parking, most staff spoke at least some english

breakfast is included and is great!

staff was nice and light breakfast was part of the room price

breakfast, gym, location, staff, comfortable beds

was great, breakfast, facilities, location

i could hear the semi trucks all night i ve sent some clothes to the laundry

room service took 2 hours to get to our room

staff and wifi

was a bit of noise between rooms, and the wifi was difficult to figure out

the regular coffee that sits on the counter by the two doors to enter/ exit the kitchen area

breakfast was excellent and the staff 100% was the best.

hotel did not have the spa day which was the main purpose of my visit, also the room service could be improved

gym and facilities very limited

the room was very clean well laid out, comfortable, had a great kitchen, amazing views, couldn't have been

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

no view, room service never brings napkins, entrance reception to dark.

gym was big and had enough equipment for any exercise or routine you can think of

the spa was not as fancy as expected and it needs some maintenance.

room service was amazing, layout of room was perfect, with large bathrooms and a great soaker tub

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

other peoples room service food trays stayed in hallway for 48 hours

large room, very clean and good wifi

breakfast buffet was excellent

wifi not strong in my room.

locwtion, clean, included breakfast, comfortable

water pressure of the shower was awful, the space of the room was very little, the room service was awful (they

satisfy my previous stays, that includes that no all meal were available and well prepared for room service

new hotel, nice lobby. room service is surprisingly good

breakfast was very basic

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

there's a laundry machine, but no laundry detergent

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

asked for information for a laundry service, again the wrong information was given

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

the pool has warm water and it was an inside pool

excellent gym and pool

gym is perfect just need more cardio

excellent gym and pool

indoor heated pool was being repaired and couldn't use it at all (heater was out).

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

spacious room, great breakfast, friendly and helpful staff... all round, a great stay!

is first class restaurant food is quite good the terrace need updating and more life also lobby bar lacks

there were stains on the bedroom sofa and the breakfast coffee was awful.

access to gym

all was very nice and the breakfast tasty

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size,

breakfast was ok but could have better variety

they serve full and wholesome breakfast. the staff are all friendly.

the breakfast menu could use some improvement, add more choices.

the staff, location, breakfast, gym size of the rooms.

room amazing staff, everyone was super kind the italian restaurant super delicious and also the breakfast

great breakfast. great service from staff.

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

breakfast was delicious and at a very good price.

laundry service

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

the hotel was very close to several restaurants. the breakfast buffet was quite tasty.

room service is available until 1 am

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

the pool was cold, they turn it on after we told them but it takes more than a day to warm

the pool was cold, they turn it on after we told them but it takes more than a day to

asking for room service items, like asking for shower gel and was given body lotion among few other requests

it took me 3 attempts to call them to order breakfast and once the food got there it wasnt hot and it s wasnt

missed a good gym, was being refurbished.

no laundry & no personal microwave access

pool had too many chemicals on it, wasn t able to stay in too long because my skin started

tv control did not work well. tv gym did not work at all staff for breakfast was delayed

great breakfast

the gym, despite being small, did its job.

the gym is open 24/7 also very good

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

the room service attendant tried getting 20% more of a tip even though there was an auto gratuity

had an event in the pool floor wasn t able to go see the view or take my little one to the pool due that it

hotel has nice gym and pool on top level and good executive lounge on 9th floor

laundry service was excellent

only comment would be to take a bit more care of the bar in the sk floor; it has a lot of potential to be

the staff about the services i was supposed to get for my club rate and their poor english, the bar on top floor

pool area was a little small and i felt that the towels left by people should have been cleared

i wish the pool area had been open but relaxing time in the jacuzzi made up for that.

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

the gym was a mess

breakfast was very good,parking no problems,very kind personal ,location was jest so so ,the best

clean, quiet and comfortable ,stuff are helpful,breakfast was good

best place, but bad wifi.

the breakfast in the morning was nothing short of amazing

kitchen facilities are great and the lounge is a comfortable space

wifi signal was strong

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

kitchen utensils they should put more stuff

dint give the same room as promised and wifi was not working for many days even after

the microwave was dirty no utensils in the kitchen

in the room i rented there was a little kitchen, and it was

breakfast awesome location amazing place and very new and clean love everything about my stay,

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

staff is very friendly and helpful. rooms are very spacious. the gym is just being renovated.

breakfast was excellent; the only issue was that during the holidays they had too many guests and

all amenities were good, except the wifi connectivity--it was so slow.

