it could of been the laundry room, we are not sure but we decided to end out stay after one night

and on the first day i emailed the front desk staff asking a few questions like where to do laundry, but didn

no a/c and the wifi was very slow

ac works well, good water pressure in the shower, the bed is comfortable, and the breakfast is pretty good,

the breakfast was good and the staff was exceptional.

location was excellent, with restaurants, street food, grocery stores, bakeries, pharmacies, and laundry services

the gym had a good range of equipment

good gym

staff, fantastic view from 11th floor but honestly not a bad thing to say great gym , good shower , and great

great facilities too if you wanted to gym or cook at home

large room and nice shared kitchen/lounge with other room attached

wasn't that clear from the listing on booking that we would be sharing the living room/kitchen with other guests

kitchen amenities are perfect

great staff. free parking onsite. comfortable bed. excellent location.

the wifi information was not shared with us and no one answered our question on the whatsapp that was

room service only

wifi and netflix were great :-) the location of the hotel and surrounding bars and restaurants was

wifi dropped a few times, which can be problematic if working from hotel

wifi in the room was very weak and spotty

they were attentive and helpful whether i needed directions, help getting a car, or bringing me breakfast in

we loved getting breakfast to our room every morning

a text every morning asked preferences for a modest continental breakfast which was brought to the room

on main floor, art exhibition in the downstairs, incredible restaurant on the property, excellent breakfast of

there is a machine and then sometimes breakfast and coffee are brought to your room, but there is no set system

they accommodated us with an early check in, and promptly addressed our requests throughout our stay

jorge from the breakfast service was absolutely wonderful and the room attendant was so kind and went to great

complimentary breakfast with either fruit or yogurt was very good and super high quality

breakfast is offered in the ground level or in the rooftop (exactly the same menu) so we opted for

and we ordered room service one day thinking it was the hotel rest

there is also access to laundry facilities (although instructions and timings would have been helpful)

staff spoke english and were very helpful in informing us of the places to go and assisted with laundry

free laundry on site

free laundry in the basement was a nice bonus as well

they also offer free laundry for people whom might want to use that

cute kitchen with beverages provided

breakfast in the morning was a lovely touch

the breakfast was incredibly tasty and generous

in-room breakfast is brought to you each morning

the bed that slides onto the terrace for sleeping under the stars and for breakfast in bed

a hidden gem in mexico city, the staff is highly prepared for guests and the spa service was on point

delicious made to order breakfast included

the breakfast was very good with lots of choice and you can choose to eat on patio rooftop terrace that

a very cozy place to stay with great location! great service, beautifull breakfast!

wifi speed could definitely use some improvement

reception service was excellent - breakfast was good quality - mexican

nice restaurant attached with continental breakfast and rooftop bar

breakfast was simple and good.

location was great, the breakfast was delicious (although we opted for panaderias near by most days

very good fusion kitchen

breakfast is simple but functional

the bar downstairs is as loud as a concert stadium

the rooftop terrace bar is lovely and the location is excellent for folks looking to be in the throng of the

to the spacious kingsize room, the fabulous branded amenities and the beautiful terrace for breakfast

location, amazing bar downstairs and nice place to walk

the advertised laundry service was not available, which was a significant negative for a weeklong stay, and

brilliant location, amongst many restaurants, bars, cafes, convenience store, pharmacy, laundry

shower was great and the room was very clean with modern design and great wifi

2 parks nearby with playgrounds for kids

the little roof bar is great too

there was a sound everyday at 7 am waking us from the laundry room

who was great most of the other staff are pretty unhelpful - wouldn t accept delivery of our laundry for

110 is ne t to the laundry and one of the machines is knackered

i got massage service and laundry but for them you need to pay cash strictly :))) so make sure you have enough

of the front desk staff tried to fleece me for 50 peso on a laundry order and another was kind of rude at one

great balcony with amazing view laundry service was great, fast and inexpensive

me in english via whatsapp throughout my stay to ask if i needed anything such as a cleaning or laundry while

the manager was very accommodating with the early check in

wifi not as accessible

the wifi was super spotty when it worked at all.

