comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

breakfast was great

breakfast was excellent though there s a language barrier preventing us from communicating well

the pork meat served with for breakfast

room service never pick dishes

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

restaurant/room service is good, and the bed was super comfortable

very good the breakfast

the pet fee was overly expensive.

breakfast and was not good at all

pet friendly, wonderful staff and great views.

breakfast is good. i regret restaurant did not serve dinner. there are no restaurants close by.

facility was old, sheets had holes, breakfast was not very good

the breakfast was very simple, the room had little light, the last one had no room service.

to park, was denied first at the security guys, and was told to continue to find our parking, that ment a lot

pillows are comfortable, the city view is fantastic, the staff are very helpful and considerate, breakfast was

ordered laundry of shirts got them folded back not ironed!

bed, tv size, gym.

rooms too little. i expected more space. mini bar will be nice

wifi slow down often

gym equipped friendly staff clean

to the hotel was through the unstaffed parking structure which is dark and just gives off a bad vibe knowing

spacious cleanliness supportive staff good parking and checking at comfortable time

breakfast is delicious

the service at breakfast was very professional and friendly

the wall around the spa had humidity issues

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

the facilities are very modern, there is a great pool on the (covered) rooftop, a good gym

as we are from a glass company, the glass on the pool needs maintenance.

everything was good, clean and nice people. top floor has pool and gym.

great gym and pool facilities

we only had breakfast at the hotel which was good but the coffee not so good

breakfast was very good ud83dudc4d

we only had breakfast at the hotel

although a small bar of soap was provided in the bathroom, i could not find any shampoo

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

- very poor gym with broken machines, hence

this one are layers, they claim to bring you a private apartment with kitchen and everything, but they not,

location, central ac, staff was kind, the kitchenette with mini fridge, wifi

as i am traveling with my kids, i cook for them as they have facilities to cook

gym room is on construction

expensive for what it really was and very poor room service menu

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym upstairs, breakfast is great

room service available , room decoration could improve

comfortable bed, loved the kitchen amenities, high standards of hygiene and cleanliness, wifi worked perfectly

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

it was close to all my activities, clean and with parking

excellent restaurant - breakfast: a wide variety of entres offered for 3 hours daily

small gym

the room was clean but if you have luggage, you will have a difficult time as the room can barely accommodate

is a bar in the rooftop and they play music until 3 a

at night it gets loud because they have a bar in the hotel

good location, breakfast good, nice roof garden, friendly staff

the bar in the rooftop play live music until 3 am on a weekday:

i appreciated the laundry service i had twice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

apartment was two bedrooms very comfortable, small kitchen and washing machine

breakfast was a little disappointing

nothing really. we were very happy. the complementary breakfast could be a little better.

nice, modern, spacious room with kitchenette and full size fridge

amenities: there was no soap, shower cap in the bathroom, sleepers, or dishwashing liquid in the kitchen

also there was a family with kids staying on the

upon checking in we were given a long list of does and don't for a pet

hotel, friendly staff and nice pool and gym

very expensive laundry service

they need to be more transparent about laundry services and fees

lovely, friendly, helpful staff, room clean and comfortable, nice breakfast, great location

breakfast was amazing, many choices, fast and well-prepared

breakfast was amazing and the staff were very kind and helpful

pillows, breakfast, service at restaurant, reservation agent.

the breakfast is too slow

bed comfort, shower, gym

was only one morning when the breakfast came out after ordering nearly an hour late

early check in was offered, and the staff were great

wifi, drinks, breakfast it has become one of my favorites hotels

wifi was a bit slow

breakfast was ok, not quite as elevated as the rest of the experience.

