pool was cold & closed to early, but the main thing i hated was they took an additional $150 from

parking was a bit strange in that that there about 50% of the parking in front was reserved

clean room, and quiet. close to expressway and restaurants. price was ok and parking easy.

breakfast, pool, and location

was over at 9am and traveling with no kids means i slept in and missed breakfast i've been to places that do 9

the man in the laundry room came to the desk and asked if we ve been helped because we were waiting so long

room was next to maintenance and hotel laundry, so the noise of doors closing kept us awake

while the cost of laundry was low, working the coin collector on the washer was hard to operate, and i had to

it was great to be able to do laundry for only $2 per load

my room, location, staff, amenities. was next to cracker barrel and dq! loved the pool.

did not eat breakfast.

while we didn't use it, the kitchenette arrangement would be a plus for an extended stay

no hotels, no workout room, no protein for breakfast.

the free breakfast is better than that in places twice as expensive

small room and no parking lot.

location was good & not crowded. on site laundry was convenient but pricey.

the breakfast was great and the location was wonderful,easy access to and from interstate

loved having a pool and breakfast!

parking lot was darker than would prefer

carpet had a dirty sticky feel

also used the laundry in this area which was nice so we did not have to pack up dirty clothes to take home

room closest to the exterior door (lots of traffic coming and going) and the room was next to the laundry &

the laundry room had empty vending machines

smell of marijuana that was in the hallway, that strongest concentration was near the laundry room door

building, clean facility, very clean rooms, hot breakfast for the value, ample parking, close to everything,

no change for laundry machines

the front desk had no change at any point for the laundry facilities and there was no change machine

the staff was very nice and very helpful. the pool was nice. room was clean.

breakfast was excellent and the hostess was amazing

front desk staff all the way to the breakfast folks

laundry was piled up in hallways for days

clean. good breakfast. kind staff.

pool and breakfast hours could be longer.

not clean, pet fur everywhere

pool was not open due to rain earlier that day messing with ph levels.

that you could do laundry and relax and swimming pool play games

i lived my room, and the free laundry facilities

the laundry facilities were free and in good working condition

indoor pool was unusable

pool was closed didn t say anything about it being closed when i booked it

that it has laundry facilities on site. and the pleasant atmosphere.

were no amenities except laundry which wasn't necessary for us

no vending machine for even coffee let alone laundry use

the laundry room was nice even though some were out if order and we lost some money

location was good. pet friendly

guess the only thing i didn't like was the fact that there wasn't laundry facilities for the

clean, breakfast, staff friendliness, size of room.

stayed there for 2 nights and wanted to use the pool

i did not have time to enjoy the breakfast, but it looked and smelled great

excellent service and staff. good breakfast.

not enough towels and the pool was closed

the breakfast was wonderful

the beds are ridiculously comfortable. everything was clean and nice. breakfast was also good.

i think the hotel needs a washroom inside the pool area .

breakfast buffet of hot and cold food is excellent. desk staff is helpful and friendly.

i wish the laundry room excepted cards as well. who has 8 quarters anymore with this

swimming pool was dirty, laundry impossible to use

the staff cursed us out for putting dirty sheets in her laundry, laundry basket, the management, embarrassed

was snooty went to the laundry room to get new towels and turn dirty towels in the housekeeper was rude and shut

desk about fresh towels she said i needed to come get them, i also told the front desk that the laundry rooms

my kids for their birthday to swim

the breakfast was good, the pool was nice, and though we didn't spend too much time at the hotel, it was perfect

room was apparently over the pool it was loud and i could hear screaming kids until midnight even though the

the pool was also very clean

with 2 small kids (4 & 6) it was a bit tricky, but we managed

table uneven, microwave-diry, other people's laundry - towels and wash clothes left in the room, bed spread -

room was clean but no refrigerator and all my food went bad witch can't replace love the laundry idea was

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

work at 3 am - no sleep - no one at desk upon arrival - garbage back at door when i arrived with laundry- never

it says free breakfast and wifi on the sign in front of the building, they have neither

have gathered enough money to stay for the night i was offered to buy both drugs and sex in the parking lot

no pet fees

parking lot had people working on cars in the back lot

parking was a bit cramped

someone throwing up in the parking lot

the breakfast was not great . only pastries and drinks were available.

inadequate amount of bath towels. advertised free breakfast but nothing was available.

not many breakfast choices. all starches and sugar

friendly, courteous staff. clean inside and out. could have had more options for breakfast.

in need of remodeling, and improved breakfast offerings.

breakfast was disappointing for a comfort suites

was in our price range, but you get what you pay for. breakfast was offered.

they dont have breakfast

the breakfast was simply awful

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

clean room laundry facilities breakfast location

didn t eat the breakfast

breakfast was excellent

breakfast was delicious

i wish that it were slightly cleaner and that they had guest laundry.