coffee in the breakfast restaurant

were a few breakfast items that were not as well prepared as others but we enjoyed the breakfast and found

they put us next to the roof bar which was very loud- the windows weren t sound proof

room service was also excellent

we had purchased the breakfast option, so we were able to get coffee in the bar and bring it to our room

no in-room laundry but there are two free washer/dryer combo machines for us on the rooftop level

the laundry facilities were accessible, front desk was helpful with deliveries, airport travel

on site laundry

there is the possibility to do laundry

there is even a nice rooftop garden with an option to do laundry

breakfast was wonderful with pastries from acclaimed chef

the rosetta breakfast (and being able to order from the menu) was incredible, and they were able to arrange

casa izeba is beautifully decorated & the breakfast each morning includes pastries from the legendary panaderia

didn't know that they offered spa services until our last full day when i noticed the small sign

breakfast with bakery from rosetta and yogurt with granola is very delicious

i then asked to see breakdown of laundry charges as they seemed like more than what was advertised and he spoke

took a while to have wifi connected in the room; cable tv did not work properly; there is no mirror in the

strong wifi is a plus

we were very happy having a separate room for us and our kids for the same price as what the hilton charges

restaurants are located within the hotel itself, including a great rooftop deck and bar, 24 hour room service,

they were also able to point me to a laundromat nearby as the hotel does not offer laundry services

no laundry but a shop just around the

breakfast was good.

amazing location! room service cleaning every day.

sometimes the lock didn t work. the wifi is a little bit slow.

the wifi was not good, breakfast was not explained at check-in

no proper gym

the phone in my room did not work which meant i could not call for room service

what was nice was that the breakfast was included with my booking genius points and that you received complimentary

- restaurant & bar are outdoors, which is not great when it rains the whole week you are there

got them to do some laundry for us and it cost $1,200

did offer laundry services but it was surprisingly expensive per clothing piece

the laundry was waaaaay to expensive for mexico

room 16 is above the kitchen and is a bit noisy in the morning as they begin to prep breakfast

gorgeously decorated, wonderful staff, great location, and amazing restaurant/breakfast/room service

also in the evening, there are plenty of restaurants, a great laundry, a park, and a couple of boutique shops

weekends the bar next door can make it noisy

annoying especially when you want to get more into details regarding some certain issues, like wifi password

without knowing where we were staying, a friend who lives somewhat nearby said that the bar (caiman) and cafe

the wifi was strong enough to be able to stream live sports (we were there during march basketball

wifi was intermittent.

they kept our room very clean and made us delicious breakfasts every morning

and we loved how at home we felt - you can really relax and wander down and make a drink in the kitchen

beautifully decorated, very quiet, comfortable bed, great breakfast.

the women who worked the kitchen and the night staff were wonderful

the breakfast on the terrace was perfect for a light start to the day and the laundry facility and gym were

included laundry facilities were very handy

they have nice additions like free laundry and a lovely rooftop terrace

also liked rooftop patio & available laundry

we appreciated the gym, laundry room and light rooftop breakfast (i

finally, we took advantage of the laundry service

additionally for more than a day there was no access to wifi, and for all our stay there was no water between

the tv was unfortunately not working, no chanels and netflix couldn t play since wifi was not really working

wifi is linked to your room, so if you are in the hotel lobby waiting for an uber (or getting

the wifi works greatly

wifi didn t work at all, incorrect password but host couldn t help at arrival (8:30 pm)

asked for a refund for laundry to re-purchase lost garments and was told no, it s not possible

self service laundry service for a low

good laundry, but costly

laundry was available and it was cheap

there is also self laundry at the basement, which is so convenient for washing before departure

occasionally dropped out, laundry services were in fact at a different location to the

good friendly staff, very good invoicing system, nice laundry service and wonderful location

the rooms are spacious and well equipped and room service is available 24 hours

location, room service available

has a small kitchen but no appliances, so what s the use of having it

we wanted to do laundry but decided to do it elsewhere because the price was totally exaggerated

), air-conditioner, laundry machine

place is very clean and very close to everything so no need for taxis also the room is very big laundry is very

room service is prompt and professional

there were no bars near and there were lots, 5 mins away room key wouldn't work and had to get porter a couple

room on first floor was loud from outside noise and also next to some kind of very loud machine/ laundry maybe

my daughter & i had a great new year s eve in the sky bar & then had a wonderful breakfast there in the

we had a cool, rainy morning which meant that the al fresco breakfast was a bit uncomfortable, and the food

drinks at skybar were delicious with sweeping views on the rooftop

great a/c and wifi

near many good eateries, gym and good breakfasts, staff were helpful

accommodations, service, friendly staff, great breakfast and location

such great staff at breakfast and front desk

location, modern and excellent breakfast.