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was

from the morning breakfast staff to the front desk staff to the evening staff, to the drivers and the cleaning

clean, functional gym

also a nice gym

i didn t love breakfast, but i am a little difficult.

no restaurant, no room service, no concierge, no 24/7 maintenance) - rooms are very small with low ceilings,

the spa and gym was very small.

the gym is small and there is no outdoor space.

i expected a better breakfast (included) for the amount i paid for my room.

gym was uninspired and the restaurant was very tasty but didn t have a very charming decor

the only minor issue we encountered was with breakfast

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

breakfast was average with very cold area with all of the heaters in the breakfast place not

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

breakfast was ok - not great but very pleasant

very good gym

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

breakfast was delicious

breakfast was great, location was very good in the diplomatic area.

had pungent smell receptionist made me pay for laundry in advance and promised to deliver to my room at 10pm

parking was a plus

no paper towels or detergent available despite having a kitchen and full apartment setting

fantastic breakfast, we enjoyed the gym and the location

only complaint about breakfast is that the coffee is not a gourmet one

the location where the breakfast is served.

the location very centric, the breakfast was really good and the suite was very comfortable.

breakfast was good, however, butter should be offered

breakfast was good

ry small and basic, but nice detail) gym has 3 machines

i like that they did my laundry at my request

location super good and i haven t try breakfast. well i did not know if there breakfast

no bathroom at the breakfast terrace, this is terrible

is excellent restaurants shopping walking distance staff very friendly breakfast was good i will definitely come

their personnel at the breakfast facilities were great with a lovely outdoor cafe

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

you will have the breakfast in your room

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

sub par breakfast

breakfast included is really simple

plus the bar is cool try the smoky ruby for a new taste

spa and gym

the gym has state of the art machines and equipment

good bar downstairs

the restaurant is very good and the bar is terrific

additional services such as the pool and the laundry are very efficient

room service quite expensive.

i could not use the spa services and the gym was smaller than thought for large hotel

room service is very expensive.

it's too bad there isn't a spa in the hotel or a rooftop bar/restaurant.

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

laundry service and valet parking

the breakfast was delicious

there s also large shopping centre across the street and hotel has a free shuttle service to nearby locations

breakfast is served in paper dish

laundry didn't return to room for 48 hours after multiple enquiries

a massage in the spa cost 2700 mex pesos

really should have a pool. disappointed that it doesn t

cocktails and bar food were reasonably priced and pretty much aligned with what restaurants outside the hotel

room , confortable beds, great view, great location, friendly staff, great breakfast, pretty flowers on lobby

laundry department destroyed my velvet suit jacket

perhaps can give complimentary laundry service to guest who stayed after certain period of time.

wonderful service, great breakfast, good location in polanco

quality and responsiveness of the staff was outstanding, especially the concierge and rapid room service

was excellent, great location, breakfast was delicious, employees were very attentive, great gym, pickellball

also not even coffee is free for breakfast

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

would be nice to have a little more extensive breakfast and coffee

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

moreover, the gym advertised by the hotel simply did not exist

the fruit infused water available at the reception and in the spa was great, and the welcome tequila was very

hotel is barely a three star hotel

would have liked to have had more of an atmosphere in the bar etc

loved the room and breakfast. special touch of fruits in the room were very appreciated.

wifi not working, no free water in the room, sound isolation terrible

they were helpful with laundry service and providing recommendations on outside dining

wifi was also

gem in the heart of polanco, the trendy restaurants and bar scene of mexico city

gym opened to late for who is working and like to work out in the morning was not good

room has very bad sound proof so you can hear everything from the laughing in the bar to the phone in the

the tv only had 1 chanel working,there is not laundry

we had all the facilities, hot water in the shower, parking lot, security, good location

its location is perfect and includes parking

bed was hard as a rock, very expensive area, and the wifi was continually interrupted.

bed sound old, the floor the same, the bathroom had a 10 litlle tank, , the parking lot to

the breakfast was really good

105 is directly adjacent to the restaurant kitchen, making it extremely difficult to sleep or rest

out day we had plane kind of early and really were hopping to have some food before going, but kitchen was closed

charming courtyard with a delicious breakfast and lovely attentive staff

breakfast, friendly staff, a lot of character in the building, rooms were awesome

bad breakfast, no laundry service, no room service

nobody made an apology the next day and reception blamed the laundry machine

hot room, missing floor tiles, found room dirty, no toiletries, missing towels, no room

on the terrace was good, there is a small gym which is perfect and the location is very good

the location, and the way is setup. the terrace for breakfast and the gym were my favorite part!