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

pool water was pleasantly warm

wifi was terrible, there was no hot tub as advertised, and the breakfast was absolutely pathetic

location, also rv parking of our traveling friends was ok.

it was clean. free laundry was nice.

no laundry no microwave in room no vending/ice machines no tv channel guide

my husband went to exchange it he was told that they have had trouble getting people to do the laundry

very nice to have a free laundry machines to use. pool was great

amazing pool, free laundry!

laundry was in a wonderful area

felt like a safe area, ample parking and great pizza place within walking distance

was closed and the site said it had a pool all 3 kids were disappointed cause they couldn't

) the male staff harassed me and my kids saying they were ensuring how many people were staying in the room

was in a good location for a good value especially at last minute. kids enjoyed the pool.

needs to be shut down, so they can perform a thorough cleaning in all areas from the lobby and laundry room area

website advertised hot breakfast buffet

cheaper than the louisville downtown fairfield location but not far and free parking.

no pet allowed policy

one ev charger on property

t do more laundry

my kids were excited to swim in the heated pool and i enjoyed the hot tub

it was great having a kitchen to heat up food

breakfast needs work

lots of free parking

wish the bar would have been open so we could of had a night

the entire room reeked of pet urine

pet friendly, which is fine

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

laundry room needs to be cleaner

absolutely loved the game room , full refrigerator, and full kitchen . thought the

everything the full kitchen was a surprise

pet friendly and the enclosed dog area was wonderful.

love having full kitchen for the price

our kids particularly liked the interactive exhibit by the elevators

and right next to the room was the gym that's open 24 hours so i hurt people in there working out

no restaurant and no room service. no explanation as to why it was closed.

the facilities were not great, the gym was so extremely dirty

friendly staff, location, art in the hotel, and good gym facility.

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

where to wash your laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

thing i would recommend is microwaves in the rooms and laundry on-site

parking expensive, road noise from interstate, food and bar expensive, no laundry

staff, laundry not available because of broken machines

guest laundry and gym

the property was clean, and we appreciated having access to a laundry room

laundry facilities on site

the other thing is the wifi connection is very slow and bad and should be better for guests

laundry amenities and kitchenette

super cool showers, full kitchen with plates, cookware and real coffee cups

did not have access to free wifi, because i had booked through booking

staff was professional and helpful. breakfast was amazing!

there were a lot of noisy kids and families at the lobby/breakfast room

loved the bar soap

indoor pool only

it was great they still offered something for breakfast

we always come back. wish the bar didn't close early on game nights.

well kept pool with great hours (6a-11p)

laundry facilities are downstairs with a great-looking fitness area

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

however, hotel s bar was the part of the stay

to remind people that comes with pets ,they were moving around the food and bar area too much

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

no hot tub or laundry area for guests. not really really a relaxing place.

i would have liked for them to have a guest laundry room

the pool was disappointing, no laundry, no room service.

pool was less than impressive

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

pool seemed not that inviting

a hotel this large and priced at this rate should definitely offer room service

kids enjoyed the indoor pool

kids enjoyed the indoor pool

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

our kids love swimming so the pool was a necessity

the friendly staff; cleanness of the room; absolutely, the great breakfast; location is great.

my kids loved the pool and i loved that there was a hot tub, although it was so worn it looked dirty

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

pool area was good, especially for our kids no hot tub

location and pool

staff were friendly and breakfast was good with plenty of choice

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

pool was open

$19 parking yikes! & very small cold pool for kids.

we were traveling with our kids

wasn t able to swim d/t kids throwing football around

breakfast every day was very nice and good

how accommodating they were w/ early check in and late check out

also the free and full breakfast was great and all my kids loved it

good location breakfast was average

we were able to meet with larry johnson and he took my kids and myself around and showed us the oak room and

