the parking attendants were kind along with the doorman

good ac the staff quick attendable and the resturante no big selection don t like breakfast needs more fruit

staff,breakfast and clean

the breakfast was not good, the eggs were just like balls of eggs stick together and overcooked

is a bar across the street that plays their music so loud that it is hard to sleep

good size room, restaurant is good, good breakfast

breakfast was excellent and very nice facility, everything was very well done

gym was pretty cool, location great

location, friendly and helpful staff, great breakfast and bar service

centrally located, nice bar and restaurant

little staff at night, room service very late and took a long time to prepare

food quality of the room service is quite bad (roast beef sandwich) + no 24h food room service (not 5* standard

nice rooms cozy beds nice bar with area to smoke

very good breakfast, very nice gym.

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

laundry service form said laundry would be returned by 6pm, but the front desk told me (when i

nice bar with attentive wait staff

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at

breakfast and room service frequently arrived cold

our room did not have a bar service

wifi internet was fast and reliable even though i had a room at the end of the hall

comfortable, great staff, great taste of food, guarded complimentary parking, small quiet fridge in room, 24

everything was fine, the food from room service was cold, they were no snacks at the machine

entrance to parking lot (no signs), small tv, no complimentary coffee pot in room, bath needs renovations, gym

free wifi and parking

lack of laundry and washing machine

breakfast was fine. good coffee room rates are very fair. i use the hotel frecuently

quickly check in, very good including breakfast

unable to use wifi; no english speaking staff

gym is very small and i had to pay for the parkins service

laundry service, wrote to have my cotton slacks washed not dry cleaned

no noise from the street, good proces for room service and bar

as it happened, we held some of our business meetings at the hotel bar and resturant

the food at the restaurant is good and tasty. room service is quick too

breakfast was great for the added price, it was very much worth it

air conditiones broken, delay in bringing clothes for laundry

can t sleep. too close to the high way. not good wifi.

the gym, albeit a bit dated and too warm

well remodeled hotel good size and updates rooms excellent parking friendly and keen staff

the price was so fair, and the room service food was so delicious too

laundry service and valet parking

having a microwave oven in the room or laundry machines available to costumers, because the laundry service was

bed sheets breakfast room decoration

the breakfast was delicious

shuttle service wasn't available, breakfast on rooftop wasn't available, constant problems with

room service available late which was great for a late arrival

the pool was great, the room was clean.

their indoor pool was warm, and we loved swimming there throughout our stay

the gym doesn't exist any more

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

the location, the staff, the room and the breakfast

breakfast was very good ud83dudc4d

although a small bar of soap was provided in the bathroom, i could not find any shampoo

we only had breakfast at the hotel which was good but the coffee not so good

i enjoyed the gym as well

late check out without additional charge

free wifi

i give the maximum points because the staff is very polite and because they allowed me a late check out without

flight was at 23:00), the receptionist did not budge nor did she utilise this

the breakfast was limited, but good. the staff was nice.

the wifi also didn t work for most of our stay

breakfast is delicious

it had a great breakfast choice too

we had room service at night and the food was great

laundry was expensive and i had to go out for

good breakfast and parking lot

breakfast was really good and worth for the price

nice breakfast

very clean an nice, good breakfast

good restaurant. good room service. great shower with strong pressure and lasting heat!

room service was rude, i had to request 3 times for extra blankets and towels because they didn't

the wifi does not work in the room, just on the lobby and hallway.

it was nice and clean, room service was nice too

felt safe and comfortable. had private parking.

free secure parking

the hotel room may need some renovation, but was very good for the price. free parking as well

the breakfast was very simple, the room had little light, the last one had no room service.

breakfast included was excellent

breakfast... it took way too long for them to prepare food

11u bar closed ud83dude01

breakfast was decent, but the waiting staff was a bit strange and rude

poor breakfast spread. no room service. bad location

the pet fee was overly expensive.

the place is not bad, breakfast was very good, service was good

they also advertise laundry service that they do not have

the parking lot and that you can only check-in after 3pm, even if the hotel doesn't look busy.

parking lot

bad wifi in the rooms, very limited breakfast options

great location, safe, very convenient, free parking

breakfast was out of this world

parking lot entrance

only thing i really don t like was the tv no movie channels and wifi was slow to stream movies on netflix

the pork meat served with for breakfast

excellent breakfast, clean rooms, perfect servie

ask for tips everywhere (i'm used for it only for dinner or after some help): at breakfasts, for laundry

breakfast was good and location too. very clean.

close to the airport. free parking.

the receptionist was really rude and making faces and i was told i couldn't park on a handicap parking spot even

friendly staff, cleanliness, pool.