love everything about the hotel from the room, spa, gym, bar, and breakfast

really enjoyed the breakfast at their restaurant downstairs

the breakfast, while simple, was perfectly efficient and satisfying

breakfast: continental breakfast with just enough to kick start your morning

breakfast was delicious

delicious breakfast

laundry on sure was very handy

it was really nice to also have laundry machines on the property as well to have clean clothes for the rest of

free laundry with three sets of w/d on the roof was a huge plus

laundry room is open 24/7, but we d suggest limit the hours a bit

very helpful, nice breakfast and the free laundry helped a lot!!

also, don't have the hotel wash your laundry

the room service and restaurant employees were very rude and rude. it's unfortunate

the gym as well quite small

the room service restaurant is very good

the wifi in the room did not worked.

laundry service expensive

very expensive laundry service

the rooftop terrace and pool are small but well kept and nice to relax in a busy city like cdmx

great location, gym facilities and upstairs bar/restaurant with a great view.

gym some equipment

not being able to have laundry in the weekend. the staff was terrible.

no slippers, no laundry bag in the room. poor breakfast

granddaughter paid in pesos to get her laundry done and they also charged me on my credit card

the laundry service was good, i was able to get my clothes back the same day and i also ordered food to

wifi occasionally cut out but otherwise worked perfectly

the bathroom can be bigger room service menu looks like meh i didn't find laundry service

everything was 10/10 until it took 3 days to get my laundry

to give an example: when we placed a small bag of laundry, we were charged 200 usd (

laundry service was really pricey, but i had been traveling for 10 days and was running out of

the bathroom can be bigger room service menu looks like meh i didn't find laundry service

doesn t propose the service that i would expect from a 5* hotel : no spa/gym/pool, no lobby, bar on the roof

the room is really big and i love the kitchen and extra sink

wish there was a bar and or breakfast service on the rooftop

the room was so huge and there were many kitchen utensils

nice rooftop too although bar was closed when we were there

the hotel is clean and the facilities are pretty good--the gym is really nice and has a great view on the city

great location, amazing staff, delicious breakfast, clean, comfortable. 10/10

facilities, friendly and professional staff, and very good dining with 24 hour room service

breakfast is a ok but not a good deal price wise for a family.

very comfortable hotel. great staff and great breakfast. good location. good rooms. good wifi.

the gym is a

not enough space to hang stuff. wifi was weak.

lower level has a gym and a mezcaleria

wifi didn't work intermittently especially in the evenings

at roma the hotel is very colorful and we received excellent support from the staff, there's a gym in the basement

service, help and attention from the employees, the daily breakfast included, cleanliness of the hotel, the ride

the breakfast is amazing

style hotel (complete with mini kitchen, separate bedroom, balcony and air conditioning and wifi that both work

comfortable one bedroom apartment, with kitchen (pots, pans, dishes, cutlery), dining area, living room

noise there is a bar and a nightclub just in front that put music all night until 7 in the morning

we also really appreciated the small gym and the laundry machines available for guests, very useful, especially

spacious rooms and they even have a laundry room for self service, which is great for anyone that is on extended

self-service laundry and microwave room are very practical

very clean, friendly staff, lots of choices to eat nearby, on-site laundry, modern rooms, safe.

very convenient to have the available filter water station on the fourth floor and the laundry facilities (with

is no laundry which was a little inconvenient since we stayed so long

thought there was laundry from the facilities listed but asked a member of staff and they said there was none

the hotel is on a busy/ unappealing street, and the room smelled like perfume (i think it was the laundry

there's only 2 options for breakfast room service

close to a small mall with gym, atms, att store, gnc, etc

great amenities inc food options, metro station, laundry services etc all within a few blocks

the door to the laundry was next to my room, and made a fair amount of noise during the day.

i stayed for long time because of wifi but i think there are better hotels in la roma

no cellular or wifi signal in the room. loud, no air... not enough light in bathroom.