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

the hotel offers room service but room service was paused

no room service

location was ideal, the staff was exceptional and the bar was very good, the hotel tradition and lore makes it

good breakfast, laundry, gym, pool, game room, office, and coffee

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

no airport shuttle available on arrival

room service was not good. food service took a long time (45-60 minutes) and it was just ok

the pool area is lacking size and a cozy feel. the elevators are terrible.

the gym had all the required equipment, a swimming pool, and laundry facilities

facilities were amazing including a pool and a very nice gym

i like accommodations in the suite, very comfortable with kids

also for the first couple of days, the pool was broken so i had to pay for entertainment for the kids that the

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

it was centrally located. the restaurant and a bar was within the facility.

charged. to. much. for. pets. and. parking

very professional and friendly staff - wifi was fast and good - spacious room with fridge,microwave, and a desk

check in as well as late check out

i wish this hotel was pet friendly.

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

it s right across the street from a 3 am bar and it was very noisy and woke me up.

breakfast, bar and workout facility was very good.

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

the bar genevieve is a must

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

the downstairs bar was closed and the breakfast wasn't advertised well

clean. birdies. valet personnel helpful. pet friendly.

guest laundry also a bonus

great location. easy walking to downtown, free ev charging.

flat sheet wasn t tuck properly, and duvet had a pet smell

the rooftop bar was great, and the food up there was way beyond what we expected

comfortable rooms, liked the pull out couch for our kids!

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

a business traveler my basic needs are bed, desk and wifi

room service was prompt and friendly

maybe thats not a thing these days to get room service

shuttle was a bit chaotic and departure and arrival times were in accurate

we had to sit in the parking lot from 9 am until 4:15 pm before i could check in

pool limited due to covid

hotel exceeded our expectations. breakfast is one of the best breakfast at any hotel

security patrolling the parking lot, close to shopping

everything from the bar to the room

there is a gym and laundry facilities

the laundry area was ok

laundry room, exercise room and pool were all closed

the pool felt nice and breakfast was delicious

the pool smelled like mildew. the pool water looks green instead of clear

easy way to find quarters for laundry room.

modern facility with pool and laundry

you also can use the laundry room or buy some snacks and drinks from a little market

convenient laundry room

the wifi in the one room didn't work & the fridge in the other room we had didn't work

the laundry facility helps a lot

rooms were nice breakfast was amazing staff was super nice.

across the parking lot from a great restaurant.

i liked the rooms, the pool, the free coffee/fruit, the location and the price!

as much as you charge for a room, customers should not have to pay 5 dollars for wifi

only thing we didn't like was the loud dryer from the laundry room with open door when you passed close to the

they didn t have soap for the laundry

was short staffed and the laundry room is right off the registration area

small pool and no jacuzzi

friendly staff morning and evening! hot food breakfast.

the wifi was not working, the smoke detector had dead batteries, it chirped every few mins.

tv only had 6 channels and the wifi only worked half the time

it looked run down, trash everywhere, not much of a breakfast offer, coffee and mini donuts

coffee and very hard donuts. no other breakfast. internet was good.

the breakfast was minimal and could have used some apples and/or bananas

to everything you really need, facilities were clean, laundry room available & front desk was helpful

when i got back to the hotel i went down to the pool and hot tub area and found 20-25 kids all over the place

i watched several people sitting in the bar area go to the snack and drink area by the front desk and just get

kids were running around the hallway above us and we could hear them the whole time, but that isn't

hotel was full of kids screaming, knocking on doors . no parental or adult supervision

no eggs for breakfast

the breakfast was fantastic, filled with plenty to eat

of the machines in the gym were broken

the staff was extremely friendly and i love that there s a gym

more choices for breakfast at the hotel.

residence inn is welcoming, it provided solid services, pools and exercise areas, wonderful breakfast and a

love the full size kitchen

the kids loved the pool, my 3 year old enjoyed the hot tub :) . the 2bedroom was beautiful.