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

ordered laundry of shirts got them folded back not ironed!

there is no frigobar into the room, there is no toilette into or close to the gym.

rooms too little. i expected more space. mini bar will be nice

bed, tv size, gym.

wifi slow down often

room service breakfast was just what i needed with a busy schedule

the food and service 24/7 (kitchen).

are two friends and we were feeling uncomfortable about all the sexy parking garages at the entrac and the

cleanliness, basic assistance, wifi was almost non existent, room security was laughable, bed linen was shocking

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

amazing view from the room, pool, and gym. the room was extremely clean and staff was great.

the facilities are very modern, there is a great pool on the (covered) rooftop, a good gym

great friendly staff. great breakfast. excellent comfy rooms. swimming pool and gym was great.

great gym and pool facilities

no decent restaurant, bar or anything within walking distance

staying 5 times, i finally had wifi

wifi sometimes works, and sometimes doesn t

we ordered room service, which was delicious, and everyone we interacted with at the hotel was exceedingly

gave us the wrong wifi code twice

no breakfast nor other meals provided, paid or free.

the room was clean and when we ordered room service once, the food was good.

cleanliness, hot water, plenty of parking. there is good food right outside.

they threatened us by telling us we could not take our car out of their private parking lot, if we didn t

older reviews say they do not have breakfast, but that is not true anymore

expensive for what it really was and very poor room service menu

gym upstairs, breakfast is great

the continental breakfast was limited, and the treadmills in the gym did not function.

also on the website it stated that the hotel had spa facilities however there was no sauna

room service available , room decoration could improve

of the property, the service and attentiveness of the staff is way beyond expectations, the breakfast was

best parts of this hotel are staff and breakfast

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most

wifi was a bit slow

early check in was offered, and the staff were great

i wouldn't recommend using the laundry service as it's a little spendy and there is a laundry place right down

the laundry service was very over-priced

the breakfast was fresh and delicious

or that the breakfast was amazing and delicious

hosts, great breakfast, very clean and quiet rooms, and super comfy mattresses

the tv only had 1 chanel working,there is not laundry

we had all the facilities, hot water in the shower, parking lot, security, good location

parking our car was also a challenge

safe close to police station and restorante bares and transportation and has parking.

wifi service

bicycle parking

big king size bed blackout curtains to block out light reliable room service friendly front desk

wifi was very unreliable

there is hot water and fast wifi available

i appreciated the laundry service i had twice

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

apartment was two bedrooms very comfortable, small kitchen and washing machine

nothing really. we were very happy. the complementary breakfast could be a little better.

easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly

upgraded to a balcony room quiet hotel breakfast really good walking distance ,30 mins to historic centre

seemed that the swimming pool is always reserved by for some training

- pool - breakfast

great breakfast

gym is closed early on saturday and sunday.

staff would continuously wake us up around 8am for laundry cleaning and sometimes open the door while we are

lady from the room service team was very kind

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but

wifi is unusable

breakfast awesome location amazing place and very new and clean love everything about my stay,

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

staff is very friendly and helpful. rooms are very spacious. the gym is just being renovated.

breakfast was excellent; the only issue was that during the holidays they had too many guests and

all amenities were good, except the wifi connectivity--it was so slow.

i asked for check-out and laundry options, they replied a day later, when it was too late

the wifi is too slow can t do enything

room didn t get any wifi because too far from the main area

wifi was slow and inconsistent

wifi wasn't great

very expensive laundry service

they need to be more transparent about laundry services and fees

it could be noisy if other guests are with young kids

the breakfast is excellent, made fresh and delicious

breakfast was amazing and the staff were very kind and helpful

i like that they did my laundry at my request

no bathroom at the breakfast terrace, this is terrible

is excellent restaurants shopping walking distance staff very friendly breakfast was good i will definitely come

breakfast was very poor and there were any tables in order to have breakfast in the saloon

you have to go to a different hotel to have breakfast (two blocks away).

room service was excellent and the cleaning was well done

comfy bed (very firm but that's my preference) good wifi

i was a bit afraid to leave my room, but luckily they had room service so i didn t have to

secondly, room service is provided every day

indoor parking, 24 hour-reception

also not even coffee is free for breakfast

moreover, the gym advertised by the hotel simply did not exist

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

service at breakfast was extremely slow and the food was unremarkable / below average

breakfast was ok, not amazing.

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

the restaurant was small, no bar / lounge area

the gym is small and there is no outdoor space.