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

great beds/ gym/ nearby restaurants/ 24 hr service

spa is too expensive

the food of the room service was very bad and way too simple for a high class hotel

is a bit far away from all the attractions and access to spa and pool has to be paid

they also advertise laundry service that they do not have

bad wifi and very bad showers

bad wifi in the rooms, very limited breakfast options

the wifi wasn't working all the time, but is not the end of the world

great location, safe, very convenient, free parking

air conditiones broken, delay in bringing clothes for laundry

the free parking place helps a lot, and you can count on parking service

free parking and valet service

wifi speed is good when it's working but stability leaves a lot to be desired disconnects and

or dinner, friendly and helpfull staff which allowed me early checkin without additional fee, big parking

location is perfect; staff very helpful, rooms in general pretty and new, high speed wifi

great attention and room service. also the included breakfast was amazing.

complimentary meal at pan comido!!! pet friendly.

nice decoration, welcoming staff, good location, excellent wifi service. nice digital keylocks.

wifi was available however it was totally useless

arrival we were assigned room 1510 on the first floor--across from the laundry--the room smelled of too much

quick laundry turnaround

laundry services are too expensive

no coffee/tea maker in room. had to pay for wifi which is unusual these days

service of coffee machine in the room, the restaurants should be open until late or the beautiful bar area

the parking, the laundry service, the location, the cleanliness

i have appreciated the laundry services in in

we also appreciate the laundry service available to all guests, which is extremely practical for longer stays

addition of an english instruction sheet would be great with info on where to find the gym and laundry (never

good facilities, including the kitchenette and the laundry room

laundry service, wrote to have my cotton slacks washed not dry cleaned

the food in the restaurant and from the room service, you never knew what to expect as the servings were never

the restaurant is fine, good quality food, we used the swimming pool and it was clean and great

the pool was on the smaller side but it was clean, the garden was a plus since it s rare to see green

room service was great and available 24 hours which was a plus

park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and

the restaurant was not opened much but room service was great

the coffee was better in the restaurant than the one for room service

needs updating , staff very nice but trouble with room service s they don t all speak english

the food on the room service menu was horrible

great staff and a great location. big plus was that it has free parking

the wifi was really bad, it only worked 50% of the time

the bed was too firm, poor wifi connection

rooms are ok (bonus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely

were lovely though and very helpful - except for the room service guy insisting on a tip

the laundry service price was very reasonable and fast

the laundry service came back in less than half a day and was very reasonably priced

the hotel nearly lost my clothes when i sent them for laundry

cleanliness and all amenities are meant to keep you comfortable throughout the stay, including laundry facility

wifi is pretty consistent throughout the 4 floors including the rooftop which is a blessing to

the laundry prices were a little high but i guess that s what you get in a 4/5 star hotel

staff is 5 star. from concierge to check-in, room service, laundry, spa

efficient room service with tasty gym breakfast

location and area - the small and clean gym - edgar, the concierge, was amazing when i needed help getting my

breakfast is very diverse and you can find something for yourself in any case

lack of laundry and washing machine

the morning breakfast at city plus was the start of a beautiful day every

hotel was spacious enough, it had a big breakfast area, and also an area next to the lobby to work or just charge

mattresses were too firm. no closet. wifi was unusable.

quickly check in, very good including breakfast

very comfortable & having laundry facilities in the room was a bonus.

location, it has in suite laundry, kitchen and very clean

booked this apartment as i needed laundry facilities after many days of touring

we were able to do laundry as well

we thought there were in room laundry facilities which is why we booked it, and it turns out you have to take

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

clean, quiet and comfortable ,stuff are helpful,breakfast was good

nice clean rooms. the room service was good too.

was very good,parking no problems,very kind personal ,location was jest so so ,the best are the rooms very big

breakfast is amazing

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

wifi is unusable

lady from the room service team was very kind

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

wifi was very slow and sometimes not usable

the stuff is excellent, cleaning everyday, did our laundry

therefore it was hot the whole day and night and the light of the laundry area was shining right into my bedroom

room was comfy, been very good and it has a small kitchen with all you need to cook.

kitchenette was not what i expected, not really stocked

wifi barely works