the staff is very friendly and helpful. the location is super and the swimming pool is clean.

superb breakfast friendly staff outstanding cleaning good parking facilites

car parking is available for airport parking

efficient, clean rooms, secure parking, tesla supercharger stations on the parking lot

was great, staff were exceptionally friendly, breakfast was lovely and the gardens we lovely

also indoor pool is not for kids younger than

kitchenette was missing the essential item . a bottle opener !!

wifi was out. portable hotspot only.

loved the apartment with kitchen totally unexpected

especially because of wifi and spa and the spa was shut and the wifi was only available in public area due to

the staff were very helpful from check-in to breakfast to the shuttle to the airport

great host. nice hotel. comfortable room. very good breakfast. excellent shuttle to airport.

breakfast and tea available at any time ! shuttle bus

wifi was really bad. no reception in the room. bad connection in the common areas of the hotel.

the staffs were very friendly. hotel was clean, nice and quiet. the breakfast was great.

wifi worked perfectly, also

parking lot available free of charge

no kettle for drinks in room, wifi not working in our floor,level 1

we thought the prices of bar drinks were expensive, would not use again.

wifi useless in the evenings when everyone was online

500 m of bordeaux airport, secure free parking, good food, do not have to go in bordeaux itself if you travelling

the fact that we lost wifi the weekend. no one to blame. this kinda thing happens.

was extremely comfortable, evening buffett was superb, room service not the best

to pay extra fee for early check in

convenient for the airport, free parking, early check in. efficient check in process.

wifi hs

this was very disappointing for the kids after a very long drive from england

free parking, close to airport, pool and lovely staff. really excellent value for money

has free parking and right by tram stop, ideal for our needs, allow 30 mins to centre on tram

restaurant only opening at 19h30 not ideal with young kids quite expensive for what it is unless you use the

of choice for breakfast

free shuttle bus to the airport

excellent shuttle service

my husband was thrilled to find a gymn there too

nice restaurant with good food, proximity to airport, easy parking

the driver then proceeded to stack tall, steel baskets, full of laundry, against our vehicle

convenience. laundry facilities (self service) great for long stay.

laundry looks perfect and water pool has warm water

all rooms are well equipped as well as kitchen

wifi doesn't work

the pool was a bit cold but the kids still enjoyed

the pool area was perfect after a long day s drive

the pool was closed which was a big disappointment to my kids

brand new hotel. very comfortable bed. excellent bathroom and mirrors! safe parking

black out curtains a d free parking

nice breakfast

the breakfast as well, perfect for a road

the options for room service were not

also the 2nd day we were not sure if we had to stay one more night and got late check out

room service and food at the restaurant was excellent

staff fantastic. lovely vibe in the bar area.

the parking just in front is very convenient

sat by the pool and had a beverage

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

the view of the pool was perfect, and i enjoyed a swim most days, the staff were all professional, yet friendly

beautiful furnishings and lovely staff. swimming pool great

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

high price compared to facilities no bottled water, coffeemaker in the room. no room service

very comfortable rooms and rich breakfast

location and bar downstairs

restaurant and bar on-site

no wifi

expensive laundry.

a bit more fruit at breakfast would ave been nice

cleanliness ambience staff amazing amd so friendly pet confort

great location. chic boutique hotel. lovely staff. excellent breakfast. very comfortable.

ac was strong and consistent, wifi was strong and connected, breakfast was great, staff super friendly and

there was a convenient laundry and mini grocery store less than 5minutes away

and room service finish surprisingly early for such a large hotel, and the reception experience -

wifi conneciton was very good

unfortunately no connecting rooms in the hotel but we got two rooms next to each other for our kids

a good quality the great quality including the bathroom and i enjoyed the facilities such as the gym

the shower specially, the kitchenette isn't really adequate

located 5 mins from the lovely bar outside the church at saint seurin

a bit of trouble with wifi on 2nd morning.

good location in the old town plenty of little bars and restaurants yo cater for your needs and pet

wifi not operational

the facilities of hotel was without wasserette (only laundry service e

close to a laundry and short walk to catch the tram

laundry service although expensive

stayed with 2 young kids, room was catered for this. outstanding service

the bar staff could have been friendlier on the second visit, they were really friendly on our first

absolute luxury, the pool was stunning and a much needed break from the heat

bed for kids was downstairs while parents could enjoy a drink on the private

the roof top bar was really lovely, nice to relax in the sun during the afternoon and great for an evening

suite with a jacuzzi to apartment size suite with home cinema room and in-room sauna the swimming pool area is

when i was called by the staff earlier in the week before we travelled, i was told that the new gym would be

room, the secret room, was on the lower ground floor next to the laundry and staff room

had a wonderful pet friendly room in the annexe

the rooms were comfortable and breakfast was great

the breakfast each day is excellent

wifi was a little flaky.

no laundry facilities

it was short 6 minute walk to nearby laundry mat

it has a restaurant for breakfast but i didn t try it, much prefer trying local cafes

location and wifi speed

situation the breakfast the room isolation and the kindness of all the young people of the reception , many

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

corridors and the whole smelled of garbage and dirty laundry

wifi not always available

great location. good wifi.

good wifi connection

the pool has too much chlorine and the laundry service was not available when required.