room service food and drinks were terrible

were a few mornings without wifi and i was told that there was maintenance work going on for the whole area, it

fresh breakfast each morning 24 hour espresso bar a true refuge from the bustling pace in mexico city

room or snacks with the honor bar downstairs in case guests want a quick snack (and not wait for room service)

on property, it would be nice to have snacks for purchase in the room or snacks with the honor bar downstairs

breakfast was absolutely amazing

quite good location - okay gym - good deal, so we paid like 265 euros for 5 nights

hotel has good room service and staff

lounge area apart from dining location ud83dude15 paying for breakfast and it was expensive, no variety and not

breakfast was great

the wifi was terrible and hardly worked in the room.. it only really worked in the lobby.

laundry service was convenient

i also did laundry here (was expensive) and they stored my bag for a few hours whilst i was in between hotels

it does not have a bar nor a restaurant, just a snack area

they serve good breakfast including proper coffee, but would suggest to add eggs

the breakfast and location are so good

food was not that good not good pressure in the shower i asked for laundry wash and it wasnt ready the next

laundry isn t charged to the room but instead i had to go to reception to pay for it

laundry room also not too far from hotel

laundry service available but super expensive

safety, wonderful concierge team who helped us organise various outings, received laundry etc to help

laundry was excellent

even towels were grey from a lot of use and laundry

the hotel is now on a construction working, so we can not park our car to drop our luggages and parking is not

bar soap is to limited

hotel was great and the breakfast was delicious

there is a laundry service right next to the hotel

you can find everything close by like atms, laundry service, hospital, great escape room, ice cream shops,

there was some confusion in setting up my credit card for laundry and room service, but this was mainly a

laundry is expensive as they outsource it to the lady next door - go to the laundry lady directly

at night there was no noise in the laundry facilities next door which was perfect

laundry service is express

my clothes came back stained from the expensive laundry (they look like fabric softener stains, hope they

no laundry

the staff was terrific, the laundry was superb, great service, clean environment

no room service at all

while the hotel doesn't offer laundry service, i found a convenient laundromat within walking distance that

to top it off, the laundry was out of service and the internet was really poor

the casa does not provide laundry service, but close by there is a

they helped us with laundry services which was a plus

kitchen facilities near the room

unlimited access to the minibar, the quality of the breakfast foods, the reliability and friendliness of the

poor wifi in the room

enjoyed having breakfast on the terrace every morning

a lot of music from the bar downstairs and noisy neighbors opening and closing doors nearby made sleep more

the staff there are very friendly, and i love having breakfast on the terrace

breakfast was a nice assortment of fruit, meats, yogurt and monica was always prepared to offer

thing that i think could be improved, is breakfast

nice continental breakfast

you must have a fancy huge hot breakfast, this will not be the place, but we loved the breakfast for our needs

breakfast was yummy as, with lots of options

laundry service if needed

and laundry was down

she helped me with a lot of information and also took me downstairs to use the laundry room

neighborhood, room size, zen like atmosphere of the property, having a gym and laundry use on site

television was extremely inaccessible; amenities were not as advertised (gym, 24/7 access, laundry); bedding

bed, air in room got very stuffy, bad water pressure in shower, pretty useless gym

the wifi didn t really work but that didn t really bother us

specially when you travel with kids its nice when they offer

breakfast was really good with big portions, coffee was excellent

24 hour room service

the rooms were cleaned daily, with complimentary laundry service

did our laundry without a charge

a perk we were not told about at check-in was included laundry service, which the cleaning ladies were nice

additionally we learned that laundry service way included in the price which we totally appreciated

free laundry service once per week during our stay was a wonderful convenience

service, free upgrade to a nice room, and free laundry (housekeeping did not have our room ready upon checkin

the building is very nice & we enjoyed the gym, spa & roof pool

also try the room service cheesecake, it's totally different from what you'd expect but in the best way

gym and pool facility are a great bonus and they go above and beyond for you and your family

pool area small and a bit dated.

used the laundry service and one of my sweaters came back very shrunken, i told the reception and they said

the room is quiet and has a lovely bath tub spa

to no service , staff requires training , rooftop bar and restaurant not functional most of

the breakfast was outstanding - authentic

the wifi was very unstable inside the room