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

the bar in the rooftop play live music until 3 am on a weekday:

the rooms appear unsanitary and there is no accessible wifi in the rooms

wifi poor

excellent breakfast, within walking distance to the embassy

central location, nice tarrace, very good breakfast

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

gym room is on construction

expensive for what it really was and very poor room service menu

room service available , room decoration could improve

gym upstairs, breakfast is great

pillows, breakfast, service at restaurant, reservation agent.

the breakfast is too slow

bed comfort, shower, gym

was only one morning when the breakfast came out after ordering nearly an hour late

nice, modern, spacious room with kitchenette and full size fridge

a lot of space in the room, two tvs, a small kitchen

no gym

nice gym and rooftop lap pool

room service was fast

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

apartment was two bedrooms very comfortable, small kitchen and washing machine

breakfast. without too much further effort could be significantly better

place, well-equipped kitchen

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

modern facilities available including usb wall sockets and free & fast wifi availability

samuel and his room service colleagues were extremely kind

room service fee won t be added in the booking totals price until check out.

everything was good, clean and nice people. top floor has pool and gym.

breakfast was great

the breakfast is very decent

the facilities are great, staff very friendly and good breakfast.

parking is great if you have a rental car, free of charge, kudos for that

breakfast was out of this world

ordered laundry of shirts got them folded back not ironed!

bed, tv size, gym.

gym equipped friendly staff clean

rooms too little. i expected more space. mini bar will be nice

there is no frigobar into the room, there is no toilette into or close to the gym.

restaurant/room service is good, and the bed was super comfortable

the hotel didn t even open the bar as there was little point without many guests

that i could speak a bit of spanish because it came in handy in the restaurant and when ordering room service

attitude, room service past 11pm, i ve order something on sunday, left my tray outside my room and today

the pet fee was overly expensive.

the complimentary breakfast had a great variety of items

noted above, a small bar would be nice, although there is complimentary mezcal offered every evening

they don t have any sausages or bacon for eggs no room service at

although there is no restaurant, the hotel offers a very nice breakfast as part of the room rate, and brings

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

wifi were not good

have breakfast option

the breakfast was very simple, the room had little light, the last one had no room service.

the hotel room may need some renovation, but was very good for the price. free parking as well

free secure parking

they need to be more transparent about laundry services and fees

very expensive laundry service

upstairs on top of the kitchen, and the front desk

of bedding, towels, location and included breakfast without limits as to what you can order

a bonus was the use of cell phone that the hotel provides for customers to have free wifi at all times and

breakfast was ok - not great but very pleasant

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

had pungent smell receptionist made me pay for laundry in advance and promised to deliver to my room at 10pm

bedroom apartment with kitchen facilities, dining table and living area

the staff was awesome, the breakfast was first rate, and the other guests were enjoyable

the breakfast was outstanding

the gym was a bit dated. the breakfast was ok. but the breakfast staff were really, really nice.

spacious cleanliness supportive staff good parking and checking at comfortable time

to the hotel was through the unstaffed parking structure which is dark and just gives off a bad vibe knowing

breakfast though limited is amazing

the breakfast was limited, but good. the staff was nice.

the wall around the spa had humidity issues

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

breakfast was average with very cold area with all of the heaters in the breakfast place not

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

the pool was really small (more like a big jacuzzi)

continental breakfast included is ok

the gym is small and there is no outdoor space.

the spa and gym was very small.

a little rushed at breakfast.

breakfast was ok, not amazing.

24 hours gym helpful whenever whatever staff size of the rooms

plus the bar is cool try the smoky ruby for a new taste

the bar could be more entertaining

the loud music in the bar and reception area.

menu at resturant was smaller than room service menu

additional services such as the pool and the laundry are very efficient

gym was a bit cramped and the men's locker room connected to the gym not as well kept as one might

floor room with a great city view, a well-stocked executive lounge open 24/7, a well-appointed gym with sauna

room service quite expensive.

room service food was pretty bad and elevators kept breaking down, but overall we liked our stay

part of town), staff very helpful and professional, the bed is super comfy, and the terrace and breakfast are

breakfast, location, amenities, ambiance, roof top terrace, refreshments available to all clients,

the roof terrace is very nice free snacks after 5pm

breakfast was excellent.

great location in polanco. very comfortable. delicious breakfast made fresh and personable.

