clean room, friendly staff, laundry room

the laundry machine was broken all week

there is also a small gym with basic, but good equipment as well as a nice small pool

the bar did not have much choices to pick from.

poor quality of breakfast, bad wifi or internet service , small pool

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

in kitchen, mattress was old and sagging

kitchen pantry didnt even have coffee or tea

is out dated and soft not firm bathroom need alittle remodeling and the tv needs an upgrade too wifi was very

at night little difficult to find parking space but then found and all good

visitor laundry facility was not working.

i believe they are using too much bleach in the laundry

the swimming pool area!!!

the kitchen was missing many things like cups for a morning cup of coffee

loved the pool area, the kids pool was great

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

staff around the beach and pool were very friendly

incredible property, rooms, pool and beach all fantastic

the beach and pool

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

aside from needing pool towels, laundry seems to be a serious problem here

went to use the laundry mat and was robbed a whole wash cycle

great staff. great service from front desk to pool bar to restaurant.

kids at the bar during cocktail hours

rugs thru out, stained and dirty kitchen chairs fayed rugs in room and general lack of modernization

14 and 15, where we stayed, are right above the laundry

was on their laundry, smelly and noisy

not properly designed for any kind of retreat - commercial type laundry working right below the rooms

the pool is really nice and deep

everything was perfect.. no wifi so bring a book or two

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

nicely situated in old san juan, interesting old building. nice wifi

i was not told the code to get in the door after 5pm or the wifi password

wifi connectivity. bounced off from time to time.

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

was broken the entire week as well as the washer in the laundry facility

the self service coin laundry

also under the laundry room so sounded like planes taking off above you

after a long trip i loved that we had a coin laundry just down the hallway

laundry facilities were out of service during my stay

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

there were no utensils or plates or bowls in the kitchenette

it s close to everything, and there s a beautiful rooftop bar with the best views

center of town, lots to walk to, nice room. rooftop bar is terrific.

staff, bar, location, decor, kitchenette, shower.

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

pool too small. was a little bit disappointed compare to the pictures i saw on booking!

the rooftop deck was also lovely with its plunge infinity pool that overlooks the city

the room was very dark, the t v didn't work, the wifi didn't work unless you went to the lobby and the bed was

is no laundry service, bike rental

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

no coffee provided but did have filtered water in the laundry room

water cooler for your use in backroom with laundry facilities and very dirty

the benefits of that were that there was laundry, fridge, wifi, etc

the plunge pool was small but great to cool off after walking around all day

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

wifi didnt work in the room

the pool is clean and not too warm, even in the summer

don t have laundry

had plenty to do there @ the hotel swimming pools,restaurants,casino,the food was good staff was very friendly

pool area

zen spa facilities and restaurants

pool deck is just anzning

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

the amenities were great! pool was the best

the staff was very helpful and friendly. great breakfast offering.

no room service or free laundry

there was a laundry room

loved the guest laundry room and staff was always helpful and genuinely nice

working laundry equipment

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

the gym is fairly well equipped as well

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

coin laundry facility

on my fourth night there i tried to do some laundry before my departure the following day

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

the laundry area needs some improvement

put that in the website so you don t book your room on those days also i did not like how the pool closed at

breakfast time vary daily

the breakfast was good

best bed, great breakfast. many food options close by.

pool is very small

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

there were no sitting at the pool and the comedor staff kept telling us that we couldn t sit there

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband

great crew, awesome restaurant.. bar was great too

the restaurant bar at the lobby

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

kids friendly

it says you can have 2 adults and 2 guests and also kids are free

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

gym is very basic.

have breakfast, but the bar was really good and the service was greate

location and ambience at the bar on the weekends.

outside and another day was told to move my car when i was parked in the correct casa ciana parking

it was clean and new. the linens were great. close, free parking was greatly appreciated!

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

good news casa ciana has a parking lot they are upgrading

most importantly, if you need parking this is one of the few places that offer private parking

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

is centrally located with some parking spaces

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

the drinks at the bar were fair and a bit expensive

wifi is not working anywhere ousting of the lobby

pool area didn't stay open past 10pm

the view from the pool is amazing and even from the other pool at the sister property

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

we would have appreciated more cost-effective options, especially since we were traveling with kids

never woke up in time for breakfast or we were already gone on a tour

spa prices quite high so declined

beach toys always available for kids

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

pool was too green. laundry room was too tight and more expensive than the hilton.

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

musty room, small king room, nasty breakfast l, no laundry onsite

it smelled like wet laundry

don't have their own breakfast, laundry, anything

the pool and laundry was not working.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the flooding side street and the lack of on-site breakfast and laundry availability

parking was scarce, you had to go into a nearby hotel for laundry and pool

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

from a cruise laundry facility was most helpful

was able to get just enough quarters from the front desk for laundry

details trouble with one tv / didn t have laundry service as advertised

gym was great with water and towels set up at every station

i loved the bright, airy entrance, and the pools were fantastic

also free wifi was fast and even worked on some areas of the hotel's beach

staff at the pool bar were not very friendly

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

enjoyed the expanded continential breakfast

the wifi was excellent

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really appreciated

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

nice bar downstairs, gym, coffee shop, helpful staff

pool was open 24hr,staff was amazing and very convenient to the beach,restaurants and beach

there is also a casino across the street

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

very old & scary elevator storage area for belongings in laundry room not locked

coin laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

wifi worked well in the lobby area

no room service

essentials such as towels soap shampoo and conditioner there is no phone to access any kind of room service or

the furnishings in the room, along with the kitchen and the bathroom, appeared antiquated and covered in dust

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

we had to pay for parking even the laundry you paid for

a beautiful property. the gym is very good for a hotel gym

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

the wifi was free, but very inconsistent

the laundry room was so convenient

great location in condado laundry area and rooftop pool

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

at its highest volume and there is no way to change the settings the microwave is located in the laundry

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

gym upstairs and spaced to lounge

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

amenities - beach trolley, cafe, laundry

pool and laundry open 24 hours

pool area was clean and well maintained, laundry onsite is useful

the lobby is beautiful and a hot breakfast was included

very safe and secure, continental breakfast, very clean

the coffee was great, decent breakfast, villa was very comfortable and huge

my kids loved the garden out back

the breakfast is very ample

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

i suppose for young college kids who just want to be in san juan or near the beach, this might work, but for

we were given a room next to the pool, kids in the pool in the evening and

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the restaurant, and how close it was to the beach & other amenities & they did laundry.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

my car was stolen at the parking of the hotel

parking accesible

facilities were wonderful (pool, rooftop)

the pool was a nice bonus - it was very cool and refreshing

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

communal feel through out with shared kitchen and reading space

we also liked that the property was in a gated community and had plenty of safe street parking

they dont bother but if you have pet allergies this may not be for you

even a yoga class is provided and the public kitchen can get things you

i would have loved a heated pool. the pool being cold wasn t a selling point for me.