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

bad wifi

laundry service, price not quoted in advance

the staff were helpful and helped us to do laundry but this was more expensive than we expected

pool area and food. very good staff

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel

wifi

pet friendly

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

pet friendly

we liked the garden and the parking lot

parking lot was super close to the rooms

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

very poor wifi

bad room service

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

breakfast can imporove

very limited options for included breakfast.

nice parking area, right outside your room

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

the stay included breakfast (though it wasn't mentioned in the reservation)

only parking

check in, room service nunca respondio

they have a small but very complete fitness room

room service was also on

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

the location is superb, all facilities super clean and love the rooftop pool

that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice

there s no shadow in the pool

the little options for food and that room service ends at 11 pm. i arrived at midnight

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

i loved that the gym is open and perfectly ready for anticovid measures

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

my kids enjoyed the couch and side tables of the room to play at

easy would be to work there because the rooms have a good sized desk with a comfortable chair and wifi

room service was excellent. the layout of the room was amazing.

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

there was access to the gym facilities and the pool facilities

i requested to change rooms and i got a nice view to the pool and partial golf court

gym bathrooms did not have working lights

the pool time for our grand babies was totally amazing

wifi was weak

i requested to change rooms and i got a nice view to the pool and partial golf court

it was clean, comfortable and had parking which was nice. staff were friendly and helpful.

pool is a let down

room service was amazing and exceptional customer service from check in to check out.

event in the hotel when we got there at night, we were with an elder and there is no preferential parking for

the free valete parking was a surprise

the parking is quite messy. the swimming pool wasn t clean. the place is old.

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

th gym was well equipped.

peeling tub, and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no

the smell of the elevator. the room was very hot and the pool didn't look well.

the breakfast was good; the buffet was excellent

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

breakfast and attitude of staff at the restaurant

breakfast was good.

-accommodated me on my early check in

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

serviceable gym

hope they add more gym equipment and improve the wifi signal soon

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

sleep was amazing, proper secure parking, zero complaints

free valet parking is a plus (tips not included of course) and very convenient

but there was no room service

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk

proximity to the airport cleanliness complimentary breakfast

breakfast was real good

the parking lot seemed very secure

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s

easy access from highway. breakfast.

pool too small

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

on the 12th floor where i was, there is bar and very noise and loud music until late night

the breakfast was too expensive, so i opted out.

expensive (especially the breakfast)

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

parking was super uncomfortable

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

locked parking area and enough parking

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

breakfast at the restaurant was very good

the daily breakfast included was delicious, also

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

staff is very friendly, reasonable breakfast

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

the pool doesn't look very clean or clear...

great facilities that include a nice gym, pool, spa, restaurant, and more

business centre no wifi and hopeless

the pool had longer hours so i could site see during the day and swim at night/early morning

parking for my motorcycle

gym machines to old

the wifi cost

excellent room service

hotel is not a pool hotel

hugo on the bar took excellent care of us

wifi not included

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

good choice at breakfast despite being very busy

the breakfast

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast was excellent and plenty food and drink

amazing pool, positioning, price and balcony!

maybe in the pool area it needs an anti slip around it and no towels around

free parking under the hotel

breakfast room was freezing cold.

wifi didn't work very well and the air conditioning went off a lot.

we booked this hotel in great part because of the pool and the gym, but the gym was not abailable throughout

loved that it has free parking, free breakfast and it is so close to so many places, they also have a shuttle

there is a parking in the hotel where you can park you car by yourself

buffet, more options for small kids apart from pancakes

the hotel services are top of the line, the shuttle, the breakfast, the location are excellent.

the gym has great equipment for a hotel gym, david at the bar was excellent

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

the pool is awesome and the gym is very complete

the staff is kind and the valet parking is very handy

the gym has great equipment for a hotel gym, david at the bar was excellent

pool, restaurant, lobby, bar, staff

the pool was a little bit dirty and there weren't enough seating options around it

we had an issue with the valet parking and we reported and they listened to us and talked to the valet parking

free parking is very convientient and pool is a nice size and very kid friendly

breakfast is very complete and the staff is just amazing

my older son loves the small gym and i appreciate the spacious laundry room

social hour, kitchenette, laundry facility

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was

the room was great, with a kitchen and very clean and spacious.

the gym was perfect

wifi

breakfast was free

many kids banging on doors, the floor or the ceiling, screaming and running around

buffet breakfast was exceptional, the best we have had on our whole trip

good breakfast

clean ! helpful stuff ! gym was good

it s a pet friendly place too

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

he reminded us if we need any room service, water or anything else to please let him know

breakfast flavor was a bit on the mid-bad side

pool and gym were closed due covid.

that was no problem as my family and i waiting in the restaurant bar area and had chips and salsa

room service wasn't available like 30 minutes when i wanted to order but once i was able to place

the pool was hotter than the jacuzzi.

great wifi

to check in and go to our room and another 30 minutes till they put our car into the secured parking

breakfast is not included despite what the booking says

and upgraded our breakfast to a cooked one

were not clear about breakfast for kids under 2 years old

buffet breakfast was good value at 150 pesos per

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

the wifi is fast, and the beds are comfortable

very good wifi

delicious breakfast, spacious room with extra bed / crib for free

staff ,service, breakfast

and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

it would suddenly spit water out, it was quite frightening for the kids

the pool is cold

he came and gave us some random passwords for the lobby wifi which obviously didn t work, then told us he

they had good wifi connection and a variety of tv channels

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.