treatment rooms are in its sister hotel 10 mi s walk away and the pool is not suitable for little kids

treatment rooms are in its sister hotel 10 mi s walk away and the pool is not suitable for little kids

the pool on the ground floor was a little too small

hotel has a wine bar that was not open late afternoon or evening.

they are pet friendly and pet lovers, they left a little water bowl for my dog, thanks

the staff was so nice, breakfast was perfect, and the bar was a nice touch for evening cocktails

building very clean reception staff fantastic, friendly theo in the bar made some fantastic cocktails breakfast

the beautiful cocktail bar and space was a real bonus

they have a new bar and breakfast that is exceptional

also the laundry service is quite expensive: 4 to wash a pair of socks

perfect blend of a small but genuinely beautifully decorated room, and a rooftop bar that welcomes both trendy

great vibe and lovely rooftop bar / restaurant

location, late check out, good breakfast

enough toiletries in the bathroom, a bar of soap to use to wash hands and face, use to wash hair/condition and

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

wifi wasn t very fast.

easy check in, tour set-up, breakfast and check out

breakfast was good & again helpful with allergies

spa was a big bonus

floor, room was ready when i arrived which was great as it was very hot and i also paid extra for late check

location. it was very clean. staff was friendly and they smiled! loved the room service option.

the gym was fine, there was some equipment that didn't work and it gets a little hot, just fyi

some machines in the gym weren t working hair dryer not great

warm and comfortable,with a gym

dickheads in best western next door unloading laundry truck at 03:00!!

the breakfast buffet was delicious and had beautiful views to the main plaza

the wifi and internet was bad

wifi was terrible, weak and kept dropping

the staff for room service were quite rude

amazing team, breakfast was out of this world! great spa :-)

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

the bar was well appointed and comfortable for our nightcaps

staff was wonderful and helpful, the sauna and swimming pool were really nice

drinks at the bar and breakfast were very expensive

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

good location, lovely big room with a window that opens. coin laundry facilities

laundry was dark and on one visit the lights did not come on which was a bit scary

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

even though there is no restaurant associated with the hotel there was still a room service option

loved access to the gym down the road.

it was a very comfortable walk to many restaurants, clubs and bars

great service and so helpful, rooms clean and tidy. room service good and housekeeping.

overlooked the bustling & charming old city street; room was clean; staff was great; and small bar off the lobby

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

and we got an early check in which was great

room, bed, bathroom, daily room service are really high quality

wifi a little weak, but good enough to get done what was needed

had issues with wifi, it's not very reliable so if you plan on working from the hotel (like taking conference

shared laundry facilities were clean and functional and reasonably priced

the hotel also has a self service laundry and a small gym

pet friendly but charge a fee for taking a pet with you

good free parking facilities, lifts to the rooms

it would be nice to have a kettle in the kitchenette.

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

breakfast: no english breakfast (but french or german). not very important in fact.

from location, breakfast,helpful staff and staff

were very nice and even did some laundry for me quite cheaply as soon as i arrived

one thing that brought the rating down was the lack of functioning wifi

working wifi

wifi was not working well

the room though small did offer tea and coffee facilities, hair dryer, tv, and good wifi reception

of crockery and cutlery on the breakfast buffet

wish the terrace was open all day long. (7th floor). was open just for the breakfast hours.

while the hotel was pet friendly i do think it's a bit ridiculous to be charged a 12 euro per night cleaning

gym was being refurbished as was the restaurant and bar at the top, so didn't get to use them which

to be improved: there is no gym, outdated decoration and you cannot open the window so the room was warm

is no self-laundry and microwave oven

parking (fee applies) with decent ev charging especially for teslas

great location and good variety of breakfast choice

lovely large bedroom, great bathroom, good breakfast.

husband and i both like to use a gym

nice decor, comfortable bed and nice team. appreciated gym and spa area. good value for money.

nice swimming pool

we spent lots of time by the pool which was a lovely place to relax and the treatments in the spa were heavenly

beautiful hotel, great bar, great pool, amazing staff.

lovely restaurant and bar area, staff were all friendly and helpful

they sell laundry pods at reception

more beds by the pool although i could see it would be a tight squeeze

the hotel also has a small gym and pool which weren t too busy

breakfast could have been nicer!

there is a lake nearby with kayak hire and other activities for the kids

out of service elevator and mix up with getting laundry done.

thing that let the hotel down, pleasant staff but no compendium, no local information in rooms, laundry service

hotel, great service, spa was nice with dedicated hours for guests staying at the hotel without reservation

the bar staff were absolutely fabulous, and were happy to describe the scrumptious concoctions they

the staff were very welcoming and helpful, the breakfast good, we had a delicious bar snack one evening

there was issue with wifi upon our arrival which took some time to get fixed.

good wifi

no bar in the evening.

bar was not open, room service was available for drinks but no bar area service.

bad such a classy hotel doesn't have any gym or pool

restaurant not open on weekends (maybe when quiet??) no laundry facilities

breakfast was set up in such a way that it was hard to navigate during the rush time

the wifi was very good

walk, reception staff were relaxed and kind, our room had a balcony, and the best of all they are pet friendly

room is a little small when fitting 2 adults + 2 kids, but is perfectly doable for short stays