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and

wifi was a bit slow

wifi was functional but not high bandwidth enough for work and video calls.

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most

wifi was hard to get in the room

sub par breakfast

breakfast included is really simple

you will have the breakfast in your room

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

laundry didn't return to room for 48 hours after multiple enquiries

bar was great

very well equipped and clean gym, facilities are very modern and very well maintained

with this hotel: location, cleanest, room size and view from the room, service at front desk, breakfast

wifi didnt work

laundry department destroyed my velvet suit jacket

perhaps can give complimentary laundry service to guest who stayed after certain period of time.

they have a spa, a gym, restaurants

great room service, beautiful modern rooms, tasty breakfast, super kind and helpful staff

the restaurant in the hotel is very good: had cocktails, dinner and breakfast there

a good room service, it is fast and cool

i like that they did my laundry at my request

location super good and i haven t try breakfast. well i did not know if there breakfast

it was noisy as doors are very thin. breakfast was so-so

is excellent restaurants shopping walking distance staff very friendly breakfast was good i will definitely come

no bathroom at the breakfast terrace, this is terrible

breakfast was very good ud83dudc4d

although a small bar of soap was provided in the bathroom, i could not find any shampoo

we only had breakfast at the hotel which was good but the coffee not so good

the location, the staff, the room and the breakfast

we only had breakfast at the hotel

loved that this hotel had a guest laundry

loved the breakfast, kind of fresh fruit you usually don t find in simple business hotels

breakfast was good

room service menu is very, very expensive for what it is

i would have wished the breakfast was included in the price of hotel room.

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

the service in the pool was slow, but they were nice too .

everything: staff, facilities, breakfast, all was above my expectations.

is the best, especially the restaurant team amazing and professional people as well as the room service

place has a good view of the city and a nice pool in the roof

staff, in particular mario cruz, cristina, araceli and oscar at breakfast, and marcela for room cleaning

breakfast was fair

room wasn't good, the shower was terrible, and breakfast was poor

the staff was helpful and they do have parking in the building

breakfast were

gym is a joke

privacy, mexican style bathrooms and over all view of the city with a gym.

the location of the hotel is the best the hotel parking has plenty of room

wish their wifi were much stronger and better distributed across the buildings

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

everything is immaculate great for a long stay with the kitchen and laundry facilities in the suite

in addition, i was surprised how well equipped was the kitchen and laundry

kitchen, laundry, dining table, silverware, dishes, sink

laundry in the room

also offers laundry facility

they were helpful with laundry service and providing recommendations on outside dining

room has very bad sound proof so you can hear everything from the laughing in the bar to the phone in the

for instance there is a roof terrace bar which was closed early (5pm) every day supposedly due to rain - which

wish the room had a bathtub. night time room service could be improved.

gym doesn't open until later in the morning, not beneficial for people who work out early

hotel is barely a three star hotel

didn t like stuff on breakfast

wifi not working, no free water in the room, sound isolation terrible

location staff breakfast

expected, and the staff incredibly helpful, i was not informed of a private event that closed the pool and the

moreover, the gym advertised by the hotel simply did not exist

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

would be nice to have a little more extensive breakfast and coffee

the breakfast was frankly disappointing

also not even coffee is free for breakfast

clean comfortable rooms and friendly staff with a good breakfast served.

the restaurant was not opened much but room service was great

advertised pool, gym and spa, were not open

the food on the room service menu was horrible

i had a breakfast in the restaurant and i'll never come back there

weak wifi connection

wifi was good on a laptop, but rubbish on a phone

wifi was weak in our room.

wifi mostly didn t work or was extremely slow

were lovely though and very helpful - except for the room service guy insisting on a tip

stuff is nice and work hard properly the management do not give them enough hours and the use the laundry room

although they allowed us to use the laundry facilities after hours, my girlfriend s computer and passport

access to kitchen and laundry machines free

the shared kitchen is very useful

property itself is nice, with a well-equipped kitchen and a very convenient location