the kids loved the pool and basketball court

had a suite and a studio as we had 4 adults and 3 kids

were not very comfortable, for the price it should include breakfast at the hotel restaurant, the pool was a

pool was closed

really hate paying for wifi

the breakfast bar and the ordering service was excellent

the kids enjoyed the pool

i liked the bed and the easy laundry with soap at the front desk $1.00!!

the laundry facilities are super helpful

quarters to use laundry facilities

the laundry room could have been bigger

dryer in guest laundry not

the staff was very accommodating and it was easy to do laundry there

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the pool was a lil dirty but we still loved our stay

clean, breakfast, spacious and pet friendly.

the location, cleanliness, and staff was nice. breakfast.

in breakfast area was cold, leading to food not staying hot on the plate

beds were comfortable. parking was easy.

that the hotel would be under construction when we booked -- pool seemed to be off limits and parking was limited

breakfast not supplied well at all time. parking can be very limited at this location

very, very difficult to use the free wifi!!!!!!!

we did not use the pool or anything like room service or laundry

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel

good outdoor space and if needed, bar and restaurant

have been more parking but the entire rear of the hotel parking lot was filled with golf carts

we weren't notified prior to arrival of ongoing construction and parking was limited.

very many choices for breakfast, and everything closes down early to include the bar area which i understand is

breakfast was good, nice to have kids eat free.

eating in a filthy, old and outdated hotel room with three kids is not pleasing

they have a shuttle which was very much appreciated

great staff, great location, really nice pool and weight room.

no silverware. kitchen staff were rude.

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

nice full kitchen

the breakfast was wonderful

fact that my fridge didn't work, nor did the microwave, or some of the outlets in the kitchen

floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry

the people and the breakfast were highlights. didnt use but appreciated the laundry machines!

fitness center was closed

worry free experience, cleanliness, and good breakfast

breakfast was great but they ran out

clean, staff was nice, pool was clean and bathroom right next to pool convenient for families

parking was easy and plentiful

very nice staff. very clean. good gym.

room was clean. staff was friendly and helpful. good parking. food options available 24/7.

pet friendly with great value and comfort

this is the weekend fir big basketball tournament and not having the laundry option was

the hotel know that when the last shuttle left there were still 8 of us left to pick up - 3 were kids

shuttle service to the bourbon & beyond event

the description, it stayed that the pool was heated

the pool for the kids was great

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

was very clean, breakfast every morning

very clean , good breakfast

parking lot was too small and not laid out very well

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

need to repair the front entrance off of crittenden because its quite a bump into the parking lot

there was a good selection of breakfast foods

delicious breakfast

the laundry/vending area was nice, but only had one washer and one dryer

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

on site laundry

coin laundry available for guests, with new washer and dryer

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

laundry facilities no option for single load packets to buy

staff pleasant and helpful, parking great one level. laundry facilities great.

breakfast could be better

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

was within walking distance to our archery shooting venue which saved me time and money for parking

wifi and very small bathroom and shower

needs indoor pool

beds too hard, pool closed

shuttle to the expo was awesome

the breakfast could have been better.

it easy to access and parking is at the hotel.

breakfast was on point. cline and friendly staff.

hot coffee available all day in the lobby, plenty of seating for breakfast, plenty of parking, covered area by

room service after requesting

no coffee available at night after kitchen closes

parking was ample

indoor pool that stays open late and it s so much space in the rooms

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

laundry room - 2

the entire staff was very friendly and room service did an excellent job of keeping the room clean during our

room was clean. location was convenient. breakfast was good. pool was warm.

clean, great breakfast, staff friendly and helpful.

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

the pool was much too cold to enjoy.

trying to navigate the snow that had fallen the night before, and was covering some parts of the parking lot

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

our kids loved swimming in the pool

parking

it appeared to be coming from the kitchenette area

indoor pool gym breakfast shampoo conditioner lotion

great location with an indoor pool / great breakfast items

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

carpet areas on hallways as well as lobby pretty clean we love the huge pool, clean pool fitness gym very nice

shuttle service was amazing

the entrance was at the back and a little difficult to get around the parking lot, but a lot of louisville is

my room, the pool, and laundry room was clean

shuttle pu at airport was quick

clean, pleasant staff, good location for us, and nice breakfast.

loved the fact we had free shuttle to kentucky kingdom

easy to find, right off the highway, ample parking, front desk staff very pleasant.